4. Part I Understanding Quality, Quality Management, and Quality Management System

9. Process-Based QMS Model Continual improvement of the quality management system Management responsibility Product realization Measurement, analysis and improvement Customers (and other interested parties) Requirements Customers (and other interested parties) Product Resource management Output Key Value-adding activities Information flow Input Satisfaction

11. Part II Designing and Developing a QMS

14. Quality Policy and Quality Objective of CPSC: An Example “ We are committed to provide quality programmes, products and services to our clientele, internalizing a quality culture that shall be directed towards international standards of performance, through teamwork and cooperation within the quality management system for meeting customer needs. This will be achieved following well-defined processes and taking quality assurance measures through:

15. Q - uality staff development C -ustomer needs assessment U -sing continuous refinement in designing processes L -inking with strategic partners T -opping customer focus in implementing the processes U -sing formative and summative evaluation in all stages of activities, with R -esources used optimally through E -nvironment-friendly practices

16. Together, everyone is committed and empowered to work for continuous improvement of quality through customer feedback in all aspects of our work for increasing effectiveness of our processes and for leading change in technician education and training.”

17. Determining the Business Processes, Responsibilities and Interfaces: Examples Needs of Member Countries CPSC Objectives 1.0 CORPORATE PLANNING 2.0 POLICY FORMULATION 3.0 MANAGEMENT SYSTEMS OPERATION & CONTROL CSD IT & C M & C R & D T & D 4.0 PROGRAMME/ PROJECT PLANNING 5.0 PROGRAMME/ PROJECT IMPLEMENTATION 6.0 RESOURCE MANAGEMENT 7.0 EVALUATION, REVIEW AND IMPROVEMENT CLIENTELE The CPSC Business Process Model

19. 1.1.2 Needs Survey, Trending and Programmes Impact Analysis and Scenario- Building 1.1.3 Preparation, Validation and Finalisation of the 5-year CorPlan (Vision, Mission, Strategic Goals and Objectives) Validation and Control (Nat’l Consultation, Experts’ Meeting, Senior Administrators’ Conferences) 1.1.4 Preparation of the Annual Oplan 1.1.5 Mid-term Validation and Updating of the 5-year CorPlan Policy Formulation Programme/ Project Planning Process Diagram for Corporate Planning

23. Part III Installing And Operating the QMS

25. Samples of CPSC Forms/Documents

26. Page 1 of 2

27. Page 2 of 2

34. Part IV Applying for ISO Certification

37. ISO Certification

38. Part V Sustaining The QMS

41. QMS: A Stepping Stone towards ISO 9001:2000 Certification Go Global!