SAP Business Suite Consulting Service Portfolios

SOA 207
Consulting Service Portfolios
SAP Business Suite
(SAP ERP, SAP SCM, SAP CRM, SAP PLM)

Michael Schmidt,
Field Services Solution Management

Disclaimer

This presentation outlines our general product direction and should not be
relied on in making a purchase decision. This presentation is not subject to
your license agreement or any other agreement with SAP. SAP has no
obligation to pursue any course of business outlined in this presentation or to
develop or release any functionality mentioned in this presentation. This
presentation and SAP's strategy and possible future developments are
subject to change and may be changed by SAP at any time for any reason
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either express or implied, including but not limited to, the implied warranties
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assumes no responsibility for errors or omissions in this document, except if
such damages were caused by SAP intentionally or grossly negligent.

© SAP 2008 / SAP TechEd 08 / SOA 207 Page 2

Agenda

1. SAP's approach to satisfy customer's business needs

2. Service portfolios to support business processes

3. The Future: Business Suite 7.0 Service Portfolios


Customer’s Business Needs

The business world is more complex
The business world is faster
Industry boundaries are shifting
Realize Value for my
Business (ROI, TCO)

Reduced implementation
effort and time
Support in
organizational changes

Customer
satisfaction Profitability
Market Share

Make use of best High quality business
practices in my industry process models

Optimized business processes
also for cross application scenarios


SAP’s Solution Approach - Business Suite Concept
Business Suite provides a process centric approach

Implementable Solution Implementable Solution
needs to be realized … will be realized based on …
… Fast … Best practices
… Cheap … Proven tools
… Without risk … Proven methodology
… High quality … Implementation experts Implementation
… Repeatable Briefcase
… Best class documentation


SAP’s Solution Approach – Service Portfolios
What is a service?

A Service is the most minimal set of activities that solve or improve a customer issue
A service can be tailored or industrialized
A tailored service is adapted specifically to the customer’s needs
A industrialized service is designed to be repeatable and meet the following criteria:

Defined and
Special effort and Sales materials
accepted delivery Predefined scope Reusable content
duration available
model

Method, tools and
Training and rollout Clearly defined Pricing model or
accelerators for
material available deliverables guidelines
service delivery

Target to leverage the re-use of knowledge in order to reduce
implementation time, cost and risk


Why Services? - New Delivery Approach

CEM/CP

PROJECT PM

HUB CD

LOCAL
KNOW-
LEDGE
COMMUNITY PARTNER GDC
COMMON METHODS & TOO
PROCESSES, LS
INCL. RUN SAP


SAP’s Solution Approach – Service Portfolios
Global services – What’s in for our customers?

Global Services provide you with…

…global availability of consulting services

…worldwide consistent service content
Approach, methodology, tools & accelerators, deliverables,
delivery model

…high quality through industrialized approach
Service standardization and productization
Repeated service delivery

…cost advantages through
Predefined content (no green-field approach)
Highly efficient delivery models
Repeated service delivery

…the ‘right’ services to leverage the use of SAP software

…support of SAP’s strategic products and solutions for early
adopters


Agenda





Service Portfolios to Support Business
Processes
Integrated Sourcing
Strategic IT
and Procurement

SRM
ERP

Accelerating Lead Integrated Product
to Cash Development
CRM

PLM
Responsive Supply
Networks
SCM


Processes
Integrated Sourcing
Strategic IT
and Procurement

SRM
ERP

to Cash Development
CRM

PLM
Responsive Supply
Networks
SCM


Integrated Sourcing and Procurement
Solve or Improve Your Specific Business Needs

Process and Business Partner Transparency
Global spend
Single Sourcing
Supplier relationships
Procurement process status

Time Savings
Automation
Brief communication channels
Reduced cycle times
Mobile processing of work items

Cost Reduction
Establish trustworthy reporting tools
Reduce error rate
Upgrade room to negotiate

Standardized Processes
Ensure efficiency and uniformity
Preserve top quality management


Integrated Sourcing and Procurement
SAP Field Services Global SRM Service Portfolio 2008

PLANNING BUILDING RUNNING
Define transition / upgrade strategy Minimize project costs and risk Run and incrementally
and project plan of business disruption improve total cost and value

Internet based P2P for Service
Procurement
Complete Execution Catalog Validation & Integration
We deliver a complete
solution Engine
Blackberry-Solution for Approval
Processes

Invoice Reader

Supplier Base Management -
Evaluation and Development
Expert Guidance
We solve key challenges Business Assessment for Supplier
Portal
Business Assessment for Purchasing
Processes
Business Assessment for Catalog
Content Management

Quality Management
We audit and provide
directions

Enablement
We provide know-
ledge&qualification

Processes
Integrated Sourcing
Strategic IT
and Procurement

SRM
ERP

to Cash Development
CRM

PLM
Responsive Supply
Networks
SCM


Integrated Product Development

Organizational
Mergers & Acquisitions demand organizational harmonization
Flexible business models with demand on decentralized R&D
and/or production across sites
Process
Harmonization & standardization across legal entities and
partners
Best practices adoption
Technology
Technical enhancements in SAP PLM
Upgrade to SAP Business Suite 7.0
Low risk implementation
Form the future IT architecture with regard to organizational
needs
Explain value of IT investment


Integrated Product Development
SAP Field Services Global PLM Service Portfolio 2008

Define transition / upgrade strategy Minimize project costs and risk Run and incrementally improve total
and project plan of business disruption cost and value

Complete Execution
solution
Out-of-the-box upgrade service

PLM Business Assessment

PLM business case and value
proposition
Expert Guidance
We solve key challenges
Lifecycle Data Management: Safe
passage from legacy system to PLM

IT project portfoliomanagement
strategy and architecture

Quality Management
directions

Enablement
We provide know-
ledge&qualification

© SAP 2008 / SAP TechEd 08 / SOA 207 Page 18 Back to overview

Processes
Integrated Sourcing
Strategic IT
and Procurement

SRM
ERP

to Cash Development
CRM

PLM
Responsive Supply
Networks
SCM


Responsive Supply Networks

Link specific business need with logistic concept
leveraging SAP SCM value potentials
Forecast accuracy
Transport optimization
Warehouse automatization
…

Connect IT strategy & management goals with
business operations via process-based approach

Leverage process improvement potentials prior to
solution implementation

Less risk at lower TCO for a one-stop-shop solution


Responsive Supply Networks
SAP Field Services Global SCM Service Portfolio 2008


Complete Execution
solution

Quick Roadmap Inventory Optimization

Feasibility Study Forecast Optimization

Expert Guidance Business Assessment Optimization of Planning Parameters

ROI-Analysis Production Planning Optimization

Backlog-free Planning

Prototyping

Quality Management
directions

Enablement
We provide know-
ledge&qualification


Processes
Integrated Sourcing
Strategic IT
and Procurement

SRM
ERP

to Cash Development
CRM

PLM
Responsive Supply
Networks
SCM


Accelerating Lead-to-Cash

Improved customer service
Improved order accuracy
Improved product availability
Improved order-to-ship timelines

Increased customer loyalty
Faster response times
More effective communication

Costs reduction
Decrease average sales cycle times
Reduce order-to-delivery cycle time
Increase productivity in reporting activities

Lower TCO
Via alignment of business processes, information
and people


Accelerating Lead-to-Cash
SAP Field Services Global CRM Service Portfolio 2008


Complete Execution Technical Upgrade for SAP CRM
solution
Solution Migration for SAP CRM

Business Road map Assessment for
SAP CRM

Implementation Planning for
Expert Guidance SAP CRM

Migration Assessment for SAP CRM

Quality Management
directions

Enablement
We provide know- SAP CRM Deep Dive Workshops
ledge&qualification


Processes
Integrated Sourcing
Strategic IT
and Procurement

SRM
ERP

to Cash Development
CRM

PLM
Responsive Supply
Networks
SCM


Strategic IT
Customer Business Needs

Customers’ Perceived Challenges – Worldwide Results Survey

Plan Build

Estimate cost & effort 67% Efficient testing 67%

Define & allocate
47% Downtime minimization 53%
project team/resources

Define business case 46% Project management 47%

Downtime minimization 44% Modification adjustment 47%

Assess impact on
existing solution
42% End user training 41%

Find information on
upgrade methods & tools
28% IT infrastructure/sizing 40%

Interoperability 27% Cost/Effort Estimation 20%

Compliance
considerations
15% Justify budget 19%

Others 4% Others 5%
N = 1,273 N = 1,273
The report include the participants answers from the following countries 360° Upgrade adoption programs: North America (Jan 2008), Brazil
(March 2008), Germany (March 2008), Japan (March 2008), Australia (April 2008) and Sweden (April 2008)

Strategic IT
SAP Field Services Global ERP Service Portfolio 2008


Complete Execution
solution

Quick Upgrade Evaluation for SAP Unicode Conversion
ERP
Expert Guidance Value Assessment for SAP Technical Upgrade for SAP
We solve key challenges ERP ERP

Enhancement Package Planning Technical Implementation Service
for SAP ERP for SAP Solution Manager

Work Center Assessment

Quality Management
directions

Enablement
We provide know- QuickSAP Quick Analysis Analysis ERP
Upgrade Upgrade for SAP
ledge&qualification


Agenda





Outlook: SAP Business Suite 7.0 Service Portfolios
Services for SAP Business Suite 7.0

Value Assessment for end-to-end process
Target
Implementation roadmap for SAP Business Suite

Value Assessment for SAP Business Suite Scenarios

It is a high-level assessment designed for
existing LE SAP customers

that helps to
quantify SAP Business Suite value potentials and costs
inform customer about SAP Business Suite scenario innovations
prepare the transition to SAP Business Suite

by analyzing SAP Business Suite scenarios and determining
customer pain points
potential benefits
expected costs

of introducing SAP Business Suite scenarios.


Implementation Briefcase

Toolset for consultants to provide smart and efficient Value Scenario implementation

Implementation Briefcase supports “Value Scenario”/“Implementable Step“ approach

The Briefcase Concept consists out of the
following Pillars:
a Jump-start package / approach, within the
implementation project, which delivers 50-60%
of the implementation requirement
an Asset Repository - single-point of entry for
all implementation relevant Assets (Tools,
Methodologies, Guidelines, Services, Content)
a Configured Briefcase (Jumpstart
Package/s, Enablers, Services) according to
the implementation context
Managed Lifecycle of implementation relevant
assets


Summary

1
2
Cost efficiency through
service approach for
Value Scenarios High quality through
industrialized services

3 Industrialized services reduce
implementation time and risk

4 Services will be developed
along the Value Scenarios


Proven Customer Success

> 1.000 service deliveries worldwide
> 50 customer references and Success stories


Proven Customer Success

> 1.000 service deliveries worldwide
> 50 customer references and Success stories

“Thanks to SAP Quick Upgrade Analysis and the SAP Consulting
specialists, we now have a wealth of valuable information that we „SAP Consulting and it’s Global Delivery group provided us very
can leverage to plan and budget our forthcoming upgrade.” professional support in every phase of the project.“
Vikule Nduli, Head of Enterprise Resource Planning Solutions, Carsten Schmidt, Head of SAP Competence Center/IT-
South African Airways Management, Mercedes-Benz Accessories GmbH, Germany

„The Unicode fixed-price project from SAP Consulting offers “At the end, the SAP specialists knew our system inside out. They
Henkel planning security and competent support with optimum identified and understood our business-critical processes – and
conditions.” established how these could be improved with functionality included in
Michael Jakob, Director HR Information Management, Henkel, the new release.”
Germany Hector Calva, CIO, Coca-Cola FEMSA S.A. de C.V., Mexico

“SAP Consulting scrutinized our installation and had the findings back to
us in less time than others would need to perform the analysis. This “With the quick upgrade evaluation service and help from our
information enabled our developers to pinpoint modifications that could upgrade coach, we were able to save time and ensure the
be excluded from the upgrade. We’d never have gained such detailed project ran smoothly. But the biggest value was up front,
insight on our own.” providing management with the security of knowing that the
Norbert Hagemann, Head of IT, Merz Group Services GmbH, Germany project would be successful.”
Ole Reiersen, Project Leader, Norsk Hydro ASA, Norway

SAP Business Suite Consulting Service Portfolios

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