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Name     “爱养心”韩国医疗观光营销策划案
   Team:    M5
Members:    王怡文       王倩倩      李亚璐 林广泽           刘冰洁
            Wang Yiwen Wang Qianqian Li Yalu Lin Guangze   Liu Bingjie

 Advisor:   康瑾 Kang Jin
  E-mail:   wangyiwen90@gmail.com
  School:   Communication University of China
Part
Analysis
Product Analysis



     Consumer Analysis.



       SWOT Analysis



 Detailed Competition Analysis



Communication Strategy Analysis
NO
The Chinese
  only notes
  Let’s thinkmy consumer himself class.
That’s
  Focus on theoutside the boxin the
I am a 32 years old manager
of a company working for all
                                Hello! I am Mr. Lee.
sorts of high forums and
summits in China.
Family   Work
High Forum & Summit




                Staff Welfare
Parents

          Mr. Lee
                    Wife


 Son
Boss                CEO                      Father         Mother




        Co-worker                    Uncle            Son        Cousin
                            Client




Staff            College                       Wife            Friend




         Staff             Staff     Nephew           Aunt
Carry on work
                       innovatively




Keep and improve                          Mind his health and
social intercourse                            happiness
                         Mr. Lee

                     Provide satisfying
                       staff welfare
A typical Chinese adult with middle-income




                  Mr. Lee
Mr. Lee    Mr. Lee   Mr. Lee   Mr. Lee    Mr. Lee     Mr. Lee




e    Mr. Lee   Mr. Lee   Mr. Lee Lee Lee
                             Mr. Mr.         Mr. Lee    Mr. Lee




    Mr. Lee    Mr. Lee   Mr. Lee   Mr. Lee   Mr. Lee     Mr. Lee
How to satisfy their needs and make the situation
better?




                 The Answer
an Medical Tou
精诚之心                  康乐之心                 厚贤之心                 尚礼之心
   Heart for good work     Heart of health       Heart for Elite   Heart of Comity


The story about Mr. Lee is actually our insight of consumers to
Korean Medical Tourism




  Companies,                                 HR departments of     Consumers who
  as co-organizers,      Individual          companies and         have strong
  in charge of high      consumer            firms, for which      needs for social
  forums and             demanding           staff welfare is an   intercourse,
  summits                nourishing of life. important part of     especially by
                                             job.                  presenting gifts.
Individual consumer                            Organization consumer
              Individuals interested Young people who own Managers of Human                High forum or
                 in cosmetology,      a career and needs to Resources Department         summit holders like
             healthcare and tourism       send presents       and Administration          media and culture
                                                             Department in inter-           companies
                                                              medium enterprise
Characteri Care about beauty,    Concerned with              Work as the human          Go for fresh things
stics and health and standard of interpersonal               resource management        especially in work,
habits     living; spend much    relationship, respect       style established,         hunt for new learning
          expenses for             the elders, affectionate, expect to inspire the      activity pattern, keen
          entertainment            somehow romantic;         staff and enhance the      sense of fashion
          purposes                 would like to pay for     cohesiveness of the
                                   experience service        whole company
Occupatio Mainly the white-collar Mostly the middle class The middle or top class       Forum or meeting
n and      class, the middle class in enterprise and public in enterprise and public    organizer or project
social     in enterprise and       institution               institution                leader, director in
           public institution                                                           finance department
status
Main         Magazines about life,   Newspaper, the             Trade journals, high-   Professional journals,
media        fashion or female       Internet, mobile phone,    end magazines, the      newspaper, the
type in      magazines, the          outdoor media; ads         Internet, outdoor       Internet, broadcast
             Internet, television;   with emotional appeals     media, broadcast and    and so forth;
contact
             fashion is the key      and public relation        so on; experience       experience marketing
             factor for attraction   activities are effective   marketing and           and interpersonal
                                                                interpersonal           communication can
                                                                communication matter    work
                                                                much
Individual consumer                             Organization consumer
              Individuals interested Young people who own       Managers of Human          High forum or
              in cosmetology,        a career and needs to      Resources Department       summit holders like
              healthcare and         send presents              and Administration         media and culture
              tourism                                           Department in inter-       companies
                                                                medium enterprise


Direct        Personal recuperation,     Present for family     Bulk buying as staff       Purchase as the
objectives     health care, skin care,   members, friends,      welfare or reward          highlight section
of purchase    plastic surgery,          business partners or                              during forum or
               sightseeing               boss                                              meeting
action



Deep          Maintain health,       Repay family members,      Increase employees’        Express quality of
motivation    beauty and              consolidate career         confidence and            work and sincerity of
behind        confidence, happy       position, show ability     gratefulness for          activity organizer,
              marriage and social     with decent gifts          company with              gain fame for quality
consumptio
              relationship, increase                             impressive gifts, a way   service
n             career                                             to improve corporate
              competitiveness                                    image



  Appeal           爱美之心                       尚礼之心                    厚贤之心                      精诚之心
   type          Heart of Health            Heart of Comity          Heart for Elite       Heart for good work
Part
 Plan
Step 1. What

      Target: The mass
                         ?
         Task: Make the new concept Korean Medical
               Tourism heard and remembered

Keywords: Primacy Effect theory, the Agenda-
          setting, constellation
Analysis for Step 1
       Who knows about Medical Tourism?


              ? ?        ? ? ?

                 China

A brand new concept
              Few people know about it
                                          Step 1.
We need to   incept the Concept first!
Hear   Remember
Good Topic

                  The mass
                  attention
 How to light…
Agenda-setting!
Most effective and


     ?
   Internet
economic medium
for agenda-setting
                                                       The mass
                                                       attention




                           ?
                     Who are the main
                        Youngsters
                     part of Net-surfers
                     in China?




                                                 ?
                                           The very popular
                                           Constellation
                                           topic among
                                           Chinese youngsters
386,000 results
韩国医疗观光               Search
                                1,490,000 results
Korean Medical Tourism




                              100,000,000 results
星座                   Search
Constellation                 183,000,000 results
386,000 results
韩国医疗观光               Search
                                1,490,000 results
Korean Medical Tourism


                              100,386,000 results
韩国医疗观光               Search
Korean Medical Tourism        184,490,000 results

                              100,000,000 results
星座                   Search
Constellation                 183,000,000 results
Combine 2,
      we get more than 3!
Our idea
Constellation matching tour groups
for Korean Medical Tourism
Advertisement sample


                           NEW

   Constellation                    Constellation
 Not Match!                          Match!
  Cannot tolerate other           Join us! Constellation
members in old fashioned         matching tour groups for
 tour groups any more?           Korean medical tourism!
Advertisement &Advertorials
           on


      (China’s “facebook”)



       ( China’s “Twitter”)

             BBS
      tourism, health and
       constellation part
Korean Constellation
  matching medical tourism

                     Wow!

Yeah!
                    Cool!
Newspaper
        Other
                Journal
        Media
                TV


  Hot                       The Mass

Talk
Medical Tourism ? Korean Medical Tourism
                =

                                      The Mass
Analysis for Step 1
  Now who knows about Medical Tourism?




                                         Step 1.
Step 2. How

                  !                  !
Target: Consumer A --- the companies in charge
         of high forums and summits.


      Task: Position the service of Korean Medical
            Tourism as a top grade choice

 Keywords: Experience Marketing,
   Interpersonal communication
Heard
            Remembered
The Mass



              How is it?
Consumers
Experience
               Share
The Mass       Position

     Example
Consumers
精诚之心                  康乐之心              厚贤之心               尚礼之心
Heart for good work   Heart of health   Heart for Caring   Heart of Comity




     Companies in charge of high forums and summits
                                                                             !   !
                                                             Step 2. How
Direct Client
Competition


      Excellence

              Innovation


         They need    Korean Medical Tourism
Search words(Chinese)


 China、2010、summit       31,900,000   94,400,000


China、2010、high forum    31,300,000   3,470,000


                                                    !   !
                                      Step 2. How
Indirect Client
                                                   Typical consumers

                                            First group of consumers

                                       Social status and Influence
                                             “I will buy what they buy!”
Conventioneers of high forums and summits




                       Leaders of government and companies
    We need Conventioneers of high forums and summits
                                                                              !   !
                                                                Step 2. How
We need Conventioneers of high forums and summits
                   Should


             They need Korean Medical Tourism
                            Can
Beijing



                       Chengdu         Shanghai



                                 Guangzhou



We cooperate with certain famous high forums and summits in
4 cities, creating successful models of our service, to promote
the popularity and Brandfavorite.
                                                                   !   !
                                                     Step 2. How
Example
                         6th Successful Women Forum

                    • Conventioneer: Women CEOs, head of
                      government, proprieter etc.

                    • The acceptable price range is wide

                    • Most of the conventioneer are middle-aged
                      women.

      Ticket          Price(RMB)                other
    Guest ticket       8800yuan            dinners included
    Family ticket     17800yuan             For 3 persons
       VIP            20000yuan             Only 40 tickets

The average cost per person is almost equal to the cost of
Korean Medical Tourism would take.
                                                                     !   !
                                                       Step 2. How
Example

           We can choose Chejudo
             as the place to hold
          Successful Women Forum.
Chejudo



                  SPA or other specific
                  health care services



                                             !   !
                               Step 2. How
Example



                                        Mass Communication
                                        The high forums and famous
                                    conventioneers, as opinion leader,
                                       will attract mainstream media.
Interpersonal communication
 Having experienced by their own, the
famous conventioneers would probably
  share it with a great many people.                                    !   !
                                                          Step 2. How
Example
The Mass
                • Korean Medical
                  Tourism is top grade
                  choice.

                • Smart personages
Consumers         enjoy it.

                • It brings

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Winner china1 1

  • 1. Name “爱养心”韩国医疗观光营销策划案 Team: M5 Members: 王怡文 王倩倩 李亚璐 林广泽 刘冰洁 Wang Yiwen Wang Qianqian Li Yalu Lin Guangze Liu Bingjie Advisor: 康瑾 Kang Jin E-mail: wangyiwen90@gmail.com School: Communication University of China
  • 2.
  • 4. Product Analysis Consumer Analysis. SWOT Analysis Detailed Competition Analysis Communication Strategy Analysis
  • 5. NO
  • 6. The Chinese only notes Let’s thinkmy consumer himself class. That’s Focus on theoutside the boxin the
  • 7. I am a 32 years old manager of a company working for all Hello! I am Mr. Lee. sorts of high forums and summits in China.
  • 8. Family Work
  • 9. High Forum & Summit Staff Welfare
  • 10. Parents Mr. Lee Wife Son
  • 11. Boss CEO Father Mother Co-worker Uncle Son Cousin Client Staff College Wife Friend Staff Staff Nephew Aunt
  • 12. Carry on work innovatively Keep and improve Mind his health and social intercourse happiness Mr. Lee Provide satisfying staff welfare
  • 13. A typical Chinese adult with middle-income Mr. Lee
  • 14. Mr. Lee Mr. Lee Mr. Lee Mr. Lee Mr. Lee Mr. Lee e Mr. Lee Mr. Lee Mr. Lee Lee Lee Mr. Mr. Mr. Lee Mr. Lee Mr. Lee Mr. Lee Mr. Lee Mr. Lee Mr. Lee Mr. Lee
  • 15. How to satisfy their needs and make the situation better? The Answer
  • 17. 精诚之心 康乐之心 厚贤之心 尚礼之心 Heart for good work Heart of health Heart for Elite Heart of Comity The story about Mr. Lee is actually our insight of consumers to Korean Medical Tourism Companies, HR departments of Consumers who as co-organizers, Individual companies and have strong in charge of high consumer firms, for which needs for social forums and demanding staff welfare is an intercourse, summits nourishing of life. important part of especially by job. presenting gifts.
  • 18. Individual consumer Organization consumer Individuals interested Young people who own Managers of Human High forum or in cosmetology, a career and needs to Resources Department summit holders like healthcare and tourism send presents and Administration media and culture Department in inter- companies medium enterprise Characteri Care about beauty, Concerned with Work as the human Go for fresh things stics and health and standard of interpersonal resource management especially in work, habits living; spend much relationship, respect style established, hunt for new learning expenses for the elders, affectionate, expect to inspire the activity pattern, keen entertainment somehow romantic; staff and enhance the sense of fashion purposes would like to pay for cohesiveness of the experience service whole company Occupatio Mainly the white-collar Mostly the middle class The middle or top class Forum or meeting n and class, the middle class in enterprise and public in enterprise and public organizer or project social in enterprise and institution institution leader, director in public institution finance department status Main Magazines about life, Newspaper, the Trade journals, high- Professional journals, media fashion or female Internet, mobile phone, end magazines, the newspaper, the type in magazines, the outdoor media; ads Internet, outdoor Internet, broadcast Internet, television; with emotional appeals media, broadcast and and so forth; contact fashion is the key and public relation so on; experience experience marketing factor for attraction activities are effective marketing and and interpersonal interpersonal communication can communication matter work much
  • 19. Individual consumer Organization consumer Individuals interested Young people who own Managers of Human High forum or in cosmetology, a career and needs to Resources Department summit holders like healthcare and send presents and Administration media and culture tourism Department in inter- companies medium enterprise Direct Personal recuperation, Present for family Bulk buying as staff Purchase as the objectives health care, skin care, members, friends, welfare or reward highlight section of purchase plastic surgery, business partners or during forum or sightseeing boss meeting action Deep Maintain health, Repay family members, Increase employees’ Express quality of motivation beauty and consolidate career confidence and work and sincerity of behind confidence, happy position, show ability gratefulness for activity organizer, marriage and social with decent gifts company with gain fame for quality consumptio relationship, increase impressive gifts, a way service n career to improve corporate competitiveness image Appeal 爱美之心 尚礼之心 厚贤之心 精诚之心 type Heart of Health Heart of Comity Heart for Elite Heart for good work
  • 21. Step 1. What Target: The mass ? Task: Make the new concept Korean Medical Tourism heard and remembered Keywords: Primacy Effect theory, the Agenda- setting, constellation
  • 22. Analysis for Step 1 Who knows about Medical Tourism? ? ? ? ? ? China A brand new concept Few people know about it Step 1.
  • 23. We need to incept the Concept first!
  • 24. Hear Remember
  • 25. Good Topic The mass attention How to light… Agenda-setting!
  • 26. Most effective and ? Internet economic medium for agenda-setting The mass attention ? Who are the main Youngsters part of Net-surfers in China? ? The very popular Constellation topic among Chinese youngsters
  • 27. 386,000 results 韩国医疗观光 Search 1,490,000 results Korean Medical Tourism 100,000,000 results 星座 Search Constellation 183,000,000 results
  • 28. 386,000 results 韩国医疗观光 Search 1,490,000 results Korean Medical Tourism 100,386,000 results 韩国医疗观光 Search Korean Medical Tourism 184,490,000 results 100,000,000 results 星座 Search Constellation 183,000,000 results
  • 29. Combine 2, we get more than 3!
  • 30. Our idea Constellation matching tour groups for Korean Medical Tourism
  • 31. Advertisement sample NEW Constellation Constellation Not Match! Match! Cannot tolerate other Join us! Constellation members in old fashioned matching tour groups for tour groups any more? Korean medical tourism!
  • 32. Advertisement &Advertorials on (China’s “facebook”) ( China’s “Twitter”) BBS tourism, health and constellation part
  • 33. Korean Constellation matching medical tourism Wow! Yeah! Cool!
  • 34. Newspaper Other Journal Media TV Hot The Mass Talk
  • 35. Medical Tourism ? Korean Medical Tourism = The Mass
  • 36. Analysis for Step 1 Now who knows about Medical Tourism? Step 1.
  • 37. Step 2. How ! ! Target: Consumer A --- the companies in charge of high forums and summits. Task: Position the service of Korean Medical Tourism as a top grade choice Keywords: Experience Marketing, Interpersonal communication
  • 38. Heard Remembered The Mass How is it? Consumers
  • 39. Experience Share The Mass Position Example Consumers
  • 40. 精诚之心 康乐之心 厚贤之心 尚礼之心 Heart for good work Heart of health Heart for Caring Heart of Comity Companies in charge of high forums and summits ! ! Step 2. How
  • 41. Direct Client Competition Excellence Innovation They need Korean Medical Tourism
  • 42. Search words(Chinese) China、2010、summit 31,900,000 94,400,000 China、2010、high forum 31,300,000 3,470,000 ! ! Step 2. How
  • 43. Indirect Client Typical consumers First group of consumers Social status and Influence “I will buy what they buy!” Conventioneers of high forums and summits Leaders of government and companies We need Conventioneers of high forums and summits ! ! Step 2. How
  • 44. We need Conventioneers of high forums and summits Should They need Korean Medical Tourism Can
  • 45. Beijing Chengdu Shanghai Guangzhou We cooperate with certain famous high forums and summits in 4 cities, creating successful models of our service, to promote the popularity and Brandfavorite. ! ! Step 2. How
  • 46. Example 6th Successful Women Forum • Conventioneer: Women CEOs, head of government, proprieter etc. • The acceptable price range is wide • Most of the conventioneer are middle-aged women. Ticket Price(RMB) other Guest ticket 8800yuan dinners included Family ticket 17800yuan For 3 persons VIP 20000yuan Only 40 tickets The average cost per person is almost equal to the cost of Korean Medical Tourism would take. ! ! Step 2. How
  • 47. Example We can choose Chejudo as the place to hold Successful Women Forum. Chejudo SPA or other specific health care services ! ! Step 2. How
  • 48. Example Mass Communication The high forums and famous conventioneers, as opinion leader, will attract mainstream media. Interpersonal communication Having experienced by their own, the famous conventioneers would probably share it with a great many people. ! ! Step 2. How
  • 49. Example The Mass • Korean Medical Tourism is top grade choice. • Smart personages Consumers enjoy it. • It brings