2. :Definition
Negotiation is an art of creating
agreement on specific issue
between two or parties with
differing view.

3. Basics Of Negotiation
1. There must be at least two or more
parties involved.
2. There is a common interest
between parties.
3. Have definite goals and objectives.
4. Allow adequate time for the
process.

4. BasicElements of
Successful Negotiation
1. Positive Attitude
2. Knowledge of the Negotiation
process
3. An understanding of people
4. Proper hold on the subject
5. Communication skills

5. Negotiation Process

6. Key steps
• Identify and define the problem
• Understand the problem and bring
interests to the surface,
• Generate alternative solutions to the
problem,
• Evaluate alternatives and select among
them

7. Benefits ofNegotiation
 Avoid surprises
 Provide more options
 Provide and gain more knowledge
about the subject

8. Some do not‘s
• Do not over react
• Do not lose temper,
• Do not become over-emotional
• Do not insult negotiator

9. Some does
• Be professional in approach
• Look confident and relaxed
• Be open, sincere and honest
• Show respect and value for the other side

10. :The Negotiator Must Be
• Self confidence, patient, empathy.
• Know when to start, stop & your bottom
line.
• If other party respects you they will try
harder to agree with you
• Aware of non-verbal communication