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INTRODUCTION TO DESKTOP SUPPORT Chapter 1
CHAPTER OVERVIEW AND OBJECTIVES   ,[object Object],[object Object],[object Object],[object Object]
CORPORATE ENVIRONMENTS ,[object Object],[object Object],[object Object],[object Object]
TYPES OF COMPUTER NETWORKS ,[object Object],[object Object],[object Object]
WORKGROUP NETWORKS
SINGLE DOMAIN NETWORKS
MULTIPLE DOMAIN NETWORKS ,[object Object],[object Object],[object Object],[object Object]
PHYSICAL NETWORK STRUCTURES
LOGICAL NETWORK STRUCTURES
SUPPORT TIER STRUCTURE
TIER 1 JOB TITLES ,[object Object],[object Object],[object Object],[object Object],[object Object]
JOB RESPONSIBILITIES AT TIER 1 ,[object Object],[object Object],[object Object],[object Object],[object Object]
NONCORPORATE ENVIRONMENTS ,[object Object],[object Object],[object Object]
TELEPHONE CALL CENTERS
REPAIR SHOP OR PRIVATE BUSINESS
INTERNET SERVICE PROVIDER (ISP)
SUPPORTING AND UNDERSTANDING  THE END USER ,[object Object],[object Object],[object Object]
END USER LEVELS OF EXPERTISE ,[object Object],[object Object],[object Object],[object Object]
END USER EXPERIENCES ,[object Object],[object Object],[object Object]
EFFECTIVE DESKTOP SUPPORT TECHNICIANS ,[object Object],[object Object],[object Object],[object Object],[object Object]
SUMMARY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SUMMARY (CONT.) ,[object Object],[object Object],[object Object],[object Object]

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