The document summarizes research on global shoppers and their purchasing habits while traveling internationally. It finds that shopping is an integral part of global shoppers' travel experiences. They spend on average €225 on cosmetics and fragrances during trips. Purchases include both gifts and personal items. While some purchases are planned, impulse buys account for over half of purchases. Key connection points to target global shoppers include major airports, downtown areas, department stores, and luxury brand stores in popular destination cities. Out-of-home advertising is an effective way to reach these mobile consumers at various stages of their journeys.
4. THE AMBITION OF A DEDICATED STUDY
A new international study, building on previous learning.
How do Global Shoppers associate travelling and purchase
experiences during their trips abroad.
4
5. INITIAL INSIGHT
Rise of a new international consumer category,
particularly appealing to renowned international brands
Significant purchasing
power
Higher than average
consumption level
Unique buying habits
5
6. OBJECTIVES
Understand better the Global
Profiles and purchase habits
while travelling
Shopper through 3 dimensions:
Frequency of media usage
and exposure to advertising
Favourite destinations and
key connection points with
brands
6
7. METHODOLOGY
Interview of 1,475 Global Shoppers from 8 countries
(populations that registered highest spending levels while travelling)
200
200
200
200
200
200
75
200
Target :
• International Travellers
• Highest Earners
• Regular consumption of high-end cosmetics and fragrances
• Balanced distribution of men and women
Quantitative online questionnaire (undertaken during the
7
1st
quarter of 2013)
8. A POPULATION THAT SPENDS
MORE AND MORE
The studied countries are part of the top
15 worldwide in terms of
tourism spending
Mature countries: USA, UK, France
Fast growing countries: China & Hong Kong, Russia, Brazil, UAE
17,3 Bn
(5th)
42,8 Bn
59,6 Bn
(4th)
69,9 Bn
(3rd)
52,3 Bn
21,8 Bn
31,8 Bn
83,7 Bn
(6th)
38,1 Bn
(1st)
102 Bn
13,8 Bn
(14th)
20,5 Bn
4,7 Bn
2005
2012
(12th)
22,2 Bn
Evolution of tourist spending abroad (USD - 2005 to 2012)
2012 Ranking per nationality
Source: World Tourism Organization, April 2013, in USD
8
9. SAMPLE PROFILE
Regularly purchase high-end
cosmetics and fragrances
Balanced in age
45 years
29%
39%
< 35 years
Purchase every 2/3 months
or more
32%
35 à 44 years
Regular travellers…
4+ trips per
year
21%
43%
36%
3 to 4 trips
per year
… for private purposes or
both private /professional
1 to 2 trips
per year
5%
Private
48%
47%
Professional
Both private/
professional
9
11. THE GLOBAL SHOPPER,
A STRATEGIC TARGET
Who is the GLOBAL
An INTERNATIONAL
traveller…
SHOPPER ?
… who clearly associates
TRAVELLING with SHOPPING
12. SHOPPING IS AN INTEGRAL PART OF THE
GLOBAL SHOPPER’S TRAVEL EXPERIENCE
96%
Like to do some shopping
when visiting a foreign city
83%
Consider shopping as an
important part of their trips
Global Shopper Study by JCDecaux, 2013
12
13. SHOPPING IS AN INTEGRAL PART OF THE
GLOBAL SHOPPER’S TRAVEL EXPERIENCE
68%
Even choose their travel destination according to shopping
opportunities and available brands in the location
95%
81%
79%
Global Shopper Study by JCDecaux, 2013
70%
13
14. TYPES OF PURCHASE…
diversity of products are bought, with fashion
and clothing as the dominant category, followed by cosmetics
& high-end fragrances and accessories
A large
84%
Fashion & clothing
81%
Cosmetics & high-end fragrances
79%
Accessories
73%
Delicatessen & gourmet products
71%
Alcohols
69%
Leather goods
67%
Jewelry
Cultural products, arts & crafts
59%
Technology products
59%
Watches
58%
Global Shopper Study by JCDecaux, 2013
14
15. TYPES OF PURCHASE…
Varied preferences according to country: top categories are ….
Delicatessen
95%
Cosmetics &
fragrances
93%
Cosmetics &
fragrances
93%
Alcohols
88%
Fashion
91%
Accessories
86%
Fashion
90%
Cosmetics &
fragrances
87%
Accessories
89%
Fashion
85%
Accessories
89%
Accessories
85%
Fashion
82%
Fashion
82%
Fashion
81%
Accessoires 72%
Cosmetics &
fragrances
74%
Cultural
products
74%
Cosmetics &
79%
fragrances
Cosmetics &
69%
fragrances
Delicatessen
71%
Leather goods 72%
Fashion
88%
Global Shopper Study by JCDecaux, 2013
Alcohols
74%
15
16. The Global Shopper’s buying habits
- Focus on cosmetics & high-end fragrances -
16
17. SPENDING ON COSMETICS
AND HIGH-END FRAGRANCES
Spending is 225 euros on average, although showing great variation
among countries.
€324
€245
€225 on average
€230
34%
€218
34%
29%
€214
€195
4%
€166
Less than
€50
€50 to
€150
€150 to More than
€300
€300
Global Shopper Study by JCDecaux, 2013
€146
17
18. GIFTS AND PERSONAL TREATS
A mix of personal and non-personal purchases
When you buy high end cosmetics & fragrances while travelling
abroad, is it…
Personal purchases
Gifts for family/friends
Requests
86%
79%
31%
Global Shopper Study by JCDecaux, 2013
18
19. A MIX OF PLANNED
AND IMPULSE PURCHASE
A
planned purchase share…
31%
know exactly which
products or brands they want and
stick to it.
… allowing substantial room for impulse buying
53%
have specific products or
brands in mind, but sometimes
change their mind and
choose something else once in
the shop.
Global Shopper Study by JCDecaux, 2013
19
20. PREFERRED BRANDS
WHEN SHOPPING ABROAD
A balanced mix of available and unavailable brands in the country of origin.
Buy brands they know
50%
well but cannot find
in their own country
Buy brands they know
49%
well and can find in
their own country as well
64%
73%
58%
63%
56%
61%
Global Shopper Study by JCDecaux, 2013
20
21. TRAVEL PURCHASE KEY DRIVERS
Why would Global Shoppers buy abroad, brands that they can find in their own country ?
Better prices and hedonist desires are the two key drivers
70%
Buy products because they are
less expensive abroad
89%
42%
37%
want to indulge themselves
during their travel
Fast growing countries
Want a
souvenir of their travel
Global Shopper Study by JCDecaux, 2013
21
22. Studying high-end cosmetics and fragrance
necessity to reach Global Shoppers at
their country
buying habits leads us to address the
different connection points: both in
of origin and during their travels.
Global Shopper Study by JCDecaux, 2013
22
24. Triggering the Global Shoppers’ act of purchase
What are the strategic connection points?
24
25. DIVERSE SHOPPING PLACES
Airports Duty-Free
shops
Department stores
Luxury brands’
stores
Down-town
perfumeries
75%
70%
62%
55%
Global Shopper Study by JCDecaux, 2013
25
26. DIVERSE SHOPPING PLACES
Reasons for buying in these types of shops
Airports Duty-Free
shops
Down-town
perfumeries
Less expensive
70%
78%
More convenient
77%
Wider choice
Department stores
Luxury brands’
stores
75%
58%
62%
Better services
55%
Great shopping experience
Global Shopper Study by JCDecaux, 2013
26
27. DIVERSE SHOPPING PLACES
Reasons for buying in these types of shops
Airports Duty-Free
shops
Down-town
perfumeries
Less expensive
70%
More convenient
58%
Wider choice
Department stores
Luxury brands’
stores
75%
82%
62%
Better services
55%
Great shopping experience
Global Shopper Study by JCDecaux, 2013
50%
27
28. DIVERSE SHOPPING PLACES
Reasons for buying in these types of shops
Airports Duty-Free
shops
Department stores
75%
Less expensive
70%
More convenient
Wider choice
Luxury brands’
stores
Down-town
perfumeries
71%
Better services
73%
Great shopping experience
69%
62%
55%
Global Shopper Study by JCDecaux, 2013
28
29. DIVERSE SHOPPING PLACES
Reasons for buying in these types of shops
Airports Duty-Free
shops
Department stores
75%
Less expensive
70%
More convenient
Wider choice
Luxury brands’
stores
Down-town
perfumeries
56%
Better services
43%
Great shopping experience
43%
62%
55%
Global Shopper Study by JCDecaux, 2013
29
30. SHOPPING AREAS
VITAL CHANNEL FOR GLOBAL SHOPPERS
enjoy walking around
94% shopping areas
enjoy walking around the
94% different
neighbourhoods
visit mostly the main
89% monuments
Global Shopper Study by JCDecaux, 2013
30
31. CONSUMMERS ON THE GO
USE OF ALL MODES
When you visit a large city abroad, how do you travel?
96%
95%
90%
80%
80%
74%
by foot
taxi
with public
transports
rental car
city tour bus
coach
Global Shopper Study by JCDecaux, 2013
31
32. HIGH ATTENTION PAID
TO ADVERTISING
84%
Pay attention to
advertising when they are
abroad
100%
92%
89%
88%
82%
81%
75%
67%
Piccadilly Circus, London
Global Shopper Study by JCDecaux, 2013
32
33. HIGH ATTENTION PAID
TO ADVERTISING
87%
Looking at advertising helps them understand the local
culture when travelling abroad
97%
97%
92%
91%
Global Shopper Study by JCDecaux, 2013
33
34. HIGH ATTENTION PAID
TO ADVERTISING
69%
seeing the same ads as
those present in their country
helps them feel at ease and
less disoriented
78%
63%
72%
Fast growing countries
appreciate it when ads are
similar to the ones in their
own country
Fast growing countries
Global Shopper Study by JCDecaux, 2013
34
35. SIGNIFICANT EXPOSURE AND AWARENESS
TOWARDS OOH COMMUNICATION
Out-Of-Home advertising combines visual impact and affinity
when targeting a highly mobile audience.
« When abroad, I pay attention to … »
95% Roadside advertising
Of which 49% claim
« yes, definitely »
92% Airport advertising
Of which 43% claim
« yes, definitely »
Global Shopper Study by JCDecaux, 2013
35
37. THE CONNECTION PLANNING
CITY – AIRPORT
For the Global Shopper, travelling is a seamless
experience…
…that takes the form of
discovery,
emotion and
impulse
37
38. THE CONNECTION PLANNING
CITY – AIRPORT
For the Global Shopper, travelling is a seamless
experience…
…brands that accompany the
Global Shoppers throughout their
journey will become an integral
part of their experience
38
39. What are the Connection Points
of Global Shoppers ?
39
40. GLOBAL SHOPPERS
TOP DESTINATIONS
Visited countries
1 France
Country of purchase for high
end cosmetics & fragrances
41% 46%
29%
2 USA
3 Italy
24%
4 UK
32%
14%
7 Japan
10 Singapore
36%
12%
6 Germany
9 Thaïland
38%
19%
5 Spain
8 Canada
43%
32%
16%
9%
6%
8%
26%
24%
20%
19%
Global Shopper Study by JCDecaux, 2013
40
41. GLOBAL SHOPPERS
TOP DESTINATIONS
Hong Kong
China
UK
USA
USA
Japan
Oman
France
France
UK
France
Italy
France
France
France
UK
Egypt
Spain
UK
Spain
Italy
USA
Canada
Italy
Global Shopper Study by JCDecaux, 2013
41
43. GLOBAL SHOPPERS
TOP CONNECTION POINTS
Departures
Shanghai Pudong
Dubai
Sao Paulo
Sharjah
Rio de Janeiro
Shanghai Pudong
Beijing Capital
Chengdu
London Heathrow
New York JFK
Los Angeles
Miami
Tokyo
Muscat
Paris-CDG
Nice
London Heathrow
Paris-CDG
Frankfurt
Beijing
Dubaï
Beijing Capital
Hong Kong
Chengdu
Destination
Hong Kong
New York JFK
Los Angeles
Transit
London Heathrow
Global Shopper Study by JCDecaux, 2013
Paris-CDG
Rome
Milan
Lisbon
43
44. GLOBAL SHOPPERS
TOP CONNECTION POINTS
JCDecaux’s Airport
Presence
Departures
Shanghai Pudong
Dubai
Sao Paulo
Sharjah
Rio de Janeiro
Shanghai Pudong
Beijing Capital
Chengdu
London Heathrow
New York JFK
Los Angeles
Miami
Tokyo
Muscat
Paris-CDG
Nice
London Heathrow
Paris-CDG
Frankfurt
Beijing
Dubaï
Beijing Capital
Hong Kong
Chengdu
Destination
Hong Kong
New York JFK
Los Angeles
Transit
London Heathrow
Global Shopper Study by JCDecaux, 2013
Paris-CDG
Rome
Milan
Lisbon
44
45. GLOBAL SHOPPERS
TOP CONNECTION POINTS
JCDecaux - other
Presence
Departures
Shanghai
Sao Paulo
Sharjah
Beijing
Dubai
Rio de Janeiro
Shanghai
Beijing
Chengdu
London
New York
Los Angeles
Miami
Tokyo
Muscat
London
Paris
Rome
Milan
London
Lisbon
Hong Kong
Chengdu
Destination
Hong Kong
New York
Los Angeles
Paris
Nice
Transit
Frankfurt
Paris
Beijing
Dubaï
Global Shopper Study by JCDecaux, 2013
45
46. GLOBAL SHOPPERS
TOP CONNECTION POINTS
Departures
Moscow
London Heathrow
St. Petersburg
Destination
Paris-CDG
Nice
Cairo
Rome
Milan
Paris-CDG
Nice
Madrid
Barcelona
New York JFK
New York JFK
Los Angeles
Miami
Washington D.C.
Paris-CDG
Nice
London Heathrow
Montreal
Paris-CDG
London Heathrow
Madrid
Barcelona
Rome
Milan
Transit
Frankfurt
Global Shopper Study by JCDecaux, 2013
46
47. GLOBAL SHOPPERS
TOP CONNECTION POINTS
JCDecaux’s Airport
Presence
Departures
Moscow
London Heathrow
St. Petersburg
Destination
Paris-CDG
Nice
Cairo
Rome
Milan
Paris-CDG
Nice
Madrid
Barcelona
New York JFK
New York JFK
Los Angeles
Miami
Washington D.C.
Paris-CDG
Nice
London Heathrow
Montreal
Paris-CDG
London Heathrow
Madrid
Barcelona
Rome
Milan
Transit
Frankfurt
Global Shopper Study by JCDecaux, 2013
47
48. GLOBAL SHOPPERS
TOP CONNECTION POINTS
JCDecaux - other
Presence
Departures
Moscow
London
St. Petersburg
Destination
Paris
Nice
Cairo
Rome
Milan
Paris
Nice
Madrid
Barcelona
New York
New York
Los Angeles
Miami
Washington D.C.
Paris
Nice
London
Montreal
Paris
London
Madrid
Barcelona
Rome
Milan
Transit
Frankfurt
Global Shopper Study by JCDecaux, 2013
48
49. GLOBAL SHOPPERS
CONNECTION PLANNING
1
Identify key Connection Points
for each nationality
Departures / Destinations / Transit
Diversify the range of countries and
advertised airports to ensure the coverage of
all the connection points
49
50. CONNECTION PLANNING
1
Identify key Connection Points
for each nationality
2
Ensure visibility in the main
destination cities
On a range of strategic locations held on a
long-term basis, or through a thought-out
use of national campaigns
50
51. CONNECTION PLANNING
Strategic locations held on a long-term basis
For instance in London
Premiere 450
Both on the access road and in the immediate vicinity of the Westfield Shopping Centre
51
52. CONNECTION PLANNING
Strategic locations held on a long-term basis
For instance in London
Tottenham Cuort Road (Digital)
Tottenham Court Road
Within Tottenham Court Road and in its immediate vicinity
52
53. CONNECTION PLANNING
1
Identify key Connection Points
for each nationality
2
Ensure visibility in the main
destination cities
3
Animate the key events
Per nationality
Per destination
53
54. CONNECTION PLANNING
HIGHLIGHTS
3
Animate the key events
Per nationality
For example, for the Middle Eastern
Global Shoppers
Per destination
For example, the Fashion Week
in Paris, Milan, London & New York
Summer
The days prior to and
following the Ramadan
54
55. CONNECTION PLANNING
BY JCDECAUX
JCDecaux orchestrates the meeting of brands and Global
Shoppers through all stages of their journey, by proposing
high quality contact points that ensure:
Highly conspicuous presence
A seamless media immersion, to accompany the shopping
experience
55
57. Focus on
Chinese Global Shoppers
METHODOLOGY
200 Chinese travellers interviewed online
during the 1st quarter of 2013. The
questionnaire targeted a well-balanced
sample of men and women air passengers,
earning top revenues and regularly
consuming high-end cosmetics and
fragrances while travelling.
57
58. Chinese Global Shopper
ID CARD
•
•
Well above average purchasing of all
product categories available in the Duty
Free Shops
Very high awareness of airport advertising
Fashion Cosmetics
accessories
2
99%
1
Clothing
3
Pay attention to airports
advertising
High-end cosmetics & fragrances
•
Avid shoppers - make both planned and
impulse purchases
•
They look for a great shopping
“experience”
•
They buy brands in their country of origin
to have as a souvenir of their travels
•
Highest average spending
•
Top shopping destinations*
*Excluding Hong Kong
Don’t know exactly which
product/brands to buy
6/10
€324
Justify their preference for
duty free shops in this way
Per trip
Vs. €225 for other nationalities
58
59. Focus on
Russian Global Shoppers
METHODOLOGY
200 Russian travellers interviewed online
during the 1st quarter of 2013. The
questionnaire targeted a well-balanced
sample of men and women air passengers,
earning top revenues and regularly
consuming high-end cosmetics and
fragrances while travelling.
59
60. Russian Global Shopper
ID CARD
•
Alcohol
Above average purchasing of
specific products
Cosmetics
2
•
High ad awareness
88%
1
Fashion
accessories
3
Pay attention to airports
advertising
High-end cosmetics & fragrances
•
Impulse purchases of gifts
8/10
Bring back gifts and don’t
know which products or
brands they want
•
Preference for Duty Free Shops
7/10
Like Duty Free because of
price, convenience & choice
•
Like to purchase products in the
brands’ country of origin
•
High average spending
•
Europe is their top shopping
destination
1/2 Russian
€218
Per trip
60
61. Focus on
Brazilian Global Shoppers
METHODOLOGY
200 Brazilian travellers interviewed online
during the 1st quarter of 2013. The
questionnaire targeted a well-balanced
sample of men and women air passengers,
earning top revenues and regularly
consuming high-end cosmetics and
fragrances while travelling.
62. Brazilian Global Shopper
ID CARD
•
•
Above average purchasing of
certain categories
High ad awareness
Cosmetics
Technology
2
93%
1
Clothing
3
Pay attention to airports
advertising
High-end cosmetics & fragrances
Don’t know exactly
which products/brands
they want
•
Impulse purchasing
•
Preference for Duty Free Shops
6/10
Like Duty Free Shopping
because of prices,
convenience and choice
•
High average spending
€230
Per trip
Vs. €225 for other nationalities
•
Top shopping destinations
62
63. Focus on
American Global Shoppers
METHODOLOGY
200 travellers from the US interviewed
online during the 1st quarter of 2013. The
questionnaire targeted a well-balanced
sample of men and women air passengers,
earning top revenues and regularly
purchasing high-end cosmetics and
fragrances while travelling.
63
64. American Global Shopper
ID CARD
•
•
Above average purchasing of
certain categories
High ad awareness
Cultural
products
2
90%
Fashion
1
Leather
goods
3
Pay attention to airport
advertising
High-end cosmetics & fragrances
•
Impulse purchasing
85%
Don’t know exactly
which products/brands
they want
•
Preference for Duty Free Shops
7/10
Like Duty Free Shopping
because of prices and
convenience
•
High average spending
€195
Per trip
Vs. €185 for all mature countries
•
Top shopping destinations
64