SlideShare une entreprise Scribd logo
1  sur  50
Communication We must do better! John Welsh
What Is Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Importance of Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communication – Is It Done Well? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Barriers to Good Communication ,[object Object],[object Object],[object Object],[object Object],[object Object]
Complaints ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Stress and Communicating Bad News ,[object Object],[object Object],[object Object],[object Object],[object Object]
Specific pitfalls to effective communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Specific pitfalls to effective communication  ,[object Object],[object Object],[object Object]
Use Of Distancing Tactics ,[object Object],[object Object],[object Object],[object Object],[object Object]
Levels of Communication ,[object Object],[object Object],[object Object]
Advanced communication skills ,[object Object]
Why train in communication skills? ,[object Object],[object Object],[object Object]
Helpful behaviours ,[object Object],[object Object]
Effective communication has many beneficial effects ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Palliative Care ,[object Object]
Desire to Know Diagnosis ,[object Object],[object Object],[object Object]
Concerns after a Diagnosis of Cancer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
General information preferences ,[object Object],[object Object],[object Object],[object Object],[object Object]
Need /want to know  Fallowfield BMJ   Pall %  Non-pall % ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Patients’ Views on End of Life Decisions  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Doctor/ Patient Relationship ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Poll of population- who do you Trust ,[object Object],[object Object],[object Object],[object Object]
JHOs - Breaking Bad News ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communication Training for Medical Students ,[object Object],[object Object],[object Object],[object Object]
Breaking Bad News ,[object Object]
Reaction to receiving bad news ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Breaking Bad News ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Breaking Bad News ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reaction to bad news ,[object Object],[object Object]
Difficult questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Initial goals in delivering bad news ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ABCDE. A= Advance preparation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
B=Build a therapeutic environment/relationship ,[object Object],[object Object],[object Object],[object Object]
C= Communicate well   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
D= Deal with patient and family reactions ,[object Object],[object Object],[object Object],[object Object],[object Object]
E= Encourage and validate emotions (reflect back emotions )   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conclusion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Palliative Care ,[object Object],[object Object],[object Object],[object Object],[object Object]
Improving Satisfaction ,[object Object],[object Object],[object Object],[object Object]
Truth may hurt but deceit hurts more ,[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Doctor/Patient Relationship ,[object Object],[object Object],[object Object]
 
Advance care planning
Impact of Specialist Palliative Care ,[object Object],[object Object],[object Object],[object Object],[object Object]
Questions ,[object Object],[object Object],[object Object],[object Object]
Communication with the cancer patient ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Contenu connexe

Tendances

Breaking bad news ----
Breaking bad news ----Breaking bad news ----
Breaking bad news ----
Pk Doctors
 
Communication In Healthcare New
Communication In Healthcare NewCommunication In Healthcare New
Communication In Healthcare New
wraithxjmin
 
Difficult patient & breaking bad news
Difficult patient & breaking bad newsDifficult patient & breaking bad news
Difficult patient & breaking bad news
Dr. Faisal Al Haddad
 

Tendances (20)

Communication Skills in Between Doctor and Patient and Breaking the bad news
Communication Skills in Between Doctor and Patient and Breaking the bad news Communication Skills in Between Doctor and Patient and Breaking the bad news
Communication Skills in Between Doctor and Patient and Breaking the bad news
 
breaking bad news
breaking bad newsbreaking bad news
breaking bad news
 
[Behav. sci] breaking bad news by SIMS Lahore
[Behav. sci] breaking bad news by SIMS Lahore[Behav. sci] breaking bad news by SIMS Lahore
[Behav. sci] breaking bad news by SIMS Lahore
 
Doctor patient relationship
Doctor patient relationshipDoctor patient relationship
Doctor patient relationship
 
13. how to disclose the diagnosis
13. how to disclose the diagnosis13. how to disclose the diagnosis
13. how to disclose the diagnosis
 
Breaking bad news (BBN) zau-may2014
Breaking bad news (BBN) zau-may2014Breaking bad news (BBN) zau-may2014
Breaking bad news (BBN) zau-may2014
 
Patient doctor relationship
Patient doctor relationshipPatient doctor relationship
Patient doctor relationship
 
Breaking bad news ----
Breaking bad news ----Breaking bad news ----
Breaking bad news ----
 
Health care communication
Health care communicationHealth care communication
Health care communication
 
Foundation of communication basic
Foundation of communication  basicFoundation of communication  basic
Foundation of communication basic
 
Communication In Healthcare New
Communication In Healthcare NewCommunication In Healthcare New
Communication In Healthcare New
 
Attitude, ethics & communication (aetcom)3 Module 1.3: Doctor-Patient Rel...
Attitude, ethics & communication (aetcom)3 Module 1.3: Doctor-Patient Rel...Attitude, ethics & communication (aetcom)3 Module 1.3: Doctor-Patient Rel...
Attitude, ethics & communication (aetcom)3 Module 1.3: Doctor-Patient Rel...
 
Truth Telling & breaking bad news (BBN)
Truth Telling & breaking bad news (BBN)Truth Telling & breaking bad news (BBN)
Truth Telling & breaking bad news (BBN)
 
Doctor patient relationship
Doctor patient relationshipDoctor patient relationship
Doctor patient relationship
 
breaking bad news
breaking bad newsbreaking bad news
breaking bad news
 
Breaking Bad News: An Essential Communication Skill. 2017
Breaking Bad News: An Essential Communication Skill. 2017Breaking Bad News: An Essential Communication Skill. 2017
Breaking Bad News: An Essential Communication Skill. 2017
 
Communication skill in medical practice
Communication skill in medical practiceCommunication skill in medical practice
Communication skill in medical practice
 
Breaking bad news
Breaking bad newsBreaking bad news
Breaking bad news
 
Difficult patient & breaking bad news
Difficult patient & breaking bad newsDifficult patient & breaking bad news
Difficult patient & breaking bad news
 
Breaking bad news
Breaking bad news Breaking bad news
Breaking bad news
 

Similaire à Communication

Breaking bad news powerpoint
Breaking bad news powerpointBreaking bad news powerpoint
Breaking bad news powerpoint
admanbadman
 
Breaking bad news powerpoint
Breaking bad news powerpointBreaking bad news powerpoint
Breaking bad news powerpoint
breakingbadnews
 
How To Communicate So Your Patients Will Listen Full Version
How To Communicate So Your Patients Will Listen Full VersionHow To Communicate So Your Patients Will Listen Full Version
How To Communicate So Your Patients Will Listen Full Version
drsteps
 
Breaking BAD News Gynaecologits View , Dr. Sharda Jain Lifecare Centre
Breaking BAD News Gynaecologits View , Dr. Sharda Jain Lifecare Centre Breaking BAD News Gynaecologits View , Dr. Sharda Jain Lifecare Centre
Breaking BAD News Gynaecologits View , Dr. Sharda Jain Lifecare Centre
Lifecare Centre
 
Module 9 adherence & psychosocial counselling
Module 9 adherence & psychosocial counsellingModule 9 adherence & psychosocial counselling
Module 9 adherence & psychosocial counselling
David Ngogoyo
 
Therapeutic Comm. & Teaching
Therapeutic Comm. & TeachingTherapeutic Comm. & Teaching
Therapeutic Comm. & Teaching
alishaboda
 

Similaire à Communication (20)

Breaking bad news powerpoint
Breaking bad news powerpointBreaking bad news powerpoint
Breaking bad news powerpoint
 
Communication skill & Breaking Bad News
Communication skill & Breaking Bad NewsCommunication skill & Breaking Bad News
Communication skill & Breaking Bad News
 
Resident Duty in Casualty
Resident Duty in CasualtyResident Duty in Casualty
Resident Duty in Casualty
 
Breaking bad news powerpoint
Breaking bad news powerpointBreaking bad news powerpoint
Breaking bad news powerpoint
 
Breaking the bad news Ong .pptx
Breaking the bad news Ong .pptxBreaking the bad news Ong .pptx
Breaking the bad news Ong .pptx
 
Advanced care planning Hospiscare
Advanced care planning   HospiscareAdvanced care planning   Hospiscare
Advanced care planning Hospiscare
 
Senior Healthcare Consultant (Geriatric) class at Piedmont Hospitals
Senior Healthcare Consultant (Geriatric) class at Piedmont HospitalsSenior Healthcare Consultant (Geriatric) class at Piedmont Hospitals
Senior Healthcare Consultant (Geriatric) class at Piedmont Hospitals
 
How To Communicate So Your Patients Will Listen Full Version
How To Communicate So Your Patients Will Listen Full VersionHow To Communicate So Your Patients Will Listen Full Version
How To Communicate So Your Patients Will Listen Full Version
 
Communication skills ppt @ bec doms mba 1 st sem
Communication skills ppt @ bec doms mba 1 st sem Communication skills ppt @ bec doms mba 1 st sem
Communication skills ppt @ bec doms mba 1 st sem
 
Communication: Empathy and How To Give Bad News -Journal Article and Discussion
Communication: Empathy and How To Give Bad News -Journal Article and DiscussionCommunication: Empathy and How To Give Bad News -Journal Article and Discussion
Communication: Empathy and How To Give Bad News -Journal Article and Discussion
 
Reporting bad news.pptx
Reporting bad news.pptxReporting bad news.pptx
Reporting bad news.pptx
 
PATIENT INTERVIEW SKILLS.pptx
PATIENT INTERVIEW SKILLS.pptxPATIENT INTERVIEW SKILLS.pptx
PATIENT INTERVIEW SKILLS.pptx
 
bad news.pptx
bad news.pptxbad news.pptx
bad news.pptx
 
End Of Life Care
End Of Life CareEnd Of Life Care
End Of Life Care
 
Breaking BAD News Gynaecologits View , Dr. Sharda Jain Lifecare Centre
Breaking BAD News Gynaecologits View , Dr. Sharda Jain Lifecare Centre Breaking BAD News Gynaecologits View , Dr. Sharda Jain Lifecare Centre
Breaking BAD News Gynaecologits View , Dr. Sharda Jain Lifecare Centre
 
Sharing bad news 2017
Sharing bad news 2017Sharing bad news 2017
Sharing bad news 2017
 
Challenges
ChallengesChallenges
Challenges
 
Module 9 adherence & psychosocial counselling
Module 9 adherence & psychosocial counsellingModule 9 adherence & psychosocial counselling
Module 9 adherence & psychosocial counselling
 
Importance of communication in medicine.pptx
Importance of communication in medicine.pptxImportance of communication in medicine.pptx
Importance of communication in medicine.pptx
 
Therapeutic Comm. & Teaching
Therapeutic Comm. & TeachingTherapeutic Comm. & Teaching
Therapeutic Comm. & Teaching
 

Dernier

FULL NIGHT — 9999894380 Call Girls In Badarpur | Delhi
FULL NIGHT — 9999894380 Call Girls In Badarpur | DelhiFULL NIGHT — 9999894380 Call Girls In Badarpur | Delhi
FULL NIGHT — 9999894380 Call Girls In Badarpur | Delhi
SaketCallGirlsCallUs
 
architect Hassan Khalil portfolio Year 2024
architect Hassan Khalil portfolio  Year 2024architect Hassan Khalil portfolio  Year 2024
architect Hassan Khalil portfolio Year 2024
hassan khalil
 
Call Girl In Chandigarh ☎ 08868886958✅ Just Genuine Call Call Girls Chandigar...
Call Girl In Chandigarh ☎ 08868886958✅ Just Genuine Call Call Girls Chandigar...Call Girl In Chandigarh ☎ 08868886958✅ Just Genuine Call Call Girls Chandigar...
Call Girl In Chandigarh ☎ 08868886958✅ Just Genuine Call Call Girls Chandigar...
Sheetaleventcompany
 
FULL NIGHT — 9999894380 Call Girls In Paschim Vihar | Delhi
FULL NIGHT — 9999894380 Call Girls In  Paschim Vihar | DelhiFULL NIGHT — 9999894380 Call Girls In  Paschim Vihar | Delhi
FULL NIGHT — 9999894380 Call Girls In Paschim Vihar | Delhi
SaketCallGirlsCallUs
 
FULL NIGHT — 9999894380 Call Girls In Delhi Cantt | Delhi
FULL NIGHT — 9999894380 Call Girls In Delhi Cantt | DelhiFULL NIGHT — 9999894380 Call Girls In Delhi Cantt | Delhi
FULL NIGHT — 9999894380 Call Girls In Delhi Cantt | Delhi
SaketCallGirlsCallUs
 
FULL NIGHT — 9999894380 Call Girls In New Ashok Nagar | Delhi
FULL NIGHT — 9999894380 Call Girls In New Ashok Nagar | DelhiFULL NIGHT — 9999894380 Call Girls In New Ashok Nagar | Delhi
FULL NIGHT — 9999894380 Call Girls In New Ashok Nagar | Delhi
SaketCallGirlsCallUs
 
Museum of fine arts Lauren Simpson…………..
Museum of fine arts Lauren Simpson…………..Museum of fine arts Lauren Simpson…………..
Museum of fine arts Lauren Simpson…………..
mvxpw22gfc
 
FULL NIGHT — 9999894380 Call Girls In Delhi | Delhi
FULL NIGHT — 9999894380 Call Girls In Delhi | DelhiFULL NIGHT — 9999894380 Call Girls In Delhi | Delhi
FULL NIGHT — 9999894380 Call Girls In Delhi | Delhi
SaketCallGirlsCallUs
 
FULL NIGHT — 9999894380 Call Girls In Dwarka Mor | Delhi
FULL NIGHT — 9999894380 Call Girls In Dwarka Mor | DelhiFULL NIGHT — 9999894380 Call Girls In Dwarka Mor | Delhi
FULL NIGHT — 9999894380 Call Girls In Dwarka Mor | Delhi
SaketCallGirlsCallUs
 

Dernier (20)

HUMA Final Presentation About Chicano Culture
HUMA Final Presentation About Chicano CultureHUMA Final Presentation About Chicano Culture
HUMA Final Presentation About Chicano Culture
 
FULL NIGHT — 9999894380 Call Girls In Badarpur | Delhi
FULL NIGHT — 9999894380 Call Girls In Badarpur | DelhiFULL NIGHT — 9999894380 Call Girls In Badarpur | Delhi
FULL NIGHT — 9999894380 Call Girls In Badarpur | Delhi
 
Agonda Beach ( Call Girls ) Goa ✔ 8617370543 ✅ By Goa Call Girls For Pick Up ...
Agonda Beach ( Call Girls ) Goa ✔ 8617370543 ✅ By Goa Call Girls For Pick Up ...Agonda Beach ( Call Girls ) Goa ✔ 8617370543 ✅ By Goa Call Girls For Pick Up ...
Agonda Beach ( Call Girls ) Goa ✔ 8617370543 ✅ By Goa Call Girls For Pick Up ...
 
VIP Ramnagar Call Girls, Ramnagar escorts Girls 📞 8617697112
VIP Ramnagar Call Girls, Ramnagar escorts Girls 📞 8617697112VIP Ramnagar Call Girls, Ramnagar escorts Girls 📞 8617697112
VIP Ramnagar Call Girls, Ramnagar escorts Girls 📞 8617697112
 
(INDIRA) Call Girl Jammu Call Now 8617697112 Jammu Escorts 24x7
(INDIRA) Call Girl Jammu Call Now 8617697112 Jammu Escorts 24x7(INDIRA) Call Girl Jammu Call Now 8617697112 Jammu Escorts 24x7
(INDIRA) Call Girl Jammu Call Now 8617697112 Jammu Escorts 24x7
 
architect Hassan Khalil portfolio Year 2024
architect Hassan Khalil portfolio  Year 2024architect Hassan Khalil portfolio  Year 2024
architect Hassan Khalil portfolio Year 2024
 
Call Girl In Chandigarh ☎ 08868886958✅ Just Genuine Call Call Girls Chandigar...
Call Girl In Chandigarh ☎ 08868886958✅ Just Genuine Call Call Girls Chandigar...Call Girl In Chandigarh ☎ 08868886958✅ Just Genuine Call Call Girls Chandigar...
Call Girl In Chandigarh ☎ 08868886958✅ Just Genuine Call Call Girls Chandigar...
 
sources of Hindu law kdaenflkjwwfererger
sources of Hindu law kdaenflkjwwferergersources of Hindu law kdaenflkjwwfererger
sources of Hindu law kdaenflkjwwfererger
 
FULL NIGHT — 9999894380 Call Girls In Paschim Vihar | Delhi
FULL NIGHT — 9999894380 Call Girls In  Paschim Vihar | DelhiFULL NIGHT — 9999894380 Call Girls In  Paschim Vihar | Delhi
FULL NIGHT — 9999894380 Call Girls In Paschim Vihar | Delhi
 
FULL NIGHT — 9999894380 Call Girls In Delhi Cantt | Delhi
FULL NIGHT — 9999894380 Call Girls In Delhi Cantt | DelhiFULL NIGHT — 9999894380 Call Girls In Delhi Cantt | Delhi
FULL NIGHT — 9999894380 Call Girls In Delhi Cantt | Delhi
 
Completed Event Presentation for Huma 1305
Completed Event Presentation for Huma 1305Completed Event Presentation for Huma 1305
Completed Event Presentation for Huma 1305
 
Sirmaur Call Girls Book Now 8617697112 Top Class Pondicherry Escort Service A...
Sirmaur Call Girls Book Now 8617697112 Top Class Pondicherry Escort Service A...Sirmaur Call Girls Book Now 8617697112 Top Class Pondicherry Escort Service A...
Sirmaur Call Girls Book Now 8617697112 Top Class Pondicherry Escort Service A...
 
Barasat call girls 📞 8617697112 At Low Cost Cash Payment Booking
Barasat call girls 📞 8617697112 At Low Cost Cash Payment BookingBarasat call girls 📞 8617697112 At Low Cost Cash Payment Booking
Barasat call girls 📞 8617697112 At Low Cost Cash Payment Booking
 
(NEHA) Call Girls Mumbai Call Now 8250077686 Mumbai Escorts 24x7
(NEHA) Call Girls Mumbai Call Now 8250077686 Mumbai Escorts 24x7(NEHA) Call Girls Mumbai Call Now 8250077686 Mumbai Escorts 24x7
(NEHA) Call Girls Mumbai Call Now 8250077686 Mumbai Escorts 24x7
 
FULL NIGHT — 9999894380 Call Girls In New Ashok Nagar | Delhi
FULL NIGHT — 9999894380 Call Girls In New Ashok Nagar | DelhiFULL NIGHT — 9999894380 Call Girls In New Ashok Nagar | Delhi
FULL NIGHT — 9999894380 Call Girls In New Ashok Nagar | Delhi
 
Museum of fine arts Lauren Simpson…………..
Museum of fine arts Lauren Simpson…………..Museum of fine arts Lauren Simpson…………..
Museum of fine arts Lauren Simpson…………..
 
FULL NIGHT — 9999894380 Call Girls In Delhi | Delhi
FULL NIGHT — 9999894380 Call Girls In Delhi | DelhiFULL NIGHT — 9999894380 Call Girls In Delhi | Delhi
FULL NIGHT — 9999894380 Call Girls In Delhi | Delhi
 
AaliyahBell_themist_v01.pdf .
AaliyahBell_themist_v01.pdf             .AaliyahBell_themist_v01.pdf             .
AaliyahBell_themist_v01.pdf .
 
Hire 💕 8617370543 Mumbai Suburban Call Girls Service Call Girls Agency
Hire 💕 8617370543 Mumbai Suburban Call Girls Service Call Girls AgencyHire 💕 8617370543 Mumbai Suburban Call Girls Service Call Girls Agency
Hire 💕 8617370543 Mumbai Suburban Call Girls Service Call Girls Agency
 
FULL NIGHT — 9999894380 Call Girls In Dwarka Mor | Delhi
FULL NIGHT — 9999894380 Call Girls In Dwarka Mor | DelhiFULL NIGHT — 9999894380 Call Girls In Dwarka Mor | Delhi
FULL NIGHT — 9999894380 Call Girls In Dwarka Mor | Delhi
 

Communication

  • 1. Communication We must do better! John Welsh
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.  
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.  
  • 41.
  • 42.
  • 43.
  • 44.
  • 45.
  • 46.  
  • 48.
  • 49.
  • 50.