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Doing Business in India
      Strategic and Practical Considerations




                                   September 24th, 2008



                                        Presented by


        Anil Kumar, Managing Director; email: akumar@virtusglobal.com

420 Lexington Avenue . Suite 300 . New York, NY 10170 . 212-297-6107 . www.virtusglobal.com
Strategic Framework

                                         • Sustainable Advantages
     Do I need to leverage India?        • Changing Global Economy
                                         • Future Growth of India


                                         • Organization Design
    How can I create an India Entry      • Finding Partners
               Strategy?                 • Implementation


                                         • Statutory Compliance
                                         • Due Diligence
    How do I manage risks in India?
                                         • Legal Aspects
                                         • Risk Management


                                          • Culture & Communication
 How do I grow my operations in India?    • Creating Incentives
                                          • Monitoring Investment


                               Page 1
Creating an India Entry Roadmap




  Stage 1: Create            Stage 2: Design            Stage 3:
  Strategy                   Phase                      Implement
     • Market Study/            • Operating Model          • Business Setup
       Industry Assessment      • Organization Design      • Statutory and Legal
     • Competitive                                           Requirements
                                • Partner Selection
       Landscape Analysis                                  • Risk Management
                                • Preparing Key
     • Feasibility                Stakeholders             • People
       Assessment               • Legal & Regulatory       • Infrastructure
     • Market Positioning         Setup                    • Employer Value
     • Investment               • Investment                 Proposition
       Strategy                   Structuring              • Funding
     • Location                 • Partner Due
       Assessment                 Diligence




                                Page 2
Strategic Framework

                                         • Sustainable Advantages
     Do I need to leverage India?        • Changing Global Economy
                                         • Future Growth of India


                                         • Organization Design
    How can I create an India Entry      • Finding Partners
               Strategy?                 • Implementation


                                         • Statutory Compliance
                                         • Due Diligence
    How do I manage risks in India?
                                         • Legal Aspects
                                         • Risk Management


                                          • Culture & Communication
 How do I grow my operations in India?    • Creating Incentives
                                          • Monitoring Investment


                               Page 3
Why India?

   Educated, English-speaking populace of young workers

   Democratic and business-friendly government

   Low cost structure

   Eager and savvy consumer market with growing buying potential




                                 Page 4
India is One of the World’s Top Investment Destinations
                                                                                                                               2007 Global Services Location Index
                                                          2007 Global Retail Development Index (GRDI)
                                    100
… India is the top
                                                                                                                      India            3.2                  2.3           1.4
destination in the
                                              80
AT Kearney Global                                                                                                     China           2.9                2.3             1.4
Retail Development
                        GRDI Score



Index (2007)                                  60                                                                  Malaysia            2.8         1.3             2

                                                                                                                  Thailand             3.2            1.2         1.6
                                              40
                                                                                                                      Brazil         2.6           1.8            1.5
Services sector                               20
attracted interest of                                                                                            Indonesia             3.3               1.5       1.1
major global players                           0
                                                                                                                      Financial structure                People and skill availablity
and large                                          India Russia Vietnam Ukraine China      Chile   Latvia             Business environment
investments are
pumped in it
                                                                           Projected GDP Growth Rates for Select Upcoming Economies
                                              8
AT Kearney has
placed India as
the most
                        GDP Growth Rate (%)




                                              6
preferable
destination for
Services sector
                                              4
(2007)…

India is expected to
                                              2
outperform its rivals
in the BRIC, in terms
of GDP growth rate,
from 2015                                     0
onwards…                                           2005-10       2010-15      2015-20         2020-25       2025-30      2030-35        2035-40          2040-45          2045-50

                                                                                  Brazil                China            India               Russia
Source: Goldman Sachs, “Dreaming with the BRICs”

                                                                                     Page 5
Foreign Direct Investments have increased rapidly

                                                                                   FDI Inflow - India: 2001-08
                                           18,000
                                                                                                                                     15,730
                                                                                  185 percent
                                                                                                                                                  12,699
                                                                                  Increase
                                           13,500
     India is ranked


                             USD Million
     second in AT
                                            9,000
     Kearney’s FDI
                                                                                                                       5,546
     confidence index                                            4,222                                 3,755
                                                                            3,134
                                            4,500                                        2,634
     (2007)

                                                         0
                                                                2001-02     2002-03      2003-04       2004-05         2005-06       2006-07    2007-08 (till
                                                                                                                                                December)

                                                                                    Net FII into India: 2001-07
                                                         18
                                                                                                                                         16.1
                                                         16
      FDI inflow for the                                 14                                                            149 percent
                                                                                                                       Increase
                                                         12
                                           USD Billion




      period 2006-07                                                                                10.2
                                                                                       10.0
                                                                                                                 9.4
                                                         10
      witnessed a growth
                                                          8                                                                    6.7
      of 185 percent over
                                                          6
      the same period last                                4
                                                                  1.8
                                                          2
      year                                                                  0.6
                                                          0
                                                                2001-02   2002-03     2003-04      2004-05   2005-06 2006-07            2007-08
                                                              * FII growth momentum was restricted because of Sub Prime Crisis in 2007-08


                                                                             Page 6
Consumer spending and household savings have grown..

                                                                                  35.9
              36


                                                                                  34.8
              34
                             Gross Domestic Savings
              32
                             Gross Domestic Investment
   % of GDP




              30


              28


              26


              24


              22
                   2000-01   2001-02   2002-03      2003-04   2004-05   2005-06   2006-07




                                           Page 7
..fuelled by several factors

   India is the 4th largest economy in the world as measured by purchasing power

   India has a consumer base of 1.2 billion people

   The youngest population of the world – hence sustainable, long term growth is
   assured

   Modern (organized) retail converging with the consumption boom will open up
   many opportunities for small and mid-size consumer companies

   Rapid growth in the number of middle class consumers




                                   Page 8
The Indian Demographic Dividend




                      Page 9
By Year 2050, India will be World’s 3rd Largest Economy

                               50,000
                               45,000
                               40,000
          US 2003 $ billions

                               35,000
                               30,000
                               25,000
                               20,000
                               15,000
                               10,000
                                5,000
                                    -
                                           na




                                                                 n
                                                         a




                                                                                               y

                                                                                              ce
                                                                                 a
                                                                        il




                                                                                                      ly
                                                S




                                                                                     K

                                                                                             an
                                                               pa

                                                                     az
                                                      di




                                                                              si
                                                U




                                                                                     U




                                                                                                   Ita
                                                                                            an
                                        hi




                                                    In




                                                                           us
                                                                     Br




                                                                                            m
                                                             Ja
                                    C




                                                                                         Fr
                                                                          R




                                                                                         er
                                                                                         G
                                  Source: Goldman Sachs, “Dreaming with the BRICs”



                                                      Page 10
Many large companies have invested into India

               POSCO to invest in building steel manufacturing    USD 12 billion
               plants and facilities in India by 2016




                                                                  USD 11 billion
                             Vodafone buys Hutch




               Plans to establish three manufacturing plants to   USD 2 billion
               produce photo-voltaic units




               Plans to spend on its development operations in    USD 1.7 billion
               India over the next four years




                                Page 11
Many large companies have invested into India


               Plans investment in private equity in Indian       USD 1 billion
               markets




               Plans investment in private equity, real estate,   USD 1 billion
               and private wealth management




               Aditya Birla Group increased its stake in Idea     USD 0.98 billion
               Cellular by acquiring 48.14-percent stake




               Mylan Laboratories acquired a majority stake
               in Matrix Laboratories                             USD 0.74 billion




                                   Page 12
India has consistently improved over the last 17 years
                                •Opportunities to enter new sectors as the reforms process opens
  Progressive Reforms Process    them up for foreign direct investment (FDI). For example, Single
                                 Brand Retail, Life and General Insurance


                                •Growing GDP and FDI, falling rates of interest and maturing capital
                                 markets creates private equity investment opportunity in
  Strong Economic Environment    infrastructure, telecom, cement, toll roads, bridges, manufacturing,
                                 technology, and pharmaceuticals


                                •Growing consumer population expands markets across sectors
                                •Opportunities to use India as a test market for clinical trials and
  Large Domestic Market
                                 developing products for the global market
                                •Growing through acquisitions of strong Indian companies across
                                 sectors


                                •Availability of raw material and highly skilled workforce
                                •Opportunities to set up manufacturing bases in India, both for fulfilling
                                 local demand, as well as for developing a global sourcing hub
  Availability of Resources     •Opportunities to set up R&D, software development and engineering
                                 centers that cater to their global operations
                                •Opportunities to set up centers for business process outsourcing
                                 Leveraging India as a source of high quality managerial talent


                                      Page 13
It has become easier to invest into India



                More sectors opened ; Equity caps raised in many other sectors Procedures
     2000 on
                simplified

                Up to 100% under Automatic Route in all sectors except
      2000
                a small negative list

                Up to 74/51/50% in 112 sectors under the
      1997
                Automatic Route 100% in some sectors


                FDI up to 51% allowed under the
      1991
                Automatic route in 35 Priority sectors

     Pre 1991   Allowed selectively up to
                40%


                                        FDI Policy Liberalization


                                            Page 14
Potential Investment Opportunities

  Information Technology
      Software and Services - $50 billion by 2008
      IT-enabled Services - $17 billion by 2008
      E-Commerce - $8.9 billion        Power                          Transmission
                                                         Roads               &
                                     Generation        $40 billion     Distribution
                                     $143 billion                     $ 116 billion
  Biotechnology
      $4.5 billion by 2010
                                                       Investment      Refineries
                                         Coal
  Retail                                                               $ 22 billion
                                                      Requirement
                                      $ 26 billion
                                                        in Energy
      $300 billion by 2010
                                                     up to 2012 and
                                                          other
  Healthcare                        Cross-Country                       Oil & Gas
                                                     Infrastructure
                                       Pipelines
                                                                      $ 100 billion
                                     $ 116 billion
      $ 16 billion potential                              Areas

  Energy
                                                                         Railways
                                        Ports
                                                      LNG Terminals     $ 15 Billion
                                     $ 20 Billion
                                                       $ 10 billion



                                        Page 15
Markets with Significant Export Potential

  Airport and Ground Handling                Mining and Mineral Processing
  Equipment                                  Equipment

  Computers and Peripherals                  Oil and Gas Field Machinery

  Education Services                         Pollution Control Equipment

  Electric Power Generation,                 Safety and Security Equipment
  Distribution and Transmission
  Equipment                                  Telecommunications
                                             Equipment
  Food Processing & Cold Storage
  Equipment                                  Textile Machinery

  Machine Tools                              Water Treatment

  Medical Equipment




                                   Page 16
Market Potential – Retail

 Potential
       The high growth projected in domestic retail demand will be fuelled by:
             The migration of population to higher income segments with increasing per capita incomes
             Increasing urbanization
             Changing consumer attitudes, especially the increasing use of credit cards
             Growth of the population in the 20 to 49 years age band

       There are retail opportunities in most product categories and for all types of
       formats:
             Food and Grocery: The largest category but largely unorganized
             Home Improvement and Consumer Durables: Over 20% p.a. CAGR estimated in the next 10
             years
             Apparel and Dining: 13% p.a. CAGR projected over 10 years

       Opportunities exist for investment in supply chain infrastructure, cold chain,
       and logistics
       India also has significant potential to emerge as a sourcing base for a wide
       variety of goods for international retail companies
             Many international retailers including Wal-Mart, GAP, JC Penney etc. are already procuring
             from India

                                            Page 17
Market Potential – Retail

 Policy
          100% FDI is allowed in Cash and Carry Wholesale formats. Franchisee
          arrangements are also permitted in retail trade.
          51% FDI is allowed in single brand retailing.
          The government is examining further liberalization of FDI in retail trade.




                                        Page 18
Market Potential – Power Sector

 Potential
       Large demand-supply gap - All India average energy shortfall of 9% and peak
       demand shortfall of 14%
       The implementation of key reforms is likely to foster growth in all segments
             Unbundling of vertically integrated SEBs
             “Open Access” to Transmission and Distribution networks
             Select distribution circles to be franchised/privatized
             Tariff reforms by regulatory authorities

       Opportunities in Generation for:
             Ultra Mega Power Plants (UMPP) – 9 projects of 4000 MW each
             Coal-based plants at pithead or coastal locations (imported coal)
             Natural gas/CNG-based turbines at load centers or near gas terminals
             Hydel power potential of 150,000 MW is untapped as assessed by the Government of India
             Renovation, modernization, up-rating and life extension of old thermal and hydro power
             plants

       Opportunities in Transmission network ventures - additional 60,000 circuit
       km of Transmission network expected by 2012
             Private sector participation possible through JV and 100% equity mode

       Total investment opportunity of about US$ 150 billion over a 5 year horizon

                                             Page 19
Market Potential – Power Sector

 Policy
          100% FDI permitted in Generation, Transmission & Distribution - the
          Government is keen to draw private investment into the sector.
          Policy framework: Electricity Act 2003 and National Electricity Policy 2005.
          Incentives: Income tax holiday for a block of 10 years in the first 15 years of
          operation; waiver of capital goods import duties on mega power projects
          (above 1,000 MW generation capacity).
          Independent Regulators: Central Electricity Regulatory Commission for
          central PSUs and inter-state issues. Each state has its own Electricity
          Regulatory Commission.




                                        Page 20
Market Potential – Real Estate and Construction

 Potential
       Several factors are expected to contribute to the rapid growth in real estate
             Large demand-supply gap in affordable housing, with demand being fuelled by tax incentives
             and a growing middle class with higher savings

             Increasing demand for commercial and office space especially from the rapidly growing retail,
             IT/ITeS, and hospitality sectors

             The recently announced JNNURM expected to provide further impetus

       Investment opportunities exist in almost every segment of the business
             Housing: about 25 million new units expected to be built in 7 years
             Office space for IT/ITES: 150 million sq. ft. across urban India by 2010
             Commercial space for organized retailing: 220 million sq. ft. by 2010
             Hotels and Hospitality: Over 100,000 new rooms in the next 5 years

       Investment opportunity of over US$75 billion in the next 5 years



                                              Page 21
Market Potential – Real Estate and Construction

 Policy
          100% FDI is allowed in real estate development subject to minimum scale
          norms of either:
              25 acres in case of serviced plots or integrated townships; or
              50,000 square meters of built-up area for construction development projects

          Initial investment is locked-in for a 3 year period




                                               Page 22
Market Potential – Banking and Financial Sector

 Potential
       Several factors favor high growth
             Demographic profile favors higher retail offtake - 54% of the population is in the 15-35 years
             age group
             Capital expenditure by the government and private industry expected to grow at a high rate
             Economic growth of about 14% p.a. in nominal terms

       SME lending, a largely untapped market, presents a significant opportunity
             SMEs account for 40% of the industrial output and 35% of direct exports

       Regulatory and technological enablers leading to high growth
             The banking system is technologically enabled with RTGS and check truncation in place
             Improved asset management practices - Gross NPAs to Advances ratio reduced from 24-25% in
             1993 to 2.5% in 2006-07

       Investment opportunity across all segments in the banking and financial
       services sector
             Low penetration in the pension market makes it a lucrative business segment
             Foreign banks likely to be allowed to acquire local banks after March 2009 when the next
             stage of banking reforms is proposed


                                             Page 23
Market Potential – Banking and Financial Sector

 Policy
          Reserve Bank of India (RBI), India’s central bank, is the regulator for the
          banking and financial services industry
          RBI approval is required for all foreign investment in this sector
              Foreign banks can do business in India either by setting up branches or through a wholly
              owned subsidiary, after approval by RBI

          Indian private banks can be 74% foreign owned, with a 5% cap on ownership
          by any one entity




                                            Page 24
Market Potential – Auto Components

 Potential
          India amongst the most competitive manufacturers of auto components,
          especially:
             Metal intensive components: forgings, stampings, castings
             Skilled labor-intensive components: machining, wiring-harness, other electrical components
             Hi-tech components: electronic fuel injectors

          Opportunity to address the global auto components market while leveraging
          India’s large and growing domestic market
          Opportunity to set up R&D centers in India
             Indian technical skills acknowledged as among the best in the world

          High level of sourcing of auto components from low cost countries (LCC’s) to
          act as a driver for growth
          Potential of over US$5 billion for investment in India
 Policy
          100% FDI allowed through the automatic route
                                             Page 25
Market Potential – IT and IT Enabled Services

 Potential
       India’s inherent IT capabilities - talented workforce and world-class
       companies
             Availability of technically skilled and English-speaking labor force at a fraction of the cost
             compared to US and Europe
             Quality orientation, project and process management expertise
             Enhanced global service delivery capabilities of Indian companies through a combination of
             greenfield initiatives, M&A, alliances and partnerships with local players

       International recognition of India’s strengths
             Increasing awareness among global companies about India’s capabilities in higher, value-
             added activities and in the global delivery model
             Leading international companies have identified custom application development and
             maintenance as priority areas due to a high offshoreable component

       High growth of domestic IT & ITeS market due to several regulatory and
       technological factors:
             Increased investments by enterprises in IT infrastructure, applications and IT outsourcing
             Demand for domestic BPOs has been largely driven by faster GDP growth and by sectors such
             as telecom, banking, insurance, retail, healthcare, tourism and automobiles.

       Opportunity to supply to the global market in addition to serving the growing
       domestic demand
                                             Page 26
Market Potential – IT and IT Enabled Services

 Policy
          100% FDI is permitted in this sector under the automatic route
          SEZs, EOUs and Software Technology Parks have been set up across India –
          income tax exemptions are available for units in these designated
          areas/zones
          IT Act, 2000 legalizes the acceptance of electronic records and digital
          signatures providing a legal backbone to e-commerce




                                       Page 27
Market Potential – Healthcare

 Potential
       High-growth in the domestic market arising from:
             Increasing health awareness: share in total private consumption expected to increase by 10%
             Increasing penetration of health insurance
             Rapid growth in private sector companies owning and managing hospitals

       High-growth in medical tourism
             Cost of comparable treatment is on average 1/8th to 1/5th of those in western countries.

       Opportunities exist in multiple segments along the value chain
             Service providers: curative and preventive in primary, secondary and tertiary care
             Diagnostics services: imaging and pathology labs
             Infrastructure: hospitals, diagnostic centers
             Health insurance: less than 10% of the population is covered by health insurance. The
             medical insurance premium income is expected to grow to US$3.8 billion by 2012

       44% growth in health insurance during 2006-2007
             Healthcare BPO: medical billing, disease coding, forms processing and claims adjudication
             Training: large opportunity for training doctors, managers, nurses and technicians

       Investment opportunity of over US$25 billion by 2010
                                              Page 28
Market Potential – Healthcare

 Policy
          100% FDI is permitted for all health-related services under the automatic
          route
          Infrastructure status has been accorded to hospitals
              Lower tariffs and higher depreciation on medical equipment

          Income tax exemption for 5 years to hospitals in rural areas, Tier II and Tier
          III cities




                                            Page 29
Special Economic Zones (SEZ’s)
     SEZ Act and the rules framed hereunder have been notified with effect from February 2006.

     An SEZ is an export oriented duty free enclave, which is deemed to be outside the customs
     territory of India.

     22 operational SEZ’s in India and over 200 SEZ’s are in various stages of approval and
     development.

     100% tax deduction for 10 years for SEZ developer.

     Exemption from dividend distribution tax for SEZ developer.

     Exemption of Sales Tax on purchases from Domestic Tariff Area for both developer and a SEZ
     unit.

     Exemption from Service Tax for both developer and a SEZ unit.

     No minimum export obligation.

     A 100% permitted under the automatic route for SEZ development.

     15 year corporate tax exemption on export profits to a SEZ unit.

     Branches of foreign companies in SEZ’s are eligible to undertake manufacturing activities.



                                         Page 30
Strategic Framework

                                         • Sustainable Advantages
     Do I need to leverage India?        • Changing Global Economy
                                         • Future Growth of India


                                         • Organization Design
    How can I create an India Entry      • Finding Partners
               Strategy?                 • Implementation


                                         • Statutory Compliance
                                         • Due Diligence
    How do I manage risks in India?
                                         • Legal Aspects
                                         • Risk Management


                                          • Culture & Communication
 How do I grow my operations in India?    • Creating Incentives
                                          • Monitoring Investment


                              Page 31
Creating an India Entry Roadmap




  Stage 1: Create            Stage 2: Design            Stage 3:
  Strategy                   Phase                      Implement
     • Market Study/            • Operating Model          • Business Setup
       Industry Assessment      • Organization Design      • Statutory and Legal
     • Competitive                                           Requirements
                                • Partner Selection
       Landscape Analysis                                  • Risk Management
                                • Preparing Key
     • Feasibility                Stakeholders             • People
       Assessment               • Legal & Regulatory       • Infrastructure
     • Market Positioning         Setup                    • Employer Value
     • Investment               • Investment                 Proposition
       Strategy                   Structuring              • Funding
     • Location                 • Partner Due
       Assessment                 Diligence




                                Page 32
Keys to Success in India

      Good local partners knowledgeable regarding the local market and
      procedural issues.

      Study the Market & Competition.

      Good planning.

      Aggressive due diligence and follow up.

      Patience and commitment.

      Hire good advisors

      Understand the rules, standards and regulations.




                                  Page 33
Creating Strategy
 • Market study/ Industry Assessment
         Market organization
     •
         Current market size
     •
         Expected growth rate
     •
         Industry trends
     •
         Drivers of value
     •
         Export component
     •
         Affect of currency fluctuation and relationship to the global markets
     •


 • Competitive Landscape Analysis
         Barriers to entry
     •
         Degree of maturity
     •
         Number of competitors
     •
         Performance and profitability
     •
         Products and brands
     •
         Financing and flexibility
     •
         Areas of vulnerability
     •
         First-Mover advantage
     •




                                                Page 34
Creating Strategy
 • Feasibility Assessment
         Price Point
     •
         Unit economics
     •
         Cost benefit Analysis
     •
         Change in consumer tastes, preferences
     •


 • Market Positioning
     • Branding/ Positioning
     • Impact on P&L


 • Investment Strategy and Structure
     • Investment timeframe
     • Step by step analysis
     • Return on Investment calculations


 • Location Assessment
         Access to ports/ highways
     •
         Tax incentives
     •
         Special Economic Zones
     •
         Proximity to industry clusters
     •




                                              Page 35
Design Phase
 • Operating Model
     • Form of enterprise
     • Corporate structure
     • Partnership structure


 • Organization Design
     • Number of employees
     • Mix of local and global staff


 • Partner Selection
     • Value Proposition
     • Key Advantages
     • Risk Assessment


 • Due Diligence




                                       Page 36
Design Phase
 • Preparing Key Stakeholders
     • Business plan presentation
     • Financial analysis


 • Legal & Regulatory Setup
     • Choosing the right legal and tax structure


 • Investment Structuring




                                              Page 37
Implementation
 • Business Setup
     • Registration of company
     • RBI approvals


 • Statutory and Legal Requirements

 • Risk Management

 • People
     • Hiring key personnel


 • Infrastructure

 • Employer Value Proposition
     • Recruitment strategy
     • Long term / Short term incentive programs (ESOP’s / variable pay / incentives)


 • Funding




                                             Page 38
Key Indian Cities




                    Page 39
Structuring Investments
                                                                        Liaison Office

                                                                        Branch Office
                                      Operate as a Foreign
                                      Company
                                                                        Project Office
                 Strategic Investor
                 (FDI)
                                                                        Joint Ventures
                                       Operate as an Indian
                                       Company                                               Private
                                                                        Wholly owned
                                                                        Subsidiary
                                                                                             Public
     Investing
     in India

                                                 Invest in a U.S. company with a services
                                                 fulfillment subsidiary in India


                                                Invest in a Caymans or Mauritius company
                                                with a services fulfillment sub in India
                 Financial Investor
                 (FII or FVCI)
                                                Direct investment in an India company
                                                from outside India (Mauritius/Cyprus subs)

                                                 Direct investment in an India company
                                                 from outside India through a venture
                                                 capital fund registered with the SEBI


                                      Page 40
Strategic Investors seeking India presence commonly
use the automatic route

       Automatic                        Prior                                                       FDI in select
                                                                         Negative List
       Route                            Approval                                                    sectors

                                                                                                   IT
  •100% FDI permitted in most     Generally, applicable in           FDI not allowed in certain
                                                                                                   ITES
   sectors                        following cases:                   sensitive sectors e.g.:
                                  • Certain cases where FDI is                                     Textiles
                                                                     • Agriculture
  •No prior approval necessary;                                                                    Pharma
                                                                     • Atomic energy
                                      regulated
   Only post-facto filings                                                                         Oil & Gas
                                  • Investor has existing joint      • Railway Transport
                                                                                                   AMC
  •FDI should be brought              venture / collaboration in     • Real Estate (except         NBFC
   through normal banking             same field existing prior to       townships/ industrial
                                                                                                   Integrated township
   channels                           13 Jan 2005                        parks, etc)
                                                                                                  development
                                  • Acquisition of existing
  •Investment represented by                                                                       Industrial parks
                                      shares in financial services
   fresh issue of shares                                                                           Industrial model towns
                                      sector
                                                                                                   Hotels and tourism
                                  Applications processed by                                        SEZ’s
                                  Foreign Investment Promotion                                     Atomic energy
                                  Board [FIPB] Decision generally                                  Railway transport
                                  within 4-6 weeks                                                 Lottery business,
                                                                                                   gambling and betting




                                                      Page 41
FDI limits

                             Petroleum Sector                       •   Drug and Pharmaceuticals
                         •
                             Construction Development Project       •   Software Development
                         •
                             B2B e-commerce
                         •                                          •   Electronic hardware
                             Tea Sector, including tea plantation
                         •                                          •   Hospitals
                             ISP
    FDI up to 100%       •                                          •   Venture capital funds/companies
                             Domestic Airlines
                         •                                          •   Roads and highways
                             Hotel and Tourism
                         •


                     •        Development of Airports               •   Telecommunication services
                     •        ISP with Gateways, radio-paging,      •   Mining of precious stones
                              end-to-end bandwidth                  •   Atomic minerals
    FDI up to 74%    •        Establishment and operation of        •   Exploration and mining of coal and
                              facilities                                ignite for captive consumption
                     •        Private sector banks

                                                                    •   Investing companies in
                         •     Broadcasting                             infrastructure/services
    FDI up to 49%        •     Domestic airlines


                         •     FM Broadcasting                      •   Defense Industries
    FDI up to 26%        •     Print Media                          •   Insurance


                         •     Retail Trading                       •   Gambling and betting
                         •     Atomic Energy                        •   Lottery business
    FDI Prohibited
                         •     Arms and ammunition                  •   Railway transport
                         •     Coal and ignite




                                               Page 42
In order for a foreign investment to be eligible for the
automatic route, certain conditions must be met

  The investment should be by way of subscription of a fresh issue of shares and not
  by way of purchase of existing shares from existing shareholders of the company.

  The investment should be within the sectoral equity caps prescribed, where
  applicable.

  The investment should not be in sectors where industrial license is required to be
  obtained or where foreign investment has been expressly prohibited.

  FDI Regulations prescribe a minimum price for foreign investment which is arrived
  at on the basis of a prescribed formula, unless made by Foreign Venture Capital
  Investors registered with SEBI

  With the exception of the IT sector, in all other sectors, the foreign investor
  cannot avail of the automatic route if such investor already has a previous venture
  or tie-up in the same field in India. However, this requirement applies essentially
  to strategic business investors and not to financial investors who may hold other
  portfolio investments in Indian companies.


                                   Page 43
Liaison/ Representative Office - Scope of Activities

 Key Considerations
       Testing the waters without committing major resources.
       Developing trade relations.
       Collecting market information.
       Inspection & coordination of purchases for export to parent company.

 Regulatory/ Legal Framework
       Office expenses to be met through foreign exchange remittance from Head
       Office abroad.
       No business activity permitted.
       Prior RBI approval required.
       Liaison office not taxed.
       Regular filings with Registrar of Companies (ROC).

                                      Page 44
Project Office - Scope of Activities

 Key Considerations
       Office for undertaking a specific project.
       Approvals granted for both Government and private sector projects.

 Regulatory/ Legal Framework
       Specific approval to be obtained from RBI’s regional office.
       Regular ROC filings to be made.




                                     Page 45
Branch Office - Scope of Activities

 Key Considerations
       Scope of activities larger than that of a liaison office.
       Represent parent or other foreign company as buying/ selling agent.
       Research in the sector, in which the parent company is involved.
       Render professional or consultancy services.
       Undertake export/ import trading activities.

 Regulatory/ Legal Framework
       Prior RBI approval to be obtained.
       Regular filings to be made with the ROC.
       Own manufacturing activities not permitted.
       Taxed @ 42% (including surcharge) of profits of Indian branch.



                                      Page 46
Setting up a Wholly Owned Subsidiary

 Key Considerations
       Incorporation of an Indian company – private or public.
       Specific FIPB approval to be sought if investment does not qualify for
       automatic approval.
       Corporate tax @ 35%.

 Nature of the Company
       Private company to have a minimum of 2 members and a minimum paid up
       capital of Rs. 1,00,000/- (approx USD 2000).
       Public company to have a minimum of 7 members and a minimum paid up
       capital of Rs. 5,00,000/-. (approx USD 10,000).




                                    Page 47
Setting up a Joint Venture Company

 Key Considerations
       Approval requirement depending on sector, in which investment is made.
       Taxation as applicable to an Indian company.
       Both, the principal investment and the income are allowed to be repatriated
       outside India without restrictions.
       Dividend taxable in the hands of the shareholder.




                                    Page 48
Joint Venture or Wholly Owned Subsidiary

 Key Considerations
       Meetings
       ROC filings
       Labour And Employment
       Taxation
           Taxation of foreign personnel in India
           Tax treaties




                                     Page 49
Other Routes to Invest in India

 Key Considerations
       Technical Collaboration
       Investing in an existing Indian company
           Fresh issue of shares by an Indian company
           Purchase of existing shares in an Indian company by way of transfer
       Foreign Institutional Investor




                                        Page 50
Offshore Structure is commonly used for financial
investment




  Under this structure an investment vehicle (“Fund”), which could be an ordinary
  company, an LLC or an LP organized in a tax favorable jurisdiction outside India will pool
  investments from investors. The Fund will then make investments directly into Indian
  portfolio companies. There would generally be an offshore investment manager (“IM”) for
  managing the assets of the fund and an investment advisor (“IAA”) in India for identifying
  deals and to carry out preliminary due-diligence on prospective investment opportunities.

                                      Page 51
Unified Structure is used for financial investments if
domestic investors are also expected to participate




   This structure is generally used where domestic (i.e., Indian) investors are expected to
   participate in the fund. Under this structure, a trust or a company is organized in India.
   The domestic investors would directly contribute to the trust whereas overseas investors
   pool their investments in an offshore vehicle and this offshore vehicle invests in the
   domestic trust.

                                       Page 52
Movie




        Page 53
Strategic Framework

                                         • Sustainable Advantages
     Do I need to leverage India?        • Changing Global Economy
                                         • Future Growth of India


                                         • Organization Design
    How can I create an India Entry      • Finding Partners
               Strategy?                 • Implementation


                                         • Statutory Compliance
                                         • Due Diligence
    How do I manage risks in India?
                                         • Legal Aspects
                                         • Risk Management


                                          • Culture & Communication
 How do I grow my operations in India?    • Creating Incentives
                                          • Monitoring Investment


                              Page 54
Due Diligence - The Bottom Line




                       Page 55
Doing Due Diligence US vs. India




                        Page 56
Ten Tips to Successful Due Diligence
  1. Know the mindset of the target company

  Comprehensive information required for the due diligence process is not readily
  available with the Indian companies due to lack of detailed management information
  system. For example, detailed schedule of margins by product and by customer may
  not be easy to come by with these companies. The forecasting methodologies of such
  small and medium sized Indian companies are not very robust, often leading to
  simplistic projections. The forecasts tend to be aggressive, without a track record to
  boot.

  2. Understand key differences in doing a due diligence in the western countries
  and in India

  Going in for a due diligence process with the right expectations is a critical success
  factor for US investors. The quality of financial statements, financial infrastructure
  and business and business process will be lower and less explicit than western
  investors are accustomed to. This results in the need to explore more risk areas and
  take more time for the due diligence.


                                     Page 57
Ten Tips to Successful Due Diligence (E&Y)
  3. Listen for the word “N0'”:

  Asian culture is less direct in some respects. Western investors rarely hear their
  Indian counterparts say “no” even though they do not mean “yes''.

  4. Look out for Hidden Skeletons:

  Inadequate disclosures impede the ability to access critical information that might
  alter the investor's perception with regard to the value of the company, environment
  issues and aggressive tax positions among others.

  5. Evaluate Corporate Governance:

  Companies are slowly realizing the importance of corporate governance and some of
  the leading organizations are benchmarking to global standards. Some others are
  moving towards improvement.

  6. Keep an Eye on Related Party Transactions:

  As a hangover of the licensing raj, Indian businesses are generally structured as
  conglomerates or group businesses which create extensive related party transactions.


                                      Page 58
Ten Tips to Successful Due Diligence (E&Y)
  7. Avoid Legal Minefields

  Weak corporate governance is compounded with tardy legal systems where dispute
  resolution often remains a distant goal..

  8. Communicate with Care

  In any transaction, communication must be handled with utmost care. Sensitivity to
  Indian culture with regard to dealing with the owners who are also the entrepreneurs
  of the company will help to make the venture more rewarding.

  9. Manage the Control Freaks

  It is often observed that founding members of a start-up will refuse to give up control
  and settle for a minority ownership stake (a common condition for many start-ups in
  exchange for Private Equity funding).

  10. Think Global, Act Local

  Firms with a presence in India have a distinct edge due to their wide networks of
  contacts and experience of the Indian business environment.


                                      Page 59
Drill Down Due Diligence




                       Page 60
Taxation
       Companies incorporated in India are treated as Indian companies for taxation
   •
       There exists a Double Taxation Avoidance Agreement with 65 countries
   •
       Peak Custom duty has been reduced to 15%
   •
       Tariff to be aligned with ASEAN levels
   •
       Value Added Tax introduced in some States from 1st April 2005
   •
       Transparency in Tax Structure: Online/ ICT Applications
   •
       Differentiation - domestic company vs. foreign company
   •
       Facts - Wealth tax rate of 1%; tax year April to March
   •



                         Tax rates in India




                   The above rates are exclusive of the currently applicable surcharge of 2.5% on the tax
                   and an education cess of 2% on the tax as well as the surcharge. In case of a domestic
                   company the surcharge applicable is 10%.



                                                 Page 61
Tax Regime of India – Direct Tax
    1. Corporate Tax – Domestic Company – 33.66%; Foreign Company – 41.82%

    2. Dividend Tax – Company – 16.995% (w.e.f. Apr 1, 2007);      Money Market Mutual
       Fund – 25%

    3. Minimum Alternate Tax

    4. Capital Gains

    5. Securities Transaction Tax

    6. Taxation   of know how fees in the hands of Foreign Companies                   –
       Royalties/Technical fees payable to non-residents are taxed on net basis.

    7. Fringe Benefit Tax (FBT) - ESOPs brought under FBT (w.e.f. Apr 1, 2007)

    8. Banking Cash Transactions Tax – 0.1% to apply for withdrawals over INR 50,000

    9. Double Tax Avoidance Agreements (DTAAs)

    10. Other Direct Tax – Wealth Tax

    11. Important concept – Transfer pricing and determination of arms length price
       (“ALP”)

                                        Page 62
Indirect Tax

   1. Customs Duty

   2. CENVAT (Excise Duty)

   3. Sales Tax

   4. Value Added Tax

   5. Service Tax

   6. Octroi Duty/Entry Tax

   7. Stamp Duty

   8. R&D Cess

   9. Works Contract Tax

   10. Turnover Tax

   11. Purchase Tax

   12. Secondary and Higher Education Cess



                                     Page 63
Acquiring Shares or Assets of Indian Company
  The acquisition of the business of an Indian Company can be accomplished in one of the
  following ways:

    Purchase of Shares

    Purchase of Assets
      Purchase of an entire business for a lump-sum consideration.
      Purchase of individual assets of a business.

  Regulatory Approvals

  Following recent liberalization, transactions, entailing the transfer of existing shares in an
  Indian company between the residents and non-residents generally fall under the automatic
  route (i.e. no prior regulatory approval, but prescribed documents must be filed with the
  relevant Authorized Dealer/Banker). The transfer price needs to fall in line with the valuation
  methodology prescribed under foreign exchange regulations

  The transfer of shares form a non-resident to another non-resident would also generally not
  require any prior regulatory approval, except in cases where the transferee non-resident has a
  previous joint venture (financial/technical) or tie up in India as stipulated.




                                          Page 64
Acquiring Shares or Assets of Indian Company
  Sale of Assets: ‘Slump Sale’
  The sale of a business undertaking is on a slump-sale basis when the entire business is
  transferred as a going concern for a lump-sum consideration. ‘Cherry picking’ assets would not
  be possible under this kind of transaction. The implications for this type of transaction are
  described below.
  Income Tax Implications
  Where the business of the transferred company is more than 36 months old, the business would
  be treated as a long-term capital asset and the gains from its transfer would be taxed at a rate
  of 20 percent (plus applicable surcharge and education cess). Otherwise, the gains would be
  subject to tax at 33.66 percent in the case of a domestic company and at 41.82 percent in the
  case of a foreign company.
  On a slump sale, the purchaser records the assets acquired into its books by allocating the
  purchase consideration on the basis of fair values of assets acquired and claims depreciation
  thereon, wherever applicable. Part of the consideration could also be attributed to eligible
  intangible assets based on their fair values (as discussed in ‘Sale of Assets: Itemized Sale’
  below) and depreciation should be available on the stepped-up value of these assets, if
  supported by a valuation report from an independent adviser.
  Transfer Taxes
  The transfer of assets by way of a slump sale would attract stamp duty. The rates of stamp duty
  would generally range between five per cent and 10 per cent.

                                          Page 65
Acquiring Shares or Assets of Indian Company
  Amalgamation
  In India, one of the most popular and tax-efficient means of corporate consolidation is
  amalgamation. Amalgamation enjoys favorable treatment under income tax and other laws,
  subject to fulfillment of stipulated conditions under the respective laws.
  Exchange Control Regulations
  In India, capital account transactions are still not fully liberalized. Hence, certain foreign
  investments required the approval of the Government of India. A court-approved merger is
  specifically exempted from obtaining any such approvals if, post-merger, the stake of the
  foreign company does not exceed the prescribed sectoral cap.
  Takeover Code Regulations
  The acquisition of shares in a listed company beyond a specific percentage triggers implications
  under the regulations of India’s Stock market regulator, the Securities and Exchange Board of
  India (SEBI). However, a court-approved merger is specifically excluded from the application of
  these regulations.
  Thus, a court-approved merger is the most tax-efficient means of corporate consolidation or
  acquisition, subject to following considerations:
      More procedural formalities and a longer time frame of four to six months.
      Both the parties must be corporate entities in India.



                                          Page 66
Considerations in Determining Deal Structure

    Ease of exit including any currency exchange restrictions, the impact of
    Sarbanes-Oxley in the U.S. and overseas company listing requirements in India;

    Relative valuations in the U.S. and India capital markets for the type of
    investment, particularly a services business;

    Ease of acquisition by the likely set of acquirers as an exit strategy;

    Investor “comfort” with the limitations on preference shares under the India
    Companies Act of 1956, as amended (the “Companies Act”); and

    Location of “market pull” for the investee company.




                                         Page 67
Exit through Strategic Sale

  If the transferee is an Indian resident, then as per the FDI Regulations notified by the
  RBI, if the investee company is listed at the time of exit, then the investor cannot
  exit at a price that is higher than the prevailing market price of the shares. In case
  the Indian company is unlisted at the time of such exit through a strategic sale, then
  the exit price will have to be as determined by a chartered accountant or an
  investment banker registered with SEBI. However, the RBI has carved out a specific
  exemption from this exit pricing restriction for FVCIs registered with SEBI. Further, if
  the strategic buyer happens to be another non-resident party, then again, the exit
  pricing restrictions of the RBI will not be applicable.




                                       Page 68
Exit Consideration

  Capital Gains

       No objection certificate required for new ventures – No objection certificate
       from Indian Partner has been a key negotiation point for Foreign Company
       having existing JV relationship in India. NOC has been made in-applicable for
       new ventures by foreign company.

       Shareholders agreement and implications thereof – right a first refusal, tag
       along rights and drag along rights

       Liquidation process – long drawn and court approval process




                                      Page 69
Cash Repatriation

  Capital and income arising from foreign investment in India can be freely
  repatriated (except for cases where the investment is made on non-repatriation
  basis), subject to provision of a no-objection certificate from the Indian revenue
  authorities or a certificate from a chartered accountant confirming that taxes
  payable, if any, are deposited into the Indian government treasury.




                                     Page 70
Acquisition of Shares

    Acquisitions may be made of an existing Indian company which may be
    either a private or a public company.

    Acquisition of shares of a public listed company is subject to the
    guidelines of the Securities Exchange Board of India (SEBI)

    Foreign investors looking at acquiring equity in an existing Indian
    company through stock acquisitions can do so under the automatic
    route.




                                 Page 71
Foreign Technology Transfer

   Foreign technology induction is encouraged by the Government both
   through FDI and through foreign technology collaboration agreements.

   No approvals are required in respect to all those foreign technology
   agreements which involve:
    a lump sum payment of up to USD 2 million

    royalty payable up to 5% on net domestic sales and 8% on exports, subject to a
    total payment of 8% on sales, without any restriction on the duration of royalty
    payments.

    Note - It is permissible for an Indian Company to issue equity shares against lump-
    sum fee and royalty in convertible foreign currency




                                        Page 72
Preference Shares

   Indian companies can mobilize foreign investment through issue of preference
   shares for financing their projects/industries.

   Issue of preference shares is permissible only as rupee denominated
   instruments.

   All preference shares have to redeemed out of accumulated profits/ fresh
   capital within a period of 20 years as per Indian Company Law.

   Preference shares, carrying a conversion option, must comply with sectoral
   caps on foreign equity. If the preference shares do not have conversion
   option, they fall outside the FDI cap.




                                   Page 73
Exchange Control Regulations of India
   Exchange control is regulated under the Foreign Exchange Management Act,
   1999 (“FEMA”)

   Foreign exchange transactions have been divided into two broad categories –
   current account transactions and capital account transactions.

   The Indian rupee is fully convertible for current account transactions, subject
   to a negative list of transactions that are prohibited/ require prior approval.

   The exchange control laws and regulations for residents apply to foreign
   invested companies as well.

   Repatriation of Capital

   Foreign capital invested in India is generally repatriable, along with capital
   appreciation, if any, after the payment of taxes due on them, provided the
   investment was on repatriation basis.




                                    Page 74
Legal Matters

  Legal Matters
     Dispute Resolution

     Intellectual Property Protection

     State Governments

     Company Income Tax




                                        Page 75
Dispute Resolution

  Special Economy Courts
     Industrial Tribunal - employee disputes

     Tax Tribunal - tax disputes

     Debts Recovery Tribunal - debts disputes



  Local Lawyer
     Responsible for legal issues in our company




                                        Page 76
Intellectual Property

   Special Protection Activities
       Handbook of copyright law

       Cooperation with police academy

       Workshops and seminars for department chiefs




                                         Page 77
State Governments

 Responsibility

  Registration
    13 procedures to register
    a company

 Responsible for Necessary
 Infrastructure

  Offices

  Electricity

  Internet and telephone
  connection

  Water supply

 Offer National Industry Parks

                                 Page 78
Outsourcing to India

 Apart from India’s …
       robust communication infrastructure;

       large English-speaking workforce;

       low labor costs and overheads; and

       appropriate time-zone difference with the West,


 … India has the following advantages to offer:

       The brand equity built by the software services sector in India which exports software to
       95 countries around the world.

       Faster adoption of well-defined business processes resulting in higher productivity gains.

       India has state-of-the-art technologies for total solutions: outsource turnkey projects.

       India has a stable government and is one of the world's 10 fastest-growing economies.


                                           Page 79
Business Process Outsourcing

   Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive
   business processes to an external provider that in turn owns, administers and
   manages.

   The selected process based on defined and measurable performance criteria.
   Business Process Outsourcing (BPO) is one of the fastest growing segments of the
   Information Technology Enabled Services (ITES) industry.




                                    Page 80
Cost and Quality Advantages




 Outsourcing to India is now more about high quality rather than cost

       Indian companies are fast scaling up to match or surpass international
       quality standards and are ensuring that they stay ahead through stable
       quality systems and continuous quality improvement.

                                    Page 81
What’s Happening Today

   Deals are getting bigger and more complex.
   First mover advantages have helped earlier players to capture a larger share by
   expanding.
   Banks and Financial Institutions looking at India.
   Diversity of BPO services being provided.
   Investments in captive call centers.
   Service companies must have an India strategy.




                                     Page 82
Outsourcing & India

   From Software to BPO
   India call centers and BPO are the focus now

   India to become back-office of the world

   Activities
   Software companies have higher margins

   Software development & maintenance

   Call centers

   Document processing

   Financial analysis

   Legal support




                                       Page 83
Legal Considerations

   Outsourcing through Ownership Model

   Owning the Intellectual Property

   Enforcing the Contract

   Protecting Trade Secrets and IP

   Liability

   Tax Considerations

   Employment Issues

   Conclusions




                                      Page 84
Outsourcing through Ownership Model

   Large requirements, IP related work

   Tax Advantages
     Income Tax Holiday till 2009
     Customs, excise waivers

   Export requirements not onerous
     US$ 250,000 over 5 years
     10% net foreign exchange inflow

   Good HR infrastructure - easy to hire people

   Hybrid structures leverage benefits and reduce risks




                                       Page 85
Owning Intellectual Property

 Key Considerations
       Indian copyright law may apply
       Standard “works for hire” clause may not viable
       Patent protection unlikely
       Some concerns on fair use provisions for pre-existing IP




                                    Page 86
Enforcing the Contract

 Key Considerations
       Customers want home jurisdiction and governing law.
       Arbitration v. Court - from an enforcement perspective.
       Execute an onshore contract with the subsidiary.
       Avoiding Indian courts other than for injunctive relief.
       Very few disputes have arisen.




                                     Page 87
Protecting Trade Secrets & Intellectual Property

 Key Considerations
       India’s piracy rate is misleading.
       No specific statute for data protection and privacy.
       Common law remedies and jurisprudence applicable.
       Indian service companies follow safe harbor provisions.
       Injunctive & equitable relief reasonably easy.
       Need for forum shopping for IP friendly court.
       Not easy to enforce employee restrictions.
       Criminal remedies are an option.




                                     Page 88
Liability Issues

 Key Considerations
       Indirect & consequential damages very unlikely.
       No damages culture in Indian courts.
       Liquidated damages possible if reasonable.
       Enforcement of SLA type penalties can be a challenge.
       Exchange control laws may prevent payment.




                                   Page 89
Tax Considerations

   Some structures may fall foul of tax considerations
     Export requirement
     Receipt in foreign exchange

   Change in tax regime could alter pricing marginally
     Will the income tax holiday go away?
     New service tax on BPO companies

   PE issues arising from supervision and equipment
   Investment structuring for outsourcing to subsidiary
   Transfer pricing regime yet to stabilize




                                      Page 90
Employment Issues

 Key Considerations
       Requirements for layoff of employees onerous.
       Messy employment requirements rarely followed.
       BPO Companies may be affected.
          Government policies on women working at night.
          Government policies on flexible hours, holidays, etc.
       Stock options - restrictions on purchase of foreign stock.
       Recent skirmishes on IP related employee movement.
       Not easy to restrict employees.
       Some visa & immigration problems both ways.




                                     Page 91
Outsourcing Conclusions


    Ownership model is very attractive

    IP ownership issues should not be overlooked

    Set a high legal compliance standard

    Very few legal problems practically

    Huge opportunity due to supply, diversity of services




                                 Page 92
Strategic Framework

                                         • Sustainable Advantages
     Do I need to leverage India?        • Changing Global Economy
                                         • Future Growth of India


                                         • Organization Design
    How can I create an India Entry      • Finding Partners
               Strategy?                 • Implementation


                                         • Statutory Compliance
                                         • Due Diligence
    How do I manage risks in India?
                                         • Legal Aspects
                                         • Risk Management


                                          • Culture & Communication
 How do I grow my operations in India?    • Creating Incentives
                                          • Monitoring Investment


                              Page 93
Culture
 • Cultural Aspects
   — Four major Religions: Major religions are Hindu, Muslim, and some Christians
   — Diverse Languages: There are 15 recognized languages with Hindi as the official language


 • Social Interactions
       Indian’s are very open and will ask personal questions
   —
       The proper greeting is namaste or hello
   —
       3 feet of personal space, and gestures have different meanings
   —
       Strong male hierarchy
   —


 • Entertainment Protocols
   — Most meetings are between 11am and 4pm
   — Always use the professional title
   — An invitation to an Indian’s home should be taken seriously




                                               Page 94
Business Conduct
   Business cards are in English, and exchanged at the first meeting.
    — Hindi … the major official language in India
    — Different official languages in different states
    — More than 20 languages spoken in India
    — English => language of the international commerce
    — What‘s your name? => English
    — What‘s your good name? =>“Hinglish“

   Gifts are also a popular custom, but adhere to religious observance.
   The use of a respected 3rd person intermediary for introduction is recommended.
   Plan meetings in advance, and do not make a tight time schedule.




                                              Page 95
Think Local


    The Indianized Chinese

    KFC – Tandoori Chicken preferred to the ‘KFC experience’

    McDonalds – ‘McVeggie Burger’ & ‘McAloo Tikki’

    Domino’s – ‘Peppy Paneer’ & ‘Chicken Chettinad’

    Pizza Hut / Pizza Express – spicing it up!




                                   Page 96
Recruitment/ Retention Strategies
  Recruitment
      For every 5 openings, only 1 qualified candidate
      Employees seen as internal “customers”
      HR managers judged as salespeople- rather than administrators



  Retention
      Differentiating company from competitors
          compensation and benefits tailored to particular job

      Play on sense of togetherness
          de-emphasize pay-for-performance

      More important whether person liked and respected
          performance ability not valued as strongly




                                           Page 97
Negotiation
   Preparation is a key to success in India.

   Present issues in a hierarchical order

   There is low sensitivity to time.

   A relationship must be formed.

   Negotiations should be at the highest level of the Indian organization.

                     Do’s                                        Don’ts
       Rely on written agreements, not              Don’t be swayed by kindness
       YES.
                                                    Don’t bring up business on the first
       Modern India relies on contracts             meeting.
       Consider other firms.                        Don’t trust every manager as equal
       Bring a group of negotiators.
       Save concessions for strategic
       implementation.




                                          Page 98
Look for the word “No”



     “We will see”
                                   Means “NO”
     “I will try”
     “Possibly”




                         Page 99
Monitoring Operations
   Assess Performance

   Keep Management Focused

   Identify Areas for Improvement

   Review Monthly Reports

   Participate in Board Meetings

   Attend Industry Conferences

   Discuss Results with Management

   Talk to Department Heads, Other Managers

   Scan News Headlines

   Analyze Industry Studies, Research

   Check for Fraudulence, Inconsistencies


                                    Page 100
About Virtus Global Partners
  One of the Leading US-India Cross Border Transaction Advisory Firms
     •    We advise funds and corporations on US-India cross border transactions such as mergers
          & acquisitions, strategic alliances, due diligence and market feasibility research

     •    Principals have several years of relevant industry experience in US and India, both
          transactional and operational

     •    Strong capabilities in Global Strategic Consulting, Analytics, Knowledge Process
          Outsourcing and Information Technology Services

     •    Headquartered in New York with offices in Mumbai, New Delhi, Chennai and Kolkatta.


         Key transactions




                                         Page 101
Our Approach to Cross Border Advisory

                                                                  Process
      Review Strategy          Assess and Plan                                            Monitor and
                                                                  Implementation          Measure
                                     Future Business
          Key Business           •
      •
                                                                    Sourcing
                                                              •
                                     Requirements
          Strategies, Goals                                                                   Current State
                                                                                          •
                                                                    Arrangements
                                     Financial portfolio
          and Objectives         •                                                            Assessment
                                                                    Supply Chain
                                                              •
                                     goals
          Financial                                                                           Performance
      •                                                                                   •
                                                                    Improvements
                                     Strategic
          Portfolio              •                                                            Measurement
                                                                    Financial Portfolio
                                                              •
                                     Acquisition and
          Improvements                                                                        (baseline and
                                                                    Realignment
                                     Sourcing Goals
          Strategic                                                                           going-forward)
      •
                                                                    Strategic
                                                              •
                                     Organization and
          Acquisition            •                                                            Reality Testing
                                                                                          •
                                                                    Acquisition
                                     Operating Model
          Sourcing                                                                            Customer
      •                                                                                   •
                                                                    Operational
                                                              •
                                     Performance
          Arrangements           •                                                            Feedback
                                                                    Improvements
                                     Management
          Key Issues &
      •                                                                                       Continuous
                                                                                          •
                                                                    IT process/ E-
                                                              •
                                     Outsourcing
          Opportunities          •                                                            Improvement
                                                                    commerce
                                     Opportunities                                            Model
                                                                    Implementation


                              Strategic Acquisition and Sourcing Arrangement

                                          E-commerce and Infrastructure

                                         Business Process Improvements

                                          Financial Portfolio Optimization

                                       Organizational and Operating Model




                                                   Page 102
Our Office Locations

      New York (Headquarters):
      The Graybar Building
      420 Lexington Avenue
      Suite 300
      New York, NY 10170


      India Offices:
      Delhi, India                           Mumbai, India
      Building No. 8, 2nd Floor              4th floor, Electric Mansion
      Tower-A                                Appasaheb Marathe Marg,
      DLF Cyber City, Phase II               Prabhadevi
      Gurgaon - 122002                       Mumbai - 400 025


      Chennai, India                         Kolkata, India
      V Floor, Karumuttu Centre              FMC Fortuna, A-13 V Floor
      634 Anna Salai                         234/3A, AJC Bose Road
      Chennai - 600 035                      Calcutta - 700 020




                                  Page 103

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Doing Business In India - Virtus Global Partners

  • 1. Doing Business in India Strategic and Practical Considerations September 24th, 2008 Presented by Anil Kumar, Managing Director; email: akumar@virtusglobal.com 420 Lexington Avenue . Suite 300 . New York, NY 10170 . 212-297-6107 . www.virtusglobal.com
  • 2. Strategic Framework • Sustainable Advantages Do I need to leverage India? • Changing Global Economy • Future Growth of India • Organization Design How can I create an India Entry • Finding Partners Strategy? • Implementation • Statutory Compliance • Due Diligence How do I manage risks in India? • Legal Aspects • Risk Management • Culture & Communication How do I grow my operations in India? • Creating Incentives • Monitoring Investment Page 1
  • 3. Creating an India Entry Roadmap Stage 1: Create Stage 2: Design Stage 3: Strategy Phase Implement • Market Study/ • Operating Model • Business Setup Industry Assessment • Organization Design • Statutory and Legal • Competitive Requirements • Partner Selection Landscape Analysis • Risk Management • Preparing Key • Feasibility Stakeholders • People Assessment • Legal & Regulatory • Infrastructure • Market Positioning Setup • Employer Value • Investment • Investment Proposition Strategy Structuring • Funding • Location • Partner Due Assessment Diligence Page 2
  • 4. Strategic Framework • Sustainable Advantages Do I need to leverage India? • Changing Global Economy • Future Growth of India • Organization Design How can I create an India Entry • Finding Partners Strategy? • Implementation • Statutory Compliance • Due Diligence How do I manage risks in India? • Legal Aspects • Risk Management • Culture & Communication How do I grow my operations in India? • Creating Incentives • Monitoring Investment Page 3
  • 5. Why India? Educated, English-speaking populace of young workers Democratic and business-friendly government Low cost structure Eager and savvy consumer market with growing buying potential Page 4
  • 6. India is One of the World’s Top Investment Destinations 2007 Global Services Location Index 2007 Global Retail Development Index (GRDI) 100 … India is the top India 3.2 2.3 1.4 destination in the 80 AT Kearney Global China 2.9 2.3 1.4 Retail Development GRDI Score Index (2007) 60 Malaysia 2.8 1.3 2 Thailand 3.2 1.2 1.6 40 Brazil 2.6 1.8 1.5 Services sector 20 attracted interest of Indonesia 3.3 1.5 1.1 major global players 0 Financial structure People and skill availablity and large India Russia Vietnam Ukraine China Chile Latvia Business environment investments are pumped in it Projected GDP Growth Rates for Select Upcoming Economies 8 AT Kearney has placed India as the most GDP Growth Rate (%) 6 preferable destination for Services sector 4 (2007)… India is expected to 2 outperform its rivals in the BRIC, in terms of GDP growth rate, from 2015 0 onwards… 2005-10 2010-15 2015-20 2020-25 2025-30 2030-35 2035-40 2040-45 2045-50 Brazil China India Russia Source: Goldman Sachs, “Dreaming with the BRICs” Page 5
  • 7. Foreign Direct Investments have increased rapidly FDI Inflow - India: 2001-08 18,000 15,730 185 percent 12,699 Increase 13,500 India is ranked USD Million second in AT 9,000 Kearney’s FDI 5,546 confidence index 4,222 3,755 3,134 4,500 2,634 (2007) 0 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 (till December) Net FII into India: 2001-07 18 16.1 16 FDI inflow for the 14 149 percent Increase 12 USD Billion period 2006-07 10.2 10.0 9.4 10 witnessed a growth 8 6.7 of 185 percent over 6 the same period last 4 1.8 2 year 0.6 0 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 * FII growth momentum was restricted because of Sub Prime Crisis in 2007-08 Page 6
  • 8. Consumer spending and household savings have grown.. 35.9 36 34.8 34 Gross Domestic Savings 32 Gross Domestic Investment % of GDP 30 28 26 24 22 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 Page 7
  • 9. ..fuelled by several factors India is the 4th largest economy in the world as measured by purchasing power India has a consumer base of 1.2 billion people The youngest population of the world – hence sustainable, long term growth is assured Modern (organized) retail converging with the consumption boom will open up many opportunities for small and mid-size consumer companies Rapid growth in the number of middle class consumers Page 8
  • 10. The Indian Demographic Dividend Page 9
  • 11. By Year 2050, India will be World’s 3rd Largest Economy 50,000 45,000 40,000 US 2003 $ billions 35,000 30,000 25,000 20,000 15,000 10,000 5,000 - na n a y ce a il ly S K an pa az di si U U Ita an hi In us Br m Ja C Fr R er G Source: Goldman Sachs, “Dreaming with the BRICs” Page 10
  • 12. Many large companies have invested into India POSCO to invest in building steel manufacturing USD 12 billion plants and facilities in India by 2016 USD 11 billion Vodafone buys Hutch Plans to establish three manufacturing plants to USD 2 billion produce photo-voltaic units Plans to spend on its development operations in USD 1.7 billion India over the next four years Page 11
  • 13. Many large companies have invested into India Plans investment in private equity in Indian USD 1 billion markets Plans investment in private equity, real estate, USD 1 billion and private wealth management Aditya Birla Group increased its stake in Idea USD 0.98 billion Cellular by acquiring 48.14-percent stake Mylan Laboratories acquired a majority stake in Matrix Laboratories USD 0.74 billion Page 12
  • 14. India has consistently improved over the last 17 years •Opportunities to enter new sectors as the reforms process opens Progressive Reforms Process them up for foreign direct investment (FDI). For example, Single Brand Retail, Life and General Insurance •Growing GDP and FDI, falling rates of interest and maturing capital markets creates private equity investment opportunity in Strong Economic Environment infrastructure, telecom, cement, toll roads, bridges, manufacturing, technology, and pharmaceuticals •Growing consumer population expands markets across sectors •Opportunities to use India as a test market for clinical trials and Large Domestic Market developing products for the global market •Growing through acquisitions of strong Indian companies across sectors •Availability of raw material and highly skilled workforce •Opportunities to set up manufacturing bases in India, both for fulfilling local demand, as well as for developing a global sourcing hub Availability of Resources •Opportunities to set up R&D, software development and engineering centers that cater to their global operations •Opportunities to set up centers for business process outsourcing Leveraging India as a source of high quality managerial talent Page 13
  • 15. It has become easier to invest into India More sectors opened ; Equity caps raised in many other sectors Procedures 2000 on simplified Up to 100% under Automatic Route in all sectors except 2000 a small negative list Up to 74/51/50% in 112 sectors under the 1997 Automatic Route 100% in some sectors FDI up to 51% allowed under the 1991 Automatic route in 35 Priority sectors Pre 1991 Allowed selectively up to 40% FDI Policy Liberalization Page 14
  • 16. Potential Investment Opportunities Information Technology Software and Services - $50 billion by 2008 IT-enabled Services - $17 billion by 2008 E-Commerce - $8.9 billion Power Transmission Roads & Generation $40 billion Distribution $143 billion $ 116 billion Biotechnology $4.5 billion by 2010 Investment Refineries Coal Retail $ 22 billion Requirement $ 26 billion in Energy $300 billion by 2010 up to 2012 and other Healthcare Cross-Country Oil & Gas Infrastructure Pipelines $ 100 billion $ 116 billion $ 16 billion potential Areas Energy Railways Ports LNG Terminals $ 15 Billion $ 20 Billion $ 10 billion Page 15
  • 17. Markets with Significant Export Potential Airport and Ground Handling Mining and Mineral Processing Equipment Equipment Computers and Peripherals Oil and Gas Field Machinery Education Services Pollution Control Equipment Electric Power Generation, Safety and Security Equipment Distribution and Transmission Equipment Telecommunications Equipment Food Processing & Cold Storage Equipment Textile Machinery Machine Tools Water Treatment Medical Equipment Page 16
  • 18. Market Potential – Retail Potential The high growth projected in domestic retail demand will be fuelled by: The migration of population to higher income segments with increasing per capita incomes Increasing urbanization Changing consumer attitudes, especially the increasing use of credit cards Growth of the population in the 20 to 49 years age band There are retail opportunities in most product categories and for all types of formats: Food and Grocery: The largest category but largely unorganized Home Improvement and Consumer Durables: Over 20% p.a. CAGR estimated in the next 10 years Apparel and Dining: 13% p.a. CAGR projected over 10 years Opportunities exist for investment in supply chain infrastructure, cold chain, and logistics India also has significant potential to emerge as a sourcing base for a wide variety of goods for international retail companies Many international retailers including Wal-Mart, GAP, JC Penney etc. are already procuring from India Page 17
  • 19. Market Potential – Retail Policy 100% FDI is allowed in Cash and Carry Wholesale formats. Franchisee arrangements are also permitted in retail trade. 51% FDI is allowed in single brand retailing. The government is examining further liberalization of FDI in retail trade. Page 18
  • 20. Market Potential – Power Sector Potential Large demand-supply gap - All India average energy shortfall of 9% and peak demand shortfall of 14% The implementation of key reforms is likely to foster growth in all segments Unbundling of vertically integrated SEBs “Open Access” to Transmission and Distribution networks Select distribution circles to be franchised/privatized Tariff reforms by regulatory authorities Opportunities in Generation for: Ultra Mega Power Plants (UMPP) – 9 projects of 4000 MW each Coal-based plants at pithead or coastal locations (imported coal) Natural gas/CNG-based turbines at load centers or near gas terminals Hydel power potential of 150,000 MW is untapped as assessed by the Government of India Renovation, modernization, up-rating and life extension of old thermal and hydro power plants Opportunities in Transmission network ventures - additional 60,000 circuit km of Transmission network expected by 2012 Private sector participation possible through JV and 100% equity mode Total investment opportunity of about US$ 150 billion over a 5 year horizon Page 19
  • 21. Market Potential – Power Sector Policy 100% FDI permitted in Generation, Transmission & Distribution - the Government is keen to draw private investment into the sector. Policy framework: Electricity Act 2003 and National Electricity Policy 2005. Incentives: Income tax holiday for a block of 10 years in the first 15 years of operation; waiver of capital goods import duties on mega power projects (above 1,000 MW generation capacity). Independent Regulators: Central Electricity Regulatory Commission for central PSUs and inter-state issues. Each state has its own Electricity Regulatory Commission. Page 20
  • 22. Market Potential – Real Estate and Construction Potential Several factors are expected to contribute to the rapid growth in real estate Large demand-supply gap in affordable housing, with demand being fuelled by tax incentives and a growing middle class with higher savings Increasing demand for commercial and office space especially from the rapidly growing retail, IT/ITeS, and hospitality sectors The recently announced JNNURM expected to provide further impetus Investment opportunities exist in almost every segment of the business Housing: about 25 million new units expected to be built in 7 years Office space for IT/ITES: 150 million sq. ft. across urban India by 2010 Commercial space for organized retailing: 220 million sq. ft. by 2010 Hotels and Hospitality: Over 100,000 new rooms in the next 5 years Investment opportunity of over US$75 billion in the next 5 years Page 21
  • 23. Market Potential – Real Estate and Construction Policy 100% FDI is allowed in real estate development subject to minimum scale norms of either: 25 acres in case of serviced plots or integrated townships; or 50,000 square meters of built-up area for construction development projects Initial investment is locked-in for a 3 year period Page 22
  • 24. Market Potential – Banking and Financial Sector Potential Several factors favor high growth Demographic profile favors higher retail offtake - 54% of the population is in the 15-35 years age group Capital expenditure by the government and private industry expected to grow at a high rate Economic growth of about 14% p.a. in nominal terms SME lending, a largely untapped market, presents a significant opportunity SMEs account for 40% of the industrial output and 35% of direct exports Regulatory and technological enablers leading to high growth The banking system is technologically enabled with RTGS and check truncation in place Improved asset management practices - Gross NPAs to Advances ratio reduced from 24-25% in 1993 to 2.5% in 2006-07 Investment opportunity across all segments in the banking and financial services sector Low penetration in the pension market makes it a lucrative business segment Foreign banks likely to be allowed to acquire local banks after March 2009 when the next stage of banking reforms is proposed Page 23
  • 25. Market Potential – Banking and Financial Sector Policy Reserve Bank of India (RBI), India’s central bank, is the regulator for the banking and financial services industry RBI approval is required for all foreign investment in this sector Foreign banks can do business in India either by setting up branches or through a wholly owned subsidiary, after approval by RBI Indian private banks can be 74% foreign owned, with a 5% cap on ownership by any one entity Page 24
  • 26. Market Potential – Auto Components Potential India amongst the most competitive manufacturers of auto components, especially: Metal intensive components: forgings, stampings, castings Skilled labor-intensive components: machining, wiring-harness, other electrical components Hi-tech components: electronic fuel injectors Opportunity to address the global auto components market while leveraging India’s large and growing domestic market Opportunity to set up R&D centers in India Indian technical skills acknowledged as among the best in the world High level of sourcing of auto components from low cost countries (LCC’s) to act as a driver for growth Potential of over US$5 billion for investment in India Policy 100% FDI allowed through the automatic route Page 25
  • 27. Market Potential – IT and IT Enabled Services Potential India’s inherent IT capabilities - talented workforce and world-class companies Availability of technically skilled and English-speaking labor force at a fraction of the cost compared to US and Europe Quality orientation, project and process management expertise Enhanced global service delivery capabilities of Indian companies through a combination of greenfield initiatives, M&A, alliances and partnerships with local players International recognition of India’s strengths Increasing awareness among global companies about India’s capabilities in higher, value- added activities and in the global delivery model Leading international companies have identified custom application development and maintenance as priority areas due to a high offshoreable component High growth of domestic IT & ITeS market due to several regulatory and technological factors: Increased investments by enterprises in IT infrastructure, applications and IT outsourcing Demand for domestic BPOs has been largely driven by faster GDP growth and by sectors such as telecom, banking, insurance, retail, healthcare, tourism and automobiles. Opportunity to supply to the global market in addition to serving the growing domestic demand Page 26
  • 28. Market Potential – IT and IT Enabled Services Policy 100% FDI is permitted in this sector under the automatic route SEZs, EOUs and Software Technology Parks have been set up across India – income tax exemptions are available for units in these designated areas/zones IT Act, 2000 legalizes the acceptance of electronic records and digital signatures providing a legal backbone to e-commerce Page 27
  • 29. Market Potential – Healthcare Potential High-growth in the domestic market arising from: Increasing health awareness: share in total private consumption expected to increase by 10% Increasing penetration of health insurance Rapid growth in private sector companies owning and managing hospitals High-growth in medical tourism Cost of comparable treatment is on average 1/8th to 1/5th of those in western countries. Opportunities exist in multiple segments along the value chain Service providers: curative and preventive in primary, secondary and tertiary care Diagnostics services: imaging and pathology labs Infrastructure: hospitals, diagnostic centers Health insurance: less than 10% of the population is covered by health insurance. The medical insurance premium income is expected to grow to US$3.8 billion by 2012 44% growth in health insurance during 2006-2007 Healthcare BPO: medical billing, disease coding, forms processing and claims adjudication Training: large opportunity for training doctors, managers, nurses and technicians Investment opportunity of over US$25 billion by 2010 Page 28
  • 30. Market Potential – Healthcare Policy 100% FDI is permitted for all health-related services under the automatic route Infrastructure status has been accorded to hospitals Lower tariffs and higher depreciation on medical equipment Income tax exemption for 5 years to hospitals in rural areas, Tier II and Tier III cities Page 29
  • 31. Special Economic Zones (SEZ’s) SEZ Act and the rules framed hereunder have been notified with effect from February 2006. An SEZ is an export oriented duty free enclave, which is deemed to be outside the customs territory of India. 22 operational SEZ’s in India and over 200 SEZ’s are in various stages of approval and development. 100% tax deduction for 10 years for SEZ developer. Exemption from dividend distribution tax for SEZ developer. Exemption of Sales Tax on purchases from Domestic Tariff Area for both developer and a SEZ unit. Exemption from Service Tax for both developer and a SEZ unit. No minimum export obligation. A 100% permitted under the automatic route for SEZ development. 15 year corporate tax exemption on export profits to a SEZ unit. Branches of foreign companies in SEZ’s are eligible to undertake manufacturing activities. Page 30
  • 32. Strategic Framework • Sustainable Advantages Do I need to leverage India? • Changing Global Economy • Future Growth of India • Organization Design How can I create an India Entry • Finding Partners Strategy? • Implementation • Statutory Compliance • Due Diligence How do I manage risks in India? • Legal Aspects • Risk Management • Culture & Communication How do I grow my operations in India? • Creating Incentives • Monitoring Investment Page 31
  • 33. Creating an India Entry Roadmap Stage 1: Create Stage 2: Design Stage 3: Strategy Phase Implement • Market Study/ • Operating Model • Business Setup Industry Assessment • Organization Design • Statutory and Legal • Competitive Requirements • Partner Selection Landscape Analysis • Risk Management • Preparing Key • Feasibility Stakeholders • People Assessment • Legal & Regulatory • Infrastructure • Market Positioning Setup • Employer Value • Investment • Investment Proposition Strategy Structuring • Funding • Location • Partner Due Assessment Diligence Page 32
  • 34. Keys to Success in India Good local partners knowledgeable regarding the local market and procedural issues. Study the Market & Competition. Good planning. Aggressive due diligence and follow up. Patience and commitment. Hire good advisors Understand the rules, standards and regulations. Page 33
  • 35. Creating Strategy • Market study/ Industry Assessment Market organization • Current market size • Expected growth rate • Industry trends • Drivers of value • Export component • Affect of currency fluctuation and relationship to the global markets • • Competitive Landscape Analysis Barriers to entry • Degree of maturity • Number of competitors • Performance and profitability • Products and brands • Financing and flexibility • Areas of vulnerability • First-Mover advantage • Page 34
  • 36. Creating Strategy • Feasibility Assessment Price Point • Unit economics • Cost benefit Analysis • Change in consumer tastes, preferences • • Market Positioning • Branding/ Positioning • Impact on P&L • Investment Strategy and Structure • Investment timeframe • Step by step analysis • Return on Investment calculations • Location Assessment Access to ports/ highways • Tax incentives • Special Economic Zones • Proximity to industry clusters • Page 35
  • 37. Design Phase • Operating Model • Form of enterprise • Corporate structure • Partnership structure • Organization Design • Number of employees • Mix of local and global staff • Partner Selection • Value Proposition • Key Advantages • Risk Assessment • Due Diligence Page 36
  • 38. Design Phase • Preparing Key Stakeholders • Business plan presentation • Financial analysis • Legal & Regulatory Setup • Choosing the right legal and tax structure • Investment Structuring Page 37
  • 39. Implementation • Business Setup • Registration of company • RBI approvals • Statutory and Legal Requirements • Risk Management • People • Hiring key personnel • Infrastructure • Employer Value Proposition • Recruitment strategy • Long term / Short term incentive programs (ESOP’s / variable pay / incentives) • Funding Page 38
  • 40. Key Indian Cities Page 39
  • 41. Structuring Investments Liaison Office Branch Office Operate as a Foreign Company Project Office Strategic Investor (FDI) Joint Ventures Operate as an Indian Company Private Wholly owned Subsidiary Public Investing in India Invest in a U.S. company with a services fulfillment subsidiary in India Invest in a Caymans or Mauritius company with a services fulfillment sub in India Financial Investor (FII or FVCI) Direct investment in an India company from outside India (Mauritius/Cyprus subs) Direct investment in an India company from outside India through a venture capital fund registered with the SEBI Page 40
  • 42. Strategic Investors seeking India presence commonly use the automatic route Automatic Prior FDI in select Negative List Route Approval sectors IT •100% FDI permitted in most Generally, applicable in FDI not allowed in certain ITES sectors following cases: sensitive sectors e.g.: • Certain cases where FDI is Textiles • Agriculture •No prior approval necessary; Pharma • Atomic energy regulated Only post-facto filings Oil & Gas • Investor has existing joint • Railway Transport AMC •FDI should be brought venture / collaboration in • Real Estate (except NBFC through normal banking same field existing prior to townships/ industrial Integrated township channels 13 Jan 2005 parks, etc) development • Acquisition of existing •Investment represented by Industrial parks shares in financial services fresh issue of shares Industrial model towns sector Hotels and tourism Applications processed by SEZ’s Foreign Investment Promotion Atomic energy Board [FIPB] Decision generally Railway transport within 4-6 weeks Lottery business, gambling and betting Page 41
  • 43. FDI limits Petroleum Sector • Drug and Pharmaceuticals • Construction Development Project • Software Development • B2B e-commerce • • Electronic hardware Tea Sector, including tea plantation • • Hospitals ISP FDI up to 100% • • Venture capital funds/companies Domestic Airlines • • Roads and highways Hotel and Tourism • • Development of Airports • Telecommunication services • ISP with Gateways, radio-paging, • Mining of precious stones end-to-end bandwidth • Atomic minerals FDI up to 74% • Establishment and operation of • Exploration and mining of coal and facilities ignite for captive consumption • Private sector banks • Investing companies in • Broadcasting infrastructure/services FDI up to 49% • Domestic airlines • FM Broadcasting • Defense Industries FDI up to 26% • Print Media • Insurance • Retail Trading • Gambling and betting • Atomic Energy • Lottery business FDI Prohibited • Arms and ammunition • Railway transport • Coal and ignite Page 42
  • 44. In order for a foreign investment to be eligible for the automatic route, certain conditions must be met The investment should be by way of subscription of a fresh issue of shares and not by way of purchase of existing shares from existing shareholders of the company. The investment should be within the sectoral equity caps prescribed, where applicable. The investment should not be in sectors where industrial license is required to be obtained or where foreign investment has been expressly prohibited. FDI Regulations prescribe a minimum price for foreign investment which is arrived at on the basis of a prescribed formula, unless made by Foreign Venture Capital Investors registered with SEBI With the exception of the IT sector, in all other sectors, the foreign investor cannot avail of the automatic route if such investor already has a previous venture or tie-up in the same field in India. However, this requirement applies essentially to strategic business investors and not to financial investors who may hold other portfolio investments in Indian companies. Page 43
  • 45. Liaison/ Representative Office - Scope of Activities Key Considerations Testing the waters without committing major resources. Developing trade relations. Collecting market information. Inspection & coordination of purchases for export to parent company. Regulatory/ Legal Framework Office expenses to be met through foreign exchange remittance from Head Office abroad. No business activity permitted. Prior RBI approval required. Liaison office not taxed. Regular filings with Registrar of Companies (ROC). Page 44
  • 46. Project Office - Scope of Activities Key Considerations Office for undertaking a specific project. Approvals granted for both Government and private sector projects. Regulatory/ Legal Framework Specific approval to be obtained from RBI’s regional office. Regular ROC filings to be made. Page 45
  • 47. Branch Office - Scope of Activities Key Considerations Scope of activities larger than that of a liaison office. Represent parent or other foreign company as buying/ selling agent. Research in the sector, in which the parent company is involved. Render professional or consultancy services. Undertake export/ import trading activities. Regulatory/ Legal Framework Prior RBI approval to be obtained. Regular filings to be made with the ROC. Own manufacturing activities not permitted. Taxed @ 42% (including surcharge) of profits of Indian branch. Page 46
  • 48. Setting up a Wholly Owned Subsidiary Key Considerations Incorporation of an Indian company – private or public. Specific FIPB approval to be sought if investment does not qualify for automatic approval. Corporate tax @ 35%. Nature of the Company Private company to have a minimum of 2 members and a minimum paid up capital of Rs. 1,00,000/- (approx USD 2000). Public company to have a minimum of 7 members and a minimum paid up capital of Rs. 5,00,000/-. (approx USD 10,000). Page 47
  • 49. Setting up a Joint Venture Company Key Considerations Approval requirement depending on sector, in which investment is made. Taxation as applicable to an Indian company. Both, the principal investment and the income are allowed to be repatriated outside India without restrictions. Dividend taxable in the hands of the shareholder. Page 48
  • 50. Joint Venture or Wholly Owned Subsidiary Key Considerations Meetings ROC filings Labour And Employment Taxation Taxation of foreign personnel in India Tax treaties Page 49
  • 51. Other Routes to Invest in India Key Considerations Technical Collaboration Investing in an existing Indian company Fresh issue of shares by an Indian company Purchase of existing shares in an Indian company by way of transfer Foreign Institutional Investor Page 50
  • 52. Offshore Structure is commonly used for financial investment Under this structure an investment vehicle (“Fund”), which could be an ordinary company, an LLC or an LP organized in a tax favorable jurisdiction outside India will pool investments from investors. The Fund will then make investments directly into Indian portfolio companies. There would generally be an offshore investment manager (“IM”) for managing the assets of the fund and an investment advisor (“IAA”) in India for identifying deals and to carry out preliminary due-diligence on prospective investment opportunities. Page 51
  • 53. Unified Structure is used for financial investments if domestic investors are also expected to participate This structure is generally used where domestic (i.e., Indian) investors are expected to participate in the fund. Under this structure, a trust or a company is organized in India. The domestic investors would directly contribute to the trust whereas overseas investors pool their investments in an offshore vehicle and this offshore vehicle invests in the domestic trust. Page 52
  • 54. Movie Page 53
  • 55. Strategic Framework • Sustainable Advantages Do I need to leverage India? • Changing Global Economy • Future Growth of India • Organization Design How can I create an India Entry • Finding Partners Strategy? • Implementation • Statutory Compliance • Due Diligence How do I manage risks in India? • Legal Aspects • Risk Management • Culture & Communication How do I grow my operations in India? • Creating Incentives • Monitoring Investment Page 54
  • 56. Due Diligence - The Bottom Line Page 55
  • 57. Doing Due Diligence US vs. India Page 56
  • 58. Ten Tips to Successful Due Diligence 1. Know the mindset of the target company Comprehensive information required for the due diligence process is not readily available with the Indian companies due to lack of detailed management information system. For example, detailed schedule of margins by product and by customer may not be easy to come by with these companies. The forecasting methodologies of such small and medium sized Indian companies are not very robust, often leading to simplistic projections. The forecasts tend to be aggressive, without a track record to boot. 2. Understand key differences in doing a due diligence in the western countries and in India Going in for a due diligence process with the right expectations is a critical success factor for US investors. The quality of financial statements, financial infrastructure and business and business process will be lower and less explicit than western investors are accustomed to. This results in the need to explore more risk areas and take more time for the due diligence. Page 57
  • 59. Ten Tips to Successful Due Diligence (E&Y) 3. Listen for the word “N0'”: Asian culture is less direct in some respects. Western investors rarely hear their Indian counterparts say “no” even though they do not mean “yes''. 4. Look out for Hidden Skeletons: Inadequate disclosures impede the ability to access critical information that might alter the investor's perception with regard to the value of the company, environment issues and aggressive tax positions among others. 5. Evaluate Corporate Governance: Companies are slowly realizing the importance of corporate governance and some of the leading organizations are benchmarking to global standards. Some others are moving towards improvement. 6. Keep an Eye on Related Party Transactions: As a hangover of the licensing raj, Indian businesses are generally structured as conglomerates or group businesses which create extensive related party transactions. Page 58
  • 60. Ten Tips to Successful Due Diligence (E&Y) 7. Avoid Legal Minefields Weak corporate governance is compounded with tardy legal systems where dispute resolution often remains a distant goal.. 8. Communicate with Care In any transaction, communication must be handled with utmost care. Sensitivity to Indian culture with regard to dealing with the owners who are also the entrepreneurs of the company will help to make the venture more rewarding. 9. Manage the Control Freaks It is often observed that founding members of a start-up will refuse to give up control and settle for a minority ownership stake (a common condition for many start-ups in exchange for Private Equity funding). 10. Think Global, Act Local Firms with a presence in India have a distinct edge due to their wide networks of contacts and experience of the Indian business environment. Page 59
  • 61. Drill Down Due Diligence Page 60
  • 62. Taxation Companies incorporated in India are treated as Indian companies for taxation • There exists a Double Taxation Avoidance Agreement with 65 countries • Peak Custom duty has been reduced to 15% • Tariff to be aligned with ASEAN levels • Value Added Tax introduced in some States from 1st April 2005 • Transparency in Tax Structure: Online/ ICT Applications • Differentiation - domestic company vs. foreign company • Facts - Wealth tax rate of 1%; tax year April to March • Tax rates in India The above rates are exclusive of the currently applicable surcharge of 2.5% on the tax and an education cess of 2% on the tax as well as the surcharge. In case of a domestic company the surcharge applicable is 10%. Page 61
  • 63. Tax Regime of India – Direct Tax 1. Corporate Tax – Domestic Company – 33.66%; Foreign Company – 41.82% 2. Dividend Tax – Company – 16.995% (w.e.f. Apr 1, 2007); Money Market Mutual Fund – 25% 3. Minimum Alternate Tax 4. Capital Gains 5. Securities Transaction Tax 6. Taxation of know how fees in the hands of Foreign Companies – Royalties/Technical fees payable to non-residents are taxed on net basis. 7. Fringe Benefit Tax (FBT) - ESOPs brought under FBT (w.e.f. Apr 1, 2007) 8. Banking Cash Transactions Tax – 0.1% to apply for withdrawals over INR 50,000 9. Double Tax Avoidance Agreements (DTAAs) 10. Other Direct Tax – Wealth Tax 11. Important concept – Transfer pricing and determination of arms length price (“ALP”) Page 62
  • 64. Indirect Tax 1. Customs Duty 2. CENVAT (Excise Duty) 3. Sales Tax 4. Value Added Tax 5. Service Tax 6. Octroi Duty/Entry Tax 7. Stamp Duty 8. R&D Cess 9. Works Contract Tax 10. Turnover Tax 11. Purchase Tax 12. Secondary and Higher Education Cess Page 63
  • 65. Acquiring Shares or Assets of Indian Company The acquisition of the business of an Indian Company can be accomplished in one of the following ways: Purchase of Shares Purchase of Assets Purchase of an entire business for a lump-sum consideration. Purchase of individual assets of a business. Regulatory Approvals Following recent liberalization, transactions, entailing the transfer of existing shares in an Indian company between the residents and non-residents generally fall under the automatic route (i.e. no prior regulatory approval, but prescribed documents must be filed with the relevant Authorized Dealer/Banker). The transfer price needs to fall in line with the valuation methodology prescribed under foreign exchange regulations The transfer of shares form a non-resident to another non-resident would also generally not require any prior regulatory approval, except in cases where the transferee non-resident has a previous joint venture (financial/technical) or tie up in India as stipulated. Page 64
  • 66. Acquiring Shares or Assets of Indian Company Sale of Assets: ‘Slump Sale’ The sale of a business undertaking is on a slump-sale basis when the entire business is transferred as a going concern for a lump-sum consideration. ‘Cherry picking’ assets would not be possible under this kind of transaction. The implications for this type of transaction are described below. Income Tax Implications Where the business of the transferred company is more than 36 months old, the business would be treated as a long-term capital asset and the gains from its transfer would be taxed at a rate of 20 percent (plus applicable surcharge and education cess). Otherwise, the gains would be subject to tax at 33.66 percent in the case of a domestic company and at 41.82 percent in the case of a foreign company. On a slump sale, the purchaser records the assets acquired into its books by allocating the purchase consideration on the basis of fair values of assets acquired and claims depreciation thereon, wherever applicable. Part of the consideration could also be attributed to eligible intangible assets based on their fair values (as discussed in ‘Sale of Assets: Itemized Sale’ below) and depreciation should be available on the stepped-up value of these assets, if supported by a valuation report from an independent adviser. Transfer Taxes The transfer of assets by way of a slump sale would attract stamp duty. The rates of stamp duty would generally range between five per cent and 10 per cent. Page 65
  • 67. Acquiring Shares or Assets of Indian Company Amalgamation In India, one of the most popular and tax-efficient means of corporate consolidation is amalgamation. Amalgamation enjoys favorable treatment under income tax and other laws, subject to fulfillment of stipulated conditions under the respective laws. Exchange Control Regulations In India, capital account transactions are still not fully liberalized. Hence, certain foreign investments required the approval of the Government of India. A court-approved merger is specifically exempted from obtaining any such approvals if, post-merger, the stake of the foreign company does not exceed the prescribed sectoral cap. Takeover Code Regulations The acquisition of shares in a listed company beyond a specific percentage triggers implications under the regulations of India’s Stock market regulator, the Securities and Exchange Board of India (SEBI). However, a court-approved merger is specifically excluded from the application of these regulations. Thus, a court-approved merger is the most tax-efficient means of corporate consolidation or acquisition, subject to following considerations: More procedural formalities and a longer time frame of four to six months. Both the parties must be corporate entities in India. Page 66
  • 68. Considerations in Determining Deal Structure Ease of exit including any currency exchange restrictions, the impact of Sarbanes-Oxley in the U.S. and overseas company listing requirements in India; Relative valuations in the U.S. and India capital markets for the type of investment, particularly a services business; Ease of acquisition by the likely set of acquirers as an exit strategy; Investor “comfort” with the limitations on preference shares under the India Companies Act of 1956, as amended (the “Companies Act”); and Location of “market pull” for the investee company. Page 67
  • 69. Exit through Strategic Sale If the transferee is an Indian resident, then as per the FDI Regulations notified by the RBI, if the investee company is listed at the time of exit, then the investor cannot exit at a price that is higher than the prevailing market price of the shares. In case the Indian company is unlisted at the time of such exit through a strategic sale, then the exit price will have to be as determined by a chartered accountant or an investment banker registered with SEBI. However, the RBI has carved out a specific exemption from this exit pricing restriction for FVCIs registered with SEBI. Further, if the strategic buyer happens to be another non-resident party, then again, the exit pricing restrictions of the RBI will not be applicable. Page 68
  • 70. Exit Consideration Capital Gains No objection certificate required for new ventures – No objection certificate from Indian Partner has been a key negotiation point for Foreign Company having existing JV relationship in India. NOC has been made in-applicable for new ventures by foreign company. Shareholders agreement and implications thereof – right a first refusal, tag along rights and drag along rights Liquidation process – long drawn and court approval process Page 69
  • 71. Cash Repatriation Capital and income arising from foreign investment in India can be freely repatriated (except for cases where the investment is made on non-repatriation basis), subject to provision of a no-objection certificate from the Indian revenue authorities or a certificate from a chartered accountant confirming that taxes payable, if any, are deposited into the Indian government treasury. Page 70
  • 72. Acquisition of Shares Acquisitions may be made of an existing Indian company which may be either a private or a public company. Acquisition of shares of a public listed company is subject to the guidelines of the Securities Exchange Board of India (SEBI) Foreign investors looking at acquiring equity in an existing Indian company through stock acquisitions can do so under the automatic route. Page 71
  • 73. Foreign Technology Transfer Foreign technology induction is encouraged by the Government both through FDI and through foreign technology collaboration agreements. No approvals are required in respect to all those foreign technology agreements which involve: a lump sum payment of up to USD 2 million royalty payable up to 5% on net domestic sales and 8% on exports, subject to a total payment of 8% on sales, without any restriction on the duration of royalty payments. Note - It is permissible for an Indian Company to issue equity shares against lump- sum fee and royalty in convertible foreign currency Page 72
  • 74. Preference Shares Indian companies can mobilize foreign investment through issue of preference shares for financing their projects/industries. Issue of preference shares is permissible only as rupee denominated instruments. All preference shares have to redeemed out of accumulated profits/ fresh capital within a period of 20 years as per Indian Company Law. Preference shares, carrying a conversion option, must comply with sectoral caps on foreign equity. If the preference shares do not have conversion option, they fall outside the FDI cap. Page 73
  • 75. Exchange Control Regulations of India Exchange control is regulated under the Foreign Exchange Management Act, 1999 (“FEMA”) Foreign exchange transactions have been divided into two broad categories – current account transactions and capital account transactions. The Indian rupee is fully convertible for current account transactions, subject to a negative list of transactions that are prohibited/ require prior approval. The exchange control laws and regulations for residents apply to foreign invested companies as well. Repatriation of Capital Foreign capital invested in India is generally repatriable, along with capital appreciation, if any, after the payment of taxes due on them, provided the investment was on repatriation basis. Page 74
  • 76. Legal Matters Legal Matters Dispute Resolution Intellectual Property Protection State Governments Company Income Tax Page 75
  • 77. Dispute Resolution Special Economy Courts Industrial Tribunal - employee disputes Tax Tribunal - tax disputes Debts Recovery Tribunal - debts disputes Local Lawyer Responsible for legal issues in our company Page 76
  • 78. Intellectual Property Special Protection Activities Handbook of copyright law Cooperation with police academy Workshops and seminars for department chiefs Page 77
  • 79. State Governments Responsibility Registration 13 procedures to register a company Responsible for Necessary Infrastructure Offices Electricity Internet and telephone connection Water supply Offer National Industry Parks Page 78
  • 80. Outsourcing to India Apart from India’s … robust communication infrastructure; large English-speaking workforce; low labor costs and overheads; and appropriate time-zone difference with the West, … India has the following advantages to offer: The brand equity built by the software services sector in India which exports software to 95 countries around the world. Faster adoption of well-defined business processes resulting in higher productivity gains. India has state-of-the-art technologies for total solutions: outsource turnkey projects. India has a stable government and is one of the world's 10 fastest-growing economies. Page 79
  • 81. Business Process Outsourcing Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages. The selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry. Page 80
  • 82. Cost and Quality Advantages Outsourcing to India is now more about high quality rather than cost Indian companies are fast scaling up to match or surpass international quality standards and are ensuring that they stay ahead through stable quality systems and continuous quality improvement. Page 81
  • 83. What’s Happening Today Deals are getting bigger and more complex. First mover advantages have helped earlier players to capture a larger share by expanding. Banks and Financial Institutions looking at India. Diversity of BPO services being provided. Investments in captive call centers. Service companies must have an India strategy. Page 82
  • 84. Outsourcing & India From Software to BPO India call centers and BPO are the focus now India to become back-office of the world Activities Software companies have higher margins Software development & maintenance Call centers Document processing Financial analysis Legal support Page 83
  • 85. Legal Considerations Outsourcing through Ownership Model Owning the Intellectual Property Enforcing the Contract Protecting Trade Secrets and IP Liability Tax Considerations Employment Issues Conclusions Page 84
  • 86. Outsourcing through Ownership Model Large requirements, IP related work Tax Advantages Income Tax Holiday till 2009 Customs, excise waivers Export requirements not onerous US$ 250,000 over 5 years 10% net foreign exchange inflow Good HR infrastructure - easy to hire people Hybrid structures leverage benefits and reduce risks Page 85
  • 87. Owning Intellectual Property Key Considerations Indian copyright law may apply Standard “works for hire” clause may not viable Patent protection unlikely Some concerns on fair use provisions for pre-existing IP Page 86
  • 88. Enforcing the Contract Key Considerations Customers want home jurisdiction and governing law. Arbitration v. Court - from an enforcement perspective. Execute an onshore contract with the subsidiary. Avoiding Indian courts other than for injunctive relief. Very few disputes have arisen. Page 87
  • 89. Protecting Trade Secrets & Intellectual Property Key Considerations India’s piracy rate is misleading. No specific statute for data protection and privacy. Common law remedies and jurisprudence applicable. Indian service companies follow safe harbor provisions. Injunctive & equitable relief reasonably easy. Need for forum shopping for IP friendly court. Not easy to enforce employee restrictions. Criminal remedies are an option. Page 88
  • 90. Liability Issues Key Considerations Indirect & consequential damages very unlikely. No damages culture in Indian courts. Liquidated damages possible if reasonable. Enforcement of SLA type penalties can be a challenge. Exchange control laws may prevent payment. Page 89
  • 91. Tax Considerations Some structures may fall foul of tax considerations Export requirement Receipt in foreign exchange Change in tax regime could alter pricing marginally Will the income tax holiday go away? New service tax on BPO companies PE issues arising from supervision and equipment Investment structuring for outsourcing to subsidiary Transfer pricing regime yet to stabilize Page 90
  • 92. Employment Issues Key Considerations Requirements for layoff of employees onerous. Messy employment requirements rarely followed. BPO Companies may be affected. Government policies on women working at night. Government policies on flexible hours, holidays, etc. Stock options - restrictions on purchase of foreign stock. Recent skirmishes on IP related employee movement. Not easy to restrict employees. Some visa & immigration problems both ways. Page 91
  • 93. Outsourcing Conclusions Ownership model is very attractive IP ownership issues should not be overlooked Set a high legal compliance standard Very few legal problems practically Huge opportunity due to supply, diversity of services Page 92
  • 94. Strategic Framework • Sustainable Advantages Do I need to leverage India? • Changing Global Economy • Future Growth of India • Organization Design How can I create an India Entry • Finding Partners Strategy? • Implementation • Statutory Compliance • Due Diligence How do I manage risks in India? • Legal Aspects • Risk Management • Culture & Communication How do I grow my operations in India? • Creating Incentives • Monitoring Investment Page 93
  • 95. Culture • Cultural Aspects — Four major Religions: Major religions are Hindu, Muslim, and some Christians — Diverse Languages: There are 15 recognized languages with Hindi as the official language • Social Interactions Indian’s are very open and will ask personal questions — The proper greeting is namaste or hello — 3 feet of personal space, and gestures have different meanings — Strong male hierarchy — • Entertainment Protocols — Most meetings are between 11am and 4pm — Always use the professional title — An invitation to an Indian’s home should be taken seriously Page 94
  • 96. Business Conduct Business cards are in English, and exchanged at the first meeting. — Hindi … the major official language in India — Different official languages in different states — More than 20 languages spoken in India — English => language of the international commerce — What‘s your name? => English — What‘s your good name? =>“Hinglish“ Gifts are also a popular custom, but adhere to religious observance. The use of a respected 3rd person intermediary for introduction is recommended. Plan meetings in advance, and do not make a tight time schedule. Page 95
  • 97. Think Local The Indianized Chinese KFC – Tandoori Chicken preferred to the ‘KFC experience’ McDonalds – ‘McVeggie Burger’ & ‘McAloo Tikki’ Domino’s – ‘Peppy Paneer’ & ‘Chicken Chettinad’ Pizza Hut / Pizza Express – spicing it up! Page 96
  • 98. Recruitment/ Retention Strategies Recruitment For every 5 openings, only 1 qualified candidate Employees seen as internal “customers” HR managers judged as salespeople- rather than administrators Retention Differentiating company from competitors compensation and benefits tailored to particular job Play on sense of togetherness de-emphasize pay-for-performance More important whether person liked and respected performance ability not valued as strongly Page 97
  • 99. Negotiation Preparation is a key to success in India. Present issues in a hierarchical order There is low sensitivity to time. A relationship must be formed. Negotiations should be at the highest level of the Indian organization. Do’s Don’ts Rely on written agreements, not Don’t be swayed by kindness YES. Don’t bring up business on the first Modern India relies on contracts meeting. Consider other firms. Don’t trust every manager as equal Bring a group of negotiators. Save concessions for strategic implementation. Page 98
  • 100. Look for the word “No” “We will see” Means “NO” “I will try” “Possibly” Page 99
  • 101. Monitoring Operations Assess Performance Keep Management Focused Identify Areas for Improvement Review Monthly Reports Participate in Board Meetings Attend Industry Conferences Discuss Results with Management Talk to Department Heads, Other Managers Scan News Headlines Analyze Industry Studies, Research Check for Fraudulence, Inconsistencies Page 100
  • 102. About Virtus Global Partners One of the Leading US-India Cross Border Transaction Advisory Firms • We advise funds and corporations on US-India cross border transactions such as mergers & acquisitions, strategic alliances, due diligence and market feasibility research • Principals have several years of relevant industry experience in US and India, both transactional and operational • Strong capabilities in Global Strategic Consulting, Analytics, Knowledge Process Outsourcing and Information Technology Services • Headquartered in New York with offices in Mumbai, New Delhi, Chennai and Kolkatta. Key transactions Page 101
  • 103. Our Approach to Cross Border Advisory Process Review Strategy Assess and Plan Monitor and Implementation Measure Future Business Key Business • • Sourcing • Requirements Strategies, Goals Current State • Arrangements Financial portfolio and Objectives • Assessment Supply Chain • goals Financial Performance • • Improvements Strategic Portfolio • Measurement Financial Portfolio • Acquisition and Improvements (baseline and Realignment Sourcing Goals Strategic going-forward) • Strategic • Organization and Acquisition • Reality Testing • Acquisition Operating Model Sourcing Customer • • Operational • Performance Arrangements • Feedback Improvements Management Key Issues & • Continuous • IT process/ E- • Outsourcing Opportunities • Improvement commerce Opportunities Model Implementation Strategic Acquisition and Sourcing Arrangement E-commerce and Infrastructure Business Process Improvements Financial Portfolio Optimization Organizational and Operating Model Page 102
  • 104. Our Office Locations New York (Headquarters): The Graybar Building 420 Lexington Avenue Suite 300 New York, NY 10170 India Offices: Delhi, India Mumbai, India Building No. 8, 2nd Floor 4th floor, Electric Mansion Tower-A Appasaheb Marathe Marg, DLF Cyber City, Phase II Prabhadevi Gurgaon - 122002 Mumbai - 400 025 Chennai, India Kolkata, India V Floor, Karumuttu Centre FMC Fortuna, A-13 V Floor 634 Anna Salai 234/3A, AJC Bose Road Chennai - 600 035 Calcutta - 700 020 Page 103