1. Microsoft Enterprise Communications Support Microsoft Store Event - Bellevue, WA May 2011

3. Technical Lead (Exchange)

4. Escalation Engineer (Exchange)

5. Escalation Engineer (Live Meeting, OCS, Lync)

8. System Center Advisor

9. The System Center Advisor Story 5 Give you “up to date” Microsoft knowledge to help you prevent problems and react to critical situations in the form of an automated system rules +configuration history! Customer experiences

10. System Center Advisor Customer Benefits Help resolve issues faster Help reduce downtime Proactively avoid problems Increase awareness and proactively avoid problems with server deployments through ongoing assessment and alerting of configuration from a cloud service Resolve issues faster by providing Microsoft or internal support staff current and historical views into configuration to get up to date solutions for issues Help reduce downtime and improve performance of servers through proactive scanning for known configuration issues and comparison with best practices. System Center Advisor is a cloud service that proactively scans a customer’s server environment to help them gain insight into server configuration problems, resolve issues faster with support staff, and reduce server downtime, all with the security features to meet customer needs.

12. Ongoing assessment of server configuration, with weekly summary email

14. Share server configuration data with internal or Microsoft support staff

16. Comparison with best practices

17. Access centralized data of a deployment’s configurationsHelp reduce downtime

22. New configuration points

23. Agents are installed on each server and run continuously

24. Internet connected servers upload data daily

25. Agents in private networks can route through an internet connected gateway

26. Collected data is written to a file for customer visibilityPrivate Network Legend Agent Gateway Customer Datacenter Agent & Gateway

27. Viewing a Set of Alerts 9

28. Available Online Now www.SystemCenterAdvisor.com 10

30. Technical Lead (Outlook)

31. Escalation Engineer (Outlook, Exchange)

34. Ever seen this?

35. AD CAS MBX Hub

36. AD ISA CAS MBX Hub DNS

37. www.TestExchangeConnectivity.com AD CAS MBX Web Site ISA Hub

38. www.TestExchangeConnectivity.com AD CAS MBX Web Site ISA Hub

39. www.TestExchangeConnectivity.com AD CAS MBX Web Site ISA Hub

40. Step 1: Lookup domain name in DNS Walk through each step… Returned IP address: 145.65.1.124 Step 2: Connect to IP address 145.65.1.124 on port 443 Connection established Step 3: Verify certificate Common Name doesn’t match

41. Tools Authoring and Publishing

42. 3-Part Series on Debugger Extensions Mar. 2011 : Fundamentals May 2011 : Output June 2011 : Clients and Callbacks Writing Debugger Extensions Debugging more efficiently/correctly ProcDump and system tools available on Microsoft TechNet via: www.SysInternals.com MSDN Magazine – Debugging API Andrew Richards (Senior EE) Reviewer: Drew Bliss (Principal SDE)

44. Technical Lead (Developer Support Messaging API’s)

45. Escalation Engineer (Outlook)

47. Exchange Best Practice Analyzer

48. Exchange 2010 BPA Scans Exchange environments to identify known issues

53. Exchange 2010 BPA Rules suggested, written, tested by those who know customers best – Escalation Engineers! New rules added regularly Available at:http://technet.microsoft.com/exchange

54. More Information Talk with any of the Microsoft CSS Team Members here tonight Contact CSSJOBS@microsoft.com Visit: http://www.microsoft-careers.com/go/Customer-Support-Jobs/194487/