Presented at the 2010 LAUNC-CH Conference

1. Student Affairs Connection: Promoting the Library through Co-Curricular ActivitiesLAUNC-CH Conference2010Kathy CroweAssociate Dean for Public ServicesUniversity of North Carolina at Greensboro

2. UNCG Doctoral/Research-Intensive University Enrollment: 17,540 (16,090.25 FTE) Undergraduate: 14,315 (13,583.25 FTE) Graduate: 3,225 (2,507 FTE) 31% live on campus (80% of freshmen) 59% of graduate students; 11% of undergraduates part time

3. University Libraries Jackson Library and Music Library 1.2 million book volumes 37,000+ e-subscriptions 500 databases 100 faculty & staff Space-challenged!

4. Public Services Mission “Public services provides the environment, expertise and systems to advance and support learning, knowledge-seeking and research to the University community and North Carolina citizens.”

5. Public Services Goals (selected) Provide up-to-date learning spaces, technology and equipment Develop marketing and publicity programs to ensure that the UNCG community is aware of Libraries’ resources and services Connect with UNCG student, academic and administrative units to integrate the Libraries with the curriculum and student life

6. Program facets Liaison program Student Libraries Advisory Council (SLAC) Activity Fairs Special Events

7. Liaisons to Student Services and Organizations Began in 2006 16 offices or organizations Offices include Writing Center, Service Learning, Disability Services, Dean of Students, Athletics, Living/Learning Communities, Student Success Center Student organizations include SGA, GSA, Greek societies, Radio, UNCG Green

8. Goals for liaisons Serve as vital role in marketing the Libraries to students Make students more aware of the Libraries’ resources and services Learn about students’ Library needs and report back.

9. Liaison activities Meet with directors or leaders Provide programs Communicate information about services and resources Attend appropriate meetings and social events

10. Residence Life Participate in Residence Life programs First-year Experience and Living Learning Communities Work with Residence Life staff

11. Programming Student Athletes Academic Integrity Parent and Family Council Student Government meetings Space for tutoring Sustainability Film Series Equipment & services for disabled students

12. Student Libraries Advisory Council (SLAC) Established in 2007 Includes diverse students – undergrad, graduate, adult students, student employees Work with SGA and GSA to appoint Meet twice a semester with public services librarians Sounding board for changes in policies and procedures

13. SLAC topics Feedback on brochures Feedback on marketing messages Advice on how to reach students What’s important about the Libraries to students Feedback on new furniture

14. Activity Fairs Fall Kick-off June orientation & pre-registration Admissions events Graduate student orientation

15. Special Events Game Night With free pizza!

16. Trick or Treat Marketing the collaboratories

17. Free Coffee during exams

18. Stress-Free Zone

19. Outcomes Participation and collaboration across the Libraries Collaboration with Student Affairs Collaboration with student organizations Reach students out of the classroom Reach diverse groups of students

20. Results Student feedback and input inspired many changes to make the Libraries more user-centered Food policy 24/5 service Laptop checkout Updating facilities Collaboratories Carrels Group and quiet floors

21. Results Gate counts up 42% over past four years Increase in 24/5 counts 164% Laptop lending increased 79% in one year Satisfaction scores in Sophomore and Senior surveys increased (9% in overall score over 10 years) Group studies heavily reserved Library pronounced “hip!”

22. Future Student Affairs Division has moved under Provost’s office Enhance collaboration between Student Affairs and Libraries Expand involvement in Living Learning Communities Participate in renewed synergy between Student Affairs and Academic Affairs Expand learning spaces in Library

23. Thank-you for coming! Questions? Comments?