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scale,[object Object],service design at ,[object Object],19th November 2009,[object Object]
Why scale?,[object Object]
Scale matters,[object Object]
Designing for scale (from small to big)Designing at scale (where small = big),[object Object]
Designers aren’t good at it,[object Object],http://www.flickr.com/photos/pinkangelbabe/345806508/,[object Object]
Scale’s different in services,[object Object]
What can design bring to the scale conversation?,[object Object]
What can design learn from the scale conversation?,[object Object]
Service Design Thinks 2 - Service Design at Scale -Intro
Service Design Thinks 2 - Service Design at Scale -Intro
Service Design Thinks 2 - Service Design at Scale -Intro
Service Design Thinks 2 - Service Design at Scale -Intro
Service Design Thinks 2 - Service Design at Scale -Intro

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Service Design Thinks 2 - Service Design at Scale -Intro

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Notes de l'éditeur

  1. Small is interestingBig is always important because it means more people and stuff is affectedBig things make a differencsLots of different types of big
  2. Designers don’t scale – engineers do, mathematicians do, investors do, business people do, lots of people doDesigners like to work in small teams, in small companiesDesigners like to focus in on their worldThey like to try and hold it all in their headsEven in complex contexts like services
  3. Its about peopleIt’s about personalisationIt’s about flexibilityIt’s about networksSystemsReproduction isn’t a single point