BUILD YOUR BLUEPRINT FOR DIGITAL LEARNING: HOW TO TRANSFORM YOUR LEARNING ORG...
Redesigning Corporate Training in a Web 2.0 World
1. Redesigning Corporate Training in a Web 2.0 World or How We Learned to Love Collaboration Karie Willyerd VP and Chief Learning Officer Charles Beckham Chief Technology Officer and Senior Director of Web Business and Technology Services Joe Campbell Director of Sales, Services and Leadership Training 1
2. Redesigning Corporate Training in a Web 2.0 World Sun Confidential + = ? ✍ The Challenge Learner Learning Intervention Performance + Productivity
3. How do you fill the competency gap? Old Formula Sun Confidential ? = + ( - )
17. Develop training that mpas into the most common needs in the organization
18. Sun Confidential: Internal Only The Expert Dilemma *Open Storage Future Workspaces, LLC The more expert the content, the less likely training can be justified
19. Sun Confidential: Internal Only The Social Learning Ecosystem *Open Storage *Web 2.0 Infrastructure/MySQL Future Workspaces LLC A new way to think about organizational learning
20. The Social Learning Ecosystem Sun Confidential: Internal Only *Open Storage *Web 2.0 Infrastructure/MySQL Future Workspaces LLC A new way to think about organizational learning
21. Sun's Social Learning Ecosystem Professional Development Sun Confidential: Internal Only Created and Managed by Organizations Created and Managed by Users Competency-based Learning MyLearning: Web 2.0 LMS Compliance Sun Sales University: Blended Learning Peer-to-Peer Learning: Social Learning eXchange Leadership Academy Context-based Learning
27. Needs analysis from Executive Leadership Team (ensure clarity of what problem we are solving)
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29. Collaborative Design: Sun Simulation Development Timeline Sun Confidential Content Development Concept Development Interviews & Data Gathering 8 weeks 1 week 4 weeks 4 weeks Test and Completion A collaborative, co-creation process between BTS, Sun CEO and Executive team, Sun Learning Services team, and Oliver Wyman
31. 4.5 day Management Flight Simulator Teams make over 100 decisions per round while running the business A session represents 1 year; teams run 3 sessions Teams compete for market share and growth Plenary sessions with ELT and guest speakers Market winners present winning strategies VPs assess each team and give feedback on leadership OW coaches assess the VPs and give feedback Simulation Worlds Simulation Teams Facilitators Coaches Leadership Connections Workshop Pre-Workshop Experience (virtual) Workshop Experience 96-100 Participants Post-Workshop Experience (virtual) Supported by ELT and VPs 6 24 24 24 24 6 6 6
37. Sharing & Privacy Sharing & Privacy Channels target content for a specific group of users. Privacy controls determine who can access & contribute content in a channel or system-wide.
38. Catering To Busy Sales Reps Synchs and pushes directly to iTunes
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40. Sun’s Sales University Collaborating with business on the redesign of corporate training programs Sun Confidential
49. Levels of Accreditation 1. Advocate Basic understanding with limited experience / success 2. Specialist Increasing specialization, with additional experience and additional sales results 3. Expert Extensive experience and results – and record of mentoring others Doe, John, Sun ID: 93443 Systems Practice Role: Open Disk Storage SE Sales Core: Completed 9/07 Storage College Fundamentals: Completed 3/08 Board Approved Accreditations in: Open Disk Technical Sales, Expert Level, 9/08 Open Storage Technical Sales, Specialist Level, 4/08 Modular Disk Technical Sales, Advocate Level, 8/07 – Update Required Accreditation = Knowledge + Demonstrated Ability + Measured Results Delivering Business Results: Accreditation is a measurement of accomplishments against performance standards What are Sales U Accreditations?
50. Evolution of Sales Enablement Blending of Peer-to-Peer content into formal learning 1yr. dev. time saving, 6 mo. quicker release!
51. Keys to Success Governance Curriculum Decisions Robust Reporting Accountability Content Quality $600M Documented wins 97% Completion rates Funding increased and model adopted by Services Governance Curriculum Decisions Robust Reporting Accountability Content Quality
52. Peer-to-peer vs. Formal Content Creation Sun Confidential Area Chart Peer-Peer Pie Chart 52% 1.3% 36.2% 8.2% 2.3%
56. Curriculum re-design – designing business results into your learning solution design, but letting learners choose how best to get to their destination
58. Thank You! Karie Willyerd [email_address] Charles Beckham [email_address] Joe Campbell [email_address] 68
Notes de l'éditeur
How it all Fits – another way to view this experience Note: This slide provides a graphic representation of the highlights from the agenda slide. Leadership Connections really is all about you, the business, and networking. Some of the major activities associated with You are the assessments you completed, the feedback you have and will receive from executive coaches and VPs. Related very much to You are the Networking activities. We have some special activities planned that are designed to facilitate networking. A couple of these are the Around the world dinner tonight and game night on Thursday. Both are very exciting! Some of the highlights from the agenda that are placed in the business are, of course, learning first hand from Jonathan about Leadership; the simulation will provide a fun engaging way for you to learn about the business.. Finally, for those of you who expressed an interest, we have a tour of the EBC.
What clarifications do we need to make regarding the definition and purpose of the sales university? Suggestion: A framework for accelerating sales performance across all business units.
R esearched best practices and identified opportunities to improve how we develop employees