LibGuides Conference Presentation on Using Web 2.0 Features
1. Richard Bernier – ASEE Annual Conference & Exposition Louisville, KY June 23, 2010 Using LibGuides as a Web 2.0 Content Management System & Collaboration Tool for Engineering Librarians
2. What is Library 2.0? “Any service, physical or virtual, that successfully reaches users, is evaluated frequently, and makes use of customer input” – Michael Casey Integration of Web 2.0 services into a traditional library environment Two-way flow of information allowing users to contribute to the knowledge base for other users. Read-write environment for the user
3. Why Create a Web 2.0 Environment? College students already conduct most of their time online in a Web 2.0 environment. If we are going to serve them online, we must do so in the online environment that they are already in. Direct user-librarian interaction at the point of need.
4. Enter LibGuides First and foremost, it is a content management system designed specifically for libraries with Web 2.0 features built-in. Subject guides setup by individual librarians – can be co-authored by others Numerous box types allow for a multitude of different content (Simple Links, links with pop-up balloons, embedded video, RSS feeds, Rich text / Dynamic Content / Scripts, podcast feeds, etc.)
5. Web 2.0 Features Users can: Suggest resources Rate resources Leave comments Communicate directly with librarians via chat widgets Sign up for RSS feeds Receive email updates about new guides published
6. Web 2.0 Features it Lacks Users can not create their own accounts to customize for their own purposes- Can not communicate with other users or librarians through their own profile. All interaction is anonymous.
7. What a complete Library 2.0 System might look like OPAC Integration Database Authentication Single Log-in for users Communication with staff / other users Subject Guides E-Reserves
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13. Personal Observations Very high usage of the Guides Chat widget feature is highly used. Accounts for approximately 1/3 of our reference questions. Almost no usage of the comments or link suggestion features. The star rating feature is used somewhat but multiple links to the same database do not share ratings from page to page.
14. LibGuides as a Collaboration Tool via LibGuides Community LibGuides Community Site – browse or search guides to discover new resources. Can copy links, boxes or complete guides 92,936 guides by 21,387 librarians at 1,401 libraries worldwide
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17. SpringShare Lounge SpringShare also has a support blog and Twitter account
19. CampusGuides LibGuides Library Subject Guides (2 levels of accounts, Admins, Librarians) Campus Guides Library systemLibrariesSubject Guides (3 levels of accounts, 3rd could be students or faculty) ePortfolio feature - 90% done Future enhancements will allow administrators to define permissions to different levels with greater granularity
20. LibAnswers A highly functional frequently asked questions reference tool and knowledge-base Users can ask questions Previously answered questions will pop up as they type the question Unanswered questions go into an unanswered questions queue which can be answered by a librarian and added to the knowledgebase Avoids repetitive questions such as “How do I find out if you have a particular journal?
21. ScholarGuides Will be revealed at the end of this month A guide about a person – faculty member, researcher, anyone on campus. Boxes would describe their education, awards, publications, etc.
22. Conclusion Just over ten years ago we redefined our definition of a library No longer confined by physical location -resources available online This has grown in sophistication We are now in another major transition- its not just in how we make resources available, but how we present these resources and communicate with our users.
23. Richard Bernier Reference & Electronic Services Librarian bernier@rose-hulman.edu http://sites.google.com/site/richb72/
Editor's Notes
Feel like its outdated – but still very relevantWe have 18 minutes each to talk so I don’t feel I can cover my topic as comprehensively as possible so I will try to touch upon the main points.Just a quick show of hands, how many here already are using LibGuides at their library?Slide design to illustrate the world Web 2.0 that our users are already conducting most of their online lives and one what we want to be a part of.
Hi Rich,We share the same vision (if I could flatter myself for a moment, I'd say great minds think alike ;)In fact, we have taken some initial steps in making CampusGuides logins standards-compliant (oath, and/or shibboleth protocol). Once we make it in CampusGuides, we will do our best to also make them available in our other products, though as you said we are just at the beginning stages of this - no code has been written for it yet. We do like the idea of single campus-wide authentication mechanism and are certainly going in the direction of making our products compliant in this regard.In terms of integration between our products, we are already "deep" into coding it and it's very exciting stuff. For starters, you will be able to authenticate with the same login for all our products (LibGuides/CampusGuides/LibAnswers/ScholarGuides). Also, there are some things which are already possible, for example:1) You can embed LibAnswers boxes/answers into LibGuides/CampusGuides i.e. into any guide in the system.2) You can embed links to guides (from LibGuides/CampusGuides) into any answer page in LibAnswers3) In the upcoming ScholarGuides product, there will be a "LibGuides/CampusGuides box type" where you will be able to automatically pull and display the list of guides that you have created in LibGuides/CampusGuides.These are the things that we thought of and which are already coded. For more integration points, we are eager to hear from folks like you (i.e. our clients) as to what else you would like to see. Then we will roll up our sleeves and make it happen. Great feedback from our clients (and our quick turnaround into coding these feature requests) are the primary reasons for the success of our products, and we'll make sure that the tradition continues!We're just getting started!Thanks very much, Rich. We're here if any more questions pop up.