This was presented at LearnX 2008

1. 1
Managing e-Learning
Risk
Using AS 4360 Risk Management
Framework
Bob Spence & Jeevan Joshi

2. The Upgrade That Went Wrong
2
Go Live delayed
by 3 months
Content not
accessible.
LMS Upgrade Change of Redevelopment of
change in Project Manager online courses Post Mortem
functionality d
Risks not
identified at
commencement
Issues not
escalated in time

3. Great Beginning But….
3
Post Mortem
$$$
Project oversold
Risk
Enthusiastic Consultant Great Business Case
Management
d
Production
Management
Poor Implementation
Agree to go ahead

4. Not a Risky Game
4
Complex Project
Multiplayer, real-time
d
Designed to appeal for various ages Learning
By
Doing
Sophisticated financial calculations
Real Time
Flexibility of design Decision
Making
Blended or online
Risk Management Approach Seminar Team
with Online
Validate requirements simulation Play
d
Design for variance in end user technology
Expectation Management
http://www.industrymasters.com Good example of robust design.

5. What do we cover today
5
Managing Risk
Introducing AS 4360 Risk Management
Framework Framework
& Tools
Steps in Managing Risk
Tools to Manage Risk
Risks in Organisational e-Learning
Lessons Learnt Apply to
e-Learning
Q&A
Companion page at
http://www.knowledgeworking.com/index.php?option=com_content&view=article&id=68

6. 6
Framework & Tools
for Managing Risks

7. Gartner's e-Learning Capability Model
7
Increase risk taking
Scope & Sophistication of
Optimized
Managed
Repeatable
Defined
Capability
Initial
Non
Existent
Maturity & Time
Gartner Research Note DF-22-3036

8. Introducing AS4360 Framework
8
Communicate & Consult
Establish Identify the Analyse Evaluate Treat the
the Context Risks Risks Risks Risks
Identify
Objectives What can Review Evaluate Options
Stakeholders Happen ? controls Risks Select Best
Response
Criteria Develop
Define Key How it can Likelihood Rank Risks Treatment
Elements happen Level of Plan
Risks Implement
Monitor & Review

9. Risk Matrix
9
Likelihood x Impact = Risk

10. Risk Register
10
Risk: #
Unexpected loss of FLASH developer
Date Likelihood Impact Rating Mitigation
15/2/09 Likely Major High Monitor work schedule
Identify temp agency
$ 4000 Identify potential internal replacement
Extend professional development opportunities
Implement recognition and reward tactics
Residual Risk: Potential production slowdown, increased cost
and missed timeline
15/3/09 Likely Moderate Medium Opportunity to attend advanced course in FLASH provided
Added increased bonus to salary review
S2000 Internal back-up resource identified and training commenced
Residual Risk: Costs more easily contained if loss occurs later
but customer expectations to be managed

11. Process Centric Risk Management
11

12. Useful Standards
12
ISO/IEC 27002 provides recommendations on data
Confidentiality
Integrity
Availability
Other Standards
AS 3806-2006 -Compliance Programs
AS/NZS ISO 9001:2008- Quality Management
Systems
Standards are available to purchase from http://www.riskmanagement.com.au/
Source: Wikipedia

13. 13
Using Risk Management
in e-Learning
Experiences from the field