1. Chapter Nine Diversity-Communication: Making Relationships Work
1. What is cultural competence? The ability to understand and appreciate differences
among people and adjust behavior in ways that enhance, rather than detract from ,
relationships and communication. How can you develop it? Becoming more
understanding.
2. How can you communicate effectively? Adjust to communication styles: I dentify
your styles: Put your knowledge of communication styles to use: Adjust to
communication styles between generations
3. How can you make the most of personal relationships? By using positive
relationship strategies: Plug into communication technology without losing touch:
Manage Conflict: Manage Anger: Avoid destruction relationships: