The overview presentation of SAP's Line of Business solutions. How can companies recognize and capitalize on their Moments of Truth

1. Capitalize on Moments of Truth
For Your Business
Heather Deason
Line of Business Marketing
October 25, 2011

2. The Nature of Business Is Changing
Mobility is Pace of Data Customers are
Ubiquitous is Increasing Empowered
There will be 1.8 It now takes 2 days There are 1.2 billion
billion smartphones to create as much people on social
by 2013, more than data as we did from networks, 20% of
the number of PCs the dawn of man the world’s
through 2003 population
© 2011 SAP AG. All rights reserved. 2

3. Customer Service is Changing
In today’s environment you must:
• Provide mobile and web access
• Recognize valuable customers
• Monitor and respond to social media
• Resolve customer issues rapidly
Moments of Truth:
© 2011 SAP AG. All rights reserved. 3

4. Moments of Truth Are Critical
In Every Business
How does SAP help
companies capitalize on
moments of truth?
© 2011 SAP AG. All rights reserved. 4

5. Mobility Changes the Game
Increasing Consumer Engagement
Analytics, Mobile, Supply Chain, CRM
22% Revenue Growth
Over €3 Million New Sales in 2 Months

6. Data to Meet Market Demand
The Right Toys, to the Right Retailers, Right Now
Analytics, Mobile, Supply Chain, Inventory
Revenue Growth of 35% Since 2005

7. Cloud Computing Empowers Savings
Rapid Results in Supplier Management
Analytics, Sourcing, Contract Management
15% Reduction in cost of goods and services
35,000 Contracts under management

8. Why SAP?
Specialization Choice Value
Solutions for all Many deployment Immediate,
roles across 24 and use options measurable value
industries across a diverse and ROI delivered
ecosystem on a global basis
© 2011 SAP AG. All rights reserved. 8

9. Specialized Roles Work Better – Together
Build Optimize Manage Serve
Products Supply People Customers
Innovate quickly, Manage Recruit, equip and Delight customers
efficiently and globalization and manage a global and resolve issues
sustainably minimize risk workforce across channels

10. Choice of Deployment and Use Options
• Rapid Deployment Solutions
• Cloud options
• Mobile access
• Robust partner network

11. Value Delivered Immediately and Globally
• Value Engineering
• Solutions for 24 industries
• Global support
• Integrated solutions
• Usability

12. “Poverty and adversity can hit people
suddenly and with full force - not just in
developing nations, but anywhere. We
have to match the available resources
to the needs of those who are suffering
as quickly, precisely and efficiently as
we can. The only way we can do this is
by having the right information available
at the right time - and that is what SAP
gives us.”
Thomas Tighe
President and CEO
Direct Relief International

13. Thank You!