10 practical insights and 10 design insights learned from contextual inquiry interviews and usability studies that involved people with disabilities. Presented in a usertesting.com webinar on March 11, 2014.
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A Web for Everyone – Involving People with Disabilities in UX Research
1. A Web for Everyone
Involving People with Disabilities in
UX Research
presents
Tweet with other attendees: #UTWebinar
Connect with UserTesting
Twitter: @UserTesting | Facebook.com/Usertestingcom
Host: Darrell Benatar, CEO of UserTesting
Sarah Horton
Co-author of A Web for Everyone
2. Topics
• 10 Practical Insights from UX Research
– Contextual Inquiry Interviews
– Usability Studies
• 10 Design Insights from UX Research
13. What they are
• Observing users working through tasks
• Listening, guiding, and asking questions
• Understanding the intent behind behaviors
• Video recording and taking notes
14. What they’re good for
• Learning different ways people work
• Identifying accessibility barriers
• Identifying elements that impede success
15. How we use the results
• Identifying usability and accessibility issues
• Providing first-person perspective on issues
• Building awareness and understanding
22. The fact that
[company] is doing
this exercise makes
me optimistic for
the future.
I want to thank
[company] for their
willingness to even
explore accessibility
issues.
10. People appreciate efforts to improve accessibility