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Lecture given at Tel Aviv University by Andrew Krzmarzick, GovLoop Director of Community Engagement, on September 4, 2012. Sponsored by Transparency International-Israel and the Hartog School of Government.
• 14 years raising money
and awareness for non-profits, educational institutions and social businesses• Generated over $100 million through proposals, fundraising and marketing• Design and deliver presentations on social media, generational diversity, telework, and social learning• Built first-of-its-kind, government- wide mentors program in the U.S. Andrew Krzmarzick• Manage a team of 15 full-time and LinkedIn.com/in/andrewkrzmarzick part-time employees to deploy a comprehensive digital engagement @krazykriz strategy
EvolutionPassionate Federal Full-Time Employee Committed
Volunteers Team = 4 JUN 2008: JAN 2009: JUN 2009: SEP 2009: JUL 2010: GovLoop Community 10,000 20,000 Next Gen Gov Launched Leaders Members Members Event in DC SEP 2010: MAR 2011: SEP 2011: Jul 2012: SEP 2012: 40,000 Mentors 50,000 Next Gen = 60,000 Members Program Members 600+ Members 20+ Corporate Sub-Communities, Podcast, Team = 14 Partners Guides
Member OverviewTop 10 Agencies on
GovLoop1.Dept. of Defense2.Dept. of Health & Human Services3.Dept. of Agriculture4.Dept. of Veterans Affairs5.Dept. of Homeland Security6.General Services Admin.7.Dept. of Commerce8.Environmental Protection Agency9.Dept. of Transportation10. Dept. of Labor Total # of Agencies: 37
January 21, 2009 “Nondisclosure should
never be based on an effort to protect the interest of Government officials at the expense of those they are supposed to serve.” “All agencies should adopt a presumption in favor of disclosure….” Presume openness; disclose affirmatively; and modernize.http://www.justice.gov/ag/foia-memo-march2009.pdf
September 2011 • disclosed more
information under the Freedom of Information Act. • devised ambitious Open Government Plans to increase opportunities for public engagement • made voluminous information newly available on government websites. • shined more light on federal spending. • taken steps to provide more disclosure of sensitive government information. • used technology in many innovative ways that make information useful to citizens in their everyday lives.http://www.whitehouse.gov/sites/default/files/omb/assets/memoranda_2010/m10-11.pdf
Freedom of Information • Agencies
made full disclosures—i.e., un- redacted disclosure of all requested information— for nearly 56% of all FOIA requests where responsive records were processed. • constitutes more than a 6% increase over the previous year from October 2008 through September 2009.• marks the first increase in full FOIA disclosures in the past ten years.• Taking partial and full disclosures together, agencies made disclosures in 93-94%% of all processed FOIA requests over the last fiscal year. http://www.whitehouse.gov/sites/default/files/omb/assets/memoranda_2010/m10-11.pdf
Freedom of Information • Over
the past fiscal year, the ninety-seven agencies subject to the FOIA together invoked FOIA exemptions less than in the previous year. In fact, the invocation of FOIA exemptions dropped by nearly 54,000 over the past year, more than a 10% reduction.• agencies overall processed more requests than they received this past fiscal year…also increased the number of FOIA requests they processed as compared with last fiscal year• reduced their backlogs of pending FOIA requests over the past fiscal year. The ninety-seven agencies across the government that are subject to FOIA collectively reduced their backlogs by 10.1%. http://www.whitehouse.gov/sites/default/files/omb/assets/memoranda_2010/m10-11.pdf
Open Innovation: Leading Practices• Allows
vets to access and download • compares different plans information from My HealtheVet into simple text file or PDF • shows information that has• Gives control without special software never been made public• Enables sharing with health care providers, caregivers, or people you trust.
8 Lessons from Open Gov
in the U.S.1. Nail down policy first.2. Remove legal hurdles.3. Give clear directions and deadlines.4. Assign agency champions.5. Provide tools and resources.6. Hold agencies accountable, report on progress.7. Use peer pressure via comparison.8.Highlight leading practices.
Open Government: Global Impact •
Launched on September 20, 2011, with 8 founding governments (Brazil, Indonesia, Mexico, Norway, Philippines, South Africa, UK, US) • aims to secure concrete commitments from governments to promote transparency, empower citizens, fight corruption, and harness new technologies to strengthen governance. • overseen by a steering committee of governments and civil society organizations.Participating countries must: • embrace a high-level Open Government Declaration; • deliver a country action plan developed with public consultation; and • commit to independent reporting on their progress. http://www.opengovpartnership.org/
5 Mega Trends with Social
Media and Government**Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
1. The cry for transparency
“This is a terrible time to be a control freak” – Hillary Clinton, U.S. Secretary of State•broad recognition that government information belongs to the people•technology is enabling a new wave of sharing•Best practice: U.S. Government Printing Office site o volumes of documents now available at visitor finger tips *Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
2. Citizen engagement “The opportunity
of social media and government is not economic or technological. It’s emotional.” — Aneesh Chopra, Former CTO of the U.S. Government•Challenge.gov rewards citizens with cash prizes for solving governmentproblems•Crowd-sourced budgeting processes•NASA has a range of programs encouraging active participation inagency project – customize your own NASA project page *Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
3. Humanizing government “Social media
is not a second website, it’s a community.” — Tristram Perry, U.S. State Department•people are people, brands are building an emotional connection•citizens are expecting government to do the same•City of Reno poked fun with YouTube videos, crooked Christmas tree.•U.S. Embassy, Jakarta = more Facebook fans than all embassies combined: o Spark discussion and give people a reason to belong. o Customize your information for your audience. o Develop unique, engaging content. o Post regularly. o Set goals and reassess them periodically. *Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
5. Real-time response (and mobile)•in
private sector, there are many case studies about companies using socialmedia as an effective tool to solve problems in real-time•these practices are being adopted by state and city (and federal) governments.•with a tweet or text (or an app) — potholes, broken street lights and otherissues are being reported and fixed.•311-Twitter service in San Franciso, for example, has answered over 7 millioncalls and thousands of more requests online. Why wouldn’t citizens expect national governments to do the same? *Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
Anatomy of a Fantastic Facebook
Page1. Human voice2. Effective use of photos3. Relevant, local information4. Diverse information5. Blend of fun and serious6. Frequent posting7. Open forum *Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç