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Meeting the needs of Library users  on the mobile web Hassan Sheikh and Owen Smith – The Open University Library. IET Technology Coffee Morning, 5 th  October, 2011. http://www.flickr.com/photos/maskofchina/133304444/
The Open University Library http://www.open.ac.uk/library
Mobile OU Library website: Our motivation
Mobile OU Library website  – v1 (early 2008)
Mobile OU Library website: v1 – top visited pages
Mobile OU Library website: v1 – top mobile devices accessing the website
The Arcadia Programme arcadia@cambridge: rethinking the role of the research library in a digital age http://arcadiaproject.lib.cam.ac.uk http://www.flickr.com/photos/notix http://arcadiaproject.lib.cam.ac.uk/docs/M-Libraries_report.pdf   Full report available Cambridge University Library
 
The new OU Library website
Revamping the current Mobile OU Library  website Current mobile OU Website – single version New (under development) version – three devices model
Mobile OU Library development - timeline 2007 2008/09 2010/11 Oct 2011 Launch of new  OU Library website (Desktop and mobile versions) Development of  current OU Library website (Desktop and mobile versions) Further  requirements gathering  through Arcadia fellowship,  by tracking  users via GA and  capturing user feedback  through focus groups & surveys (Desktop and mobile versions) Re-development of OU Library website  (Desktop and mobile versions)
Mobile OU Library website – v2 (In development) Three devices model (Inspired by MIT and NCSU mobile web) Low end  (basic web enabled phones) High end (touch screen) Middle end (smart phones)
Mobile OU Library website development Three devices model categories Source: NCSU presentation at EduCause seminar in 2010 High end iPhones, Android phones, Palm Pre Large touch screens, sophisticated web capabilities Smart phones Blackberry, Nokia smartphones, Windows mobile, etc. May lack touch screen and some CSS and JavaScript capabilities. Feature and basic web phones Web-enabled flip phones Small screens, low web functionality
Mobile OU Library website: v2 (In development) – Offer key services ,[object Object],[object Object]
Mobile OU Library website: v2 (In development) Key areas for mobile users ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What to mobilise?
Desktop version to small screen version Desktop version of help and support  page Mobile version
Mobile OU Library website: v2 (In development) Help desk hours
Mobile OU Library website: v2 (In development) One stop search
Mobile OU Library website: v2 (In development) Recommendations Course(s) based recommendations  Similar articles based recommendations  Similar search terms based recommendations
Mobile OU Library website: v2 (In development) List of mobiles friendly databases
Mobile OU Library website: v2 (In development) Web chat
Mobile OU Library website development Tools and technologies
Challenges …
Too many mobile devices …
 
… but we have an app Keren Mills Articles R Us Articles R Us
Mobile usability/design principles http://www.flickr.com/photos/revstan/3805285952/
Mobile usability/design principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mobile services development - tips and recommendations …
Mobile services development - tips and recommendations … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Website or App? ,[object Object],[object Object]
 
Examples of external mobiles development work http://m.mit.edu   http://mollyproject.org/   http://m.bristol.ac.uk/
JISC MACON bid … MACON – Mobilising Academic  Content ONline
M-Libraries 4 conference 24-26 September, 2012  @  The Open University, UK.
Preview of new Library website features and  search prototypes
Legacy Subjects Legacy Subjects
Why are we changing the subjects? ,[object Object],[object Object],[object Object],[object Object]
Is it relevant? ,[object Object],[object Object]
New subjects
In context help
More in context help
Some unique search phrases
More helpful searching...
One stop search API
Questions? http://www.flickr.com/photos/oberazzi/318947873/
Thank you! Hassan Sheikh ( [email_address] ) Head of Systems Development The Open University Library, United Kingdom Owen Smith ( [email_address] ) Programmer/Web developer The Open University Library, United Kingdom

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Iet tcm 5th_oct2011

  • 1. Meeting the needs of Library users on the mobile web Hassan Sheikh and Owen Smith – The Open University Library. IET Technology Coffee Morning, 5 th October, 2011. http://www.flickr.com/photos/maskofchina/133304444/
  • 2. The Open University Library http://www.open.ac.uk/library
  • 3. Mobile OU Library website: Our motivation
  • 4. Mobile OU Library website – v1 (early 2008)
  • 5. Mobile OU Library website: v1 – top visited pages
  • 6. Mobile OU Library website: v1 – top mobile devices accessing the website
  • 7. The Arcadia Programme arcadia@cambridge: rethinking the role of the research library in a digital age http://arcadiaproject.lib.cam.ac.uk http://www.flickr.com/photos/notix http://arcadiaproject.lib.cam.ac.uk/docs/M-Libraries_report.pdf Full report available Cambridge University Library
  • 8.  
  • 9. The new OU Library website
  • 10. Revamping the current Mobile OU Library website Current mobile OU Website – single version New (under development) version – three devices model
  • 11. Mobile OU Library development - timeline 2007 2008/09 2010/11 Oct 2011 Launch of new OU Library website (Desktop and mobile versions) Development of current OU Library website (Desktop and mobile versions) Further requirements gathering through Arcadia fellowship, by tracking users via GA and capturing user feedback through focus groups & surveys (Desktop and mobile versions) Re-development of OU Library website (Desktop and mobile versions)
  • 12. Mobile OU Library website – v2 (In development) Three devices model (Inspired by MIT and NCSU mobile web) Low end (basic web enabled phones) High end (touch screen) Middle end (smart phones)
  • 13. Mobile OU Library website development Three devices model categories Source: NCSU presentation at EduCause seminar in 2010 High end iPhones, Android phones, Palm Pre Large touch screens, sophisticated web capabilities Smart phones Blackberry, Nokia smartphones, Windows mobile, etc. May lack touch screen and some CSS and JavaScript capabilities. Feature and basic web phones Web-enabled flip phones Small screens, low web functionality
  • 14.
  • 15.
  • 17. Desktop version to small screen version Desktop version of help and support page Mobile version
  • 18. Mobile OU Library website: v2 (In development) Help desk hours
  • 19. Mobile OU Library website: v2 (In development) One stop search
  • 20. Mobile OU Library website: v2 (In development) Recommendations Course(s) based recommendations Similar articles based recommendations Similar search terms based recommendations
  • 21. Mobile OU Library website: v2 (In development) List of mobiles friendly databases
  • 22. Mobile OU Library website: v2 (In development) Web chat
  • 23. Mobile OU Library website development Tools and technologies
  • 25. Too many mobile devices …
  • 26.  
  • 27. … but we have an app Keren Mills Articles R Us Articles R Us
  • 28. Mobile usability/design principles http://www.flickr.com/photos/revstan/3805285952/
  • 29.
  • 30. Mobile services development - tips and recommendations …
  • 31.
  • 32.
  • 33.  
  • 34. Examples of external mobiles development work http://m.mit.edu http://mollyproject.org/ http://m.bristol.ac.uk/
  • 35. JISC MACON bid … MACON – Mobilising Academic Content ONline
  • 36. M-Libraries 4 conference 24-26 September, 2012 @ The Open University, UK.
  • 37. Preview of new Library website features and search prototypes
  • 39.
  • 40.
  • 48. Thank you! Hassan Sheikh ( [email_address] ) Head of Systems Development The Open University Library, United Kingdom Owen Smith ( [email_address] ) Programmer/Web developer The Open University Library, United Kingdom

Notes de l'éditeur

  1. Library has a physical building but it is mainly used by the staff and research students on campus plus by a small number of walk in users. Our main customers are students who access e-resources and other services offered to them via Library website and other systems. We get nearly 1 million hits per year on Library website and around 100,000 unique visitors accessing e-resources. Our main focus in recent years has been towards e-content as there is a decrease in the usage physical content (e.g. books and print journals).
  2. Digital natives - This is an interesting picture shown by Stephen Abram at M-Libraries 3 conference. Younger generation students are becoming more and more familiar with the mobile technologies Changing user expectations – more familiar with mobiles Increased number of users accessing Library/OU websites via mobile phones and small screen mobile devices
  3. We developed the first version of the library website in collaboration with AU. It was a single version and basically reformatting the look and feel based on the same content. Auto-detection using Athabasca’s ADR Developed in Cold Fusion + PHP mixture About 1% of our traffic is via mobiles (without active promotion)
  4. This is a more recent graph where majority of our users are accessing the website via latest touch screen phones such as iPhone, HTC and Blackberries.
  5. Here is the homepage of OU Library’s new website which is due to be launched later this month and has been developed using the combination of central IT supported Drupal and PHP (with mySQL backend).
  6. Same content but different layout and stylesheet …
  7. Too many links + some pages will have too much content But give the option to switch between full website and mobile version
  8. Mobilising is not about shrinking the page. In this example, there are too many links on the page.
  9. Use only essential and relevant content Restyle Reduce options and simplify
  10. RISE – Recommendations Improve Search Experience
  11. MIT’s mobile web software – reusing (and customizing) their style sheets and templates Some ideas from NCSU mobile site Combination of Drupal and PHP – top develop front end WURFL for device capabilities detection mySQL – for back-end database
  12. How does the student know that? And why can’t they use their institutional login to access the content?
  13. Getting user feedback/requirements is important. There is no point in investing time and money in developing something they wont benefit from
  14. According to ComScores 2010 report mobile internet browsing is far more popular than app use. However, the Neilsen Norman Group suggest that apps are better for regular or loyal users.
  15. Other work… LOG – Learning Objects Generator tool – to facilitate users to author LO based IL activities both for desktop and in mobiles friendly manner, and deploy across multiple platform including VLE Mobile Safari - Offshoot of OU information literacy courses Safari. The mobile interface is developed using mobile ESL at AU iKnow - Information skills for the workplace
  16. MIT’s Mobile web – place, events, course information, shuttle schedule etc. Molly – open source framework. Services include library search, transport timetables, podcasts, web cams, weather information, VLE link etc. MyBristol – Funded by JISC and developed by University of Bristol
  17. MACON will address challenges involved in delivering quality academic content to mobile devices in a seamless and user-friendly manner. Mainly around authentication and user interface.