1. Mahmoud Abd Elazim Mohamed
53, Abu Shameya Street, EI-Minia- Egypt
Country of residence: Kuwait
Mobile Number: 00965 96041248
Audi_azema2000@yahoo.com
OBJECTIVE
I'd like to pursue a challenging career opportunity suits my qualifications in your well-
reputed Company in the field of Learning & Development as a Director of Learning &
Development where my qualifications can grow
SUMMERY OF SKILLS
Personnel skills
• Excellent communication skills
• Excellent P&L analytic and budgeting skills.
• Excellent teaching & coaching skills.
• Ability to work under pressure
• Able to learn new tasks quickly.
• Self-motivated, dependable and goal oriented.
• Excellent presentation skills in both Arabic & English
• Ability to work individually & as an effective team member.
• Excellent leadership & Supervisory skills
• Innovative & Creative
• Goal oriented.
Language skills
• Arabic As a Mother Tongue
• Fluent in English both Spoken & Written
• Good in French Language
• Fair in Spanish & Turkish Languages
Computer Skills
• Professional in use of Microsoft Office Applications (Word, Excel, PowerPoint &
Microsoft Project.
• Professional Internet researcher
• Excellent command of using Fidelio, Opera, Protel hotel working systems
WORK HISTORY
October 2013 till present Cluster Learning & Development Manager – IHG
Crowne Plaza & Holiday Inn Al Thuraya City -
Kuwait
Duties:
As a Cluster Learning & Development Manager for two hotels, all of the following go under my
responsibility:

2. CORE WORK ACTIVITIES
Administering Employee Training Programs:
• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive
atmosphere for guest relations.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive on-going training to understand guest expectations.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and
can demonstrate guest satisfaction skills.
• Meets with training cadre on a regular basis to support training efforts.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
Evaluating Training Programs Effectiveness:
• Monitors enrollment and attendance at training classes.
• Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership
skills.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Measures transfer of learning from training courses to the operation.
• Ensures adult learning principles are incorporated into training programs.
Developing Training Program Plans and Budgets:
• Ensures all training and development activities (department specific and general property training) are
strategically linked to the organization’s mission and vision.
• Identifies performance gaps and works with managers to develop and implement appropriate training to
improve performance.
• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• Aligns current training and development programs to effectively impact key business indicators.
• Establishes guidelines so employees understand expectations and parameters.
• Develops specific training to improve service performance.
• Drives brand values and philosophy in all training and development activities.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous
improvement.
Managing Training Budgets:
• Participates in the development of the Training budget as required.

3. • Manages budget in alignment with Human Resources and property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Utilizes P-card if appropriate to control and monitor departmental expenditures.
April 2010 till July 2013 Cluster Learning & Development Manager. Movenpick Hotel
Movenpick Beach Resort Al Khobar (5 Stars) – Saudi Arabia
Apr. 2008 till March 2010 Training & Quality improvement Manager – Accore Company –
Mercure Hotel - Egypt
March- 2006 till Apr 2008 Training manager, (Applebee's) restaurants' company - Qatar
food vest Company – Doha
Sep-2004 till Feb- 2006 Training Manager – Chili's Restaurants Company – UAE –Dubai
April-2003 till Sep-2004 Restaurant Manager. Popeye’s Kuwait
April-2002 – April-2003 Restaurant supervisor, Mercure Hotel El Minia (4 stars)
EDUCATION
* Professional Diploma in Human Resources – Specialized in training,
Coaching & Assessing Learning – AUC - American University in Cairo 2009
– (Very Good)
* Practical High Diploma in Human Resources Management – Steinbeis
University – Berlin 2013. (Excellent)
* Bachelor's degree in Hotel Management, Faculty of Tourism & Hotels, El-
Minia University, May 2001 (GOOD).

4. Courses Attended
- The (MBA) Marketing & business administration course 2001 (AUC) American
University in Cairo – Egypt
-The (BBSA) Basic Business Skills Acquisition Program, AMIDEAST – SYNERGY.
Future generation foundation. Egypt
- The (Serve safe) program for food protection management. Certificate provided by the
International restaurants association.-Louisiana USA
- The (EMT) Essential Management Techniques program. Movenpick Hotels & Resorts
Corporate – Dubai
- (Coaching For Excellence Program) – Movepick Hotels & Resorts International – Berlin
– Germany
- (Professional Presentation Skills Program) – Movenpick Hotels & Resorts – Bangalore -
India
- (Certified Master on Job Trainer) – Movenpick Hotels & Resorts – KSA
- (Certified Master off Job Trainer) – Movenpick Hotels & Resorts - KSA
- (First Aid & CPR) Movenpick Hotel Al Khobar- Saudi Arabia
PERSONAL DATA
• Date of birth: 29/10/1980
• Place of birth: El-Minia governorate. Egypt
• Marital status: Married with no kids.
• Nationality: Egyptian.
• Military status: final exempted
References are available upon request.