With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of the next generation of global services. Everest Group assesses the capability of 14 ITO service providers specific to the life sciences sector and has maps them on Everest Group’s Performance | Experience | Ability | Knowledge (PEAK) Matrix. The PEAK Matrix is a composite index of a range of distinct metrics related to a provider’s capability and market success. HCL Technologies has been rated as a Star performer. HCL has built a significant revenue stream from IO services in existing life sciences engagements, to top up its already prominent presence in the AO space, enabling significant growth on a sizable revenue base.

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Everest Group’s PEAK Matrix for Life
Sciences ITO Service Providers
Comparative Assessment of Life Sciences ITO Service Providers

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Everest Groups’ PEAK Matrix
Scope of the analysis
 Industry: Life sciences (pharmaceuticals,
biotechnology, and medical devices)
 Services: Large (TCV >US$25 million),
multi-year (>three years), and annuity-
based application outsourcing
 Geography: Global Sourcing model: Third-
party ITO transactions; excludes shared
services or captives

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HCL has been recognized as a star performer in PEAK Matrix
Everest Group selects Market Star
Performers based on the relative YoY
movement of each service provider on the
PEAK Matrix

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At a Glance
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 With a fact-based approach driving outcomes, Everest Group counsels organizations with complex
challenges related to the use and delivery of the next generation of global services
 Through its practical consulting, original research, and industry resource services, Everest Group helps
clients maximize value from delivery strategies, talent and sourcing models, technologies, and
management approaches
 Established in 1991, Everest Group serves users of global services, providers of services, country
organizations, and private equity firms in six continents across all industry categories