SlideShare a Scribd company logo
1 of 23
GREEN SUPPLY CHAIN MANAGEMENT AND
REVERSE LOGISTICS

Presented By:
Gurpreet Singh(21/015)
Jasanpreet Kaur(21/016)
Neha Diwakar(21/020)
WHAT IS SUPPLY CHAIN MANAGEMENT?
Supply chain management (SCM) is the oversight of
materials, information, and finances as they move in a
process from supplier to manufacturer to wholesaler to
retailer to consumer.
WHAT IS GREEN SUPPLY CHAIN
MANAGEMENT
“Integrating environment thinking into supply chain
management, including product design, material sourcing
and selection, manufacturing processes, delivery of the
final product to the consumers, and end-of-life
management of the product after its useful life".
SUCCESS STORIES:
Texas Instruments: saves 8 million
dollars every year by reducing its
transit packaging budget for its
semiconductor business through
source reduction recycling and use
of reusable packaging systems.

Commonwealth Edison: Produced
$50 million in financial benefits
from managing materials and
equipments with Life Cycle
Management Approach.

Pepsi/Coke: Saved $44 million by
switching from corrugated to
reusable plastic shipping containers
for 1litre and 20 ounce bottles
,conserving 196 million pounds of
corrugated material.

Dow Corning: Saved $2.3 million
by using reconditioned steel steel
drums in 1995.Also conserved 7.8
million pounds of steels.
POLLUTION PREVENTION HIERARCHY
WHY THERE IS NEED FOR GREEN SCM?
 Increasing

Environmental Constraints due to
Global Warming
 Corporate Social Responsibility
 Beneficial for Organization
 Eco-friendly
 Increasing Environmental awareness in
stakeholders
 Evolving Consumer and Client Demand
 Response to increasing fuel prices
AREAS TO GREEN THE SUPPLY CHAIN
Designing Of Products
 Production
 Material Purchase
 Packaging
 Warehousing
 Logistics & Reverse Logistics

DESIGNING OF PRODUCTS
An eco friendly design approach leads
1] Less material usage
2] Minimum Operations
3] Proper use of Computational fluid dynamics
tools can used to reduce the exhaust emissions
at designing level
PURCHASE


Implementing Green purchasing policies



Technical support to vendors to reduce the emissions



Guidelines for usage of less hazardous materials
PRODUCTION
Achieving Economies of scale in production
 Lean manufacturing approach
 Fuel efficient tools and machines
 Selecting less carbon intensive energy sources

PACKAGING
Mercury free
 Non toxic (minimize toxicity)
 PVC or DEHP free
 Recyclability
 Hazardous waste considerations
 Durability/Reusability
 Energy efficient

BENEFITS OF GREEN SCM
Driving the truck the opposite way
Trash to Cash
WHAT IS LOGISTICS ?
“Process of planning, implementing and controlling
the efficient, cost-effective flow of raw materials, in
process inventory, finished goods and related
information from the point of origin to the point of
consumption for the purpose of conforming to
customer requirements”
WHAT IS REVERSE LOGISTICS ?
“Process of planning, implementing and controlling
the efficient, cost-effective flow of raw materials, inprocess inventory, finished goods and related
information from the point of consumption to the
point of origin for the purpose of recapturing value
or proper disposal”
ACTIVITIES OF REVERSE LOGISTICS
Handling of returned merchandise
 Recycling and reuse
 Hazardous materials disposition

REVERSE LOGISTIC PROCESS
STRATEGIC USE


Strategic Weapon



Competitive Reasons



Good Corporate Citizenship



Clean Channel



Recapture Value and Recover Assets



Legal Disposal Issues
CHALLENGES


Retailer – Manufacturer Conflict



Problem Return Symptoms



Cause and Effect



Reactive Response
GENCO
Service Offering:

Return center operations



Return-to-vendor management



Product recall management



Test, repair and refurbishment



Product recycling
Green Supply Chain Management and Reverse Logistics

More Related Content

What's hot

Reverse Logistics
Reverse  LogisticsReverse  Logistics
Reverse Logistics
sanket_123
 
Green supply chain management
Green supply chain managementGreen supply chain management
Green supply chain management
Surabhi Kaushal
 

What's hot (20)

Green SCM
Green SCMGreen SCM
Green SCM
 
Green Logistics
Green LogisticsGreen Logistics
Green Logistics
 
green SCM-group 8
green SCM-group 8green SCM-group 8
green SCM-group 8
 
The Sustainable Supply Chain
The Sustainable Supply ChainThe Sustainable Supply Chain
The Sustainable Supply Chain
 
Green Supply Chain Management (GSCM)
Green Supply Chain Management (GSCM)Green Supply Chain Management (GSCM)
Green Supply Chain Management (GSCM)
 
Scm green
Scm greenScm green
Scm green
 
Sustainability and the Supply Chain
Sustainability and the Supply ChainSustainability and the Supply Chain
Sustainability and the Supply Chain
 
Reverse Logistics
Reverse  LogisticsReverse  Logistics
Reverse Logistics
 
Reverse Logistics
Reverse LogisticsReverse Logistics
Reverse Logistics
 
Developing a Sustainable Supply Chain Strategy
Developing a Sustainable Supply Chain StrategyDeveloping a Sustainable Supply Chain Strategy
Developing a Sustainable Supply Chain Strategy
 
Developing Sustainability in Supply Chains
Developing Sustainability in Supply ChainsDeveloping Sustainability in Supply Chains
Developing Sustainability in Supply Chains
 
Green supply chain assignment
Green supply chain assignmentGreen supply chain assignment
Green supply chain assignment
 
Green supply chain management
Green supply chain managementGreen supply chain management
Green supply chain management
 
PPT On Green Supply Chain Managment
PPT On Green Supply Chain ManagmentPPT On Green Supply Chain Managment
PPT On Green Supply Chain Managment
 
Green logistics
Green logisticsGreen logistics
Green logistics
 
CII 2014- Report on Green Logistics
CII 2014- Report on Green LogisticsCII 2014- Report on Green Logistics
CII 2014- Report on Green Logistics
 
Environmental Economics and Management : Green SCM
Environmental Economics and Management : Green SCM Environmental Economics and Management : Green SCM
Environmental Economics and Management : Green SCM
 
Sustainable Supply Chain Managment Presentation
Sustainable Supply Chain Managment PresentationSustainable Supply Chain Managment Presentation
Sustainable Supply Chain Managment Presentation
 
Green supply chain management
Green supply chain managementGreen supply chain management
Green supply chain management
 
Green supply chain
Green supply chainGreen supply chain
Green supply chain
 

Viewers also liked

Ko 2020 Supply Chain Strategy
Ko 2020 Supply Chain StrategyKo 2020 Supply Chain Strategy
Ko 2020 Supply Chain Strategy
Neil Kimberley
 
Foecke - How? Strategies for Greening the Supply Chain
Foecke - How? Strategies for Greening the Supply ChainFoecke - How? Strategies for Greening the Supply Chain
Foecke - How? Strategies for Greening the Supply Chain
Environmental Initiative
 
A STRATEGIC FRAMEWORK FOR GREEN SUPPLY CHAIN MANAGEMENT
A STRATEGIC FRAMEWORK FOR GREEN SUPPLY CHAIN MANAGEMENTA STRATEGIC FRAMEWORK FOR GREEN SUPPLY CHAIN MANAGEMENT
A STRATEGIC FRAMEWORK FOR GREEN SUPPLY CHAIN MANAGEMENT
Gaurav Dutta
 

Viewers also liked (14)

GREEN LOGISTICS
GREEN LOGISTICSGREEN LOGISTICS
GREEN LOGISTICS
 
Green Logistics
Green LogisticsGreen Logistics
Green Logistics
 
Presentazione Tesi Valentina Becherucci
Presentazione Tesi Valentina BecherucciPresentazione Tesi Valentina Becherucci
Presentazione Tesi Valentina Becherucci
 
Green Supply Chain Management
Green Supply Chain ManagementGreen Supply Chain Management
Green Supply Chain Management
 
Global Supply Chain Integration
Global Supply Chain IntegrationGlobal Supply Chain Integration
Global Supply Chain Integration
 
Ko 2020 Supply Chain Strategy
Ko 2020 Supply Chain StrategyKo 2020 Supply Chain Strategy
Ko 2020 Supply Chain Strategy
 
How to design a green supply chain management model
How to design a green supply chain management modelHow to design a green supply chain management model
How to design a green supply chain management model
 
January Cxo Forum (2)
January Cxo Forum (2)January Cxo Forum (2)
January Cxo Forum (2)
 
Foecke - How? Strategies for Greening the Supply Chain
Foecke - How? Strategies for Greening the Supply ChainFoecke - How? Strategies for Greening the Supply Chain
Foecke - How? Strategies for Greening the Supply Chain
 
Queen of Green Global Supply Chains
Queen of Green Global Supply ChainsQueen of Green Global Supply Chains
Queen of Green Global Supply Chains
 
A STRATEGIC FRAMEWORK FOR GREEN SUPPLY CHAIN MANAGEMENT
A STRATEGIC FRAMEWORK FOR GREEN SUPPLY CHAIN MANAGEMENTA STRATEGIC FRAMEWORK FOR GREEN SUPPLY CHAIN MANAGEMENT
A STRATEGIC FRAMEWORK FOR GREEN SUPPLY CHAIN MANAGEMENT
 
Supply chain management ppt @ doms
Supply chain management ppt @ doms Supply chain management ppt @ doms
Supply chain management ppt @ doms
 
Supply Chain (Chap10)
Supply Chain (Chap10)Supply Chain (Chap10)
Supply Chain (Chap10)
 
Supply Chain Strategy
Supply Chain StrategySupply Chain Strategy
Supply Chain Strategy
 

Similar to Green Supply Chain Management and Reverse Logistics

SGR_Circular_Plastics_210916
SGR_Circular_Plastics_210916SGR_Circular_Plastics_210916
SGR_Circular_Plastics_210916
Mervyn Jones
 

Similar to Green Supply Chain Management and Reverse Logistics (20)

GSCM CP- I (2)(1).pptx
GSCM CP- I (2)(1).pptxGSCM CP- I (2)(1).pptx
GSCM CP- I (2)(1).pptx
 
Sustainable Resource Management Lecture
Sustainable Resource Management LectureSustainable Resource Management Lecture
Sustainable Resource Management Lecture
 
Itnesh -Low carbon supply chain management
Itnesh -Low carbon supply chain managementItnesh -Low carbon supply chain management
Itnesh -Low carbon supply chain management
 
Project proposal fyp 1 (gscm) 270915
Project proposal fyp 1 (gscm) 270915Project proposal fyp 1 (gscm) 270915
Project proposal fyp 1 (gscm) 270915
 
SPLC 2018 Summit: The Circular Procurement Playbook
SPLC 2018 Summit: The Circular Procurement PlaybookSPLC 2018 Summit: The Circular Procurement Playbook
SPLC 2018 Summit: The Circular Procurement Playbook
 
Green Value Stream Mapping
Green Value Stream MappingGreen Value Stream Mapping
Green Value Stream Mapping
 
Reuse of Recovered Plastics in the Electronics OEM Industry
Reuse of Recovered Plastics in the Electronics OEM IndustryReuse of Recovered Plastics in the Electronics OEM Industry
Reuse of Recovered Plastics in the Electronics OEM Industry
 
070 Material Management and Construction Productivity
070 Material Management and Construction Productivity 070 Material Management and Construction Productivity
070 Material Management and Construction Productivity
 
070 material management
070 material management070 material management
070 material management
 
(XIMB) Sustainability - Conusumer Durables Industry
(XIMB) Sustainability - Conusumer Durables Industry(XIMB) Sustainability - Conusumer Durables Industry
(XIMB) Sustainability - Conusumer Durables Industry
 
linked in isa
linked in isalinked in isa
linked in isa
 
Session5
Session5Session5
Session5
 
An introduction to Sustainable Procurement
An introduction to Sustainable ProcurementAn introduction to Sustainable Procurement
An introduction to Sustainable Procurement
 
SGR_Circular_Plastics_210916
SGR_Circular_Plastics_210916SGR_Circular_Plastics_210916
SGR_Circular_Plastics_210916
 
Ar31302307
Ar31302307Ar31302307
Ar31302307
 
"Reusable packaging to drive digital logistics and IoT: a call for collective...
"Reusable packaging to drive digital logistics and IoT: a call for collective..."Reusable packaging to drive digital logistics and IoT: a call for collective...
"Reusable packaging to drive digital logistics and IoT: a call for collective...
 
Ecr presentation jw
Ecr presentation jwEcr presentation jw
Ecr presentation jw
 
Integrating Sustainable Consumption & Production
Integrating  Sustainable Consumption & ProductionIntegrating  Sustainable Consumption & Production
Integrating Sustainable Consumption & Production
 
An Ex-Ante Evaluation for Solid Waste Treatment Facilities using LCCA
An Ex-Ante Evaluation for Solid Waste Treatment Facilities using LCCAAn Ex-Ante Evaluation for Solid Waste Treatment Facilities using LCCA
An Ex-Ante Evaluation for Solid Waste Treatment Facilities using LCCA
 
An Ex-Ante Evaluation for Solid Waste Treatment Facilities using LCCA
An Ex-Ante Evaluation for Solid Waste Treatment Facilities using LCCA  An Ex-Ante Evaluation for Solid Waste Treatment Facilities using LCCA
An Ex-Ante Evaluation for Solid Waste Treatment Facilities using LCCA
 

More from Gurpreet Singh

Mother dairy- A report
Mother dairy- A reportMother dairy- A report
Mother dairy- A report
Gurpreet Singh
 

More from Gurpreet Singh (12)

Integrated Marketing Communication - Creative Execution Analysis
Integrated Marketing Communication - Creative Execution AnalysisIntegrated Marketing Communication - Creative Execution Analysis
Integrated Marketing Communication - Creative Execution Analysis
 
Fastrack IMR - Singapore (International Marketing)
Fastrack IMR - Singapore (International Marketing)Fastrack IMR - Singapore (International Marketing)
Fastrack IMR - Singapore (International Marketing)
 
Listing agreement and Listing Requirements
Listing agreement and Listing RequirementsListing agreement and Listing Requirements
Listing agreement and Listing Requirements
 
Law Cases- Analysis
Law Cases- AnalysisLaw Cases- Analysis
Law Cases- Analysis
 
Job Analysis-HRM
Job Analysis-HRMJob Analysis-HRM
Job Analysis-HRM
 
INFO EDGE INDIA LTD-Financial Analysis
INFO EDGE INDIA LTD-Financial AnalysisINFO EDGE INDIA LTD-Financial Analysis
INFO EDGE INDIA LTD-Financial Analysis
 
India's Current Account Deficit- A report
India's Current Account Deficit- A reportIndia's Current Account Deficit- A report
India's Current Account Deficit- A report
 
Mother dairy- A report
Mother dairy- A reportMother dairy- A report
Mother dairy- A report
 
Mother dairy - Operations
Mother dairy - OperationsMother dairy - Operations
Mother dairy - Operations
 
Comparative analysis of hdfc & icici stocks using quantitative techniques
Comparative analysis of hdfc & icici stocks using quantitative techniquesComparative analysis of hdfc & icici stocks using quantitative techniques
Comparative analysis of hdfc & icici stocks using quantitative techniques
 
Toyota Production System
Toyota Production SystemToyota Production System
Toyota Production System
 
Stray Animals
Stray AnimalsStray Animals
Stray Animals
 

Recently uploaded

Salient Features of India constitution especially power and functions
Salient Features of India constitution especially power and functionsSalient Features of India constitution especially power and functions
Salient Features of India constitution especially power and functions
KarakKing
 
1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 -  Danh muc Sach Giao Khoa 10 . pdf1029 -  Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf
QucHHunhnh
 
Spellings Wk 3 English CAPS CARES Please Practise
Spellings Wk 3 English CAPS CARES Please PractiseSpellings Wk 3 English CAPS CARES Please Practise
Spellings Wk 3 English CAPS CARES Please Practise
AnaAcapella
 

Recently uploaded (20)

SKILL OF INTRODUCING THE LESSON MICRO SKILLS.pptx
SKILL OF INTRODUCING THE LESSON MICRO SKILLS.pptxSKILL OF INTRODUCING THE LESSON MICRO SKILLS.pptx
SKILL OF INTRODUCING THE LESSON MICRO SKILLS.pptx
 
Holdier Curriculum Vitae (April 2024).pdf
Holdier Curriculum Vitae (April 2024).pdfHoldier Curriculum Vitae (April 2024).pdf
Holdier Curriculum Vitae (April 2024).pdf
 
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptxBasic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
 
ICT role in 21st century education and it's challenges.
ICT role in 21st century education and it's challenges.ICT role in 21st century education and it's challenges.
ICT role in 21st century education and it's challenges.
 
Unit-V; Pricing (Pharma Marketing Management).pptx
Unit-V; Pricing (Pharma Marketing Management).pptxUnit-V; Pricing (Pharma Marketing Management).pptx
Unit-V; Pricing (Pharma Marketing Management).pptx
 
General Principles of Intellectual Property: Concepts of Intellectual Proper...
General Principles of Intellectual Property: Concepts of Intellectual  Proper...General Principles of Intellectual Property: Concepts of Intellectual  Proper...
General Principles of Intellectual Property: Concepts of Intellectual Proper...
 
Making communications land - Are they received and understood as intended? we...
Making communications land - Are they received and understood as intended? we...Making communications land - Are they received and understood as intended? we...
Making communications land - Are they received and understood as intended? we...
 
Salient Features of India constitution especially power and functions
Salient Features of India constitution especially power and functionsSalient Features of India constitution especially power and functions
Salient Features of India constitution especially power and functions
 
Graduate Outcomes Presentation Slides - English
Graduate Outcomes Presentation Slides - EnglishGraduate Outcomes Presentation Slides - English
Graduate Outcomes Presentation Slides - English
 
Mixin Classes in Odoo 17 How to Extend Models Using Mixin Classes
Mixin Classes in Odoo 17  How to Extend Models Using Mixin ClassesMixin Classes in Odoo 17  How to Extend Models Using Mixin Classes
Mixin Classes in Odoo 17 How to Extend Models Using Mixin Classes
 
How to Create and Manage Wizard in Odoo 17
How to Create and Manage Wizard in Odoo 17How to Create and Manage Wizard in Odoo 17
How to Create and Manage Wizard in Odoo 17
 
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
 
1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 -  Danh muc Sach Giao Khoa 10 . pdf1029 -  Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf
 
Single or Multiple melodic lines structure
Single or Multiple melodic lines structureSingle or Multiple melodic lines structure
Single or Multiple melodic lines structure
 
Key note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfKey note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdf
 
Google Gemini An AI Revolution in Education.pptx
Google Gemini An AI Revolution in Education.pptxGoogle Gemini An AI Revolution in Education.pptx
Google Gemini An AI Revolution in Education.pptx
 
How to Manage Global Discount in Odoo 17 POS
How to Manage Global Discount in Odoo 17 POSHow to Manage Global Discount in Odoo 17 POS
How to Manage Global Discount in Odoo 17 POS
 
UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf
UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdfUGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf
UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf
 
Micro-Scholarship, What it is, How can it help me.pdf
Micro-Scholarship, What it is, How can it help me.pdfMicro-Scholarship, What it is, How can it help me.pdf
Micro-Scholarship, What it is, How can it help me.pdf
 
Spellings Wk 3 English CAPS CARES Please Practise
Spellings Wk 3 English CAPS CARES Please PractiseSpellings Wk 3 English CAPS CARES Please Practise
Spellings Wk 3 English CAPS CARES Please Practise
 

Green Supply Chain Management and Reverse Logistics

  • 1. GREEN SUPPLY CHAIN MANAGEMENT AND REVERSE LOGISTICS Presented By: Gurpreet Singh(21/015) Jasanpreet Kaur(21/016) Neha Diwakar(21/020)
  • 2. WHAT IS SUPPLY CHAIN MANAGEMENT? Supply chain management (SCM) is the oversight of materials, information, and finances as they move in a process from supplier to manufacturer to wholesaler to retailer to consumer.
  • 3.
  • 4. WHAT IS GREEN SUPPLY CHAIN MANAGEMENT “Integrating environment thinking into supply chain management, including product design, material sourcing and selection, manufacturing processes, delivery of the final product to the consumers, and end-of-life management of the product after its useful life".
  • 5.
  • 6. SUCCESS STORIES: Texas Instruments: saves 8 million dollars every year by reducing its transit packaging budget for its semiconductor business through source reduction recycling and use of reusable packaging systems. Commonwealth Edison: Produced $50 million in financial benefits from managing materials and equipments with Life Cycle Management Approach. Pepsi/Coke: Saved $44 million by switching from corrugated to reusable plastic shipping containers for 1litre and 20 ounce bottles ,conserving 196 million pounds of corrugated material. Dow Corning: Saved $2.3 million by using reconditioned steel steel drums in 1995.Also conserved 7.8 million pounds of steels.
  • 8. WHY THERE IS NEED FOR GREEN SCM?  Increasing Environmental Constraints due to Global Warming  Corporate Social Responsibility  Beneficial for Organization  Eco-friendly  Increasing Environmental awareness in stakeholders  Evolving Consumer and Client Demand  Response to increasing fuel prices
  • 9. AREAS TO GREEN THE SUPPLY CHAIN Designing Of Products  Production  Material Purchase  Packaging  Warehousing  Logistics & Reverse Logistics 
  • 10. DESIGNING OF PRODUCTS An eco friendly design approach leads 1] Less material usage 2] Minimum Operations 3] Proper use of Computational fluid dynamics tools can used to reduce the exhaust emissions at designing level
  • 11. PURCHASE  Implementing Green purchasing policies  Technical support to vendors to reduce the emissions  Guidelines for usage of less hazardous materials
  • 12. PRODUCTION Achieving Economies of scale in production  Lean manufacturing approach  Fuel efficient tools and machines  Selecting less carbon intensive energy sources 
  • 13. PACKAGING Mercury free  Non toxic (minimize toxicity)  PVC or DEHP free  Recyclability  Hazardous waste considerations  Durability/Reusability  Energy efficient 
  • 15. Driving the truck the opposite way Trash to Cash
  • 16. WHAT IS LOGISTICS ? “Process of planning, implementing and controlling the efficient, cost-effective flow of raw materials, in process inventory, finished goods and related information from the point of origin to the point of consumption for the purpose of conforming to customer requirements”
  • 17. WHAT IS REVERSE LOGISTICS ? “Process of planning, implementing and controlling the efficient, cost-effective flow of raw materials, inprocess inventory, finished goods and related information from the point of consumption to the point of origin for the purpose of recapturing value or proper disposal”
  • 18. ACTIVITIES OF REVERSE LOGISTICS Handling of returned merchandise  Recycling and reuse  Hazardous materials disposition 
  • 20. STRATEGIC USE  Strategic Weapon  Competitive Reasons  Good Corporate Citizenship  Clean Channel  Recapture Value and Recover Assets  Legal Disposal Issues
  • 21. CHALLENGES  Retailer – Manufacturer Conflict  Problem Return Symptoms  Cause and Effect  Reactive Response
  • 22. GENCO Service Offering: Return center operations  Return-to-vendor management  Product recall management  Test, repair and refurbishment  Product recycling