http://bit.ly/1clmLDG, Best Practices of Community Management: The day started off geared towards our heroes, community managers and the techies. These will be collaborative sessions that are all about sharing best practices, learned knowledge, and tapping into the wealth of experience that you all bring to the table. Sessions were broken up into two tracks: Business Value and Best Practices of Community Management Deep Dives on Special Topics (Product Training & Developers)

1. Customer Success Summit
Wendy Lea
CEO
May 2, 2013
@getsatisfaction
#GetSuccess

2. @getsatisfaction 2 #GetSuccess @WendySLea
Our Purpose
To help you build trusted relationships with and between
customers that share passion for your product

3. @getsatisfaction 3 #GetSuccess @WendySLea
! For You
– Be Human
– Be Personal
– Be Accountable
– Be Ready
– Be Earnest
! For Your Customers
– Be Understanding
– Be Yourself
– Be Helpful
– Be Fair
– Be Open
Trust is Core to Community Building

4. @getsatisfaction 4 #GetSuccess @WendySLea
Capturing the Voice of your Customer

5. @getsatisfaction 5 #GetSuccess @WendySLea
Delivering Business Value Is Essential
! Acquire new
customers
! Build better
products
! Reduce Support
Costs

6. @getsatisfaction 6 #GetSuccess @WendySLea
Today is about You
! Content ! Connections
! Community2
! Customers

7. @getsatisfaction 7 #GetSuccess @WendySLea
Let’s discuss your questions and comments.
Thank you.