2. Are You Smarter than A 5th Grader? Information 10 sets of instructions Complete the exercise as a group Team that finishes first … Team that finishes last … 4/23/2011 2
4. Important Stuff Setting Standards What setting you want today? Formal or Informal? What learning environment would you prefer? Lecture-based or interactive? Would you like others to talk on the phone during the program? Would you like to receive rewards for good performance? 4/23/2011 4
5. Important Stuff Setting Standards Not a training program This is an EXPERIENCE – Learning Experience for ALL of us Be ready to give and receive constructive criticism 4/23/2011 5
9. Learning Contract A contract between YOU and YOURSELF Write ONLY what you want to remember later Not more than 10 points “The Only Barrier to Learning the Truth is to Assume You Already Know It” Confucius 9
18. P.E.R.F.O.R.M. 4/23/2011 18 Empowerment Members are allowed to make decisions for their roles SOPs authorize members to make decisions and hold them accountable
19. P.E.R.F.O.R.M. 4/23/2011 19 Relationships No favoritism by the leader Open and supportive Disagreements are respected – not taken personally
20. P.E.R.F.O.R.M. 4/23/2011 20 Flexibility Leader is willing to listen to ‘different’ ideas Members adapt to the different changes Multiple solutions are explored when faced with problems
21. P.E.R.F.O.R.M. 4/23/2011 21 Output Performance standards are set high Output is expected of high quality High quality output by one person is set as a benchmark
22. P.E.R.F.O.R.M. 4/23/2011 22 Recognition Save the spotlight for your team Individual’s efforts are recognized among all members Praise in public – reprimand in private
23. P.E.R.F.O.R.M. 4/23/2011 23 Morale Individual’s feel good about the team Members understand the contribution the team is making to the organizational effort and their careers
24. Ex: Creating a Marketing Plan 4/23/2011 24 Situation You are in the marketing department of the company that wants to launch a new product. The company CEO has asked for your help in designing the initial product marketing communication. Objective Keeping the target market in mind, design the product and highlight ONLY its benefits to the customers. Tell them why they should buy your product. Sell Ice (or ice-made products) to the Eskimos Living in the North Pole
26. Challenging Team Situations 4/23/2011 26 Decision making Delayed or slow Disagreements Domination By a member or a group Group Think Conformity No disagreements Responsibility When responsibility is shared, no one takes it
28. Challenging Individual Situations 4/23/2011 28 How do deal with the following people? One who talks too much One who stays silent One who distracts a lot One who argues a lot One who isn’t much interested
29. 29 Team Thinking – the bridge crossing 4 people called persons A,B,C & D need to cross a bridge. It’s night time. Each person takes a different amount of time to cross the bridge. Person A: 1 Minute Person B: 2 Minutes Person C: 5 Minutes Person D: 10 Minutes If they cross in a pair, the time taken to cross is calculated as the time taken by the slowest person in the pair (i.e. for B&C to cross together takes 5 minutes) The bridge is weak so they can only cross at a maximum of 2 people at a time. As it is night time they need a torch to cross the bridge and only have one between them. What is the shortest time it will take to get everyone across the bridge?
30. Using the AIDA approach to get your team to take ACTION Motivate to ACTION 4/23/2011 30
31. Attention 4/23/2011 Hassan Bin Rizwan 31 Delivery Self Talk Distraction Interest Level Need to be Involved