Current resume of Brian Hendricks, North Ridgeville, OH

1. 5936 ALBERT STREET, NORTH RIDGEVILLE
BRIAN HENDRICKS
OHIO 44039
HENDRIXB@GMAIL.COM
(440) 387-3849
CAREER SUMMARY
IT Executive with project management, management and technical skills. Recognized for ability to Skills
facilitate improvements in business processes and drive projects to completion. Proficient in
projects in infrastructure as well as e-Commerce development, and also recognized for the ability to Project
communicate with both external and internal customers and develop teams. Management areas
(Requirements
Gathering, Project
PROFESSIONAL EXPERIENCE Charter and Scope
documentation,
Project Manager, Information Technology Jan 2011 to Current Scheduling and
Beacon Hill Staffing @ Harley-Davidson Dealer Systems, Valley View, OH Planning, Risk
Management,
Change
Responsible for managing Harley-Davidson DMS (Dealer Management System) projects that provide Management)
integration between other systems for Harley-Davidson Financial Services and the Harley-Davidson Business Process
Motor Company. Responsibilities include, but are not limited to, assisting with developing Flows
requirements, developing project management plans, communication plans, Risk Management, Training Material
tracking issues, and providing leadership to the internal HDDS team and acting as the HDDS Design and
interface to the other Harley-Davidson business units. development
PMBOK
methodology
Manager, IS/IT Production Services 2007 to 2010 (beginning with
Snap-on Business Solutions, Richfield, OH version 1)
Various SDLC
Asked by the CTO to build the team from the ground up as it was a new team and new position methodologies
within the company. Managed day-to-day operations for over 100 customer facing e-Commerce
web products, internal applications and publishing systems, including servers, network (LAN/WAN, Microsoft Project
routers, load balancers, VPNs) and all backend Oracle and SQL database systems. Also managed Microsoft Office
several large infrastructure projects as listed below. Managed Tier 1 hosting vendor relationships Suite
Microsoft Visio
and assisted in developing all new RFP’s for new products and solutions. Responsible for working
Planview EPM
directly with the Product Management team and the business to ensure that hardware, network, Adobe
and other infrastructure requirements were met prior to moving new e-Commerce applications into Dreamweaver &
production environments. Managed a team of 9 technical associates, including database ColdFusion
administrators, web administrators, server and application support engineers and another manager SharePoint
with 4 direct reports for network administration. Recent accomplishments include, but are not CSS
limited to: HTML/XHTML
• Managed day-to-day 7x24x365 operations and technical support team for over 120+ e- JavaScript
Commerce web applications, infrastructure, including but not limited to, LAN/WAN, Perl
PHP
multiple T1 connections, other VPN connections to external customer data centers, load
Shell scripting
balancing, and enterprise database systems. These applications were EPC applications SQL
(Electronic Parts Catalogs) for both the automotive and powersports industries. Several ETL Tools and
applications were also Dealer Warranty Systems for the powersports industriy. Practices (Extract,
• Developed and trained on a new process for data deployments (Oracle and SQL Server) to Transform, Load)
customer facing web products and have automated 90% of all data updates, saving over 50
person-hours per week that were redirected to other duties and projects. SQL Server
• Developed and trained on new process for deploying code to Windows and Linux servers for MySQL
customer facing web products to decrease application down-time and increase stability of Oracle
customer facing web applications and systems. Increased deployment FTY from average of
AIX/Linux/UNIX
88-90% monthly to average of 97% or higher on an ongoing monthly basis.

2. • Developed, piloted and recently implemented a new change management process for Windows Vista/X
changes to production systems, including servers, applications, network routers and Windows NT, 2000,
databases. This process was piloted for over 6 months with only 1 issue. Process requires 2003 Server
that all changes are reviewed and approved by Change Review Board prior to implementing.
Apache/Tomcat
• Developed high level product requirements for e-Commerce products for Chrysler EPC and Microsoft IIS
Accessories product as well as the Isuzu EPC. .Net
• Interacted with customers’ technical contacts and assist in managing technical aspects of
accounts with customers. Served as primary contact for GM IT, Mercedes Benz, Toyota,
Isuzu, JCB and many others.
• Managed large data center migration of 40 web sites from Chicago data center to Richfield
data center. These ran on MS SQL Server 2000 and were migrated to 2005 during this
project.
• Managed very large data center migration (databases, over 100+ applications, servers,
networks, T1 circuits, VPN circuits, load balancing) to new Snap-on building data center.
• Managed a data center migration (servers, network connections, customer facing VPNs,
applications, Oracle databases) from Stuart, FL to Snap-on data center in Richfield.
• Managed data and application migration from Bugzilla running on MySQL to Jira running on
SQL Server 2005.
• Managed implementation and roll-out of corporate CMS system (Content Management
System).
• Managed large Oracle Upgrade project from 9i to 10g.
• Managed SharePoint implementation project and rollout across the enterprise.
• Worked closely with GM, EDS, IBM and internal Snap-on teams to assist GM in stabilizing
their UCE database environment, including implementing load balancing across all GM EPC
products hosted at EDS and attending multiple daily conference calls with GM and other
parties as GM continues to work with other vendors to stabilize products in the shared
environment.
• Worked with JCB to architect and implement a custom hosting solution that fit their
business needs and provided their business with the SLA’s that they required. This involved
hosting in multiple data centers (England, Richfield, OH) and setting up additional VPN for
database replication as well as performing Global DNS Load Balancing (regional based).
• Managed relationships with vendors, including Savvis (Tier 1 hosting provider), Oracle, IBM
and Microsoft.
• Participated in RFP process for all projects involving IT.
• Responsible for weekly and monthly metrics reporting and dashboard data (posted on
SharePoint).
Sr. Project Manager / Development Manager 2005 to 2007
Snap-on Business Solutions, Richfield, OH
Starting as the Product-Project Manager for Chrysler and Isuzu, I was responsible for developing
high level requirements documents, reviewing requirements with development teams, and
managing projects from start to finish. Led multiple concurrent projects for both development and
IS, managing projects with up to 13 resources at a given time and valued at $2.5+ million. Role
required extensive planning as well as cross department communications which involved developing
project plans, schedules, performing risk mitigation, handling change management, resolving issues
and directly managing 5 technical resources. Managed global projects and resources across the
enterprise, including offices in Long Beach, Stuart, Noida, Russia and Reading (UK).
Accomplishments include, but are not limited to:
• Served as Project Manager for the development of the Global Commercial Infrastructure
Project for GM, Ford and Chrysler including R&D with the SUN N1 Grid technology, which
was not utilized for the project. Both the online and publishing environments were grown to

3. handle capacity. Project allowed for greater flexibility and the maximization of servers. This
was a three phase project worth approx. $6 million dollars utilizing 10 internal resources,
augmented by Sun consultants.
• Managed several infrastructure upgrade projects.
• Project manager for the e-Commerce and DVD versions of the new Chrysler Global
Electronic Parts Catalog (both publishing and dealer facing applications) design and
development effort. Project utilized 10+ resources with a value of ove $1 million and
utilized .NET technology which was later changed to utilize the GM EPC 4 Framework in
Java/J2EE. Delivered a prototype demo of the EPC 4 Java framework utilizing Chrysler data
in 3 months to show the change in direction was feasible.
• Managed several large ETL (Extract, Transform, Load) data migration projects for customers
such as Chrysler, Isuzu, Mercedes Benz, Honda, John Deere and Toyota.
• Acted as e-Commerce architect to build custom hosting solutions and applications for
various customers, including GM, Chrysler and JCB.
• Participated in RFP process for various projects,including JCB, GM, Chrysler, Toyota US,
Toyota Canada, Mercedes Benz Canada, and Harley Davidson.
• Was responsible for leading efforts to incorporate integration with various DMS systems
(Dealer Management System).
Web Administrator (team lead) 2003 to 2005
Snap-on Business Solutions, Richfield, OH
Worked day-to-day with the Product Management team to ensure products were promoted to web.
Also worked on high level requirements with Product Management team to ensure that products
could be hosted on ProQuest/Snap-on Infrastructure. Acted as team lead and face of IT to other
groups and managed projects from beginning to end.
Web Business Development Manager, Marketing 2001 to 2003
Vita-Mix Corporation, Olmsted Falls, OH
Acted as Product Manager/Business Development Manager for eCommerce projects for all Vita-Mix
web sites. Responsible for writing requirements for new eCommerce systems and infrastructure
(such as extranet and Affiliate programs) and managed multiple, concurrent projects as e-
Commerce Project Manager. Implemented technical and business web-based solutions ensuring
stable E-Commerce development and production / pre-production infrastructure environments.
Created standard tools for web application development and content management, determined
systems required as well as application architectures. Evaluated business needs, developed web-
based marketing programs and products to drive traffic, increased revenues, and built brand
awareness. I was also responsible for growing the online business, utilizing SEO (Search Engine
Optimization).
Previous Project Manager Experience
• Project Manager for very large infrastructure project at UUNET (MCI Worldcom) in
Columbus, Ohio for Alternative Resources Corp. (ARC) which required upgrades of all
desktop computers for end-users at MCI Worldcom and then managed an additional project
including the rollout of a new corporate intranet for RHI.
• Project Manager for software project at NCR in Dayton, Ohio for Alternative Resources
Corp. (ARC) to develop a web-based router application to track network traffic and usage.
• Sr. Project Manager for both infrastructure and software projects at Qwest Communications
in Columbus, OH
• Sr. Project Manager for software development projects at Nationwide Insurance in
Columbus, Ohio where I led usability studies for various Nationwide Financial web sites, as

4. well as the implementation and roll-out of Vignette StoryServer (CMS based system for
corporate web sites).
• Project Manager for software development project and roll-out of web-based training and
learning sytem at Ernst & Young in Cleveland, OH for Sullivan & Cogliano
• Project Manager/Webmaster for software development and infrastructure projects at PRS
Insurance Group in Beachwood, OH
• Sr. Project Manager for very large infrastructure project (COE) at BP in both Port Lavaca,
Texas and Cleveland, OH for Alternative Resources Corp. (ARC) This project required
extensive travel. This project consisted of upgrading networks from Token Ring to Ethernet,
email servers from MSMail to Exchange, replacing every user pc with a Windows 95 pc, and
migrating from Novell Netware to Windows NT networking.
• Project Manager for infrastructure and network projects at Gojo and Telxon for Alternative
Resources Corp, including assisting with writing requirements for Purell.com and Gojo.com
web sites. Assisted in development (HTML coding) of both sites.
• Project Team lead for a project at Ernst & Young in Cleveland for partner laptop upgrade
project
EDUCATION
Business and Computer Information Systems
Coursework, Information Systems /Technology, Bryant & Stratton College, Parma, OH GPA 3.8
Other Training
• Currently studying for PMP certification in 2011
• PMI PMP Training – Dr. Howard Kerzner – Aug. 29-31, 2005
• SQL Server Advanced Administration and Programming – DPAI/Solutient, Independence,
OH 2004
• SQL Server Administration – DPAI/Solutient, Independence, OH 2003
• CRM (Customer Relationship Management) Solutions Conference – Atlanta, GA –
February 12-14, 2003
• DMA (Direct Marketing Association) Annual Conference – San Francisco, CA – October
20-23, 2002
• Direct Marketing Certificate Program – CSU – August 2002 – January 2003
• Fast Track to Cold Fusion 5 Development – Rapidigm, Columbus, OH 3/2002
• Exchange 5.5 MCSE Training – 9/2001 to 11/2001
• Basic Field and Editing– Community 21 (6 weeks)– 10/00 to 11/0
• Advanced Lighting– Community 21 (2 weeks) – 11/00
• Basic Scriptwriting – Community 21 (3 weeks) – 11/00 to 12/00
• Windows NT 4.0 System Administration, 10/ 1999.
• NFS Project Management Training (based on customized PMI curriculum) – 9/ 1999
• Microsoft Project / Advanced Project (1 week) – 7/ 1999
• Lotus Notes Application Development I – 5/1998
• Lotus Notes Application Development II – 6/1998