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New Ways of Servicing Clients – Leveraging On Expertise of Others Nik Mohd Hasyudeen Yusoff President Malaysian Institute of Accountants
Three Deep Fundamentals
Adapting to Change
Be Innovative With Market Focused ,[object Object],[object Object]
Needs of Business - Examples Challenge Area Specific Challenges Start-up Stage Fast-growth Stage Sustainability stage Global Enterprise Business development Managing the finance gap Seed funding  Financing growth Retaining earning and/or exit Financing evolution and change Management development Upgrading management skills Entre-preneurship Management Leadership Executive Vision Organisa-tional development Growth and organisa-tional change Manage chaos Alignment Operational improve-ment Re-engineering Influencing factors Financing availability Owner equity Debt financing Private equity Public equity
Re-configure, Re-invent, Re-think ,[object Object],[object Object],[object Object]
Re-configure, Re-invent, Re-Think
Do You Have Enough Brainpower? ,[object Object],[object Object],[object Object]
Capturing  the Opportunities Business Services Firm Business Partner Business Partner Existing Clients New Clients New Clients Existing services based on existing capabilities New services based on  partner’s capabilities New services based on  newly acquired  capabilities New services to new clients based on  partner’s capabilities New services to new clients based on  partner’s capabilities  and  new distribution channels
What Are Your Strategic Options? Business Services Firm Market 1 Market 2 Market 3 Direct present Vertical Integration? Direct present Direct present
What Are Your Strategic Options? Business Services Firm Market 1 Market 2 Market 3 Direct present Network- Centric? Network Partner Network Partner Service Platform Owner
What Are Your Strategic Options? Clients Problems Business Services Firm 1 Business Services Firm 2 Sorry, no capability Yes, we have solutions! Knowledge provider Subject Matter Expert Business Services Firm 3
A Case Study – The Big-4 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Network-Centric Competition Features Network-Centric Elements Features Network leadership Orchestrating the behaviour of network members and network activities in creating value to clients Network governance A clear articulation of the roles and responsibilities of the members in the network Supporting infrastructure Knowledge management, project management, technology platforms, business tools etc which are core to the USP of the network Intellectual property management and value appropriation protocols Cover how intellectual property is developed, owned and shared as well as the value created through the use of the IPs  are shared
Critical factors to Consider ,[object Object],[object Object],[object Object]
The Way Forward ,[object Object],[object Object],[object Object]
Thank You and Q&A

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Leveraging On Expertise Of Others V2003

  • 1. New Ways of Servicing Clients – Leveraging On Expertise of Others Nik Mohd Hasyudeen Yusoff President Malaysian Institute of Accountants
  • 4.
  • 5. Needs of Business - Examples Challenge Area Specific Challenges Start-up Stage Fast-growth Stage Sustainability stage Global Enterprise Business development Managing the finance gap Seed funding Financing growth Retaining earning and/or exit Financing evolution and change Management development Upgrading management skills Entre-preneurship Management Leadership Executive Vision Organisa-tional development Growth and organisa-tional change Manage chaos Alignment Operational improve-ment Re-engineering Influencing factors Financing availability Owner equity Debt financing Private equity Public equity
  • 6.
  • 8.
  • 9. Capturing the Opportunities Business Services Firm Business Partner Business Partner Existing Clients New Clients New Clients Existing services based on existing capabilities New services based on partner’s capabilities New services based on newly acquired capabilities New services to new clients based on partner’s capabilities New services to new clients based on partner’s capabilities and new distribution channels
  • 10. What Are Your Strategic Options? Business Services Firm Market 1 Market 2 Market 3 Direct present Vertical Integration? Direct present Direct present
  • 11. What Are Your Strategic Options? Business Services Firm Market 1 Market 2 Market 3 Direct present Network- Centric? Network Partner Network Partner Service Platform Owner
  • 12. What Are Your Strategic Options? Clients Problems Business Services Firm 1 Business Services Firm 2 Sorry, no capability Yes, we have solutions! Knowledge provider Subject Matter Expert Business Services Firm 3
  • 13.
  • 14. Network-Centric Competition Features Network-Centric Elements Features Network leadership Orchestrating the behaviour of network members and network activities in creating value to clients Network governance A clear articulation of the roles and responsibilities of the members in the network Supporting infrastructure Knowledge management, project management, technology platforms, business tools etc which are core to the USP of the network Intellectual property management and value appropriation protocols Cover how intellectual property is developed, owned and shared as well as the value created through the use of the IPs are shared
  • 15.
  • 16.