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Comertul online – provocari si solutii
DPD – partenerul afacerii tale
Prezentare realizata pentru
Astazi, cumperi de
oriunde te-ai afla!
June 10, 2013 Page: 2
Ce inseamna un client fericit?
June 10, 2013 Page: 3June 10, 2013 Page: 3
Magazin online
Client
Produs
Livrare
Curier
Produsul comandat sa se
ridice la inaltimea asteptarilor
clientului.
Livrarea sa se faca in
siguranta, la timp si cat mai
comod pentru client
• Pentru a eficientiza si a creste performanta de livrare a coletelor si
pentru a reduce numarul de retururi, DPD a lansat un pachet de servicii
flexibile, special create pentru sectorul B2C
June 10, 2013 Page: 4
Curierul – partenerul afacerii tale
June 10, 2013 Page: 5
June 10, 2013 Page: 6
 Valoare
adaugata adusa
clientilor sai
 Mai putine colete
returnate.
 Sistem masurabil
de verificare a validi-
tatii adreselor de
livrare colectate
pe site
 Valoare
adaugata adusa
clientilor sai
 Mai putine colete
returnate.
 Sistem masurabil
de verificare a validi-
tatii adreselor de
livrare colectate
pe site
Aranjarea livrarii in functie de
preferinte:
a.Schimbarea adresei de
livrare
b.Schimbarea datei de livrare
c.Redirectionarea catre un
parcel-shop DPD
Satisfactie crescuta fata de
serviciul de livrare
Aranjarea livrarii in functie de
preferinte:
a.Schimbarea adresei de
livrare
b.Schimbarea datei de livrare
c.Redirectionarea catre un
parcel-shop DPD
Satisfactie crescuta fata de
serviciul de livrare
 Integrare facila
a preferintelor
clientului
 O mai buna
organizare a proce-
sului de livrare
 Performanta
de livrare crescuta
 Integrare facila
a preferintelor
clientului
 O mai buna
organizare a proce-
sului de livrare
 Performanta
de livrare crescuta
Clienti onlineClienti online E-shopE-shop DPDDPD
Beneficii impartite echitabil
June 10, 2013 Page: 7
Valori DPD
 Bani in 24 H.
 Rata pierdere si deteriorare
colete foarte mica.
 Asigurare / colet 520 €
inclusa, oriunde in Europa.
 Comunicare activa cu
clientul final.
 Tracking permanent al
coletului.
.
 Solutii inovatoare pentru
magazinele on-line.
 In 2013: IDM, Predict, New
Delivery.
.
InovatieInovatie
SigurantaSiguranta TransparentaTransparenta
Va multumim!
 Lucian Aldescu
 lucian.aldescu@dpd.ro
 +40 722 304 506
June 10, 2013 Page: 8

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DPD, Comertul Online, provocari si solutii - Lucian Aldescu (CEO DPD Romania), CNEC, 27 mai 2013

  • 1. Comertul online – provocari si solutii DPD – partenerul afacerii tale Prezentare realizata pentru
  • 2. Astazi, cumperi de oriunde te-ai afla! June 10, 2013 Page: 2
  • 3. Ce inseamna un client fericit? June 10, 2013 Page: 3June 10, 2013 Page: 3 Magazin online Client Produs Livrare Curier Produsul comandat sa se ridice la inaltimea asteptarilor clientului. Livrarea sa se faca in siguranta, la timp si cat mai comod pentru client
  • 4. • Pentru a eficientiza si a creste performanta de livrare a coletelor si pentru a reduce numarul de retururi, DPD a lansat un pachet de servicii flexibile, special create pentru sectorul B2C June 10, 2013 Page: 4 Curierul – partenerul afacerii tale
  • 5. June 10, 2013 Page: 5
  • 6. June 10, 2013 Page: 6  Valoare adaugata adusa clientilor sai  Mai putine colete returnate.  Sistem masurabil de verificare a validi- tatii adreselor de livrare colectate pe site  Valoare adaugata adusa clientilor sai  Mai putine colete returnate.  Sistem masurabil de verificare a validi- tatii adreselor de livrare colectate pe site Aranjarea livrarii in functie de preferinte: a.Schimbarea adresei de livrare b.Schimbarea datei de livrare c.Redirectionarea catre un parcel-shop DPD Satisfactie crescuta fata de serviciul de livrare Aranjarea livrarii in functie de preferinte: a.Schimbarea adresei de livrare b.Schimbarea datei de livrare c.Redirectionarea catre un parcel-shop DPD Satisfactie crescuta fata de serviciul de livrare  Integrare facila a preferintelor clientului  O mai buna organizare a proce- sului de livrare  Performanta de livrare crescuta  Integrare facila a preferintelor clientului  O mai buna organizare a proce- sului de livrare  Performanta de livrare crescuta Clienti onlineClienti online E-shopE-shop DPDDPD Beneficii impartite echitabil
  • 7. June 10, 2013 Page: 7 Valori DPD  Bani in 24 H.  Rata pierdere si deteriorare colete foarte mica.  Asigurare / colet 520 € inclusa, oriunde in Europa.  Comunicare activa cu clientul final.  Tracking permanent al coletului. .  Solutii inovatoare pentru magazinele on-line.  In 2013: IDM, Predict, New Delivery. . InovatieInovatie SigurantaSiguranta TransparentaTransparenta
  • 8. Va multumim!  Lucian Aldescu  lucian.aldescu@dpd.ro  +40 722 304 506 June 10, 2013 Page: 8