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Crisis Management in Social Media
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Social MediaCrisis Management
What would you do if something went wrong?
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http://www.greenpeace.org/international/campaigns/climate-change/kitkat
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is a hotel that are certainly using twitter well- a guest tweeted about no hot water- they responded immediately to rectify!
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www.spiderworking.com amanda@spiderworking.com @spiderworking
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