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The Affinity Experience
- 1. The Affinity Experience Gary A. Kusnierz, Vice President Performance Excellence Affinity Health System Appleton, Wisconsin
- 3. Vision Wheel
- 6. Voices carry, too loud. Limited visitors, too loud. Long wait Selected St E’s ER because closest to home Not certain of discharge instructions. “ I had no privacy.” “ The space was too loud and I felt anxious and nervous.” “ I didn’t know where to go.” Headlines Understanding Entry Assessment Treatment Transition
- 7. Educate when to use ER Services Indoor air quality Separate grieving room “ No Wait” ER Connection to nature Discharge phone calls Communication Clusters Timely Care Big Ideas Privacy Private rooms/no curtains Standard supplies in each room Environment Team assessments Understanding Entry Assessment Treatment Transition
- 8. Landscape –Boarding the circulation path around the St. Elizabeth campus are more intimate courtyards and common spaces suitable for small classes and gatherings, or a place to read and study. It is a more formal use of flora using low lying shrubs, grasses, perennials, and stone seat walls. These areas are immediate to the journey around the campus and are intended to reduce anxiety and provide areas of repose and quiet. Narratives Understanding Entry Assessment Treatment Transition
- 19. Patient Distribution - Combined
- 20. Patient Distribution - ED
- 21. Patient Distribution – Prep/Recovery
- 23. am
- 25. am
- 26. am
- 64. pm
- 65. pm
- 66. pm
- 67. pm
- 138. Center of Health Design Pebble Partner
- 148. Sustainable Results
- 155. Questions? Rendering for the ER
Notes de l'éditeur
- The focus of this effort is to provide the voice of the customer into the design of our facilities and processes. The patient experience team members were selected by identifying the 80 departments mentioned in the Northern Region master plan and ensuring that each of those areas were represented on the team. Once the patient experience event is completed these individuals will then participate on schematic design teams for each of their areas, bringing with them the insights and learning's of the Patient Experience teams.
- Changed this slide to be ER examples to go with Headlines from previous slide.
- We were thinking the steps would be: Here’s what Phase 3 entailed (overview slide) Here’s the methodology to go from master plan to actual design Here is how we are measuring success Here’s what it looks like: Room counts/Key concepts Model description Patient Distribution (what it looks like on paper) Model in action (what it looks like in action) Hill-Rom view of rooms
- OPS 18 Total Rooms 3 Private
- Without flexing space 69 rooms would have been needed. 30 Prep/Recovery, 31 ED, 8 Observation
- Without flexing space 69 rooms would have been needed. 30 Prep/Recovery, 31 ED, 8 Observation