The banking industry in Australia is facing challenges from government regulation, smaller and more nimble competitors, and changes in how consumers and investors manage their money. Smart organisations can tap into the potential of our customer-centric world to set a direction for their future and future-proof their success.

3. Reference: EY Global Banking Outlook 2015

4. Reference: Deakin University

5. Reference: FSI (Murray report)

6. Reference: Nigel Lake, Pottinger

7. Reference: Treasury, CAMAC

8. Reference: Juniper Research

9. Reference: Macquarie Applied Finance Centre

10. Reference: AB+F Roundtable

11. Reference: Deloitte

12. Reference: PwC Annual Global CEO Survey

31. “Everybody has a
plan until they get
punched in the face.”
- Mike Tyson

32. Photo: John Snape

35. Photo: Andronicus Max

37. ignore
manage
resist embrace
lead

41. {
Gihan Perera