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LIGHT UP ALL OF
YOUR MEDIA WITH
MOBILE
Monday, May 20, 13
TCF
Mobile
as
Platform > Mobile
as
Channel
THESIS
Mobile media, mobile marketing
Monday, May 20, 13
3
THE CURRENT PLANNING
PROCESS IS ANTIQUATED
LIKE THIS MODEL T:
IT WORKS...
BUT IT’S NOT VERY
EFFICIENT
Monday, May 20, 13
TCF
TYPICAL PLANNING PROCESS
4
The typical planning process has the consumer
in the center. You would then determine which
media channels that consumer spends time in.
CONSUMER SURROUNDED
BY MEDIA CHANNELS
On-Product
Direct Mail
In-Store
Event
Radio
OOH
Print
Phone
Computer
Tablet
TV
THIS SOUNDS
IDEAL RIGHT?
Mobile media, mobile marketing
Monday, May 20, 13
TCF5
IT’S NOT. HERE IS WHY:
This process was developed when media was static.
It was developed before everyone had a
connected device on them 24 hours a day.
Mobile media, mobile marketing
Monday, May 20, 13
TCF
THE PHONE IS THE USER
THE USER IS THE PHONE
LINNKING ALL MEDIA IN REAL TIME
Monday, May 20, 13
TCF
MOBILE AS CHANNEL | BROKEN CONNECTIONS
7
TV
Tablet
Computer
Event
DR Mail
On Prod
Phone
OOH
Radio
Print
In-Store
PROVIDES
LOCATION
TRANSACTIONAL
SOCIAL
MOBILE
PERMANENT
CONNECTION
When mobile is
planned as a
channel you wind
up with
disconnected
media experiences.
Plans that don’t
provide for
transactional
experiences
Mobile media, mobile marketing
Monday, May 20, 13
TCF8
TV
Tablet
Computer
Event
DR Mail
On Prod
Phone
OOH
Radio
Print In-Store
MOBILE
PERMANENT
CONNECTION
PROVIDES
LOCATION
TRANSACTIONAL
SOCIAL
When mobile is
used as a platform
all of your media
becomes
transactional,
social, and
contextual based
on location, user,
time, etc.
MOBILE AS PLATFORM | CONTINUOUS CONNECTIONS
Mobile media, mobile marketing
Monday, May 20, 13
TCF9
BUT WHY WILL A MOBILE LED OMNI-
CHANNEL FRAMEWORK BE BETTER?
Monday, May 20, 13
TCF
On-Product
Direct Mail
In-Store
Event
Radio
OOH
TV
Print
BECAUSE WE ALL INTERACT
WITH MEDIA DIFFERENTLY
How media impacts the user
changes dramatically
depending on the connected
device the user has
A OOH placement for example
can gain contextual relevance
if interacted with a connected
device
Monday, May 20, 13
TCF
... TIME, AND LOCATION IMPACT HOW WE SEEK INFORMATION
desktops tablets phones
Mobile media, mobile marketing
Monday, May 20, 13
TCF12
WHAT IS THE ADVANTAGE OF
THIS FRAMEWORK?
TO “CRUSH YOUR ENEMIES, SEE THEM DRIVEN BEFORE YOU...”
Monday, May 20, 13
TCF
OMNI-CHANNEL IMPLEMENTATIONS
= MORE MONEY = WINNING!
AUDIENCE SIZE CAN INCREASE BY +135%
CONSUMER DROP OFF CAN IMPROVE BY +20%
OVERALL CONVERSIONS CAN INCREASE BY +19%
Source: Insight Express Mobility Study (blinded)
Monday, May 20, 13
TCF14
THE BASIC FRAMEWORK
FOR SUCCESS
Monday, May 20, 13
TCF
ONLINE
TV
PRINT
EVENT
IN-STORE
RADIO
OOH
EMAIL
PRODUCT
DM
TIME/LOCATION
EMOTIONAL
COGNITIVE
The Brand
•Data the brand knows about the user
•Third party intelligence
•User personas
Media Type
User:
•Time/Location
•Device Type/Cognitive
•Emotional
USER
T CONTEXT: TIME/SPACE, COGNITIVE, AND EMOTIONAL STATE +T CONTEXT: TIME/SPACE, COGNITIVE, AND EMOTIONAL STATE +
THE MEDIA, BRAND AND CONSUMER UNIVERSE
THE CONNECTED DEVICE = THE USER
The king pin from which everything pivots:
TRANSACTIONAL, SOCIAL, PERMA CONNECTION
BRAND
Mobile media, mobile marketing
Monday, May 20, 13
TCF
DECONSTRUCTING THE MODEL - THE USER
The current psychological
state of user. Based on not
only the individual (current,
past stress, desires and
needs) but how they are
effected by location and
cognitive abilities
What the phone knows:
Where the user is. What
media they are looking at. The
temperature, time of day, etc.
How the user processes
information (device differences)
very addressable
very addressable
addressable
These three things help to
formulate intent. This intent is
leveraged by the brand:
TRANSACTION, SOCIAL
Mobile media, mobile marketing
Monday, May 20, 13
TCF
DECONSTRUCTING THE MODEL - MEDIA CHANNELS AND HOW THEY EFFECT THE USER
ONLINE
TV
PRINT
EVENT
IN-STORE
RADIO
OOH
EMAIL
PRODUCT
DM
TIME/SPACE
EMOTIONAL
COGNITIVE
Media Channels
TIME - LOCATION - EMOTIONAL - COGNITIVE
•Media Channel impacts:
•The device you use and the content you consume
•Media Channel + Place impacts:
•Cognitive (device type) - Emotion - Content
•Media Channel + Time impacts:
•Content
•Media Channel + Connected Device impacts:
•Connections to other media channels (Brand) via
the connected device.
IMPLICATION:
Media regardless of channel can no
longer be thought of as static
Mobile media, mobile marketing
Monday, May 20, 13
TCF
THE BRAND - DATA THE BRAND KNOWS
•Sales
•Behavioral
•Lifestyle
•Attitude
•Preferences
•Third party (e.g. research or DSP)
DECONSTRUCTING THE MODEL - THE BRAND
Mobile media, mobile marketing
Monday, May 20, 13
TCF
THE
COLLECTIVE
FACTORY
@august_west
hello@thecollectivefactory.com
APRIL 22, 2013
Mobile media, mobile marketing
Monday, May 20, 13
THAT’S IT.
FOR NOW
CONTACT:
Gene Keenan
gene@thecollectivefactory.com
415-218.7369
http://www.thecollectivefactory.com
Monday, May 20, 13

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Mobile Planning, Mobile Marketing and Media Planning

  • 1. LIGHT UP ALL OF YOUR MEDIA WITH MOBILE Monday, May 20, 13
  • 2. TCF Mobile as Platform > Mobile as Channel THESIS Mobile media, mobile marketing Monday, May 20, 13
  • 3. 3 THE CURRENT PLANNING PROCESS IS ANTIQUATED LIKE THIS MODEL T: IT WORKS... BUT IT’S NOT VERY EFFICIENT Monday, May 20, 13
  • 4. TCF TYPICAL PLANNING PROCESS 4 The typical planning process has the consumer in the center. You would then determine which media channels that consumer spends time in. CONSUMER SURROUNDED BY MEDIA CHANNELS On-Product Direct Mail In-Store Event Radio OOH Print Phone Computer Tablet TV THIS SOUNDS IDEAL RIGHT? Mobile media, mobile marketing Monday, May 20, 13
  • 5. TCF5 IT’S NOT. HERE IS WHY: This process was developed when media was static. It was developed before everyone had a connected device on them 24 hours a day. Mobile media, mobile marketing Monday, May 20, 13
  • 6. TCF THE PHONE IS THE USER THE USER IS THE PHONE LINNKING ALL MEDIA IN REAL TIME Monday, May 20, 13
  • 7. TCF MOBILE AS CHANNEL | BROKEN CONNECTIONS 7 TV Tablet Computer Event DR Mail On Prod Phone OOH Radio Print In-Store PROVIDES LOCATION TRANSACTIONAL SOCIAL MOBILE PERMANENT CONNECTION When mobile is planned as a channel you wind up with disconnected media experiences. Plans that don’t provide for transactional experiences Mobile media, mobile marketing Monday, May 20, 13
  • 8. TCF8 TV Tablet Computer Event DR Mail On Prod Phone OOH Radio Print In-Store MOBILE PERMANENT CONNECTION PROVIDES LOCATION TRANSACTIONAL SOCIAL When mobile is used as a platform all of your media becomes transactional, social, and contextual based on location, user, time, etc. MOBILE AS PLATFORM | CONTINUOUS CONNECTIONS Mobile media, mobile marketing Monday, May 20, 13
  • 9. TCF9 BUT WHY WILL A MOBILE LED OMNI- CHANNEL FRAMEWORK BE BETTER? Monday, May 20, 13
  • 10. TCF On-Product Direct Mail In-Store Event Radio OOH TV Print BECAUSE WE ALL INTERACT WITH MEDIA DIFFERENTLY How media impacts the user changes dramatically depending on the connected device the user has A OOH placement for example can gain contextual relevance if interacted with a connected device Monday, May 20, 13
  • 11. TCF ... TIME, AND LOCATION IMPACT HOW WE SEEK INFORMATION desktops tablets phones Mobile media, mobile marketing Monday, May 20, 13
  • 12. TCF12 WHAT IS THE ADVANTAGE OF THIS FRAMEWORK? TO “CRUSH YOUR ENEMIES, SEE THEM DRIVEN BEFORE YOU...” Monday, May 20, 13
  • 13. TCF OMNI-CHANNEL IMPLEMENTATIONS = MORE MONEY = WINNING! AUDIENCE SIZE CAN INCREASE BY +135% CONSUMER DROP OFF CAN IMPROVE BY +20% OVERALL CONVERSIONS CAN INCREASE BY +19% Source: Insight Express Mobility Study (blinded) Monday, May 20, 13
  • 14. TCF14 THE BASIC FRAMEWORK FOR SUCCESS Monday, May 20, 13
  • 15. TCF ONLINE TV PRINT EVENT IN-STORE RADIO OOH EMAIL PRODUCT DM TIME/LOCATION EMOTIONAL COGNITIVE The Brand •Data the brand knows about the user •Third party intelligence •User personas Media Type User: •Time/Location •Device Type/Cognitive •Emotional USER T CONTEXT: TIME/SPACE, COGNITIVE, AND EMOTIONAL STATE +T CONTEXT: TIME/SPACE, COGNITIVE, AND EMOTIONAL STATE + THE MEDIA, BRAND AND CONSUMER UNIVERSE THE CONNECTED DEVICE = THE USER The king pin from which everything pivots: TRANSACTIONAL, SOCIAL, PERMA CONNECTION BRAND Mobile media, mobile marketing Monday, May 20, 13
  • 16. TCF DECONSTRUCTING THE MODEL - THE USER The current psychological state of user. Based on not only the individual (current, past stress, desires and needs) but how they are effected by location and cognitive abilities What the phone knows: Where the user is. What media they are looking at. The temperature, time of day, etc. How the user processes information (device differences) very addressable very addressable addressable These three things help to formulate intent. This intent is leveraged by the brand: TRANSACTION, SOCIAL Mobile media, mobile marketing Monday, May 20, 13
  • 17. TCF DECONSTRUCTING THE MODEL - MEDIA CHANNELS AND HOW THEY EFFECT THE USER ONLINE TV PRINT EVENT IN-STORE RADIO OOH EMAIL PRODUCT DM TIME/SPACE EMOTIONAL COGNITIVE Media Channels TIME - LOCATION - EMOTIONAL - COGNITIVE •Media Channel impacts: •The device you use and the content you consume •Media Channel + Place impacts: •Cognitive (device type) - Emotion - Content •Media Channel + Time impacts: •Content •Media Channel + Connected Device impacts: •Connections to other media channels (Brand) via the connected device. IMPLICATION: Media regardless of channel can no longer be thought of as static Mobile media, mobile marketing Monday, May 20, 13
  • 18. TCF THE BRAND - DATA THE BRAND KNOWS •Sales •Behavioral •Lifestyle •Attitude •Preferences •Third party (e.g. research or DSP) DECONSTRUCTING THE MODEL - THE BRAND Mobile media, mobile marketing Monday, May 20, 13
  • 20. THAT’S IT. FOR NOW CONTACT: Gene Keenan gene@thecollectivefactory.com 415-218.7369 http://www.thecollectivefactory.com Monday, May 20, 13