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A professional portfolio
                          showcasing the
                      many accomplishments of
 Determined


Hard Working
                   Melissa H. Wilson
  Energetic


   Creative


Open Minded


  Effective
Communicator


  Ambitious


Self-Motivated


 Responsible


   Honest
                 “Find your path to the future and let my
   Positive             visions lead your success.”
   Attitude                    -Melissa Wilson
Table of
                              Contents
 Determined
                 .………………Tab 1
                   Chippewa Valley Technical College
Hard Working               - Marketing Program
                           - Supervisory Management Program
                   Eau Claire Memorial High School
  Energetic                - General Studies
                           - DECA
                   Certifications
   Creative
                   Special Skills

Open Minded      ………………… .Tab 2
                   Previous Employment
                         - Job Descriptions
  Effective        Sacred Heart Hospital Internship
Communicator             - Work Examples
                         - Projects

  Ambitious      …………..Tab 3
                   Performance Appraisals &
                   Letters of Recommendation
Self-Motivated            - Sacred Heart Hospital
                          - CVTC Instructors
                          - Memorial High School Teachers
 Responsible

                 ………… Tab 4
   Honest          Chippewa Valley Technical College
                   Eau Claire Memorial High School

   Positive
   Attitude
Education &
                              Training
 Determined
                 
                     Marketing Program
Hard Working         Supervisory Management Program


  Energetic
                 
                     General Studies
                     DECA
   Creative
                 
                     - Small Business Marketing
Open Minded          - Marketing Management
                     - Supervisor’s Certificate
                     - In-Home Certified Childcare Business
  Effective          - In-Home Licensed Childcare Business
Communicator         - Group Center Assistant Childcare Teacher
                     - Responsible Beverage Service
                     - AED & CPR
  Ambitious
                 
Self-Motivated       Proficient in the following programs
                             - Microsoft Word, Publisher, PowerPoint, Excel,
                               Outlook, & Imaging Suite
 Responsible                 - Adobe PageMaker, InDesign, PhotoShop
                             - CorelDraw

   Honest
                           Be the change you wish
   Positive                 to see in the world.”
   Attitude                       -Mahatma Gandhi
Education &
                                       Training
                 Chippewa Valley Technical College                                 Page 1 of 3
 Determined
                                       
Hard Working                               Course Descriptions
                 
                 The main objective is to familiarize each student with the major areas of
  Energetic      importance in business. Major areas of study will be: The American Business
                 Environment, Business Organization and Government, Management of the
                 Enterprise, Marketing Management, and Challenges of the Future.
   Creative
                 
                 Marketing of products and services. Concentrates on product, price, place, pro-
                 motion, market segmentation, target marketing, pricing, market research,
Open Minded
                 physical distribution and distribution channels.

                 
  Effective      Acquaints the student with qualifications and personality types needed for
Communicator     selling. Analyzes the basic selling steps - prospecting, pre-approach,
                 approach, presentation, handling concerns, closing and follow-up. Can be
                 taken as a traditional lecture course or a 16-week video-based course.
  Ambitious
                 
                 To create greater awareness of the process of marketing research including
                 surveys, focus panels, sampling procedures, and the general steps in doing
Self-Motivated
                 marketing research. Marketing decisions and problem-solving skills will be
                 improved. Micromarketing and databases are included.

 Responsible     
                 Promotion Principles refers to non-personal communication about product
                 services, image, or ideas to influence customer behavior. Topics include
   Honest        advertising, sales promotion, visual promotion, public relations, and
                 managing the promotion functions.

   Positive
   Attitude
Education &
                                        Training
                 Chippewa Valley Technical College                                     Page 2 of 3
 Determined
                                        
Hard Working                                Course Descriptions
                 
                 The student has the opportunity to develop their marketing decision making
  Energetic      skills through case studies and simulations. Decision making is both individual
                 as well as group. Students will also review goal setting, group dynamics, as
                 well as personal leadership strategies. Students will complete many
   Creative      self-discovery activities and self-assessments to determine their strengths and
                 weaknesses as this information applies to marketing decision making.

                 
Open Minded
                 Emphasizes sales process including the approach, interviewing, demonstrat-
                 ing, negotiating, validating, and closing. The goal is detailed role playing in a
                 'non-retail' environment.
  Effective
Communicator     
                 The students will pull together all their learning from previous Marketing
                 classes and apply it in a comprehensive and understandable manner. Taking a
  Ambitious      current business or starting a new business, the students in a semester-long
                 project will work through the marketing mix, marketing research, pricing strate-
                 gies, promotional strategies, organizational/management strategies, product
                 strategies, services provided, place or distribution strategies, targeting
Self-Motivated   customers, and other decisions in an extensive and inclusive project.

                 
 Responsible     This course emphasizes the Professional Development Plan (PDP), with a
                 strong personal career focus. Students will increase their self-understanding
                 and set specific career goals. Students will create and update career creden-
   Honest        tials that will be necessary to compete in a competitive employment market.
                 Students will prepare a professional career portfolio that will be a strong
                 personal sales tool for their future. In addition, the course will take an
                 in-depth review of the job search process outlining techniques and pathways to
   Positive      opportunities.
   Attitude
Education &
                                       Training
                 Chippewa Valley Technical College                                  Page 3 of 3
 Determined
                                       
Hard Working                               Course Descriptions
                 
                 Hands-on application of concepts previously learned in the marketing
  Energetic      program while participating in an actual on-campus business. Emphasis will be
                 placed on the nine functional areas of marketing: product/service planning,
                 promotion, purchasing, risk management, selling, distribution, financing,
   Creative      marketing information management, and pricing. Competencies learned in
                 other courses will be used to run a school-based enterprise. Students research
                 the market, determine the proper product mix, go to market to buy products to
Open Minded      sell, and promote to CVTC students, staff, faculty, and community.
                 Management skills will also be applied throughout the course. Teachers and
                 students will work jointly with other programs to control inventory, market, and
                 keep accurate records. This applied and integrated course will act as a
  Effective      go-between the theories taught in the classroom and real-life situations.
Communicator
                 
                 Provides hands-on experience and exposure to the real-world of marketing and
  Ambitious      will also be an invaluable tool to assist in defining students' career goals and
                 objectives. Set-up for one hour per week of class work and an average of 8
                 hours per week or 128 hours per semester of actual on-the-job training. Stu-
                 dents will be expected to work with the instructor to secure acceptable intern-
Self-Motivated
                 ship stations.

                 
 Responsible     Business-oriented applications using an algebraic approach. Topics include:
                 percent, payroll, taxes, insurance, discounts, markup, simple interest,
                 compound interest, payment plans, and statistics.
   Honest
                 
                 This is an introductory course designed to introduce the learner to the basic
   Positive      accounting language and concepts of business entities. Skills such as, analyz-
                 ing business transactions, applying fundamental accounting concepts, identify-
   Attitude
                 ing accounting control procedures, and evaluating financial statements will be
                 developed. This course is intended for the non-accounting major.
Education &
                                       Training
                 Chippewa Valley Technical College                                   Page 1 of 3
 Determined
                         
Hard Working                               Course Descriptions
                 
                 The learner applies the skills and tools necessary to deal with the time
  Energetic      management, stress, and related challenges to a supervisor. Each learner
                 will demonstrate the application of time management techniques, personal
                 planning, continuous learning, valuing rights and responsibilities of others,
   Creative      effective communication, assertiveness, and dealing effectively with stress.

                 
                 The learner applies the skills and tools necessary to perform the functions of
Open Minded
                 a frontline leader. Each learner will demonstrate the application of strategies
                 and transition to a contemporary supervisory role including day-to-day
                  operations, analysis, delegation, controlling, staffing, leadership, problem-
  Effective      solving, team skills, motivation, and training.
Communicator
                 
                 The learner applies the skills and tools necessary to implement and maintain
  Ambitious      a continuous improvement environment. Each learner will demonstrate the
                 application of a personal philosophy of quality, identifying all stakeholder
                 relationships, meeting/exceeding customer expectations, a systems-focused
                 approach, using appropriate models and tools, managing a quality improve-
Self-Motivated   ment project, and measuring effectiveness of continuous improvement
                 activities.

 Responsible     
                 Learner applies the skills and tools necessary to fulfill his/her role as a
                 modern leader. Each learner will demonstrate the application of evaluating
   Honest        leadership effectiveness and organization requirements, individual and group
                 motivation strategies, implementing mission and goals, ethical behavior,
                 personal leadership style and adaptation, impacts of power, facilitating
                 employee development, coaching, managing change, and effective conflict
   Positive      resolution.
   Attitude
Education &
                                       Training
                 Chippewa Valley Technical College                                   Page 2 of 3
 Determined
                         
Hard Working                                Course Descriptions
                 
                 The learner applies the skills and tools necessary to implement and maintain a
  Energetic      diverse work environment which values change. Each learner will demonstrate
                 the application of assessing the current extent of diversity in the workplace;
                 analyze the effect of perceptions, attitudes, biases, and organization culture on
   Creative      diversity, dealing with barriers, change management strategy, process and re-
                 actions, measuring progress, and celebrating success.

                 
Open Minded
                 The learner applies the skills and tools necessary for a supervisor to effectively
                 function in today's legal work environment. Each learner will demonstrate the
                 application of legal practices in both union and nonunion environments, analy-
  Effective      sis of the impact of US employment laws, the impact of the global economy,
Communicator     the appeal process, reacting to legal charges, documenting the hiring and firing
                 process, dealing with harassment issues, privacy issues, and summarizing le-
                 gal issues facing contemporary supervisors.
  Ambitious
                 
                 The learner applies the skills and tools necessary to effectively value and apply
                 employees' abilities and needs to organization goals. Each learner will demon-
Self-Motivated   strate the application of the supervisor's role in contemporary human resources
                 management, impacts of EEOC, writing job descriptions, recruitment, selection,
                 conducting job interviews, orientation, developing policies and procedures,
 Responsible     training, performance management, employee counseling and development,
                 and effective use of compensation and benefit strategies.

   Honest


   Positive
   Attitude
Education &
                                       Training
                 Chippewa Valley Technical College                                  Page 3 of 3
 Determined
                         
Hard Working                               Course Descriptions
                 
                 The learner applies the skills and tools necessary to provide a safe and secure
  Energetic      work environment. Each learner will demonstrate the application of safety
                 awareness, federal/state/local compliance, incident investigation and documen-
                 tation, human relations techniques, safety orientation, inspections, risk analy-
   Creative      sis, issues of workplace violence, substance abuse, and health hazards, first
                 aid and CPR, fire and electrical safety, emergency preparedness, and liaison
                 with external agencies.
Open Minded
                 
                 The learner applies the skills and tools necessary to facilitate problem solving
                 in a team environment. Each learner will demonstrate the application of the
  Effective      benefits and challenges of group work, necessary roles in a team, stages of
Communicator     team development, different approaches to problem solving, consensus, a sys-
                 tematic process of problem definition, data acquisition, analysis, developing
                 alternative solutions, solution implementation, and evaluation.
  Ambitious
                 
                 The learner applies the skills and tools necessary to design, implement, and
Self-Motivated   evaluate formal projects. Each learner will demonstrate the application of the
                 role of project management, developing a project proposal, use of relevant
                 software, working with project teams, sequencing tasks, charting progress,
                 dealing with variations, budgets and resources, implementation, and
 Responsible     assessment.

                 
   Honest        The learner applies the skills and tools necessary to effectively deal with or-
                 ganization behavior and change. Each learner will demonstrate the application
                 of the impacts of globalization on an organization, dealing with organization
   Positive      culture, dealing with change and future challenges affecting the total organiza-
                 tion, organization decision making, vision, goals, performance management
   Attitude      and planning, and the role of organization structure.
Education &
                                       Training
                 Chippewa Valley Technical College                                    Page 1 of 2
 Determined
                                  
Hard Working                                Course Descriptions
                 
                 Develops introductory skills in the Microsoft Office Suite (Word, Excel, Access,
  Energetic      PowerPoint), Windows Explorer, the Internet, and computer concepts through
                 demonstrations and lab exercises. Course assumes the student is comfortable
                 using a mouse, has basic keyboarding skills, and has some Windows experi-
   Creative      ence.

                 
                 Develops writing skills which include prewriting, drafting, revising, and editing.
Open Minded
                 A variety of writing assignments are designed to help the learner analyze
                 audience and purpose, research and organize ideas, and format and design
                 documents based on subject matter and content. It also develops critical read-
  Effective      ing and thinking skills through the analysis of a variety of written documents.
Communicator
                 
                 Focuses on developing speaking, verbal and nonverbal communication, and
  Ambitious      listening skills through individual presentations, group activities, and other
                 projects.

                 
Self-Motivated
                 Students will become acquainted with the basic theories and concepts of
                 psychology and human behavior, enabling them to be more effective in their
                 work and personal lives. A better understanding of human relations will help
 Responsible     the individual adjust and grow in a complex society.

                 
   Honest        Explores the fundamentals of effective oral presentation to small and large
                 groups. Topic selection, audience analysis, methods of organization, research,
                 structuring evidence and support, delivery techniques, and other essential
                 elements of speaking successfully, including the listening process, form the
   Positive
                 basis of the course.
   Attitude
Education &
                                        Training
                 Chippewa Valley Technical College                                     Page 2 of 2
 Determined
                                                  
Hard Working                                Course Descriptions
                 
                 Develops proficiency in applying the various principles of English to language
  Energetic      structure, usage, and style as used in employment situations.

                 
   Creative      Buying or opening a business; business planning and layout; site selection;
                 forms of the business; personnel; bookkeeping; office records; customer credit;
                 sales and service; promotion; legal aspects; insurance; purchasing; inventory
                 control; relation to government; public relations with vendors, customers and
Open Minded
                 employees.

                 
  Effective      Required for day care providers caring for infants and toddlers. Understand
Communicator     factors affecting need for this care, identification of quality characteristics,
                 developmental activities, planning, health and safety, and basic care.

  Ambitious      
                 Beginning course for anyone interested in caring for children at home. This
                 course includes the following topics: child growth and development, positive
                 discipline, child abuse and neglect, interpersonal relationships, daily schedule,
Self-Motivated
                 SIDS prevention, and health, safety, and nutrition.

                 
 Responsible     This course expands the knowledge and skills necessary for a home-centered
                 child care business. This course will help you determine your policies and
                 budget, observation and environment planning, positive guidance, relation-
   Honest        ships, developmentally appropriate activity planning and scheduling.

                 
   Positive      This course is designed to educate owners/operators and employees of the
                 food and beverage industry with regard to responsible beverage service.
   Attitude
                 Successful completion meets the requirements of Wisconsin Statutes 125.04
                 (5) 125.17(6) and 134.66(2m) related to retail alcohol and tobacco sales.
Education &
                            Training
 Determined


Hard Working     

  Energetic          - Small Business Marketing
                     - Marketing Management
                     - Supervisor’s Certificate
   Creative
                     - In-Home Certified Childcare Business
                     - In-Home Licensed Childcare Business
Open Minded          - Group Center Assistant Childcare Teacher
                     - Responsible Beverage Service
  Effective          - AED & CPR
Communicator


  Ambitious


Self-Motivated


 Responsible


   Honest
                          Be the change you wish
   Positive                to see in the world.”
   Attitude                   -Mahatma Gandhi
Education &
                             Training
 Determined


Hard Working
                 
                     Proficient in the following programs:
  Energetic
                        Microsoft
                           - Word
   Creative                - Publisher
                           - PowerPoint,
Open Minded                - Excel,
                           - Outlook
  Effective
                           - Digital Image
Communicator               - Picture manager
                        Adobe
  Ambitious
                           - PageMaker
                           - InDesign
                           - PhotoShop
Self-Motivated
                        CorelDraw
                        Kodak Easy Share
 Responsible


   Honest
                          Be the change you wish
   Positive                to see in the world.”
   Attitude                    -Mahatma Gandhi
Work
                                   Experience
 Determined

                 
Hard Working
                    
                     Eau Claire, Wisconsin
                     March 2007 - Current
  Energetic          Position: Party Planner
                             - Organize and arrange party events
                             - Maintain timely, friendly customer service
   Creative                  - Supervise all parties and party hosts

                    
                     Eau Claire, Wisconsin
Open Minded
                     January 2007 - August 2007
                     Position: Communications Assistant
                              - Create promotional ads & flyers for hospital events
  Effective                   - Develop department posters for events and hospital use
Communicator                  - 2007 Xcel Energy Kids Expo event planning
                              - Sponsorship spreadsheet creation and maintenance
                              - Marketing research with recent events in the
  Ambitious                    media related to healthcare

                     
                     Eau Claire, Wisconsin
Self-Motivated       August 2006 - Current
                     Position: Assistant Teacher
                            - Care for children, teach curriculum
 Responsible                - Ensure safety, minor cleaning duties



   Honest
                            “Vision is the art of seeing
   Positive                       the invisible.”
   Attitude                              -Jonathan Swift
Work
                                 Experience
 Determined

                 
Hard Working
                    
                    Eau Claire, Wisconsin
                    May 2006 - July 2006
  Energetic         Position: Chiropractic Assistant
                            - Scheduled Appointments, assisted doctors with patient s
                            - Ordered supplies, computer and filing tasks
   Creative
                    
                    Eau Claire, Wisconsin
                    August 2004 - January 2005
Open Minded
                    May 2005 - April 2006
                    Position (s): Membership Services, Front Desk, & Child’s Center
                               - Customer service
  Effective                    - Used Microsoft Word, Excel, & Publisher
Communicator                   - Sold memberships, used contracts, credit card
                                 & cash register experience
                               - Supervised children
  Ambitious
                    
                    Eau Claire, Wisconsin
                    October 2003 - January 2005
Self-Motivated      Position: Receptionist
                            - Customer service, answered phone calls
                            -Computer tasks for realtors, scheduled house showings
 Responsible                  with agents & clients
                            -Handled rent payments and organized mail

   Honest
                           “Vision is the art of seeing
   Positive                      the invisible.”
   Attitude                             -Jonathan Swift
Quotable
                                         References
 Determined
                 
                 Communications Department
Hard Working     900 W. Clairemont Avenue
                 Eau Claire, Wisconsin 54701
                 715-839-4256
  Energetic
                 
                 
   Creative
                 
                 
                 
Open Minded
                 
                 

  Effective      
Communicator     

                 
  Ambitious      

                 
                 
Self-Motivated   

                 
 Responsible     



   Honest
                           “The very essence of leadership
   Positive              is that you have to have a vision.”
   Attitude                               -Theodore Hesburgh
Quotable
                                       References
 Determined
                 
                 2225 Keith Street
Hard Working     Eau Claire, Wisconsin 54701
                 715-839-1500


  Energetic      
                 
                 
   Creative      

                 
Open Minded      
                 
                 

  Effective
Communicator


  Ambitious


Self-Motivated


 Responsible


   Honest
                           “The very essence of leadership
   Positive              is that you have to have a vision.”
   Attitude                               -Theodore Hesburgh
Quotable
                                        References
 Determined
                 
                 620 W. Clairemont Avenue
Hard Working     Eau Claire, Wisconsin 54701
                 715-833-6200


  Energetic      
                 
                 
   Creative      

                 
                 
Open Minded
                 

                 
  Effective      
Communicator     
                 
                 
  Ambitious


Self-Motivated


 Responsible


   Honest
                           “The very essence of leadership
   Positive              is that you have to have a vision.”
   Attitude                                -Theodore Hesburgh
Awards &
                          Achievements
 Determined


Hard Working     
                     - Marketing Student of The Year
  Energetic          - Scholarships
                     - President’s List
   Creative
                     - Applied Marketing Experience

                 
Open Minded
                     - Excellence in Effort
                     - DECA Competitions
  Effective
Communicator


  Ambitious


Self-Motivated


 Responsible


   Honest
                      “A leader has the vision and conviction
                           that a dream can be achieved.
   Positive      He inspires the power and energy to get it done.”
   Attitude                         -Ralph Lauren

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Professional Portfolio

  • 1. A professional portfolio showcasing the many accomplishments of Determined Hard Working Melissa H. Wilson Energetic Creative Open Minded Effective Communicator Ambitious Self-Motivated Responsible Honest “Find your path to the future and let my Positive visions lead your success.” Attitude -Melissa Wilson
  • 2. Table of Contents Determined .………………Tab 1 Chippewa Valley Technical College Hard Working - Marketing Program - Supervisory Management Program Eau Claire Memorial High School Energetic - General Studies - DECA Certifications Creative Special Skills Open Minded ………………… .Tab 2 Previous Employment - Job Descriptions Effective Sacred Heart Hospital Internship Communicator - Work Examples - Projects Ambitious …………..Tab 3 Performance Appraisals & Letters of Recommendation Self-Motivated - Sacred Heart Hospital - CVTC Instructors - Memorial High School Teachers Responsible ………… Tab 4 Honest Chippewa Valley Technical College Eau Claire Memorial High School Positive Attitude
  • 3. Education & Training Determined  Marketing Program Hard Working Supervisory Management Program Energetic  General Studies DECA Creative  - Small Business Marketing Open Minded - Marketing Management - Supervisor’s Certificate - In-Home Certified Childcare Business Effective - In-Home Licensed Childcare Business Communicator - Group Center Assistant Childcare Teacher - Responsible Beverage Service - AED & CPR Ambitious  Self-Motivated Proficient in the following programs - Microsoft Word, Publisher, PowerPoint, Excel, Outlook, & Imaging Suite Responsible - Adobe PageMaker, InDesign, PhotoShop - CorelDraw Honest Be the change you wish Positive to see in the world.” Attitude -Mahatma Gandhi
  • 4. Education & Training Chippewa Valley Technical College Page 1 of 3 Determined  Hard Working Course Descriptions  The main objective is to familiarize each student with the major areas of Energetic importance in business. Major areas of study will be: The American Business Environment, Business Organization and Government, Management of the Enterprise, Marketing Management, and Challenges of the Future. Creative  Marketing of products and services. Concentrates on product, price, place, pro- motion, market segmentation, target marketing, pricing, market research, Open Minded physical distribution and distribution channels.  Effective Acquaints the student with qualifications and personality types needed for Communicator selling. Analyzes the basic selling steps - prospecting, pre-approach, approach, presentation, handling concerns, closing and follow-up. Can be taken as a traditional lecture course or a 16-week video-based course. Ambitious  To create greater awareness of the process of marketing research including surveys, focus panels, sampling procedures, and the general steps in doing Self-Motivated marketing research. Marketing decisions and problem-solving skills will be improved. Micromarketing and databases are included. Responsible  Promotion Principles refers to non-personal communication about product services, image, or ideas to influence customer behavior. Topics include Honest advertising, sales promotion, visual promotion, public relations, and managing the promotion functions. Positive Attitude
  • 5. Education & Training Chippewa Valley Technical College Page 2 of 3 Determined  Hard Working Course Descriptions  The student has the opportunity to develop their marketing decision making Energetic skills through case studies and simulations. Decision making is both individual as well as group. Students will also review goal setting, group dynamics, as well as personal leadership strategies. Students will complete many Creative self-discovery activities and self-assessments to determine their strengths and weaknesses as this information applies to marketing decision making.  Open Minded Emphasizes sales process including the approach, interviewing, demonstrat- ing, negotiating, validating, and closing. The goal is detailed role playing in a 'non-retail' environment. Effective Communicator  The students will pull together all their learning from previous Marketing classes and apply it in a comprehensive and understandable manner. Taking a Ambitious current business or starting a new business, the students in a semester-long project will work through the marketing mix, marketing research, pricing strate- gies, promotional strategies, organizational/management strategies, product strategies, services provided, place or distribution strategies, targeting Self-Motivated customers, and other decisions in an extensive and inclusive project.  Responsible This course emphasizes the Professional Development Plan (PDP), with a strong personal career focus. Students will increase their self-understanding and set specific career goals. Students will create and update career creden- Honest tials that will be necessary to compete in a competitive employment market. Students will prepare a professional career portfolio that will be a strong personal sales tool for their future. In addition, the course will take an in-depth review of the job search process outlining techniques and pathways to Positive opportunities. Attitude
  • 6. Education & Training Chippewa Valley Technical College Page 3 of 3 Determined  Hard Working Course Descriptions  Hands-on application of concepts previously learned in the marketing Energetic program while participating in an actual on-campus business. Emphasis will be placed on the nine functional areas of marketing: product/service planning, promotion, purchasing, risk management, selling, distribution, financing, Creative marketing information management, and pricing. Competencies learned in other courses will be used to run a school-based enterprise. Students research the market, determine the proper product mix, go to market to buy products to Open Minded sell, and promote to CVTC students, staff, faculty, and community. Management skills will also be applied throughout the course. Teachers and students will work jointly with other programs to control inventory, market, and keep accurate records. This applied and integrated course will act as a Effective go-between the theories taught in the classroom and real-life situations. Communicator  Provides hands-on experience and exposure to the real-world of marketing and Ambitious will also be an invaluable tool to assist in defining students' career goals and objectives. Set-up for one hour per week of class work and an average of 8 hours per week or 128 hours per semester of actual on-the-job training. Stu- dents will be expected to work with the instructor to secure acceptable intern- Self-Motivated ship stations.  Responsible Business-oriented applications using an algebraic approach. Topics include: percent, payroll, taxes, insurance, discounts, markup, simple interest, compound interest, payment plans, and statistics. Honest  This is an introductory course designed to introduce the learner to the basic Positive accounting language and concepts of business entities. Skills such as, analyz- ing business transactions, applying fundamental accounting concepts, identify- Attitude ing accounting control procedures, and evaluating financial statements will be developed. This course is intended for the non-accounting major.
  • 7. Education & Training Chippewa Valley Technical College Page 1 of 3 Determined  Hard Working Course Descriptions  The learner applies the skills and tools necessary to deal with the time Energetic management, stress, and related challenges to a supervisor. Each learner will demonstrate the application of time management techniques, personal planning, continuous learning, valuing rights and responsibilities of others, Creative effective communication, assertiveness, and dealing effectively with stress.  The learner applies the skills and tools necessary to perform the functions of Open Minded a frontline leader. Each learner will demonstrate the application of strategies and transition to a contemporary supervisory role including day-to-day operations, analysis, delegation, controlling, staffing, leadership, problem- Effective solving, team skills, motivation, and training. Communicator  The learner applies the skills and tools necessary to implement and maintain Ambitious a continuous improvement environment. Each learner will demonstrate the application of a personal philosophy of quality, identifying all stakeholder relationships, meeting/exceeding customer expectations, a systems-focused approach, using appropriate models and tools, managing a quality improve- Self-Motivated ment project, and measuring effectiveness of continuous improvement activities. Responsible  Learner applies the skills and tools necessary to fulfill his/her role as a modern leader. Each learner will demonstrate the application of evaluating Honest leadership effectiveness and organization requirements, individual and group motivation strategies, implementing mission and goals, ethical behavior, personal leadership style and adaptation, impacts of power, facilitating employee development, coaching, managing change, and effective conflict Positive resolution. Attitude
  • 8. Education & Training Chippewa Valley Technical College Page 2 of 3 Determined  Hard Working Course Descriptions  The learner applies the skills and tools necessary to implement and maintain a Energetic diverse work environment which values change. Each learner will demonstrate the application of assessing the current extent of diversity in the workplace; analyze the effect of perceptions, attitudes, biases, and organization culture on Creative diversity, dealing with barriers, change management strategy, process and re- actions, measuring progress, and celebrating success.  Open Minded The learner applies the skills and tools necessary for a supervisor to effectively function in today's legal work environment. Each learner will demonstrate the application of legal practices in both union and nonunion environments, analy- Effective sis of the impact of US employment laws, the impact of the global economy, Communicator the appeal process, reacting to legal charges, documenting the hiring and firing process, dealing with harassment issues, privacy issues, and summarizing le- gal issues facing contemporary supervisors. Ambitious  The learner applies the skills and tools necessary to effectively value and apply employees' abilities and needs to organization goals. Each learner will demon- Self-Motivated strate the application of the supervisor's role in contemporary human resources management, impacts of EEOC, writing job descriptions, recruitment, selection, conducting job interviews, orientation, developing policies and procedures, Responsible training, performance management, employee counseling and development, and effective use of compensation and benefit strategies. Honest Positive Attitude
  • 9. Education & Training Chippewa Valley Technical College Page 3 of 3 Determined  Hard Working Course Descriptions  The learner applies the skills and tools necessary to provide a safe and secure Energetic work environment. Each learner will demonstrate the application of safety awareness, federal/state/local compliance, incident investigation and documen- tation, human relations techniques, safety orientation, inspections, risk analy- Creative sis, issues of workplace violence, substance abuse, and health hazards, first aid and CPR, fire and electrical safety, emergency preparedness, and liaison with external agencies. Open Minded  The learner applies the skills and tools necessary to facilitate problem solving in a team environment. Each learner will demonstrate the application of the Effective benefits and challenges of group work, necessary roles in a team, stages of Communicator team development, different approaches to problem solving, consensus, a sys- tematic process of problem definition, data acquisition, analysis, developing alternative solutions, solution implementation, and evaluation. Ambitious  The learner applies the skills and tools necessary to design, implement, and Self-Motivated evaluate formal projects. Each learner will demonstrate the application of the role of project management, developing a project proposal, use of relevant software, working with project teams, sequencing tasks, charting progress, dealing with variations, budgets and resources, implementation, and Responsible assessment.  Honest The learner applies the skills and tools necessary to effectively deal with or- ganization behavior and change. Each learner will demonstrate the application of the impacts of globalization on an organization, dealing with organization Positive culture, dealing with change and future challenges affecting the total organiza- tion, organization decision making, vision, goals, performance management Attitude and planning, and the role of organization structure.
  • 10. Education & Training Chippewa Valley Technical College Page 1 of 2 Determined  Hard Working Course Descriptions  Develops introductory skills in the Microsoft Office Suite (Word, Excel, Access, Energetic PowerPoint), Windows Explorer, the Internet, and computer concepts through demonstrations and lab exercises. Course assumes the student is comfortable using a mouse, has basic keyboarding skills, and has some Windows experi- Creative ence.  Develops writing skills which include prewriting, drafting, revising, and editing. Open Minded A variety of writing assignments are designed to help the learner analyze audience and purpose, research and organize ideas, and format and design documents based on subject matter and content. It also develops critical read- Effective ing and thinking skills through the analysis of a variety of written documents. Communicator  Focuses on developing speaking, verbal and nonverbal communication, and Ambitious listening skills through individual presentations, group activities, and other projects.  Self-Motivated Students will become acquainted with the basic theories and concepts of psychology and human behavior, enabling them to be more effective in their work and personal lives. A better understanding of human relations will help Responsible the individual adjust and grow in a complex society.  Honest Explores the fundamentals of effective oral presentation to small and large groups. Topic selection, audience analysis, methods of organization, research, structuring evidence and support, delivery techniques, and other essential elements of speaking successfully, including the listening process, form the Positive basis of the course. Attitude
  • 11. Education & Training Chippewa Valley Technical College Page 2 of 2 Determined  Hard Working Course Descriptions  Develops proficiency in applying the various principles of English to language Energetic structure, usage, and style as used in employment situations.  Creative Buying or opening a business; business planning and layout; site selection; forms of the business; personnel; bookkeeping; office records; customer credit; sales and service; promotion; legal aspects; insurance; purchasing; inventory control; relation to government; public relations with vendors, customers and Open Minded employees.  Effective Required for day care providers caring for infants and toddlers. Understand Communicator factors affecting need for this care, identification of quality characteristics, developmental activities, planning, health and safety, and basic care. Ambitious  Beginning course for anyone interested in caring for children at home. This course includes the following topics: child growth and development, positive discipline, child abuse and neglect, interpersonal relationships, daily schedule, Self-Motivated SIDS prevention, and health, safety, and nutrition.  Responsible This course expands the knowledge and skills necessary for a home-centered child care business. This course will help you determine your policies and budget, observation and environment planning, positive guidance, relation- Honest ships, developmentally appropriate activity planning and scheduling.  Positive This course is designed to educate owners/operators and employees of the food and beverage industry with regard to responsible beverage service. Attitude Successful completion meets the requirements of Wisconsin Statutes 125.04 (5) 125.17(6) and 134.66(2m) related to retail alcohol and tobacco sales.
  • 12. Education & Training Determined Hard Working  Energetic - Small Business Marketing - Marketing Management - Supervisor’s Certificate Creative - In-Home Certified Childcare Business - In-Home Licensed Childcare Business Open Minded - Group Center Assistant Childcare Teacher - Responsible Beverage Service Effective - AED & CPR Communicator Ambitious Self-Motivated Responsible Honest Be the change you wish Positive to see in the world.” Attitude -Mahatma Gandhi
  • 13. Education & Training Determined Hard Working  Proficient in the following programs: Energetic Microsoft - Word Creative - Publisher - PowerPoint, Open Minded - Excel, - Outlook Effective - Digital Image Communicator - Picture manager Adobe Ambitious - PageMaker - InDesign - PhotoShop Self-Motivated CorelDraw Kodak Easy Share Responsible Honest Be the change you wish Positive to see in the world.” Attitude -Mahatma Gandhi
  • 14. Work Experience Determined  Hard Working   Eau Claire, Wisconsin March 2007 - Current Energetic Position: Party Planner - Organize and arrange party events - Maintain timely, friendly customer service Creative - Supervise all parties and party hosts   Eau Claire, Wisconsin Open Minded January 2007 - August 2007 Position: Communications Assistant - Create promotional ads & flyers for hospital events Effective - Develop department posters for events and hospital use Communicator - 2007 Xcel Energy Kids Expo event planning - Sponsorship spreadsheet creation and maintenance - Marketing research with recent events in the Ambitious media related to healthcare  Eau Claire, Wisconsin Self-Motivated August 2006 - Current Position: Assistant Teacher - Care for children, teach curriculum Responsible - Ensure safety, minor cleaning duties Honest “Vision is the art of seeing Positive the invisible.” Attitude -Jonathan Swift
  • 15. Work Experience Determined  Hard Working  Eau Claire, Wisconsin May 2006 - July 2006 Energetic Position: Chiropractic Assistant - Scheduled Appointments, assisted doctors with patient s - Ordered supplies, computer and filing tasks Creative  Eau Claire, Wisconsin August 2004 - January 2005 Open Minded May 2005 - April 2006 Position (s): Membership Services, Front Desk, & Child’s Center - Customer service Effective - Used Microsoft Word, Excel, & Publisher Communicator - Sold memberships, used contracts, credit card & cash register experience - Supervised children Ambitious  Eau Claire, Wisconsin October 2003 - January 2005 Self-Motivated Position: Receptionist - Customer service, answered phone calls -Computer tasks for realtors, scheduled house showings Responsible with agents & clients -Handled rent payments and organized mail Honest “Vision is the art of seeing Positive the invisible.” Attitude -Jonathan Swift
  • 16. Quotable References Determined  Communications Department Hard Working 900 W. Clairemont Avenue Eau Claire, Wisconsin 54701 715-839-4256 Energetic   Creative    Open Minded   Effective  Communicator   Ambitious    Self-Motivated   Responsible  Honest “The very essence of leadership Positive is that you have to have a vision.” Attitude -Theodore Hesburgh
  • 17. Quotable References Determined  2225 Keith Street Hard Working Eau Claire, Wisconsin 54701 715-839-1500 Energetic    Creative   Open Minded    Effective Communicator Ambitious Self-Motivated Responsible Honest “The very essence of leadership Positive is that you have to have a vision.” Attitude -Theodore Hesburgh
  • 18. Quotable References Determined  620 W. Clairemont Avenue Hard Working Eau Claire, Wisconsin 54701 715-833-6200 Energetic    Creative    Open Minded   Effective  Communicator    Ambitious Self-Motivated Responsible Honest “The very essence of leadership Positive is that you have to have a vision.” Attitude -Theodore Hesburgh
  • 19. Awards & Achievements Determined Hard Working  - Marketing Student of The Year Energetic - Scholarships - President’s List Creative - Applied Marketing Experience  Open Minded - Excellence in Effort - DECA Competitions Effective Communicator Ambitious Self-Motivated Responsible Honest “A leader has the vision and conviction that a dream can be achieved. Positive He inspires the power and energy to get it done.” Attitude -Ralph Lauren