1. 1

2. e-Inclusion
• Electronic (digital) inclusion stands for activities related to
the achievement of information society with access to
digital services
• Provision of free and equitable access to information for all,
including marginalized groups (disadvantaged people,
disabled people and unemployed people)
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3. Public libraries:
the third space of e-inclusion
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4. Ray Oldenburg (1989)
The third place is different from
the home and the workplace; it
is vital and multifunctional;
people meet, get together and
communicate in an informal
manner; it is a point of
attraction for the community.
Jan Braeckman (2010)
“A unique place to access
information, culture and to
reconnect to the local
community”.
Repositioning European Public
Libraries
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5. Glob@l Libraries – Bulgaria:
Program Priorities 2012
Innovative e-services
Expand the portfolio of traditional services:
develop innovative e-services based on modern ICT, provide
structured content (e-health, e-culture, e-employment, e-
science, e-education, e-business, etc.)
Advocacy
Government institutions recognize the role of libraries in the
process of e-inclusion: libraries – active agents in the provision
of information about various national policies
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6. 2010
Groups of library service users
Non-visitors
- Cannot specify
visit
31.7% frequency
5.0%
Active
26.9%
-
Non-active
36.4%
Impact Assessment Baseline Study
ESTAT, November – December 2010 6

7. 2011 – 2012
Target libraries’ quarterly reports: Summary of conclusions
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8. 2011 – 2012
Target libraries’ quarterly reports: Summary of
conclusions
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9. 2012
Target libraries’ quarterly reports: Summary of
conclusions
9

10. 2012
Target libraries’ quarterly reports: Summary of
conclusions
10

11. 11

12. SUSTAINABILITY =
innovative e-services +
training + advocacy
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