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Business Intelligence and Data Warehouse


Goals, Trends, and Complexities of Supporting 
                an Integrated SGHE ODS/EDW 
                         Data and Date Driven 
                           Knowledge System
                                    BAS S118


                                                              Greg Turmel
                                                Sr. Database Administrator
                                               Tennessee Board of Regents


     Date/Time:  Monday,   October 17  10 am ‐ 12:30 pm
                                                                    1
Business Intelligence and Data Warehouse



ODS foundations:

   Project Vision
   Initial server configuration 
   ODS Metadata
   STREAMS concepts
   Feeding and Care of the data stream: 
    A total commitment to quality (from everybody)
   Technical Challenges 



Open discussion:
                                                    2
Business Intelligence and Data Warehouse


  Project baselines: A vision & sponsorship 


                                                   Vision
                             First Stage
                                                Sponsorship
                                            Executive Management

                                            Implementation Plans
              Second Stage
                                            Resource Pool Defined
                                           Operational Management

                                   Infrastructure and Technical Support
Third Stage
                                           Commitment to Quality
                        Project Resources – Integration Systems Management

                                                                             3
Business Intelligence and Data Warehouse


   Additional questions to ask:
         What is the project scope?
         What business requirement is driving the effort?
         What is the source system for record retrieval? 
         What resources exist for the datastore? 
         What resources exist to support a Data 
          Warehouse?
         What resource does the organization have in 
          supporting data modeling / design? 
         What experience does the resources have?
          (Source/Target – Logical/Physical designs)
         What Extraction methods (tools/technologies) 
          will be used?
Can’t answer these basic questions then the project will have questionable results……   4
Business Intelligence and Data Warehouse

Server Preparation: Key things to remember
   Oracle Solaris 10 update 6 or above
   Oracle 11gR2 (11.2.0.1) Binaries installed/patched
   Oracle account – Modified .profile
          ulimit – n 65536
          ulimit – s 16384
    Note: [OWB JAVA errors]
   Oracle 11g memory management uses ‘projects’
   Oracle 11g no longer uses the companion cd
   Oracle 11gR2 drops 32 bit libraries – binary 
    support
   Oracle OWB is now a default / part of the database

                                                       5
Business Intelligence and Data Warehouse


Configuration issues
  Server Preparation:
   Oracle user account creation:   cat /etc/password 
     oracle:x:101:101::/u01/home/oracle:/bin/ksh

   Oracle Project creation:             cat /etc/project 
     user.oracle:100:Oracle:::process.max‐sem‐
     nsems=(priv,256,deny);project.max‐sem‐
     ids=(priv,100,deny);project.max‐shm‐
     ids=(priv,100,deny);project.max‐shm‐
     memory=(priv,7516192768,deny)


   Assign memory allocation to the project: limits
                                                             6
Business Intelligence and Data Warehouse



Note: 

Banner
 vs. 
Oracle




                                                    7
Business Intelligence and Data Warehouse


ODS metadata
  During deployment a static webpage is delivered 
   for user/developer and architectural purposes




   The metadata can be updated by your IT staff 
   [e.g.] Feeding the database with Campus data      8
Business Intelligence and Data Warehouse

ODS metadata




       http://tbrtap01.tbr.edu:9250/metadata/ODS_index.html   9
Business Intelligence and Data Warehouse

STREAMS concepts:
   1st – You have to get it integrated and running

    DBMS_CAPTURE_ADM
    DBMS_PROPAGATION_ADM
    DBMS_APPLY_ADM 

   These Oracle packages are utilized by the ODS 
   installation to create the Oracle® Streams queues.  

   These packages are called from the ODS package 
   ODSSTG.MGKSTRC during the installation of ODS 8.2.
 SGHE:
 FAQ 1‐81W3F1  ‐‐ ODS 8.2 and Oracle® Streams
 FAQ 1‐81W3A9  ‐‐ Oracle Doc Id 290605.1 Oracle Streams STRMMON Monitoring Utility            10
 FAQ 1‐81W38Z  ‐‐ Oracle Doc Id 273674.1 Streams Configuration Report and Health Check Script
Business Intelligence and Data Warehouse


STREAMS concepts:

Streams Capture:                Reads the database redo logs. Collects DML 
                                and DDL changes that have been made on 
                                the Banner source table


Streams Propagation:            The process moves changes (LCR) from the 
                                Banner source DB to the ODS target DB


Streams Apply:                  Takes the changes into the ODS stage tables. 
                                Matches and updates the modified record in 
                                the ODS target table


Error Queue:                    Low level streams data errors encountered 
                                can be reviewed and reprocessed. 
                                                                              11
Business Intelligence and Data Warehouse


STREAMS Validation:  Source systems
  select CAPTURE_NAME, STATUS from DBA_CAPTURE;

        BPRA_BANNER$CAP                ENABLED


  select PROPAGATION_NAME, DESTINATION_DBLINK, 
  STATUS from DBA_PROPAGATION;

        BPRA_BANNER$PROP
        ODSD.TBR.EDU
        ENABLED


  Validate streams configuration: No duplication
                                                        12
Business Intelligence and Data Warehouse


STREAMS Validation:
  SELECT MTVPARM_EXTERNAL_CODE, 
  MTVPARM_INTERNAL_CODE_2 from MTVPARM 
  WHERE MTVPARM_INTERNAL_CODE_GROUP = 'STAGE 
  CONFIGURATION' AND MTVPARM_INTERNAL_CODE = 
  'SOURCE ALIAS';

     TEST.TBR.EDU              BPRA_BANNER

  Populating MGRSDAX from Banner GTVSDAX 

     On ODS: desc MGRSDAX; (describe)
     On Banner: desc GTVSDAX; (describe)             13
Business Intelligence and Data Warehouse


STREAMS Validation
  Ensure that aq_tm_processes is not explicitly set 
   to 0 (Oracle Support recommends – unset the parameter):

       ‐ FAQ 1‐2USESE Oracle Metalink Note 428441.1 
       ‐ "Warning: aq_tm_processes Set To 0" – Alert Log

  ALTER DATABASE RENAME GLOBAL_NAME TO 
   fully_qualified_database_name;

  DATA_PUMP_DIR – setting it is a requirement.
       select DIRECTORY_PATH from dba_directories where 
       DIRECTORY_NAME = 'DATA_PUMP_DIR';
                                                           14
Business Intelligence and Data Warehouse



                            Database Server # A                                                                                          Database Server # B
User or process input




                        Banner Transactional System




                                                                                                 Operational Data Store
                                                      Changes




                                                                                                                          Complex Join
                                                                              Query
                                                                   Queue                 Queue
                        Streams Capture                                    Propagation                Streams Apply



                                                                   Write
                                                                                                                                                               15
Business Intelligence and Data Warehouse




                                           16
Business Intelligence and Data Warehouse

Feeding and Care of the data stream: 
   Data security:  Are the feeds behind fire walls?

   Masking:             Are you using production quality 
                         data in TEST?
   Compliance:          Are you capturing and transmitting 
                         SSN, Health, or transactions?
   Exploits:            Are you blocking SQL Injection?

   Audit:               Are you regularly scheduling a 
                         review?
   Monitor:             Are you proactively monitoring 
                         systems?
                                                           17
Business Intelligence and Data Warehouse

Technical challenges:
    Impact analysis – testing change management? 



                                            Dataload                            Dataload                            Dataload
               Change Management Banner  




                                                                                                                               Change Management Datamart
                                                                                           Change Management EDW 
                                                       Change Management ODS 
                                            Dataload                            Dataload                            Dataload




                                       Dataload                                 Dataload                            Dataload




                                                                                                                                                            18
Business Intelligence and Data Warehouse

Technical challenges: 

  Demand Management:  A Lesson in what not to allow…

                                                    8* Methods MTP (Move to production process)
              Change Management Banner  




                                                       PPRD        DEVL
                                                                                PROT PROTROY




                                           CSPPRD      TSTH
                                                                                                  19
Business Intelligence and Data Warehouse

Technical challenges: Change management




                                                     20
Business Intelligence and Data Warehouse

Technical challenges: Data Quality 
        Access
       data /odbc
        uploads

                                                               EDW




Data




Data




Data




Data   Oracle 11g
        datamart


Data   Oracle 10g
        datamart


Data   Oracle 9i
       datamart


Data
                                                                     21
Business Intelligence and Data Warehouse

    Design/Analyze Major System changes:
                Require an understanding in how changes affect down line systems: Reporting – [e.g.] KPI’s 




                                                                                                   EDW 8.2 GOAL:
                                                                                                      testing


                                                                                                   EDW 8.2 workshops
                                             Oracle Fusion           April: End of Product life:   April: Installing EDW
                                         Middle Tier WLB 11gR1       SGHE Banner 7.x               May: Installing EDW
     TN Mods: SMO
     Banner – June 15: Gen 8.4                                                                     June: Installing EDW
     July 15: Student 8.51 - delivered
                                          Luminis 4.3 - Solaris 10




                                         HR 8.5: IPEDS
                                         Note – No 8.2

                                                                                                                           EDW 8.2 GOAL:
                                                                                                                             production
Oracle 11gR1      Banner 9: Released
Banner Database        Sept 2011
                  Comm Framework
                  Stu Class Schedule
                  Stu Course Catalog                                   April: Prepare and
                                                                       begin delivering SGHE
                                                                       EDW Workshops
                                                                       - Enhancing BI
                                                                       efforts across the State



                                                                                                                                           22
Business Intelligence and Data Warehouse


Technical challenges: Defects and Config
 FAQ 1‐BFL58F ‐ ODS 8.2 install stop responding when ETL scripts (section 3.7.3) are 
 executed in a production environment.

 Defect 1‐BNA5XL student_etl_install.sql SATURN.SOTVCUR ERROR: ORA‐20000: Adding 
 supplemental log data terminated with the following error: ORA‐14450: attempt to 
 access a transactional temp table already in use 

 Related FAQs:
 FAQ 1‐BPCU06 ODS 8.2 Report Staging Area Status DBA_APPLY_ERROR ORA‐01403 
 FAQ 1‐DKNNNB ODS 8.2 Streams error ORA‐01435: user does not exist.
 FAQ 1‐GBP75K ODS 8.2 ORA‐04031 unable to allocate bytes of shared memory 
 FAQ 1‐AXHXP3 ‐ How to restage the ODS 8.2 / 8.2.1 staging tables
 FAQ 1‐C8Y1U1 ‐ How to restage one specific ODS 8.2 stage table.
 FAQ 1‐CHWKO1 ODS 8.2 Streams Banner Source data not propagating to ODS target
 FAQ 1‐IEH1Z4 ODS 8.2 Oracle Streams Spilled messages and BPRA_BANNER$CAP queue
 FAQ 1‐IGVVDY ODS 8.2 and Oracle Streams and Init.ora Parameter GLOBAL_NAMES
 FAQ 1‐JF68GU ODS 8.2 and How to reload the data only for a staged table in BPRA
 FAQ 1‐I4UP5C ‐ Is my Oracle environment ready for ODS 8.2 and Oracle Streams?
 FAQ 1‐BU6KRN ‐ ODS8.2 how to reconcile stage tables
                                                                                        23
Business Intelligence and Data Warehouse

Technical challenges: Oracle support 
 Note 273674.1 Streams Configuration Report and Health Check
 Note 437838.1 Streams Specific Patches
 Note 238455.1 Streams Supported and Unsupported Datatypes
 Note 782541.1 Streams Replication Supplemental Logging
 Note 290605.1 Oracle Streams STRMMON Monitoring Utility
 Note 365648.1 Explain TXN_LCR_SPILL_THRESHOLD in Oracle
 Note 265201.1 Troubleshooting Streams Error ORA‐1403 No Data
 Note 779801.1 Streams Conflict Resolution
 Note 461278.1 Example of a Streams Heartbeat Table
 Note 313478.1 Performing Manual DDL in a Streams Environment
 Note 335516.1 Streams Performance Recommendations 
 Note 730036.1 Overview /Troubleshooting Streams Performance

 A complete list of streams articles on Metalink: Knowledge 
 tab ‐> Database ‐> Information Integration ‐> Streams          24
Business Intelligence and Data Warehouse




Open Discussion




                                           25
Business Intelligence and Data Warehouse




 10 Minute Break




                                           26
Business Intelligence and Data Warehouse


EDW foundations: In this section we discuss

   Establishing project timelines

   What STREAMS baselines are needed

   Technical challenges

   EDW Metadata

   Argos delivered cubes for the reporting community 


Open discussion:                                      27
Business Intelligence and Data Warehouse


      Building Time lines supporting your projects
                                                    ODS/EDW 8.2 implementation Timeline                    as of September 2011
*Refres her Tra i ni ng
                                             2011                                         2012                                          2013
Task or Effort                         SEPT OCT NOV DEC  JAN    FEB MAR APR MAY JUN         JUL   AUG SEPT OCT NOV     DEC       JAN   FEB MAR APR


ODS 8.2 Tra i ni ng                                            *
ODS 8.2 Tes t Impl ement                            ODST
ODS 8.2 Prod Impl ement                                             ODSP


EDW 8.2 Tra i ni ng
EDW 8.2 Tes t Impl ement                                                                   EDWT
EDW 8.2 Prod Impl ement                                                                                               EDWP


ODS 8.3 Pa tchi ng                                                                                        Tenta ti ve Schedule
EDW 8.3 Pa tchi ng                                                                                                    Tenta ti ve Schedule




                                                                                                                                               28
Business Intelligence and Data Warehouse


EDW work is: 
    Building Patterns out of Random Chaos/Mashups? 
    ‐ Not! 

     It is highly refined with specific deliverables:

     Goal orientated – Subject studied over time 
      ‐ (Trending, Strategic, Decisions) 

     Non‐Volatile – data is historical based on 
      criteria 
       ‐ (Month, Year) 
       ‐ not dynamic (Do not edit data)                  29
Business Intelligence and Data Warehouse


Technical challenges: 
             Organization: structured or a mashup?

        Business Requirements                                               Business Requirements


                    Analysis
                                                                                          Mashup Ideas
                                    Design
                                                                                                        Discovery
                                             Implementation
                 Testing & Evaluation
                                                                       Evolution            Selection


    Retirement                      Deployment
                                                                                   Composition

                      Usage
                                                                       Deployment


                                             Retirement       Application
                                                                Usage                                          30
Resource: IEEE computer.org/itpro
Business Intelligence and Data Warehouse


EDW metadata:




        http://tbrtap01.tbr.edu:9250/metadata/EDW_index.html   31
Business Intelligence and Data Warehouse


EDW work supports predictive analysis: 
   [e.g.] Profiling at risk students (goal focused)

     ‐ behavior in their high school, freshman, 
       sophomore, junior years…

     ‐ Financial assistance, parental capacity to help, 
       scholarships available…

     ‐ Leadership roles, involvement in the community 

   [e.g.] Cost associated with lost opportunities with 
    graduating a student across the system
                                                           32
Business Intelligence and Data Warehouse


Analytics: Predictive Analysis methods using 
Longitudinal Studies on Students
               What if:
                We identified the Cost associated with losing students?
                Revenue over time lost associated with these students? 
                Educated to a certain level and they disappear? 
                What was the impact to the University or College system? 
                The economic area impacted? The State education results?


Student Population                      Avg # of Class hours                        Sum total of all students 
       Lost           Cost per class           taken          Avg cost of tuition             lost                             Campus level

      5367              $166.00                 24                   3984               $21,382,128.00           CC Sophomore

      11629             $166.00                 24                   3984               $46,329,936.00           CC Freshman

       853              $366.00                 24                   8784                $7,492,752.00           University Junior 

      5118              $366.00                 24                   8784               $44,956,512.00           University Sophomore

      11089             $366.00                 24                   8784               $97,405,776.00           University Freshman

                                                                                        $217,567,104.00
                                                                                                                                              33
Business Intelligence and Data Warehouse


Storage Requirements: Partitioning data
  Schemes such as: Single or Composite 
  Why: Creates faster queries in reporting (tuning) 

  Single: Range, Hash, or List

  Composite: Two dimensions [e.g.] Order/Shipped 
  Range – (Range) (Hash) (List)
  List – (Range) (Hash) (List)

     1. Manageability
     2. Availability
     3. Pruning 
                                                       34
Business Intelligence and Data Warehouse


Storage Requirements: Partitioning data
  Range – maps data to a partition based on a range
          of values. 

            01.01.2010  until 12.31.2010
            01.01.2011  until 12.31.2011

  Hash – maps data to a partition based on an algorithm
         key that evenly distributes across devices.

  List – maps data specifically to lists of discrete values
         such as West Tennessee Region, Middle
         Tennessee Region, or East Tennessee Region.
                                                              35
Business Intelligence and Data Warehouse



Storage Requirements: Partitioning data
  Schemes such as: Single or Composite 
  Single – Level (Range, Hash, or List)




       http://download.oracle.com/docs/cd/E11882_01/server.112/e16541.pdf
                                                                            36
Business Intelligence and Data Warehouse



Storage Requirements: Partitioning data
  Schemes such as: Single or Composite 
  Composite – Level (Range, Hash, or List)




       http://download.oracle.com/docs/cd/E11882_01/server.112/e16541.pdf

                                                                            37
Business Intelligence and Data Warehouse


Storage Requirements: Partitioning data
  Schemes such as: Composite 
  Composite – Level (Range, Hash, or List)
    Fiscal Year                – July 1st ‘11 until June 30th ‘12
    Calendar Year              – Jan 1st ‘11 until Dec 31st ‘11
    Academic Year              – August 2011 until May ‘12 

      Joined with regional designation:

    West Tennessee
    Middle Tennessee
    East Tennessee
                                                                 38
Business Intelligence and Data Warehouse

ETL: Oracle 11g Warehouse Builder
               (extract, transform, & load)

Install and Admin Guide ‐ b31280

Lesson 1: Creating OBIEE Meta for OLAP 11g Cubes
  http://st‐curriculum.oracle.com/obe/db/11g/r1/olap/biee/createbieemetadata.htm


Lesson 2: Building OLAP 11g Cubes
  http://st‐curriculum.oracle.com/obe/db/11g/r1/olap/cube/buildicubes.htm


Lesson 3: Querying OLAP 11g Cubes
  http://st‐curriculum.oracle.com/obe/db/11g/r1/olap/cube/querycubes.htm      39
Business Intelligence and Data Warehouse



Reporting:
   Snapshots of the system: 
        FREEZE dates for Analytics

   Trend Analysis: 
        Focus points
        Scatter plots
        Dealing with outliers

   Define collection:
        Build cube based on need, not everything

                                                    40
Business Intelligence and Data Warehouse


Reporting:
   Impact of load:
     Scheduling and heavy resource use

   Adding Legacy Data:
     Criteria to set – Integration of archival data

   Updates:
     No update processes / no data tweaking 
      activities


                                                       41
Business Intelligence and Data Warehouse

Argos Co‐op datablock code available: 

Admissions Dashboard: 
   Admissions Dashboard with multiple forms, 
    enrollment OLAP, KPI, Demographic and test scores. 

Course Registration EDW: 
   The Course Registration datablock displays the 
    generated credits and number of seats (and all 
    available measures) by academic year and academic 
    period.
                                                       42
Business Intelligence and Data Warehouse



Course Enrollment Summary Report: 
   Course enrollment by academic period, college, and 
    department.

Enrollment Ethnicity: 
   Shows ethnicity of enrolled students based on term.

Enrollment Trend Analysis: 
   Displays enrolled student name and Banner ID based 
    on Academic year and term.
                                                       43
Business Intelligence and Data Warehouse


Financial Analytics ‐ Departmental Expense: 
   Uses OLAP cube for financial expenses by 
    department with several dimensions

Financial Aid Pre‐Student: 
   Uses the Financial Aid Pre‐Student datablock to 
    understand the trends in pre‐student acceptance 
    and enrollment based on how financial aid 
    amounts are allocated.


                                                     44
Business Intelligence and Data Warehouse



Financial Aid Student: 
   The Financial Aid Student datablock can be 
    used to understand the trends in packaging 
    financial aid awards, and to support 
    improved allocation of financial aid amounts 

General Ledger EDW: 
   Use the General Ledger datablock to 
    understand the trends in the general ledger 
    activity, and to better manage overall 
    financial health of the institution.
                                                    45
Business Intelligence and Data Warehouse

Grant and Project: 
   Use the Grant and Project datablock to understand 
    the trends in grants and other sponsored research 
    projects, and to better understand and manage 
    research funding and spending.

Recruiting and Admission: 
   Recruiting and Admission datablock trends in 
    recruiting and admissions. To better manage the 
    enrollment funnel, and to understand trends in 
    financial aid awarding to new students to better 
    manage financial aid funds.
                                                        46
Business Intelligence and Data Warehouse



Workforce Turnover Summary Report: 
   Work force turnover by start/end date, gender, 
    department, employer, class and ethnicity.

Workforce Headcount Analytics: 
   Uses OLAP cube to present Workforce analytics. 
    Comes with several dimensions.




                                                      47
Business Intelligence and Data Warehouse



Graduation Completion: 
   The Graduation Completion datablock can be 
    used to understand graduation trends, and to 
    monitor and improve graduation rates.

Operating Ledger: 
   The Operating Ledger datablock can be used to 
    understand the trends in operating expenses and 
    revenue to help you to better plan and forecast.


                                                     48
Business Intelligence and Data Warehouse



Program Enrollment Trends: 
   Uses OLAP cube to present program enrollment 
    trends. Several dimensions are included. 




                                                    49
Business Intelligence and Data Warehouse

Twelve project ‘success’ factors to remember:
    Build a system the customer can use ‐ Think: 
     Customer oriented results ‐ quick, meaningful, 
     clear

    Answer problems that keep coming up during 
     conversations... [e.g.] Student Retention & 
     Graduation Rates

    Big picture is Important, but... create value now.

    Don't push people into a project, create a project 
     customers find value in
                                                           50
Business Intelligence and Data Warehouse

Twelve project ‘success’ factors to remember:
    Analytical efforts provide insight into solving the 
     problems – knowing the difference in what is 
     pushing/pulling a project (Discovery vs. Economic)

    Did you hear the customer? Did you arrive at a 
     consensus? Did you use the KIS (keep it simple) 
     method? Did you engage the customer in a review? 
     Did you tell friends (expand its value)

    Feedback... user experience 

    If you lost your audience... why, then fix (change) 
     the direction                                        51
Business Intelligence and Data Warehouse

Twelve project ‘success’ factors to remember:
    Truth and Transparency in the data, the collection 
     methods, the logic in any transformation = 
     competence and value to the customer 

    No one cares about a personal ego, the technology, 
     or commitment ‐ What is the customers viewpoint = 
     What's the product and What's in it for them?

    Measure and cost out the project including human 
     resources (time & energy)

    Never give up. One failure does not equal the 
     abandonment of a project                            52
Business Intelligence and Data Warehouse




   Q&A ?


                                           53
Business Intelligence and Data Warehouse

 Master Note for Streams Recommended Configuration [ID 418755.1]

 Streams Secure Queues & Using DBMS_STREAMS_ADM.SET_UP_QUEUE to Setup 
  the Secure Queue [ID 230902.1]

 Streams Support for Compression [ID 763997.1]

 How To Exclude A Table From Schema Capture And Replication When Using 
  Schema Level Streams Replication [ID 239623.1]

 How To Configure Streams Real‐Time Downstream Environment [ID 753158.1]

 How To Setup Schema Level Streams Replication with a Downstream Capture 
  Process with Implicit Log Assignment [ID 733691.1]

 How To Access Streams Or Advanced Queuing Information From The 10.2 
  Dbconsole [ID 336061.1]

 Banner Operational Data Store 8.2 Handbook / Architecture 


                                                                             54
Business Intelligence and Data Warehouse


 11gR2 Streams Concepts and Administration ‐ e17069.pdf

 11gR2 Streams Replication Administrators guide ‐ e10705.pdf

 11gR2 Streams Advanced Queuing users guide ‐ e11013.pdf

 11gR2 Oracle Database Warehouse Builder ‐ Concepts ‐ e10581.pdf

 11gR2 Oracle Database Warehouse Builder Release Notes ‐ e10585.pdf

 11gR2 Oracle Warehouse Builder Data Modeling ‐ ETL ‐ Data Quality guide ‐ e10935.pdf

 BPRA Upgrades ‐ Oracle 11g/OWB 11g, PM App Dependencies, Jim Carter, Brian Large: 
  http://www.edu1world.org/CommonsBI/wiki/document/4754

 Post‐Installation Steps for Oracle Warehouse Builder 11g Release 2 (11.2.0.2) 
  http://download.oracle.com/docs/cd/E11882_01/relnotes.112/e10585/toc.htm




                                                                                   55
Business Intelligence and Data Warehouse

Contact Information:
    Greg Turmel
    Sr. Database Administrator
    Office of Information Technology
    Tennessee Board of Regents
    1415 Murfreesboro Rd. #358
    Nashville, TN. 37217

    615.366.4467 (Office)
    615.365.1598 (Fax)
    http://itinfo.tbr.edu (IT website)
    http://twitter.com/datahaulr
    http://www.linkedin.com/in/gturmel
    http://www.slideshare.net/gturmel
    http://itinfo.tbr.edu/itinfo/tiki‐download_file.php?fileId=515
                                                                     56

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