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Case Study #1 :

    -Biotechnology startup company from France
    -International development axes
                #1 : markets
               # 2 : production
               # 3 : technology / R&D



1
ABCAR DIC PRocess: a French biotechnology
 startup with many different markets.




http://www.abcar-dic.com/index.php?id_site=2&id_page=
2
Applications of Technology :
- Rice : improve quality (and retail price) of upon harvest
  [Markets : Thai, Vietnam rice processors, world’s 2nd & 3rd]
- Oil extraction (palm…) : with application on biofuels,
  etc. [Markets : Indonesia, Malaysia]
- Fruit and vegetable drying :
   - For food industry : high quality ice creams, etc
   - For food retail : create range of fruits and veggie snacks


- Baby powdered milk : bacteria destruction & vitamin
  preservation.

   3
Summary of              Rice                Oil extraction           Food                Baby
markets:                                                                             powdered milk
Market       A few Asian countries ; a      A few Industrial   Many possible         A handful of
             handful of actors ; large      users only :       actors , many         actors
             potential mkt                  easy to            markets               worldwide
                                            negotiate          either 80/20          (Nestle, Mead
                                            (Mitsubishi        rule or chose         Johnson…), with
                                            Corp…) ; large     easiest SUPPLY        strong
                                            potential mkt      ‘LANE’                technology
                                                                                     culture
Critical     Achieve long R&D in                               Achieve control of    Capacity to achieve
success      collaboration with powerful                       supply of raw         quality
factor       actors having poor                Ditto           materials /           requirements of
             technology culture, and a                         capacity to deliver   clients during test
             different business culture                        required quantities   phase
             (Asia, mass market, low                           to supermarkets…
             emphasis on quality…)
Type of      ALLIANCE with Powerful            Ditto           JV with (1)           CONTRACT
partnershi   technology broker familiar                        farmers, (2)          (technology
p for        with rice industry and Asian                      wholesaler of         transfer) with 1
             culture (=> Mitsubishi
O’seas                                                         fresh                 of these world
             Corporation)
activities                                                     fruits/veggies,       leaders (
    4
                                                               (3) distribution      royalties)
                                                               contract with
Innovation Strategy of ABCAR

Goal : for each major application (rice, oil
  extraction, fruits/veggie, powdered milk) , (1)
  market research, (2) identify & negotiate with
  potential partners.
Constraint : the company is a startup, therefore
  has limited resources for its int’l strategy.
Therefore…


5
PROBLEM : too many possible applications/markets!!!

              Supply           Processing Factory                    Final market :
                                                                     Supermarkets
                                                                  (Europe, USA, Asia)
       Sept
       Sept
              Nov.




                                                                       fruit snacks
                           Where to locate ?
                           1- cheap labor?
                           2- presence of local J.V. partner
                       ?   3- Low transport cost (raw material)
                           4- Low transport cost (finished product) Requirements :
                                                                -Steady supply over the year
                                                                -Flexibility (quantities)
  Innovative contract with farmers :
  Pre-purchase harvest

   6
[…]                            H.Q. (France)

                            Rep. Office in ASIA :
           (1) Booming region (market + sourcing)
           (2) Location in MALAYSIA : centre of Asia, presence in key
               markets (oil), presence of multinationals (Nestle)
                Rice :      Palm Oil :    Fruits &     Powdered
                                          Veggies:       Milk

Identify Decision Maker :
Timing : complementarity with other party’s « strategic clock » (competition on
market, individual’s carreer moves…)
Fit technology / « client »’s market .

Negotiation Process:
FIT: fine-tune match between technology offered & other party’s needs
Marketing strategy TRIAL & ERROR : eg Fruits & Veggies : product in its retail
form OR for INDUSTRIAL usage (Hagen Daazs…)
7
[powdered milk]




8
March                                 March          March               March                  March
  2005                                  2006           2007                2008                   2009


          -very     interested     in                    -Sends     engineer     to
          technology ;                                   French      startup     tp
          -Executive      has     no                     evaluate facilties and
          authority to recommend                         technology
          to H.Q. (USA, Indiana).                        -Start           technical
              Result : only info                         exchanges betw. R&D
          Xchange on Technology                          units (France- Indiana)



1st meeting
BMS Q.C.                                        Executive                        Commission
                                                becomes Head                                      Technology
executive,                                                                       large study on
                                                of Q.C. at H.Q.                                   transfer
Philippines                                                                      BMS milk         contract?
factory Technology transfer :                                                    powders .

   -French startup grants right to build machines using its technology ; no
   investment required.
   -French startup receives royalty [ x % per ton of milk processed in each factory
   worldwide]
    9
[powdered milk]
(1) Client evaluates technology :
                             Modify technology    Modify technology



                  test      test           test


                                                                            time



H.Q. (France)                                           Contract
                                                  ( technology transfer)
  H.Q. (Mead
                                       Number of plant where technology is to be installed
 Johnson, USA )                        Revenue model ( $ xx /ton) * number of years
                                       Intellectual Property agreement
                                        Possible role in technology upgrade



 10
What does theory say about :
     Forms of International Behavior ?



    OUTWARD FORMS                                                                                INWARD FORMS
    Export Intermediary                                                                          Import Intermediary
    Export Agent                                  « LINKED » FORMS                               Buying Agent
    Export Direct                                 Strategic Alliance                             Import Direct
    Sales Office O’seas                           Cooperative Manuf.                             Buying Office O’seas
    Licensor O’seas                               Countertrade                                   Licensee in Home country
    Franchisor O’seas                                                                            Franchisee in Home Country
    FDI to supply                                                                                FDI to source




       11
“International Marketing – An SME perspective”. De Buca, Fletcher and Brown, Prentice Hall, 2004, p249, Fig 7.5
What does theory say about :
     The stages of Market Research process ?

                          RESEARCH PROCESS                                                  INTERNATIONAL ISSUES
                                                                                    Geography + distance
                            Problem Identification                                  Culture
                                                                                    Lack of market knowledge

                        Define Research strategy                                    Construct & Measure & Sample equivalence


                                 Data collection                                    Secondary data :
                                                                                    (accuracy, comparability, reliability, source)
                                                                                     Primary data :
                                                                                    researcher and respondent bias


                        Analysis and Interpretation                                 Results : comparability & local biases

                             Disseminate results                                    Avoid Culturally offensive conclusions




       12
“International Marketing – An SME perspective”. De Buca, Fletcher and Brown, Prentice Hall, 2004, p162, Fig 6.1
Problems with secondary data : the most important
     sources of information by country, by order of importance.

                JAPAN                             S’pore                          TAIWAN                        KOREA
      Customers                         Government                        Customers                      Customers
      Govt                              Political contacts                In-house surveys               In-house surveys
      In-house surveys                  In-house surveys                  Competitors                    Personal contacts
      Personal contacts                 Customers                         Govt                           Business contacts
      Local Surveys                     Business contacts                 Personal contacts              Political contacts


                   HK                              China                             Etc …
      Customers                         Customers
      Personal contacts                 Political contacts
      In-house surveys                  Newspapers
      Trade Associations                Personal contacts
      Magazines                         Magazines
      Business contacts




       13
“International Marketing – An SME perspective”. De Buca, Fletcher and Brown, Prentice Hall, 2004, p173
Challenges against accurate data :

    1- lack of local resources and skills (developing countries )

    2- Official sources can be trusted?
    China : complex, multi-level, vertical reporting system encourages optimistic
    reporting of economic data


    3-Information kept secret by competitors.
    China : why is cost of freeze drying so cheap ?



    4- Hidden barriers to entry.
    Japan : why is it difficult to introduce technology?

         The case of Bluetooth Watch for children at Tokyo Disneyland
       14
“International Marketing – An SME perspective”. De Buca, Fletcher and Brown, Prentice Hall, 2004, p175
Case Study #2

     -I.C.T. startup company from France
     - development axes
               #1 : markets
               # 2 : production
               # 3 : technology / R&D



15
The company, its technology and
               products
Stage 1 : a simple watch for young children

Stage 2 : a bluetooth/wifi watch for value added
   services (education, entertainment)
Stage 3 : a social network for young children
Breakthrough stage 4 : Internet access security
( corporate & consumer markets)
16
Stage 1 : A time-teaching watch for children
          below 6 yrs of age
    Traditional analog or digital displays are not
    adapted to young children’s psychology of time
    (positioning oneself in time eg at one precise
    moment of the day ; understanding of ‘time
    budget’, eg the ‘amount’ of time available before
    going to bed).


                                                 An original time display technology :

                                                - key moments’ in the day (meal, shower, nap, play,
                                                bus ride, study...), a combination of 2 pictograms :
                                                • activity (a pillow for the nap...)
                                                • phase of the day (a round and shining sun at
                                                noon...).
The child : (1) memorises sequence of activities, (2) capable of anticipating which
activity comes next, (3) estimate the time remaining before next activity starts.
(1) Laboratoire de psychologie expérimentale,
       17
(2) U.P.R.E.S. E.A. 2114, Université François Rabelais, Tours, France.
children <6 yrs : the market

An attractive market.
From TV to toy industry, from food to consumer electronics companies, the market
for young children (less than 6 years old) has tremendous attraction : the market
size (75Mn children between 3 and 6 years of age in the developed world only ), its
very high annual renewal rate (30% per year ... hence preventing saturation) and
the increasing share of their budget that middle classes are spending on their
children’s welfare, leisure, education.
           Market size (developed countries)                                    75 Mn

           Market yearly renewal rate                                           30%

           Amount spent annually on child < 6 years old ()                      $7000

         [1]   US DOA 2004 (Department of Agriculture) :


                                                             Very little innovation...




18
Estimating the market …




19
Stage 2 : Bluetooth/wifi watch


Cause : Make pictograms customizable from a PC



Unplanned result : INNOVATION


http://en.prim-time.fr/http://en.prim-time.fr/




                           Sets ALARM (buzz, SMS) when out of range
 20
DOMOTICS sensor

          Sensors at hazardous spots




21
Similar concepts
(1) Map-based location

                          (3) ‘PROXIMITY’ monitoring




     GPS + 3G
     Cellphone for kids
                          Bluetooth /        RFID
                          Wifi
                                          (2) Input/Output
                                          monitoring


                                               NFC (RFID)
                                               Wearable
                                               TAG
22
Sensors at
     Sensor
                     hazardous spots




     WARNING
     GATE
               GSM
                                WARNING
                                GATE




23
Partenaire Finland




24
Stage 3 : a social network for young children




                                  http://www.iht.com/bin/printfriendly.php?id=7914803
25
Stage 3 : a social network for young children



                             Educatif

                             Ludique
                              Espace publicitaire
                    http://en.prim-time.fr/




26
Stage 4 : access authentication to internet, information
systems




27
Summary of markets:
              Pictogram watch       Bluetooth Watch           Social site       Internet access
                                                                                    control



Market /      Worldwide /         Worldwide /           Worldwide /            Worldwide :
channels      Supermarkets,       bundling with         pay-per-click          large
              ecommerce,          telcos; White-label ; revenue model          corporations ;
              timepiece retailers                                              social networks
              / royalties                                                      (Facebook, …)
Market size   1 Mn/y * €15 net     3 Mn/y * €10 net        (eyeball-based      €100K - €1Mn
              margin + royalties   margin                  revenue)            per corporate
                                                                               client
Technology    Fully owned /        Fully owned / major     Fully owned ;       Fully owned /
+location +   minor                devel. ahead            webdesigners        central database
Production    development          (diabetes, …) ;         (anywhere :         to be located in
              ahead .              partners in any         labor-cost basis)   tax friendly area.
              Production : OEM     developed country.      ; worldwide
              (no IP risk)         Production : OEM (      partners with
                                   IP /cost arbitration)   original content
  28
USING A COMPANY OWNED SALES FORCE

• Advantages                              • Disadvantages

      – far greater control over sales       – relatively larger resource
        and marketing effort                   commitment
      – facilitates formation of closer      – higher exit costs
        manufacturer-customer
        relationships                        – increased exposure to
      – can be used to identify and            unexpected changes in
        exploit new international              political/social environment
        marketing opportunities                of host country




29

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The key stages of the market research process according to theory are:1. Problem Identification 2. Define Research Strategy3. Data Collection4. Analysis and Interpretation 5. Disseminate ResultsSome international issues that need consideration at each stage include geography/distance, culture, lack of market knowledge, secondary data accuracy/comparability/reliability, sampling equivalence, researcher and respondent bias, and ensuring results comparability accounting for local biases

  • 1. Case Study #1 : -Biotechnology startup company from France -International development axes #1 : markets # 2 : production # 3 : technology / R&D 1
  • 2. ABCAR DIC PRocess: a French biotechnology startup with many different markets. http://www.abcar-dic.com/index.php?id_site=2&id_page= 2
  • 3. Applications of Technology : - Rice : improve quality (and retail price) of upon harvest [Markets : Thai, Vietnam rice processors, world’s 2nd & 3rd] - Oil extraction (palm…) : with application on biofuels, etc. [Markets : Indonesia, Malaysia] - Fruit and vegetable drying : - For food industry : high quality ice creams, etc - For food retail : create range of fruits and veggie snacks - Baby powdered milk : bacteria destruction & vitamin preservation. 3
  • 4. Summary of Rice Oil extraction Food Baby markets: powdered milk Market A few Asian countries ; a A few Industrial Many possible A handful of handful of actors ; large users only : actors , many actors potential mkt easy to markets worldwide negotiate either 80/20 (Nestle, Mead (Mitsubishi rule or chose Johnson…), with Corp…) ; large easiest SUPPLY strong potential mkt ‘LANE’ technology culture Critical Achieve long R&D in Achieve control of Capacity to achieve success collaboration with powerful supply of raw quality factor actors having poor Ditto materials / requirements of technology culture, and a capacity to deliver clients during test different business culture required quantities phase (Asia, mass market, low to supermarkets… emphasis on quality…) Type of ALLIANCE with Powerful Ditto JV with (1) CONTRACT partnershi technology broker familiar farmers, (2) (technology p for with rice industry and Asian wholesaler of transfer) with 1 culture (=> Mitsubishi O’seas fresh of these world Corporation) activities fruits/veggies, leaders ( 4 (3) distribution royalties) contract with
  • 5. Innovation Strategy of ABCAR Goal : for each major application (rice, oil extraction, fruits/veggie, powdered milk) , (1) market research, (2) identify & negotiate with potential partners. Constraint : the company is a startup, therefore has limited resources for its int’l strategy. Therefore… 5
  • 6. PROBLEM : too many possible applications/markets!!! Supply Processing Factory Final market : Supermarkets (Europe, USA, Asia) Sept Sept Nov. fruit snacks Where to locate ? 1- cheap labor? 2- presence of local J.V. partner ? 3- Low transport cost (raw material) 4- Low transport cost (finished product) Requirements : -Steady supply over the year -Flexibility (quantities) Innovative contract with farmers : Pre-purchase harvest 6
  • 7. […] H.Q. (France) Rep. Office in ASIA : (1) Booming region (market + sourcing) (2) Location in MALAYSIA : centre of Asia, presence in key markets (oil), presence of multinationals (Nestle) Rice : Palm Oil : Fruits & Powdered Veggies: Milk Identify Decision Maker : Timing : complementarity with other party’s « strategic clock » (competition on market, individual’s carreer moves…) Fit technology / « client »’s market . Negotiation Process: FIT: fine-tune match between technology offered & other party’s needs Marketing strategy TRIAL & ERROR : eg Fruits & Veggies : product in its retail form OR for INDUSTRIAL usage (Hagen Daazs…) 7
  • 9. March March March March March 2005 2006 2007 2008 2009 -very interested in -Sends engineer to technology ; French startup tp -Executive has no evaluate facilties and authority to recommend technology to H.Q. (USA, Indiana). -Start technical Result : only info exchanges betw. R&D Xchange on Technology units (France- Indiana) 1st meeting BMS Q.C. Executive Commission becomes Head Technology executive, large study on of Q.C. at H.Q. transfer Philippines BMS milk contract? factory Technology transfer : powders . -French startup grants right to build machines using its technology ; no investment required. -French startup receives royalty [ x % per ton of milk processed in each factory worldwide] 9
  • 10. [powdered milk] (1) Client evaluates technology : Modify technology Modify technology test test test time H.Q. (France) Contract ( technology transfer) H.Q. (Mead Number of plant where technology is to be installed Johnson, USA ) Revenue model ( $ xx /ton) * number of years Intellectual Property agreement Possible role in technology upgrade 10
  • 11. What does theory say about : Forms of International Behavior ? OUTWARD FORMS INWARD FORMS Export Intermediary Import Intermediary Export Agent « LINKED » FORMS Buying Agent Export Direct Strategic Alliance Import Direct Sales Office O’seas Cooperative Manuf. Buying Office O’seas Licensor O’seas Countertrade Licensee in Home country Franchisor O’seas Franchisee in Home Country FDI to supply FDI to source 11 “International Marketing – An SME perspective”. De Buca, Fletcher and Brown, Prentice Hall, 2004, p249, Fig 7.5
  • 12. What does theory say about : The stages of Market Research process ? RESEARCH PROCESS INTERNATIONAL ISSUES Geography + distance Problem Identification Culture Lack of market knowledge Define Research strategy Construct & Measure & Sample equivalence Data collection Secondary data : (accuracy, comparability, reliability, source) Primary data : researcher and respondent bias Analysis and Interpretation Results : comparability & local biases Disseminate results Avoid Culturally offensive conclusions 12 “International Marketing – An SME perspective”. De Buca, Fletcher and Brown, Prentice Hall, 2004, p162, Fig 6.1
  • 13. Problems with secondary data : the most important sources of information by country, by order of importance. JAPAN S’pore TAIWAN KOREA Customers Government Customers Customers Govt Political contacts In-house surveys In-house surveys In-house surveys In-house surveys Competitors Personal contacts Personal contacts Customers Govt Business contacts Local Surveys Business contacts Personal contacts Political contacts HK China Etc … Customers Customers Personal contacts Political contacts In-house surveys Newspapers Trade Associations Personal contacts Magazines Magazines Business contacts 13 “International Marketing – An SME perspective”. De Buca, Fletcher and Brown, Prentice Hall, 2004, p173
  • 14. Challenges against accurate data : 1- lack of local resources and skills (developing countries ) 2- Official sources can be trusted? China : complex, multi-level, vertical reporting system encourages optimistic reporting of economic data 3-Information kept secret by competitors. China : why is cost of freeze drying so cheap ? 4- Hidden barriers to entry. Japan : why is it difficult to introduce technology? The case of Bluetooth Watch for children at Tokyo Disneyland 14 “International Marketing – An SME perspective”. De Buca, Fletcher and Brown, Prentice Hall, 2004, p175
  • 15. Case Study #2 -I.C.T. startup company from France - development axes #1 : markets # 2 : production # 3 : technology / R&D 15
  • 16. The company, its technology and products Stage 1 : a simple watch for young children Stage 2 : a bluetooth/wifi watch for value added services (education, entertainment) Stage 3 : a social network for young children Breakthrough stage 4 : Internet access security ( corporate & consumer markets) 16
  • 17. Stage 1 : A time-teaching watch for children below 6 yrs of age Traditional analog or digital displays are not adapted to young children’s psychology of time (positioning oneself in time eg at one precise moment of the day ; understanding of ‘time budget’, eg the ‘amount’ of time available before going to bed). An original time display technology : - key moments’ in the day (meal, shower, nap, play, bus ride, study...), a combination of 2 pictograms : • activity (a pillow for the nap...) • phase of the day (a round and shining sun at noon...). The child : (1) memorises sequence of activities, (2) capable of anticipating which activity comes next, (3) estimate the time remaining before next activity starts. (1) Laboratoire de psychologie expérimentale, 17 (2) U.P.R.E.S. E.A. 2114, Université François Rabelais, Tours, France.
  • 18. children <6 yrs : the market An attractive market. From TV to toy industry, from food to consumer electronics companies, the market for young children (less than 6 years old) has tremendous attraction : the market size (75Mn children between 3 and 6 years of age in the developed world only ), its very high annual renewal rate (30% per year ... hence preventing saturation) and the increasing share of their budget that middle classes are spending on their children’s welfare, leisure, education. Market size (developed countries) 75 Mn Market yearly renewal rate 30% Amount spent annually on child < 6 years old () $7000 [1] US DOA 2004 (Department of Agriculture) : Very little innovation... 18
  • 20. Stage 2 : Bluetooth/wifi watch Cause : Make pictograms customizable from a PC Unplanned result : INNOVATION http://en.prim-time.fr/http://en.prim-time.fr/ Sets ALARM (buzz, SMS) when out of range 20
  • 21. DOMOTICS sensor Sensors at hazardous spots 21
  • 22. Similar concepts (1) Map-based location (3) ‘PROXIMITY’ monitoring GPS + 3G Cellphone for kids Bluetooth / RFID Wifi (2) Input/Output monitoring NFC (RFID) Wearable TAG 22
  • 23. Sensors at Sensor hazardous spots WARNING GATE GSM WARNING GATE 23
  • 25. Stage 3 : a social network for young children http://www.iht.com/bin/printfriendly.php?id=7914803 25
  • 26. Stage 3 : a social network for young children Educatif Ludique Espace publicitaire http://en.prim-time.fr/ 26
  • 27. Stage 4 : access authentication to internet, information systems 27
  • 28. Summary of markets: Pictogram watch Bluetooth Watch Social site Internet access control Market / Worldwide / Worldwide / Worldwide / Worldwide : channels Supermarkets, bundling with pay-per-click large ecommerce, telcos; White-label ; revenue model corporations ; timepiece retailers social networks / royalties (Facebook, …) Market size 1 Mn/y * €15 net 3 Mn/y * €10 net (eyeball-based €100K - €1Mn margin + royalties margin revenue) per corporate client Technology Fully owned / Fully owned / major Fully owned ; Fully owned / +location + minor devel. ahead webdesigners central database Production development (diabetes, …) ; (anywhere : to be located in ahead . partners in any labor-cost basis) tax friendly area. Production : OEM developed country. ; worldwide (no IP risk) Production : OEM ( partners with IP /cost arbitration) original content 28
  • 29. USING A COMPANY OWNED SALES FORCE • Advantages • Disadvantages – far greater control over sales – relatively larger resource and marketing effort commitment – facilitates formation of closer – higher exit costs manufacturer-customer relationships – increased exposure to – can be used to identify and unexpected changes in exploit new international political/social environment marketing opportunities of host country 29