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Enterprise Feedback Management

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QuestBack provides online survey services and know-how for gathering, analyzing and responding to business critical feedback.

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Better Customer Insight Equals Better Interaction ,[object Object],[object Object],[object Object]
About QuestBack ,[object Object],[object Object],[object Object],Enterprise Feedback Management
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Enterprise Feedback Management
Managing feedback the traditional way… Organizations Ask, But They Don’t Act ,[object Object],[object Object],Ask Act Enterprise Feedback Management
Moving forward ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Enterprise Feedback Management
Two additional factors that completes your approach ,[object Object],[object Object],[object Object],[object Object],Enterprise Feedback Management
Event Driven Feedback Enterprise Feedback Management ,[object Object],[object Object],[object Object],[object Object]
Ability to Act Don’t ask if you’re unable to act “ Use the data, or don’t bother surveying the customer” Gartner, May 2009 Enterprise Feedback Management
[object Object],[object Object],[object Object],[object Object],[object Object],Ability to Act Unique act functionality Enterprise Feedback Management
[object Object],[object Object],[object Object],[object Object],[object Object],Ability to Act An example “ Automated email alerts work” Gartner, May 2009 Enterprise Feedback Management
Your ability to ACT! is essential to get a high ROI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Enterprise Feedback Management
EFM Return on Investment ,[object Object],[object Object],[object Object],Enterprise Feedback Management
EFM Case Study American Institute For Foreign Study (AIFS) - a pioneer in the world of college-level study abroad programs in the 1960s and now the established leader with over $200 million in annual revenue ,[object Object],[object Object],[object Object],[object Object],[object Object],Enterprise Feedback Management ROI “ It’s difficult to put exact numbers to the ROI calculation, but it’s safe to say that it has been very high for us – and we are just getting started. The activities that have been directly enabled and facilitated by our use of QuestBack have largely driven our growth this year.” Mike DiMauro, Sr. VP of Marketing, AIFS
Enterprise Feedback Management ,[object Object],[object Object],[object Object]

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Enterprise Feedback Management

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  • 8. Ability to Act Don’t ask if you’re unable to act “ Use the data, or don’t bother surveying the customer” Gartner, May 2009 Enterprise Feedback Management
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