Speaker: Mr. Kenneth Cheng, Assistant Government Chief Information Officer (E-government Service Delivery), OGCIO

1. Embracing the New Era of
Mobile E-government Service Delivery
Government 2.1 Conference
Office of the Government Chief Information Officer
16 June 2011

2. Latest trend
• Rising public readiness and expectation for mobile public
services
– Rising mobile penetration rate : 193.2% in February
2011
– Over 900,000 HK people going online via mobile
devices every week
– 48% of respondents in a survey use a smartphone
actively: doubles the global rate of 23%
– Over 250 Hong Kong mobile apps in iPhone app store

3. Overseas experience in providing mobile public services
• SeeClickFix iPhone app: US citizens to take part in
improving their living environment
• www.gov.sg iPhone app: Singapore Government to
disseminate public information

4. OGCIO sets an example and launches Mobile GovHK
• Mobile GovHK launched in 2010: a citizen-centric mobile web portal
• Provides links to other public services, e.g. mobile government
directory, location-based weather report and traffic condition

5. Examples of mobile apps provided by other
departments and public organisations
Agriculture, Fisheries
Hong Kong Observatory and Conservation Hong Kong Tourism Board
Department

6. Mobile apps for service delivery
• Majority of mobile apps are for information dissemination.
Mobile apps for service delivery even more useful.
• OGCIO provides technical support and assists B/Ds in
launching mobile apps for delivering e-services.
Hong Kong eTransport
Tell me@1823
(Public Transport Enquiry Service)
Rolled out on To be rolled out in
12th April 2011 summer 2011
• Search for point-to-point public
• Make enquires, complaints or
transport routes
provide suggestions to the
• Obtain specific route information on
Government anywhere, anytime
schedules, fares and stops

7. Tell me@1823 mobile app
• For enquiries, complaints and suggestions anywhere, anytime
• Allows uploading of files, real time photo-taking, video / audio
recording as well as providing location-based information
7

8. Introduction video of the “Tell me@1823” iPhone app

9. Hong Kong eTransport mobile app
• point-to-point public transport routes search
9

10. Looking ahead
• More mobile e-forms for complaints/submissions
• To develop mobile public event finder
• To develop centralised SMS gateway and notification
system
• To explore mobile payment options

11. Public sector information (PSI) and mobile apps
• Opening up PSI for re-use: A global trend
• Utilising PSI for mobile apps
• OGCIO launched a pilot scheme on 31 March 2011.

12. Pilot scheme on public sector information – Data.One
www.govhk/Data.One
Pilot Scheme launched
in March 2011 e.g. Average traffic speed in main
(18 months) roads and cross-harbour journey
Geo-referenced public
Real-time traffic data
facilities data
Names, addresses and co-ordinates, Eg. Snapshot images of traffic
etc. of public facilities such as conditions
government offices, hospitals,
schools, country parks as well as
recreational, cultural and sports
venues

13. Public Sector Information (PSI) and mobile apps
• Four mobile apps making use of the real-time traffic data
have been launched.

14. Thank you!