Good morning/afternoon. I’m Katherine Spencer Lee, executive director of Robert Half Technology. [GIVE A BRIEF DESCRIPTION OF THE COMPANY AND WHAT YOU DO]. As most of you know, hiring mistakes are costly. They can be made in an instant but can require significant money and time to correct. Not to mention, poor employees can harm your group’s reputation and productivity. A new help desk professional who lacks grace under pressure or an ability to explain complex information clearly to end-users, for instance, can quickly generate a host of problems for your team. While not all hiring mistakes can be avoided, many can be prevented with a strategic hiring process. Today, I’m here to share some ideas to help you establish a system that works for you.