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PRSA
May 1, 2009



                               THE DIGITAL AGE
                               COMMUNICATOR


Don Spetner
Executive Vice President, Corporate Affairs
Korn/Ferry International
MY LIFE IN LOGOS
CORPORATE
                    EXPERIENCE




                                            9 Years at Korn/Ferry
8 Years at Nissan




                    3 years at SunAmerica
COMMUNICATIONS SEARCH
     EXPERIENCE
Words of Wisdom
PROFOUND SHIFT TAKING PLACE
The
 Old
Model
The
                                Old
                              Strategy
                  Employees
   Targeted
Communication     Industry
  Campaigns       Analysts
                  Security
                  Analysts

                              “Gatekeepers”
                  Media

                Customers
The
 New
Model
NEW DYNAMICS    WHO NEEDS MEDIA?




    One Million Followers on
WHAT YOU DO IS MORE
NEW DYNAMICS   IMPORTANT THAN WHAT
               YOU SAY!




 Michael
               Michael
 Phelps
               Richards
NEW DYNAMICS   DIGITAL IS FOREVER
NEW DYNAMICS Every Brand is at Risk




      Domino’s            Comcast
ications
               o mmun d!
    porate C e-Define
Cor
        e i ng R
    Is B
BACK IN THE DAY

“Above the
Times Have Changed




•J&J took six days to announce the recall

•Six additional people died after the first victim
New World Realities




                             I've already told you about personnel trouble
                             inside all-shook-up NBC. Now I'm told that
eBay PR chief bullshits      Ben Silverman is holding a big meeting at his
                             new Pacific Palisades home for all the top NBC
own staff on layoffs



                   Editorial: John Thain and
                   his golden commode
THE GOOD NEWS


 1.   Advertising is no longer
       king


 2. PR/Communications is in
     the power seat


 3. Corporations will pay for
     good communications
FORTUNE 200
   CHIEF COMMUNICATIONS OFFICER
       2008 Average Compensation

                    $ 357,000
 BASE SALARY:

                    $ 262,000
 CASH BONUS:

                    $ 480,000
 EQUITY GRANT:



AVERAGE ANNUAL COMP: $1,099,000
THE TALENT DILEMMA
OLD SCHOOL STILL RULES




The top communications job demands
experience, judgment and a keen
understanding of business.
LAYOFFS
  Judgment Calls


  •   20% decline in revenue
  •   10% headcount reduction planned
  •   Meeting held to identify cuts
  •   Rumors flying internally
  •   Can’t notify all parties in U.S. for two weeks
  •   European layoffs will take longer
  •   Another round is possible – won’t know for 8 weeks

Do we wait two weeks to announce anything?
Should we hold an open Town Hall Call?
Should we issue a press release?
How do we control the message?
Judgment Calls


Product Liability: C22 Van


                         •Class action suit
•Self-Combusting
                         •18 State Attorney Generals
•Four Recalls
                         •ABC World News
•Slow-burning fires
                         •NY Times; Major News
•No clear fix
                         •Demand for “buyback”
•No injuries or deaths
                         •Buyback: $180 Million
•No legal requirement
                         •32,000 on the road
  to recall
Judgment Calls

    High Profile Judgment Calls can
        Define a CEO’s Legacy




•Complex issues
•Tense room
•Conflicting viewpoints
•High visibility/high risk decisions
•Digital is Forever
OLD SCHOOL STILL RULES, BUT……




  But it also demands a tech “nerd”
  who understands the brave new
  digital world.
Senior management
  is grappling with
digital


                      Our intranet sucks.      What’s our
                       Why isn’t it more    Social networking
                        like Facebook?         Strategy?
   Should we let
   our employees
       Blog?




                                            Who should drive
                                              our digital
                                            communications
                                              strategy?
EMERGING DEMAND FOR
 DIGITAL MEDIA SKILLS


                        LATEST
               Director of Internal Comms
   JOB:
               $200 - $225K
   COMP:
               Los Angeles
   LOCATION:

   COMMENT: “The current guy in the
            doesn’t get the digital
ADVICE

Embrace the digital     Master the
     world            business world
FINAL THOUGHT: YOU CAN
TEACH AN OLD DOG NEW TRICKS




      The Hobson and Holtz Report - Podcast #439: April 13, 2009
               Posted on April 13, 2009 at 9:09 pm (UK)
                in: For Immediate Release

                                       Korn/Ferry EVP of Corporate
                                       Affairs, Don Spetner, advises
                                       PR Job Seekers on Job
                                       Hunting in a Recession.Get the
                                       podcast: http://bit.ly/alMUH
PRSA
May 1, 2009



                               THE DIGITAL AGE
                               COMMUNICATOR


Don Spetner
Executive Vice President, Corporate Affairs
Korn/Ferry International

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Don Spetner_Korn/Ferry

  • 1. PRSA May 1, 2009 THE DIGITAL AGE COMMUNICATOR Don Spetner Executive Vice President, Corporate Affairs Korn/Ferry International
  • 2. MY LIFE IN LOGOS
  • 3. CORPORATE EXPERIENCE 9 Years at Korn/Ferry 8 Years at Nissan 3 years at SunAmerica
  • 8. The Old Strategy Employees Targeted Communication Industry Campaigns Analysts Security Analysts “Gatekeepers” Media Customers
  • 10. NEW DYNAMICS WHO NEEDS MEDIA? One Million Followers on
  • 11. WHAT YOU DO IS MORE NEW DYNAMICS IMPORTANT THAN WHAT YOU SAY! Michael Michael Phelps Richards
  • 12. NEW DYNAMICS DIGITAL IS FOREVER
  • 13. NEW DYNAMICS Every Brand is at Risk Domino’s Comcast
  • 14. ications o mmun d! porate C e-Define Cor e i ng R Is B
  • 15. BACK IN THE DAY “Above the
  • 16. Times Have Changed •J&J took six days to announce the recall •Six additional people died after the first victim
  • 17. New World Realities I've already told you about personnel trouble inside all-shook-up NBC. Now I'm told that eBay PR chief bullshits Ben Silverman is holding a big meeting at his new Pacific Palisades home for all the top NBC own staff on layoffs Editorial: John Thain and his golden commode
  • 18. THE GOOD NEWS  1. Advertising is no longer king  2. PR/Communications is in the power seat  3. Corporations will pay for good communications
  • 19. FORTUNE 200 CHIEF COMMUNICATIONS OFFICER 2008 Average Compensation $ 357,000 BASE SALARY: $ 262,000 CASH BONUS: $ 480,000 EQUITY GRANT: AVERAGE ANNUAL COMP: $1,099,000
  • 21. OLD SCHOOL STILL RULES The top communications job demands experience, judgment and a keen understanding of business.
  • 22. LAYOFFS Judgment Calls • 20% decline in revenue • 10% headcount reduction planned • Meeting held to identify cuts • Rumors flying internally • Can’t notify all parties in U.S. for two weeks • European layoffs will take longer • Another round is possible – won’t know for 8 weeks Do we wait two weeks to announce anything? Should we hold an open Town Hall Call? Should we issue a press release? How do we control the message?
  • 23. Judgment Calls Product Liability: C22 Van •Class action suit •Self-Combusting •18 State Attorney Generals •Four Recalls •ABC World News •Slow-burning fires •NY Times; Major News •No clear fix •Demand for “buyback” •No injuries or deaths •Buyback: $180 Million •No legal requirement •32,000 on the road to recall
  • 24. Judgment Calls High Profile Judgment Calls can Define a CEO’s Legacy •Complex issues •Tense room •Conflicting viewpoints •High visibility/high risk decisions •Digital is Forever
  • 25. OLD SCHOOL STILL RULES, BUT…… But it also demands a tech “nerd” who understands the brave new digital world.
  • 26. Senior management is grappling with digital Our intranet sucks. What’s our Why isn’t it more Social networking like Facebook? Strategy? Should we let our employees Blog? Who should drive our digital communications strategy?
  • 27. EMERGING DEMAND FOR DIGITAL MEDIA SKILLS LATEST Director of Internal Comms JOB: $200 - $225K COMP: Los Angeles LOCATION: COMMENT: “The current guy in the doesn’t get the digital
  • 28. ADVICE Embrace the digital Master the world business world
  • 29. FINAL THOUGHT: YOU CAN TEACH AN OLD DOG NEW TRICKS The Hobson and Holtz Report - Podcast #439: April 13, 2009 Posted on April 13, 2009 at 9:09 pm (UK) in: For Immediate Release Korn/Ferry EVP of Corporate Affairs, Don Spetner, advises PR Job Seekers on Job Hunting in a Recession.Get the podcast: http://bit.ly/alMUH
  • 30. PRSA May 1, 2009 THE DIGITAL AGE COMMUNICATOR Don Spetner Executive Vice President, Corporate Affairs Korn/Ferry International