7. ¿WHO IS THIS MAN?
• He was not accepted at the
University
• Lame/Crippled
• Dyslexic
• Stutterer
• No public career
• Drunk
8. THE COMMUNICATION PROCESS
Message
Code
Mean
Feedback
Understanding
COMMUNION
Noise
Transmitter Interference Receiver
9. We do not have to play in the same
team…
We have to be team players!
3 Kind of Teams (P.Drucker)
• Tennis (Doubles)
• Foot Ball (American)
• Base Ball
10. EVOLUTION AND REVOLUTION AS
ORGANIZATIONS GROW
Large
Crisis of ?
Red Tape
SIZE Control Colaboration
Coordination
Autonomy
Delegation
Leadership
Direction
Small
Creativity
New AGE Mature
Harvard Business Review. Evolution and Revolution as Organizations Grow. Larry E. Greiner
12. You should be
ready to
understand
people… it is your
extra edge for
relating to people
and knowing how
to respond to
them!
13. MBTI
Myers Briggs Type Indicators
• Katharine Briggs and Isabel Myers (mother/daughter)
• C.G. Jung (Swiss – Psychiatrist)
― Preferences not skills
― All preferences are equally important
― Long track – 60 years of implementation
14. PERSONAL EXERCISE
OTHER MYSELF
• Energy (E or I)
• Information (S or N)
• Decision (T or F)
• Action (J or P)
15. THE HUMAN PROCESS
• We focus and generate ENERGY
• We gather INFORMATION
• We make DECISIONS
• We ACT in the world
16. ENERGY
How people focus and generate their ENERGY, is
simply a matter of how they express that ENERGY.
There are two types of expression:
Extraversion and Introversion
• INTROVERTS (I):
– They like to be alone or with close friends
– They think first, then speak
– They prefer an environment where they are allowed to concentrate and
reflect without being criticized or badgered.
• EXTRAVERTS (E):
– They like to interact with people and activities
– Their focus is on the outside world
– They prefer an atmosphere where they can express ideas face-to-face
17. INFORMATION
People gather information according to
preference. Some people prefer to deal more
with actualities, other with possibilities.
• SENSING (S):
– They depend of the five senses to gather
information
– They enjoy hands-on experiences
– They are based on their experiences
– They focus on details and facts
• INTUITION (N):
– They seek the meanings of various
experiences and concepts
– They are linked to their perception that
intelligence is based on an “unrestricted
approach to understanding”
– They are inventive, original and enterprising
18. DECISION
How people arrive at their decisions:
“I feel this way” or “I think this way”
• THINKERS (T):
― Logical and analytical way
― Everything about the subject has to be “perfectly clear”
― They are “slow” in making decisions but they “sweat out” the
consequences
• FEELERS (F):
― They are primarily concerned about the impact their decisions will have on
others
― They are concerned with the human and interpersonal aspects and want to
be sure thefeelings and personal values of others are not in jeopardy.
― They use “friendly persuasion”
19. ACTION
Direct result and combination of the source of a
person s energy, how the information is gathered,
and the process they use to make their decision.
• JUDGERS (J):
― They take action of others
― They enjoy making things happen
― They are firmly convinced that there is a “correct” and
an “incorrect” way of taking action
― They want schedules and timetables to be out-lined and
need advance warning of any changes
• PERCEIVERS (P):
― They prefer to use a “wait and see” approach in
finalizing matters.
― Up to the time of the action, they may still be asking
questions about what “the plan” is.
― They are very flexible
20. PERSONAL EXERCISE
OTHER MYSELF
• Energy (E or I)
• Information (S or N)
• Decision (T or F)
• Action (J or P)
1. Two characteristics in common:
2. One unique characteristic:
21. DIVISION OF WORK
The main objective of
the division of work is
to increase the
productivity.
22. ABILITY
• Know what to do and
what not to do…
• Be able to do it…
• Willing to do it…
25. THE 8 IMPERATIVES OF
PRODUCTIVITY
RESULTS
Results Results
Trust Consistency
Coordination Accomplishment
Cooperation Commitment
Communication Ability
Team Work Personal Work
