1. Project Team Building
Every team must balance three variables :
- individual autonomy.
- hierarchical control.
- cooperation.
Different teams require different blends.
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2. Module Overview
Definition of the team.
Team stages.
Learning how to work as a team.
Building trust of the team.
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3. Definition
A team is any group of people organized to work
together interdependently and cooperatively to meet
the needs of their customers by accomplishing a
purpose and goals.
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4. Team Stages
Forming — feeling each other out (excitement,
anxiety, ambivalence)
Storming — statement of individual objectives
(resistance, anger)
Norming — agreements made (relief)
Performing — high productivity (comfortable,
satisfied, attached)
Adjourning — saying farewell (conflicted, sad, proud)
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5. Trust
In life — the extent to which I am willing to put
myself into a situation where you could harm me.
In business — the extent to which I am willing to
share information that you could use to harm me.
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6. An Expanded
Definition of Trust
A willingness to be vulnerable to the actions of
another
A degree of confidence that positive expectations will
be met
Taking action based on another’s word
A belief in the goodwill of another toward you
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7. Trust
Evidence of Trust
Trust Is Not … Lack of monitoring
Blind trust.
Unselfishness
Total confidence.
Openness
Predictability.
Risk-taking
Mechanical cooperation.
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8. Factors Affecting the Decision to
Trust
Individual tendency to trust
Assessment of the other’s ability to carry out
commitments
Personal similarities and differences
Relative power or authority
Organizational environment
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9. Ways to Build Trust …
Act with integrity
Protect those who are not present
Listen
Be sensitive and respectful
Take the leap
Make realistic commitments and keep them
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10. … continued
Judge substance, not image
Offer status reports and forecasts
Confront tough issues
Display your talents
Set high expectations
Rigorously evaluate people
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11. Summary
Strong team work can improve performance
“Storming” is a necessary stage on the way to
“performing”
Trust is the foundation of good teamwork
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12. Communicating with Your Team
- Speak when you are angry, and you’ll make
the best speech you’ll ever regret.
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13. Module Overview
Why communicate
Barriers to communication
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14. Fundamental Assumptions
We communicate with other team members in order
to influence their behavior.
What can interfere?
1. Tone
2. Assumptions
3. Style differences
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15. 1. Tone Management
“How are you today?”
“I’m just fine, thank you.”
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16. 2. Assumptions
What would you think if you arrived for a job
interview and saw:
A clean ash tray?
A copy of Golf Digest magazine?
Pictures of sailboats?
A thick dictionary?
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17. 3. Style Differences
Myers-Briggs Type Indicator (MBTI)
Fundamental Interpersonal Relations Orientation-
Behavior (FIBRO-B)
Direct-Influencer-Steady-Cautious (DISC)
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18. Myers-Briggs
Example
Extravert Introvert
gains energy from gains energy from
the outer world of the inner world of
people and things concepts and idea
EEE EE E 0 I II III
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19. Summary
Communication skills enhance our ability to
influence others
There are many, many things which can interfere
with good communications
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