What is an ITaaS catalog and why is it a necessity?
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Creating a service catalog is a critical first step in delivering cloud services and enabling users to order and consume IT services directly. Though a service catalog appears as a list of services to the users, to IT it represents a supply chain of services across various service types, levels, and providers. Organizations must consider a catalog solution that can be flexible to the needs of the business and grow with IT as they adapt to the cloud era. Join Gravitant as they outline characteristics and considerations for developing a service catalog. We will walk through what you need to consider when looking for a service catalog solution: automation, flexibility, contract pricing and dynamic catalog options.
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What is an ITaaS catalog and why is it a necessity?
- 1. What is an IT-as-a-Service catalog and why is it a necessity? Kong Yang Cloud Practice Leader April 9, 2014 Mark Carroll Senior Cloud Architect
- 2. Gravitant BrightTALK Series Enabling the path to IT-as-a-Service with Cloud Services Brokerage What do you need to know to make IT-as-a- Service a reality? AWS got you worried? Learn how to get a grip on AWS spend and sprawl Which Cloud? IT all starts with assessing application readiness What is an IT-as-a-Service Catalog and why is it a necessity? Recorded Recorded TodayRecorded 2
- 3. The “state-of-the-art” today Traditional IT Catalog Processes Not In Catalog Self-Service Portal Approval Provision Source & Procure Approval Ticket Final Approval Approval Approval Ticket Final Approval Request IT to Add Start Here 3
- 4. The “state-of-the-art” today Traditional IT Catalog Processes Not In Catalog Self-Service Portal Approval Provision Source & Procure Approval Ticket Final Approval Approval Approval Ticket Final Approval Request IT to Add Monitor cost Monthly charges Start Here Design & Assemble 4
- 5. The “state-of-the-art” todayTraditional IT Catalog Processes Not In Catalog Self-Service Portal Approval Provision Source & Procure Approval Ticket Final Approval Approval Approval Ticket Final Approval Request IT to Add Monitor cost Monthly charges Start Here Shadow IT Purchase Self- Provision & Manage Can’t wait Bypass IT Monitor cost Monthly charges Design & Assemble Design & Assemble 5
- 6. What is really needed – an IT-as-a-Service Catalog A dynamic catalog that is integrated with capabilities that enable its effective usage COMPARE Best Match DESIGN Not in catalog? Rapidly add IaaS Managed Services Complete Solution ESTIMATED BILL OF IT ORDER Policy-driven order approval PROVISION COST/CAPACITY DASHBOARDS CSI Start Here Change Management 6
- 7. What do customers want? Legacy versus the Innovation Source: https://image-store.slidesharecdn.com/3371442a-ae81-11e3-811d-12313b020259-original.jpeg 7
- 8. What is driving the need for an ITaaS catalog? 8 The rate of innovation is skyrocketing Need for more agility Lower barrier to using outside services More dynamic IT ecosystem New classes of apps and app requirements Cultural Expectation for “Instant IT” Desire for one-stop shop • Growth in XaaS options • Greater business competition and uncertainty • Growth in XaaS options • Growth of best-in-breed managed service providers • Ongoing price competition and changes • New features, capabilities, and technologies • Mobile and social • Global and collaborative • Universal, high speed access • Consumerization of IT • Amazon, Kayak • Netflix, Google
- 9. Today’s IT catalogs fall short 9 When was the last time you had to network a pencil with a pen? 1) Traditional IT Catalogs Can’t Keep Up • Limited choice • Fixed choices • Out-of-date content • Out-of-date prices • Not geared for as-a-service consumption • Slow ticket-request process
- 10. Today’s IT catalogs fall short 10 When was the last time you had to network a pencil with a pen? 1) Traditional IT Catalogs Can’t Keep Up • Limited choice • Fixed choices • Out-of-date content • Out-of-date prices • Not geared for as-a-service consumption • Slow ticket-request process 2) Traditional IT Catalogs Are Missing Key Capabilities • No easy way to compare amongst catalog items • No ability to create complete solution online with the catalog • Manual estimation of the solution cost • No visibility to the ongoing costs and capacity Big Data Solution Mobile App Solution Gapbetweencatalog &finalsolution
- 11. An IT-as-a-Service Catalog provides benefits beyond just a selection 11 An IT-as-a-Service catalog is a means to an end, not the destination by itself 1) Dynamic Catalog that is connected to the ecosystem • Rapidly create or update services • Easy and automated vendor and provider management (dynamically update to latest prices & offerings) • XaaS consumption • Automated order workflow process
- 12. An IT-as-a-Service Catalog provides benefits beyond just a selection 12 An IT-as-a-Service catalog is a means to an end, not the destination by itself 1) Dynamic Catalog that is connected to the ecosystem • Rapidly create or update services • Easy and automated vendor and provider management (dynamically update to latest prices & offerings) • XaaS consumption • Automated order workflow process 2) Get full leverage from effort of building a Catalog • Select the best IT resources • Collaboratively design a complete solution from those resources • Get an estimated cost for the overall solution upfront • Understand the ongoing costs and capacity of an as-a-service delivered solution Big Data Solution Mobile App Solution
- 13. Getting the most out of a IT-as-a-Service Catalog 13 Key capabilities and benefits for delivering and enabling the use of an ITaaS catalog Source the “best-fit” resources for a project or application Design a complete solution and get a estimated bill of IT Gain ongoing visibility to costs and capacity usage Provide direct chargeback by application solution Manage the ITaaS catalog: entries and pricing Save time finding the best prices and features with a standardized compare Ensure security, governance, control, resiliency, and performance Avoid VM sprawl and ensure proper use and costs Provide BU’s with financial visibility to the cost of their consumption Efficiently maintain a catalog that serves the changing needs of the biz
- 14. Overview of how cloudMatrix presents IT resources 14 Virtual Machines versus IT Services VM Scale Up/Out Capacity Services Managed Services XaaS Professional Services IaaS Managed Services Complete Solution
- 15. Sourcing the right IT provider – internal or external 15 Source from the right providers
- 16. Design a complete solution architecture using an ITaaS catalog 16
- 17. Design a complete solution architecture using an ITaaS catalog 17 Add services
- 18. Cost and capacity dashboard 18 Cost and capacity dashboards
- 19. Application chargeback dashboard 19 Application dashboard
- 20. Maintaining an IT-as-a-Service Catalog 20 Catalog entries and pricing
- 21. Maintaining an IT-as-a-Service Catalog 21 Catalog entries and pricing
- 22. Maintaining an IT-as-a-Service Catalog 22 Catalog entries and pricing
- 23. 23 The path to IT-as-a-Services with cloud services brokerage Pick your path, public or private cloud Discover Self-service Govern Visibility & Control Plan Compare Scale Multi-Cloud ITaaS Optimize Private Cloud Path Public Cloud Path ITaaS Catalog Enablement ITaaS Catalog Optimization
- 24. Take the first steps to a better approach to an IT-as-a-Service Catalog 24 • Contact us at www.gravitant.com/contact • For more info on, visit: www.gravitant.com/catalog • Engage with us on social media • Twitter: @Gravitant • LinkedIn: www.linkedin.com/company/Gravitant