The document provides an overview of network and security services offered by GSS America to communication service providers, equipment manufacturers, and enterprise customers. The services include network design assistance, solution rollout support, service delivery, remote provisioning, service assurance, technology migration assistance, network integration testing, global network management, network application performance optimization, QoS management, vendor management, and managed security services. Specific services described in more detail include network monitoring, network device monitoring, network device administration and management, global operations command center support, managed security services, intrusion detection and management, perimeter security management, identity software management, vulnerability assessment and management, and managed firewall services.

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3. Solution Roll-out Support

4. Service Delivery

5. Remote Provisioning

6. Service Assurance

7. Technology Migration Assistance

8. Network Integration Testing

9. Global Network Mgmt

10. (FCAPS) – L1, L2, L3

11. Network Application

12. Performance Optimization

13. QoS Management

14. Vendor Management

15. Managed Security

16. Network Design Assistance

17. Remote Deployment

18. Solution Testing &

19. Implementation support

21. Network Services for Communication Services Providers Service Delivery Solution Roll-out Support Network Design Assistance Technology Migration Assistance Service Assurance Network Monitoring L2, L3 network Management Capacity Analysis & reporting Network Optimization Service Level Management Order entry Solution Validation Deployment Planning Field co-ordination Remote Device Configuration Remote Test & Turn-up Conformance Testing Test cases & Scenarios Network Modeling Network Integration Testing Recommendations Requirement Analysis Proof of Concept High Level Design Low Level design Design Documentation Technology Readiness Assessment Remote Technology Migration Project Planning & Management 3

23. Daily Event Summary Reports

24. Weekly Availability and Link/MPLS port Health Check Reports

25. Monthly Trend Analysis reports for availability

26. Monthly Trend Analysis for utilization

27. Online utilization report

28. Cisco routers

29. Cisco Switches

30. SNMP compatible router of Switches.

31. MPLS ports

32. Frame Relay Link (Subject to FR switch supporting SNMP)

33. Monitoring of availability of the links.

34. Reporting the errors on the link

35. Reporting the fluctuations on the link

36. Reporting the utilization of the link

37. Reporting the protocol wise traffic distribution on the link. This service requires specific tools to be deployed and configured.

38. Utilization threshold on link4

40. Daily Event Summary Reports

41. Weekly Availability of devices and Health Check Reports

42. Monthly Trend Analysis reports for availability

43. Monthly Trend Analysis for CPU utilization

45. Cisco Switches

46. Cisco WAAS

47. SNMP compatible Router and Switches of any make.

48. Other devices (Case to Case basis)

49. Monitoring of availability of the network devices

50. Monitoring of CPU utilization of the device

51. Monitoring of the links terminated on the devices

52. Monitoring of the hard ware failure of devices like FAN, Interface Cards, Power Supply (subject to availability of SNMP MIB)5

54. Weekly Trend analysis

55. Monthly Trend Analysis

56. RCA report for any unscheduled downtime.

57. Cisco Routers

58. Cisco Switches

59. Cisco WAAS

60. Management and Administration of routers, switches

61. Management of VLAN on L2 and L3 switches

62. Monitoring of errors on network or LAN & resolution.

63. CPU and memory utilization monitoring and management of traffic

64. Log management (recycling of logs, log preservation)

65. Monitoring of routing update and traffic

66. Application of Assess Control List

67. Routing management of traffic.

68. Backups before and after each GSS change6

69. Global Operations Command Center (GOCC) for 24x7 support Our Global Operations Command Centre (GOCC) Infrastructure optimization enables an organization to realize the value of their IT infrastructure investments and convert them into a strategic asset. With the current economic situation, focus is on improving IT efficiency and optimizing existing IT investments, while reducing capital and operating expenditure on existing and new IT investments. Key drivers for optimization include business alignment, data centre consolidation, services consolidation, mitigating downtime costs, globalization, virtualization, security, ‘going green' along with project, staff, and service level/performance assessment GSS solutions to IT optimization and Virtualization are holistic and client centered. GSS adapts its solutions to meet each organization’s optimization and virtualization goals, whether they are cost reduction, improved energy efficiency, enhanced response to customers, improved responsiveness to business needs or a combination of these and others. GSS America’s COE has developed offerings which provide enterprises with the flexibility necessary to address the challenges today. The services are depicted below. 7

70. Managed Security Services Managed Security Services (MSS) Intrusion Detection & Management Perimeter Security Management Monitoring & Alerting Maintenance & Support Identity Software Management Vulnerability Assessment & Management Security Advisory Services 8

72. Security experts available 24x7 for any IT security related assistance

73. Latest Vulnerability notification

74. Patch release notification & Virus warnings

75. On-site and Remote Incident Management support

76. Security Advisory Services

77. Intrusion Detection & Mgmt

78. Perimeter Security Management

79. Identity Software Management

80. Vulnerability Assessment & Mgmt9

82. Skilled & Certified IDS Experts managing the IDS with SLAs

83. Lower cost – Manpower & Tools

84. Analysis of IDS events (elimination of false positives)

85. Incident Based Reporting, Escalations and support

86. IDS Policy Management

87. Intrusion Trend Analysis and reporting

88. Security Advisory Services

89. Intrusion Detection & Mgmt

90. Perimeter Security Management

91. Identity Software Management

92. Vulnerability Assessment & Mgmt10

94. Analysis reports to assist better planning

95. Lower cost – Manpower & Tools

96. Certified experts

97. Log analysis

98. Patch/Signature Updation & OS hardening

99. Availability Monitoring

100. Change Management (Policies, Access lists & User Mgmt)

101. Configuration backup & restoration assistance

102. Trend analysis and reporting

103. Security Advisory Services

104. Intrusion Detection & Mgmt

105. Perimeter Security Management

106. Identity Software Management

107. Vulnerability Assessment & Mgmt11

109. Lower cost – Manpower & Tools

110. Experience & Certified security professionals 24x7 for any assistance

111. Change Management of the applications

112. Up gradation and fine-tuning of the applications

113. Analysis reports with recommendations

114. Security Advisory Services

115. Intrusion Detection & Mgmt

116. Perimeter Security Management

117. Identity Software Management

118. Vulnerability Assessment & Mgmt12

120. Analysis reports to assist better planning

121. Low tool cost

122. Vulnerability Assessment of – Networks, Systems, Databases, Applications

123. Policy & Process compliance checks

124. Vulnerability fixing / hardening

125. Penetration Testing

126. Security Advisory Services

127. Intrusion Detection & Mgmt

128. Perimeter Security Management

129. Identity Software Management

130. Vulnerability Assessment & Mgmt13

132. Firewall administration, including rule changes for services to be turned on or off; monitoring of traffic flow to and from IP addresses and ports

133. Backups before and after each GSS change

134. VPN configuration or maintenance (Based on requirement)

135. Software upgrades, patches or other version-related maintenance of Firewalls

136. 24 x 7 Device Availability Monitoring

137. Security Event Inspection

138. Alert Prioritization & Response

139. Firewall Log Monitoring

140. Firewall Log maintenance service

141. Event Notification via Telephone/ Email in case of any Firewall Outage.

142. Daily Event Summary Reports

143. Weekly Availability and Firewall Health Check Reports

144. Monthly Trend Analysis reports

145. Other Customized reports can be provided as per client requirements

146. Check Point

147. Cisco PIX

148. Netscreen

149. WatchGuard

150. Symantec

151. Nokia/ Nortel Alteon appliances

152. SonicWALL14

153. Network & Security Transition Framework Due Diligence Knowledge Transfer Steady State Shadow Support Transition Planning Transition Execution / Shadow support Improved service Reverse Shadow Environment Information Risk Assessment To-Be Tools & Process design Review Requirements Detailed data collection Primary Shadow Activity Grouping & Sequencing Knowledge Transfer Setup offshore support Steady State Updated Knowledge base Better Processes X:WEEKS Y:WEEKS SLA Measurement starts 15