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March2008 Strategies For Adopting Self Service And Automation

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IT Service and Support
IT Service and Support

Dan Wilson

TechnologieBusiness
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Self-Service and Automation Strategies Dan Wilson HDI Motown Chapter President HDI Member Advisory Board Member at Large Client Services Manager, Volkswagen Group of America
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Definitions ,[object Object],[object Object],[object Object]
Different Customer Segments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Self-Service History ,[object Object],[object Object],[object Object]
Self-Service Requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Self-Service Benefits/ROI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Self-Service Real Life Example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IT Automation History ,[object Object],[object Object],[object Object],Anyone remember this advancement??
Automation Requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Automation Benefits/ROI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Automation Real Life Example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Self-Healing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Q&A
HDI Motown Updates
April Meeting ,[object Object],[object Object],[object Object],[object Object]
Special Event! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ITEC: Detroit 2008 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Gold again!
ITIL Foundations Classes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HDI Motown Board ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HDI National Updates
HDI Training If you have anyone attending these, let us know. Support Center Managers training (3 days) also possible if we get 8 students. If interested let us know. Date Location Course Member Non-Member 5/12 - 5/13 TBD Metro-Detroit HDI Support Center Team Lead $1495 $1595 5/14 - 5/15 TBD Metro-Detroit HDI Support Center Analyst $1295 $1395
2008 HDI Conference & Expo
Upcoming Events ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 

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March2008 Strategies For Adopting Self Service And Automation

  • 1. Self-Service and Automation Strategies Dan Wilson HDI Motown Chapter President HDI Member Advisory Board Member at Large Client Services Manager, Volkswagen Group of America
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  • 24. HDI Training If you have anyone attending these, let us know. Support Center Managers training (3 days) also possible if we get 8 students. If interested let us know. Date Location Course Member Non-Member 5/12 - 5/13 TBD Metro-Detroit HDI Support Center Team Lead $1495 $1595 5/14 - 5/15 TBD Metro-Detroit HDI Support Center Analyst $1295 $1395
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