1. JENNIFER L. DECELLO, SPHR
8798 Killie Court
Dublin, OH 43017
www.linkedin.com/in/jenniferdecello
614.633.5984 jennychello@aol.com
HUMAN RESOURCE / TALENT MANAGEMENT EXECUTIVE
Recruitment and Retention ● Training and Development ● Performance Excellence ● Enterprise Engagement
Results-driven Human Resource leader with unique foundational professional experience in hands-on selling and
sales management assignments. Energetic and respected manager who understands the importance of revenue
growth and strategic alignment with senior executive metrics. Engages senior executive commitment quickly through
strategic insight and succinct communication. Broad human resource management experience including talent
development and performance excellence. Exceptional communications skills, professional demeanor, and flexible
management style grounded on personal integrity, fairness, and a firm commitment to achieve results.
SIGNIFICANT CAREER ACCOMPLISHMENTS
Traveled to the United Kingdom with the Senior Management team to resolve business turnover / training issues.
Introduced eLearning as a lower cost alternative that enabled enhanced strategic agility and responsiveness.
Protected brand image and customer preference by rapidly and significantly reducing new hire turnover.
Advocated division-wide talent sharing to bolster manager development and succession planning.
Dramatically reduced delivery expenses through consistency in methods and approaches.
PROFESSIONAL EXPERIENCE
HSBC BANK: CONSUMER AND MORTGAGE LENDING, Columbus, OH 1991 – 2009
One of four primary businesses supporting HSBC Finance Corporation and which serviced residential real estate
secured and unsecured loans. Consumer and Mortgage Lending Business exited by HSBC in 2009.
Vice President: National Director of Learning and Development 2007 – 2009
Reported to Senior Vice President - Human Resources and chartered to deliver all training for 1600 retail branches
across 46 states. Managed a staff of 40 Learning and Development professionals and monitored costs, quality and
deadlines. Delivery channels used included: Instructor Led, Webex, Web-based and Conference Calls.
• Hand-picked by senior executive team for newly created role to coordinate and streamline all learning efforts
nation-wide and to enhance strategic agility nationwide.
• Dramatically improved the efficiency of executing all business and required training by partnering with senior
leadership to support dynamic business initiatives and design time-urgent strategy reinforcing training materials.
• Saved $2.1 million dollars annually by envisioning alternative delivery solutions and reducing staffing by 45%
(from 40 to 22) in 120 days with minimal disruption to daily business.
• Identified additional savings after redefining job descriptions to align with standardized functional needs (On
Boarding, Continual Learning and Succession Planning) eliminating five additional positions in six months.
• Embraced eLearning as a more efficient and effective method to ensure consistent processes and methods
nationwide.
• Decreased National Training Budget by 42% and improved eLearning adoption to over 70%.
Vice President: Senior Human Resource Manager 2002 – 2007
Reported to the Regional Human Resource Director with indirect reporting to Division General Manager. Ensured
effective staffing for 125 retail offices staffed by more than 500 employees across three states. Managed,
coordinated, and communicated all human resource functions: hiring, employee relations, training, benefits and
compensation, administration, and staffing occupancy. Handled EEOC, FLSA, ADA & Unemployment cases.
• Consistently and reliably achieve revenue growth goals by ensuring business units’ staffing needs were met at
all times to support selling efforts.
• Lowered employee turnover by 34 percentage points (from 78% - 44%) within one year and dramatically
reduced business disruption caused by continuous training of rapidly exiting talent.
• Encouraged retention of key talent by established an innovative Career Development Program to identify
and develop top talent for management advancement.

2. • Envisioned and installed a new performance management system to ensure performance consistency and to
engage strategic coordination within the organization.
JENNY L. DECELLO PAGE TWO
Vice President: Senior Human Resource Manager (Continued)
• Completed investigations while partnering with Internal Investigations on Integrity Tip complaints and with Legal
Council for ER Issues.
• Earned recognition as the best performing Human Resource Manager out of 18 managers nationwide.
Vice President: District Sales Manager 2000 – 2002
Managed 14 Branch Offices valued at $800 million in outstanding receivables. Selected, recruited, and trained 66
sales professionals consisting of Branch Sales Managers, Account Executives and Sales Assistants.
• Built and maintained a high performance team by conducting office visits to review key measures: goal
achievement, staff training, new business development, deficiency corrections and audit policy and regulatory
compliance.
• Achieved 109% of growth goal during first year in role and received Operational Achievement Award for
balance in 2000.
• Hired new employees and trained them as upgrades for existing managers. Developed a pool of talent-
ready-now managers.
• Acknowledged as the best performing district out of all 11 districts in the Division.
• Ensured consistent profitable growth by managing dynamic offerings in a challenging economic environment:
real estate, equity, and personal loan products along with optional insurance.
• Translated company goals, objectives and policies into easily understood direction for staff to ensure rapid
alignment with corporate goals and expectations.
Assistant Vice President: Branch Sales Manager 1995 – 2000
Managed daily and monthly operations for three offices. Directly controlled and exceeded sales, delinquency,
quality, and customer services goals through effective sales team coaching. Recruited and trained needed talent:
Assistant Sales Managers, Account Executives and Sales Assistants. Handled delinquency & REOs.
• Consistently exceeded growth goals and received numerous awards in all three offices over the five year period.
• Recognized for balance and employee development.
Assistant Branch Manager 1993 – 1995
Senior Account Executive 1991 – 1993
PROFESSIONAL CERTIFICATIONS
SPHR: Senior Professional in Human Resources
HSBC Master Certified Leadership Curriculum Workshop Facilitation: Coaching to Drive Performance, Performance
Management, Making the Right Choice, Behavioral Interviewing, Diversity and Management Certification
PROFESSIONAL AFFILIATIONS
SHRM: Society for Human Resource Management, HRACO: Human Resource Association of Central Ohio
TECHNICAL AND COMPUTER SKILLS
PeopleSoft, People Answer, Microsoft Office Suite: Word, Excel and PowerPoint
AWARDS AND RECOGNITIONS
• Leadership Through Action: Balanced HR Functions - 2005 • Top Manager: 1996,1997,1998 & 2000
• Circle of Excellence: Top District Sales Manager - 2002 • Triple Crown GS&D: 1996,1997,1998 & 2000
• Operational Achievement: Balanced Operation - 2000 • President’s Distinguished Achievement:1996,1997,1998 & 2000
• Human Resource: Employee Development - 1999 & 2000 • Customer Service: Outstanding Service - 1993,1996 & 1997
COMMUNITY INVOLVEMENT
Junior Achievement • Led HSBC in being recognized as Franklin Counties 2006 Company of the Year

3. • Coordinated 180 HSBC Employees to raise $15,000 for a JA Bowl-A-Thon.
Help for Communities • Managed Rebuilding Together Columbus Community Event and Big Brother Big Sister Volunteer Project
• Partnered with National Community Reinvestment Coalition and trained workshops in the community.
• Served as the Project lead on the Financial Services Round Table Help for Communities Project.
• Coordinated Special Olympics Events.