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Investigating the Characteristics and Effectiveness of Social Media in Environmental Health Communications 2010 National Conference on Health Communication, Marketing and Media
SOCIAL MEDIA AND ENVIRONMENTAL HEALTH CRISES: AN EXAMINATION OF PUBLIC RESPONSE TO IMPORTED DRYWALL AND PERCHLORATE HEALTH RISKS ,[object Object],Glen Doss Senior Manager  Web Strategy & Implementation ICF International
ICF’s Approach to Leveraging Social Media for Health Communications ,[object Object],[object Object],[object Object],[object Object],[object Object],Overall Strategy & Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Partners/Collaboration Websites or groups that have active presences on social media sites
Research Questions ,[object Object],[object Object],[object Object]
 
 
Methodology ,[object Object],[object Object],[object Object],[object Object]
 
 
Filtering Out the Noise Perchlorate AND “baby formula”  OR “infant formula” Health AND “Chinese drywall” OR “toxic drywall” OR “imported drywall”
 
Defining Social Media Social Media  =  User Generated Content
Data Sources ,[object Object],[object Object]
Social Media Monitoring & Analysis Tools Enterprise or Mid-range Free or Freemium
[object Object],[object Object],[object Object],[object Object],Collecting Data From “Other SM”
Methodology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Preliminary Findings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of “Other SM” Sites
Types of Facebook Pages
Accuracy in Posts and Comments
Primary Public Concerns and Focus Perchlorate Drywall
Framing of Public Responses to Perchlorate and Drywall
[object Object],[object Object]
Use of External Links to Support Public Opinion 63% of posts had one or more external links
Recommendations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Glimpse Into the Future ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Geolocation Cool, you’re here too! Yup… section 500. Let’s meet up after. Photo: http://www.rockingham.k12.va.ushttp://www.rockingham.k12.va.us
[object Object],[object Object],[object Object],[object Object]

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Social Media for Health Communications

Notes de l'éditeur

  1. Perchlorate Drywall Personal Blog 45% 19% NGO Blog 13% 3% National Media 8% 9% Social Networking Site 13% 14% Law Firm Blog 2% 13% Local or regional Media 9% 29% Other Type 9% 12%
  2. Perchlorate Drywall FB Personal Page 0% 3% FB Group Page 5% 4% FB Fan Page 95% 93%
  3. Accuracy Posts vs. Comments in Facebook & Other Other Posts Other Comments Facebook Posts Facebook Comments TRUE 95% 70% 95% 84% FALSE 4% 10% 3% 3% OPINION 1% 20% 2% 13%
  4. Perchlorate Content in Posts & Comments Rocket Fuel 56% CDC Response 38% Water Contamination 47% Federal Safety Doses 35% Formula Products 51% Drywall Content in Posts & Comments Odor 33% Electrical Damage 48% Respiratory Problems 23% Inspection Methods 28% Government Response (Non-CDC) 24%
  5. Perchlorate Drywall Human Interest Frame 24% 30% Severity Frame 15% 20% Action Frame 17% 6% Detection Frame 1% 16% Lifestyle Frame 16% 0%
  6. Perchlorate Drywall Personal Blog 19% 11% NGO Site 25% 3% Government Site 7% 13% National Media Site 17% 13% Regional Media Site 7% 23%