Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
TFACTS General Information
1. Tennessee Family and Child Tracking
TRUST INTEGRITY RESPECT
System (TFACTS)
TFACTS PROJECT OVERVIEW
Presented By
Dave Aguzzi
DCS Office of Information Systems
TFACTS Communication Manager
State of Tennessee 1
2. Tennessee Family and Child Tracking
TRUST INTEGRITY RESPECT
System (TFACTS)
AGENDA
TFACTS Overview
What is TFACTS and why are we implementing it?
How are we implementing the system?
Who will the system impact?
Preview of sample screens
Summary
State of Tennessee 2
3. Tennessee Family and Child Tracking
TRUST INTEGRITY RESPECT
System (TFACTS)
What is TFACTS?
It is the name given to the SACWIS being built by
Tennessee
TFACTS stands for the Tennessee Family and Child
Tracking System
State of Tennessee 3
4. Tennessee Family and Child Tracking
TRUST INTEGRITY RESPECT
System (TFACTS)
Why are we implementing TFACTS?
Real Time… Real Facts
State of Tennessee 4
5. Tennessee Family and Child Tracking
TRUST INTEGRITY RESPECT
System (TFACTS)
Real Time
Capitalizes on technology by using the Internet
Is accessible real time, any time
TFACTS:
• provides efficient data capture and information retrieval
• enhances reporting capabilities and functionality
• automates and integrates financial management functions
• replaces TNKIDS and 13 other DCS legacy systems
• includes spell check!
State of Tennessee 5
6. Tennessee Family and Child Tracking
TRUST INTEGRITY RESPECT
System (TFACTS)
Real Facts
Provides a single comprehensive view of child and family
Consolidates everyone in the family into one case - Even if
various family members are receiving services from different
DCS programs or different private providers
Enhances communication and decision making with
Community Partners and Providers
Facilitates Child Welfare Program Management and Quality
Assurance
Better matches resources to need
State of Tennessee 6
7. Tennessee Family and Child Tracking
TRUST INTEGRITY RESPECT
System (TFACTS)
Real Time… = Real benefits
Real Facts… = Real support of DCS vision
“Leading the way for safety and
permanency in the lives of children and
families by championing excellence in
service”
State of Tennessee 7
8. Tennessee Family and Child Tracking
TRUST INTEGRITY RESPECT
System (TFACTS)
How is the system being implemented?
Collaboration was the key to designing and verifying the system.
Teams of information technology staff and Subject Matter Experts
(SME’s) have been responsible for developing a different functional
area of the system
Each team included a DRC Team Lead, DCS/OIS Business Analysts,
and sub-contractors’ staff. The SME’s included DCS Central Office
and Regional staff and some Provider Agency staff; they are
considered experts on policy and practice
What makes this implementation unique is the focus on
communication and outreach, stakeholder and user readiness and
proficiency, tailored reference guides and training
State of Tennessee 8
9. Tennessee Family and Child Tracking
TRUST INTEGRITY RESPECT
System (TFACTS)
Implementation occurs in 5 phases:
Phase I & II – Requirements Validated/System Designed
(Spring 2008 – Summer 2009)
Phase III – Construction ( Fall 2008 – Summer 2009)
Phase IV – Acceptance Testing (Fall 2009) - Proves the
developed system satisfies requirements
Phase V – User training and Implementation (2009 – 2010)
TFACTS is Piloted, installed and made operational in the
production environment
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10. Tennessee Family and Child Tracking
TRUST INTEGRITY RESPECT
System (TFACTS)
TFACTS milestones:
3-Year Planning Effort (Apr 2005 – Mar 2008)
Business Process Mapping
Requirements Definition/Documentation
Request For Proposals (RFP) preparation
Anticipated 30 month Development / Implementation Effort
TFACTS Vendor Contract Start Date on April 1, 2008
TFACTS implementation from 2009 to 2010
1-Year Maintenance / Warranty Period after Implementation
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11. Tennessee Family and Child Tracking
TRUST INTEGRITY RESPECT
System (TFACTS)
TFACTS Vendor Overview
There are 4 main vendors contracted:
Dynamics Research Corporation (DRC) is the primary
vendor sub-contracting with:
Deloitte - Responsible for building the screen design
specifications and coding
HCL America, Inc. - Responsible for building the reports
functions in TFACTS
North Highland – Responsible for the Quality Assurance/
Independent Validation and Verification. They review all
aspects of the process to ensure the internal project stakeholders
do the job right and stay on schedule
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12. Tennessee Family and Child Tracking
TRUST INTEGRITY RESPECT
System (TFACTS)
Who will the TFACTS System impact?
All users of TNKIDS and other DCS legacy systems
User roles have been identified and documented and will serve as
the basis for training and creation of reference materials.
Training will be a combination of classroom and web-based. A
training schedule will be available as we get closer to “go-live”.
The emphasis of communication and training is to prepare each
of you to understand the purpose and benefits of TFACTS, its
functionality and impact on your work, and facilitate a smooth
transition from current systems.
State of Tennessee 12
13. Tennessee Family and Child Tracking
TRUST INTEGRITY RESPECT
System (TFACTS)
How will TFACTS impact Private Providers?
Private Provider staff will be TFACTS users. All provider case
management activities related to the child will be captured in
TFACTS.
No uploads of data to TFACTS from provider systems are
allowed
Transfer of data from TFACTS to providers is allowed. This will
occur via an electronic data file or reporting functions.
DCS will not provide hardware for providers. The purchase of
hardware was not part of the approved SACWIS budget.
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14. Tennessee Family and Child Tracking
TRUST INTEGRITY RESPECT
System (TFACTS)
Here is a sneak preview of some TFACTS Screens!
The Home Page
Assignments
Case Overview
* Some of the headers and labels on these screen shots are not Tennessee-
specific . These are just mock-ups
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15. Tennessee Family and Child Tracking
TRUST INTEGRITY RESPECT
System (TFACTS)
This is the Home page. You can
navigate to the main areas of the
system from here, along the top
row. If you have work items that
generate alerts, you will see them
here.
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16. Tennessee Family and Child Tracking
TRUST INTEGRITY RESPECT
System (TFACTS)
If you have a caseload,
your assignments will
appear here. You can then
navigate to the Case
Overview.
State of Tennessee 16
17. Tennessee Family and Child Tracking
TRUST INTEGRITY RESPECT
System (TFACTS)
State of Tennessee 17
18. Tennessee Family and Child Tracking
TRUST INTEGRITY RESPECT
System (TFACTS)
You may not have a caseload
based on your role. You can
navigate to applicable areas of
the system from the Home page.
State of Tennessee 18
19. Tennessee Family and Child Tracking
TRUST INTEGRITY RESPECT
System (TFACTS)
Summary
•More information about TFACTS can be found on our website:
http://www.state.tn.us/youth/tfacts.htm
•Our goal for the TFACTS implementation is to ensure end users
are prepared to transition to, and utilize, the system and to realize
the benefits of the system to ultimately advance toward our vision.
•We welcome your feedback!
State of Tennessee 19