Factors to Consider When Choosing Accounts Payable Services Providers.pptx
Gradwell Cloud Telephony
1. Cloud Telephony
for Small Business
“VoIP has proved to be a real boon for our
small business. It has enabled our
international staff to actively work together
in driving sales.”
www.gradwell.com | 01225 800 800 | info@gradwell.com
2. What is Cloud Telephony for SMB
A complete phone system that is really useful for your business
Runs over the internet – high quality, low cost
Helps you answer the phone faster, more accurately, anywhere
you have an internet connection
Service customers better, do deals faster
Gradwell's communication technology puts you in control of your
business: our products and services allow you to operate 24/7,
connect remote offices, manage enquiries while you sleep.
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www.gradwell.com | 01225 800 800 | info@gradwell.com
3. What do I get?
Real telephones on your desk or apps on
your mobile phone
Real telephone number, either your existing
one ported over or a new one.
Any type of number, geographic or national,
uk or worldwide
Cloud Telephony / Voice over IP / Internet
Telephony = all the same – phone plugs into
your broadband router & you make &
receive calls.
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www.gradwell.com | 01225 800 800 | info@gradwell.com
4. Example Small Business
5 staff in London Office
- Business Broadband 3 yr old
Current
Gradwell
Calls
£ 80
£ 65
Phones
£ 40
£ 40
Broadband
- PA works from home 2/5
Service
£ 50
£ 50
- 3 Phone Lines
CEO works from home
Email, website
Email
£ 50
£ 200
- Fragmented IT & Telecoms
Server
Maintenance
- 2003 Server
Website
£ 10
£ 10
Totals
£ 380
£ 215
Office Phones
Personal
- Broadband @ Home
4x Personal Mobiles
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www.gradwell.com | 01225 800 800 | info@gradwell.com
5. Benefits to our example customer
£165 of monthly savings
Intercompany calls are free
20% saving on other calls
Phone system that supports
home working
Seamless remote working
No downtime with on-site
servers
Gradwell can advise on faster &
more reliable broadband
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www.gradwell.com | 01225 800 800 | info@gradwell.com
6. Trades, Construction, Facilities
Use voicemail 2 text to receive
a short transcription of your
messages – saves hours of
listening to voicemail.
Simply forward voice & fax
messages to a colleague for
instant action
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www.gradwell.com | 01225 800 800 | info@gradwell.com
7. Professional, Finance, Legal & Property
Record all your calls &
download them from our
website on demand
Download call stats to get an
audit trail of who called where.
Fax2Email means you get faxes
as a PDF file, voicemails &
emails combined in one inbox.
Cloud Telephony allows you to
combine multiple phone lines
down a single broadband line –
so you only need one BT line
Our line rental is upto 40%
cheaper
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www.gradwell.com | 01225 800 800 | info@gradwell.com
8. Manufacturing & Distribution
DECT cordless phones can give
universal coverage across a
warehouse
Calls between sales offices &
distribution center's are free
Why not connect your network
of resellers, or give the factory
in china a phone for free calls
across the supply chain?
Call barring, internal only
phones & max spend limits give
peace of mind that employees
are not running up big bills.
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www.gradwell.com | 01225 800 800 | info@gradwell.com
9. Film Support, Creative Industries & IT Service
A Film Producer client has a
Hollywood & a London number
on his phone
The studios think he is just
down the road
He had no roaming charges
whilst in Cannes for 2 weeks
Using a local pay-go SIM and
used our app to make calls over
3G & wifi
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www.gradwell.com | 01225 800 800 | info@gradwell.com
10. Restaurants, Cafes & Bars
Frequently Bars, Restaurants and Hotels don’t have enough lines and miss
bookings due to cold calls.
Cloud Telephony never gives an engaged tone & can ring multiple phones at
once.
If you are on the phone, calls can transfer to a reservations service
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www.gradwell.com | 01225 800 800 | info@gradwell.com
11. Expat & Overseas Business
Create a UK presence while
you work away. No matter what
time zone you’re in, Gradwell’s
time-of-day routing will ensure
you’ll never miss a call.
Use our digital receptionist &
caller id routing to send calls to
the right person
Give your manufacturer a local
number that they can use to call
your UK office on – no more
international phone bills.
Use our free conference calling
to keep the team coordinated.
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www.gradwell.com | 01225 800 800 | info@gradwell.com
12. When is a good time to switch?
Customers often switch telephony systems at a point of
change in their business
- Moving premises
- Expanding or Downsizing
Voice & broadband moves can be coordinated, number
porting choreographed and the system setup & tested in
advance of the big day
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www.gradwell.com | 01225 800 800 | info@gradwell.com
13. What are the phones like?
Fixed or Cordless
Glass, Metal, Plastic or Rugged
Great value through to high end handsets
Caller ID, Hold, Transfer, Conference, Divert,
Directory all come as standard
£56.50
£120
£81
£78
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All prices ex
VAT
www.gradwell.com | 01225 800 800 | info@gradwell.com
14. What does it cost?
Cloud Telephony
for Business
(Multi-User)
Single User
• £4 per month
• One number / Line
• Voicemail
•
•
•
•
• Answer your calls on your desk
phone or mobile
• Supports additional numbers &
direct dials
All Cloud Telephony
options include:
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£8 per month
One Number
2 Lines
Ten Extensions
Ring Groups
Call queuing
Caller ID Routing
Calendar based Routing
PIN Controls
Hot Desking
Music On Hold
Voice Menus
Conferencing
All prices ex
VAT
www.gradwell.com | 01225 800 800 | info@gradwell.com
15. Call Bundles
Our call bundles offer a cost effective way for you to fix your
business telephony costs – let us analyze your bill &
recommend a package.
No of Mins
1000
2000
3000
4000
5000
10000
UK LandLine
£8.00
£12.00
£16.50
£20.00
£22.50
£45.00
UK & International
£9.00
£16.00
£21.00
£25.00
£27.50
£50.00
£55.00 £100.00 £135.00
£160.00
Uk Mobile
£187.50 £350.00
International Bundle includes land line calls in Argentina, Australia, Austria, Belgium, Canada, Chile, China, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan,
Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain,
Sweden, Switzerland, Taiwan, USA
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www.gradwell.com | 01225 800 800 | info@gradwell.com
16. Online Self Service – Telephony Dashboard
Multi Call Queue / Company
Welcome Announcement
Free Voicemail Per Handset
Voicemail To Email
Free Caller Diversion / Forward
Call Pickup
Call Transfer
Free Hunt Groups
Do Not Disturb Feature
Incoming Call Rules
Music On Hold Management
Conference Calling
Free Site to Site Calls
Free Internal Calls
Free Web Portal System
Free Itemised Billing
Free Caller ID Display
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www.gradwell.com | 01225 800 800 | info@gradwell.com
17. What happens when it goes wrong?
Gradwell is a UK based company of 70 people dedicated to SMB cloud
services based in Bath
24x7 Operations: We have operations people in our office 24x7
monitoring the system proactively
Dedicated Business Support: We have a great team dedicated to
supporting cloud telephony
You can phone, email or chat with us
Our support team has 90% customer satisfaction, on average we
respond with a solution in 4 hours and solve all problems within 10
hours
We promise to fix major faults within 4 hours
We publish our reliability in public online
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www.gradwell.com | 01225 800 800 | info@gradwell.com
18. Who are we?
Gradwell is the market leader in the provision of cloud
communications services (internet, email and telephony) to
small and medium sized UK businesses.
We provide technology for every line on your business card
www.gradwell.com | 01225 800 800 | info@gradwell.com
19. Who are we?
Established in 1998
Independent provider of Cloud
Communications
Multi-Award Winning Technology & Service
A growing, ambitious business
- 20,000+ customers, 65,000+ Phone Lines
- 250 local partners
Outstanding levels of service and ongoing customer care
£2M of Technology Investment in
2012/2013
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www.gradwell.com | 01225 800 800 | info@gradwell.com