Intouch Connectivity Platform (Intouch) is the industry’s leading carrier-grade solution that combines connection management and device management. It provides an end-to-end solution to simplify and enrich the connectivity experience of users while giving you the opportunity to increase ARPU and ensure network efficiency. It also helps with data offloading. Wifi Wimax data offload.

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www.greenpacket.com

2. Today’s The Evolution of Connectivity
Connectivity In this present age, connectivity has evolved greatly leading to a world where
Trends: multimedia communication and entertainment takes place almost instantly anytime,
anywhere, from any device, within a single-click.
• Availability of Several factors have led to this evolution including the availability of multiple wireless
multiple wireless technologies and more sophisticated devices that support multiple wireless
technologies technologies. While these advancements are to be applauded, on the other hand,
• Inception of more users are burdened with incomparable configurations in order to keep up with the
sophisticated user trends. Furthermore, with the diverse usage models of users, Operators are faced
with the challenge of meeting the connectivity and content expectations of each
devices
user group.
• Diverse usage
models of users In the future, these trends will continue to grow and intensify such that the existence
of heterogeneous networks will no longer be an excuse to hamper seamless
connectivity.
How does an Operator handle this Evolution?
As an Operator extending connectivity services, how do you cope with challenges that arise from the
evolution of connectivity?
• How can you rival competition by differentiation?
• How can you enhance and nurture your product range such that customers stay loyal and your ARPU
holds an upward trend?
• While your customer base grows, what measures will you implement to prevent network congestion?
• With the variety of mobile devices, how do you manage the different behaviour and configuration of
each device?
• During times of economic slowdown, how can you save on CAPEX spending to maximize returns?
The answers to these questions lie in Greenpacket’s Intouch Connectivity Platform.

3. Network
Management
Connection Manager System
With the option to include:
• Coverage Map Solution
• OMA-DM Agent
Reporting Update
Server Server
Components of
Intouch Connectivity Platform (Intouch) is the industry’s leading
carrier-grade solution that combines connection management and
device management. It provides an end-to-end solution to simplify
and enrich the connectivity experience of users while giving you
the opportunity to increase ARPU and ensure network efficiency.
Connection Manager
A user-friendly, client component that enables users to interact with and enjoy the features of connection
management. The connection manager can be extended to support Coverage Map Solution and OMA-DM
Agent.
Update Server
Manages user activation and ensures users are always notified of latest updates, either over-the-air or
on-demand.
Reporting Server
Provides statistical reporting for marketing analysis, forecasting, planning and troubleshooting.
Network Management System
Offers secure, distributed and real-time monitoring of networks, proactive notification of faults, as well as easy
device management. Its trend reporting and charting capabilities provide network administrators with clear
views of the network’s overall health, utilization and load.
More information on these components is available in separate factsheets, kindly contact us for assistance.

4. How can You Flow with the Evolution
Of Connectivity?
Intouch helps Operators like you to meet the demands that arise from the evolution of connectivity. It helps
you manage three important elements associated with connectivity.
• Self Care
• Account Management
• Service Portal
• Usage
• Multiple Networks
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• Intelligent Profiles • Provisioning
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• User Account
Management
• Self Diagnostics
• Device Statistics
• Update Management
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Aside from managing networks, Intouch provides the means to manage user accounts and activities,
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Registration for new services
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Change in account information or package plans SU draoB ecitoN
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Usage information
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Loyalty programs
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Equip Your Users
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Leverage on Intouch as your virtual notice board to push eNewsletters, latest promotions, upcoming
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events and new services. You can also use this platform to provide online support and diagnostic tools to
equip users with 24/7 self-help opportunities.
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5. NETWORK | Network Management and Connection Profiles
Any Network Access
Intouch is designed to be network independent, enabling it to support common access networks, such
as WiMAX, WiFi, PPPoE, 3G, LAN and more. With automatic network authentication, only authorized
users are allowed to access the networks you offer. Additionally, users can view connection information
on the fly such bandwidth usage, speed, duration, network and device details.
Getting Connected The Easy Way
Intelligent network profiles enable users to get connected according to their choice of network, for
example based on preferred network, bandwidth availability, network strength or even the most
economical option. This feature allows users to enjoy connectivity anywhere, without having to worry
about complex configurations.
Connectivity On The Go
For users who are always on the move, Intouch intelligently performs automatic handoff from one network
to another without interruption to applications or connectivity. This leads to seamless mobility and next
generation efficiency, transforming connectivity experience of business as well as leisure users.
Manage Network Efficiency
Today, cellular networks are used to support both voice and data services. With the increase in mobile
wireless broadband usage, networks face the risk of congestion. With its seamless mobility advantage,
Intouch provides a cost-effective, hassle-free and immediate solution to offload data traffic. Users
connected to cellular networks will be automatically transferred to less congested network without
connectivity interruption.
Network Management
Intouch offers the means to monitor your network real-time and be notified of faults immediately to ensure
network efficiency. Aside from network monitoring, trend reporting and charting capabilities provide
network administrators with clear views of the network’s overall health, utilization and load.
Coverage Solution
As an Operator, it is essential that you provide accurate coverage information to your subscribers and
other stakeholders such as resellers and sales personnel. For this purpose, Intouch enables you to
communicate up-to-date coverage information to subscribers dynamically, push location-based
information and coverage tips to subscribers. Additionally, keep resellers and sales personnel informed of
coverage information, enabling them to focus on areas with good coverage.
Conflict Management
Dissimilar chipsets and devices contribute to the existence of various connection managers which may
conflict. Intouch handles these conflicts behind the scenes and provides a user-friendly manner to resolve
the conflict.

6. DEVICE | End-user Device Management
Device Compatibility
One of Intouch’s strong qualities is its compatibility with most major devices that provide connectivity,
such as WiFi and WiMAX chipsets as well 3G and HSPA datacards via one installer. Thanks to our working
relationships and strategic alliances, we are committed to support a broad range of devices through a
consistent and growing test procedure.
Additionally, Intouch supports most major operating systems.
Minimize Support & Maintenance Efforts
Over-the-Internet updates enable you to send latest software/firmware releases and configuration to
ensure user devices are kept up-to-date. Through error reporting and diagnosis mechanisms, faults can
be escalated from the user device to Intouch Update Server for immediate remote troubleshooting.
These measures help you reduce onsite support demands and heavy maintenance efforts.
Our Promise
Intouch offers a solution beyond connection management – it empowers you to drive the
future of communications and infotainment with an edge over others within the league.
As a leading developer of next generation mobile broadband and networking solutions,
coupled with our global deployment capabilities, expertise and R&D efforts, Greenpacket’s
mission is to help you drive revenue growth with our carrier-grade leading edge connectivity
solutions. Take our vision of network convergence to realize your dream of a network without
boundaries, ensuring your users are ALWAYS BEST CONNECTED!

7. Why Should Intouch be Your Platform
Of Choice?
Generate and Increase Revenue
Intouch provides the platform to integrate with application store platforms to aggregate, publish and push
lifestyle value-added services. While this increases the engagement level among users, you can monetize
these services to expand your revenue pie.
The ability to stay connected even while on the move is a strong business model that can be offered as a
premium service – this is an opportunity to gain additional revenue aside from the regular access fees.
Customer Acquisition and Retention
By offering a solution to simplify connectivity and keep users connected while on the go, productivity is
improved. While this results in new user acquisitions, existing ones remain satisfied.
With the option to host and offer a wide range of value-added services that complements the lifestyle needs
of users, you are able to differentiate while engaging the interest of users. Retain your users by driving
anticipation!
Take On An Edge In The Market
Users today are constantly looking for new opportunities to be occupied and entertained, especially while
on the move.
By offering a wide variety of applications and services, combined with the convenience of accessing these
value-added services anytime, anywhere, Intouch gives you the privilege to gain an edge over others in the
market.
CAPEX Savings via Optimization of Current
Infrastructure
When there is more than one network available, Intouch will intelligently handoff users to a network that has
more bandwidth available or is less prone to congestion. By doing this, bandwidth of critical networks (such
as 3G) is freed while users enjoy smooth and uninterrupted connectivity. It helps you to optimize the usage
of current infrastructure, in spite of a growing subscriber base.
This feature enables you to save on huge infrastructure upgrade investments and maximize revenue, an
essential move in times of economic meltdown.
Simplify Support
Intouch is a user-friendly, single-client platform that manages all your access networks and offers
value-added services via a single interface, single sign-on and single authentication process.
With this unified and simple interface, you can reduce education and support efforts which lead to cost
savings.
Additionally, over-the-air connectivity management ensures that users receive latest software and
configuration updates remotely, reducing onsite support and heavy maintenance efforts.

8. For more information on Greenpacket’s products and solutions, please contact us at marketing.gp@greenpacket.com
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