Presentación Utilizada en el evento PBX exchange Argentina

1. Unified Communications Juan Pablo Denkiewicz [email_address] 16 de Abril de 2009

2. Agenda - - Call Controll Mensajería Presencia, Colaboración, Movilidad Contact Center Endpoints Introducción Aplicaciones

3. CISCO Unified Communications “Unified Communications Solution” Overview

4. Cisco Unified Communications IP Network E-Mail/ Calendar Mobility Conferencing and Collaboration Voice and Unified Messaging Contact Center Telephony Services Productividad Proceso de Negocio Transformación del Negocio Presence and Instant Messaging End Points Video Secure

5. Impacto de la Solución Presencia y políticas Movilidad Interacciones Multi-Media Diseño Compra Venta Servicios Mejora relación con clientes, reduce churn Colaboración en cualquier parte/momento Productividad Reducción de Costos Velocidad: TTM, Ciclo de Venta Eficiencia en la Operación Virtualización Integración de Apps de Negocio Misión: Transformar los Procesos de Negocio con las Comunicaciones Unificadas Servicios al Negocio Procesos de Negocio Beneficios al Negocio

6. Abierta, Colaborativa y Efectiva Unified Communications Solución abierta que trabaje con sistemas existentes Colaboración Sin fronteras Negocios eficientes Efectiva Abierta Colaborativa

7. El Middleware Humano Global Móvil Virtual Múltiples dispositivos Comunicación Compleja

8. Portfolio de Productos

9. CISCO Unified Communications “Unified Communications Solution” Call Control

12. Redundancia y Escalabilidad Primary/Backup Backup/Primary Hasta 7,500 IP Phones Publisher and TFTP Server(s) 1 to 3750: Primary 3751 to 7500: Backup 3751 to 7500: Primary 1 to 3750: Backup Hasta 30,000 IP Phones Publisher and TFTP Server(s) 1 to 3750 3751 to 7500 7501– 11,250 11,251– 15,000 15,001– 18,250 18,251– 22,500 22,501– 26,250 26,251– 30,000 Publisher and TFTP Server(s) Hasta 15,000 IP Phones 1 to 3750 3751 to 7500 7501– 11,250 11,251– 15,000

13. Redundancia y Escalabilidad Intra-Cluster Communications FAILED Call Processing Directory Services Management Interface Config Server CTI/QBE I/F SCCP I/F MGCP I/F H.323 I/F Software MTP Software Conferencing Music on Hold Call Processing Directory Services Management Interface Config Server CTI/QBE I/F SCCP I/F MGCP I/F H.323 I/F Software MTP Software Conferencing Music on Hold Active Communications Manager Server Voice Mail Server JTAPI IP-IVR IP Phone Gateway Conf Conferencing Xcode Transcoding

17. CUCM Express DSL Fax Cisco 28XX/38XX Access Router with Cisco Communications Manager Express, Cisco Unity Express and IOS Firewall GUI Management Station Employee PC, Cisco IP Phone 7960G and Voicemail Application Server Printer Cisco IP Phone 7906 in Lobby, Breakroom, or Conference Room Dial Backup and POS Catalyst Access Switch Analog Phones Cisco IP Phone 7914 as the Attendant Console Wireless Access Point Cisco IP Phone 7920 for Roaming Employees CO Line 1, 2, 3, 4 Public Internet PSTN

18. CUCM 500 Series Plataforma para voz y datos en sitios de menos de 48 usuarios CE500 PSTN 4 Analog Station Ports (Fax, Door Bell, etc) Optional Wireless DSL Modem or ISR Internet WAN Uplink LAN Expansion Music On Hold Wi-Fi (optional) Console POE (8) WAN Port EXP Port 2 x BRI FXS (4) VIC Slot (field expansion)

19. Posicionamiento de Communication Manager # Extensions

28. CISCO Unified Communications “Unified Communications Solution” Soluciones de mensajería

30. Cisco Unity Cisco Unity Express Cisco Unity Connection 3000 Users 5000++ Users Up to 250 Users 500 Users Cisco Unity Unified Messaging and Voice Messaging

31. Cisco Unity

32. CISCO Unified Communications “Unified Communications Solution” Presence

35. CISCO Unified Communications “Unified Communications Solution” Collaboration & Conference

36. Cisco Conferencing Solutions

39. CISCO Unified Communications “Unified Communications Solution” Mobility Advantage

41. Telepresencia

42. Anytime, Anywhere, on Any Device Cisco Unified Personal Communicator Cisco Unified Mobile Communicator Cisco Unified Personal Communicator for Mac Cisco Unified Call Connector for Microsoft Outlook

43. CISCO Unified Communications “Unified Communications Solution” Contact Center

44. Cisco Unified IP Contact Center Express Edition

46. Customer Contact & Cisco Differentiation UCC Express Self-Service UCC Hosted UCC/ICM Enterprise Self Service

49. CISCO Unified Communications “Unified Communications Solution” End Points

50. Unified Communications End Points Porfolio

51. Cisco Unified Communication Clients Telephony Focused Rich Media/Unified Interface

53. CISCO Unified Communications “Unified Communications Solution” Applications

54. Aplicaciones Adding Value to Unified Communications - - Agenda

57. CISCO Unified Communications “Unified Communications Solution” Management

59. Cisco Unified Operations Manager

60. ¿Preguntas?

61. Gracias!